What is the official website of the payment service?
https://www.paramountbank.co.ke
https://www.paramountbank.co.ke
The customer support contacts are listed in the “Contact Us” section of the official website and at branch locations.
+254-709-651-100
Paramount Bank does not publicly list a toll-free support number; customers use the main hotline for inquiries.
Specific emails for various departments may be available for corporate, HR, and customer service; refer to the Contact Us page.
If offered, online chat support would be accessible via the official website’s help or contact section during listed hours.
Most licensed payment services offer chat support during business hours; 24/7 coverage is uncommon unless stated on the official site.
Messenger app support is not confirmed; industry-standard practice allows for WhatsApp or similar if promoted on official channels.
Standard support hours are Monday-Friday, 8:00am-5:00pm EAT; extended hours may be available for certain services or branches.
Support is typically limited on weekends and public holidays, with essential services sometimes available for urgent needs.
Licensed banks in Kenya maintain regional branches for customer service; details are provided on their websites and at branches.
Paramount Bank’s main office is at Paramount Plaza, 33-35, Murang’a Road, Nairobi, Kenya; branches found in select cities.
Most banks allow clients to book appointments by calling or emailing support or directly contacting a branch manager for meetings.
Paramount Bank mainly operates in Kenya; industry best practice requires licenses for any international representation.
Support is offered in English and Swahili, the most widely used business languages in Kenya’s financial sector.
Typical response times for phone are under 5 minutes, for email within 24 hours, and for chat within a few minutes during business hours.
Most banks offer account managers and priority queues for VIP clients with dedicated lines and expedited service.
Licensed services offer callback options; users provide contact details via the website or during phone queries for scheduled callbacks.
Paramount Bank Kenya was established in 1993.
The bank was founded by a consortium of Kenyan businesspeople and is privately owned with governance by a board of directors.
Paramount Bank started in 1993 with a single branch, expanding to multiple branches, introducing digital banking & payment innovations.
Kenyan banks routinely update digital channels and branding; notable changes are announced on the website or press releases about rebranding or mergers.
Board is comprised of prominent Kenyan business leaders and finance professionals; details are disclosed on the bank’s About Us/Corporate Governance pages.
Banks often have partnerships with payment processors, technology providers, and investors; specifics disclosed in annual reports or website.
Paramount Bank is privately owned and is not listed on the Nairobi Securities Exchange or any public market.
As a private entity, Paramount Bank’s market capitalization is not publicly disclosed.
Paramount Bank operates several branches in Kenya; subsidiary companies are uncommon unless announced via annual reports or banking association.
Licensed by the Central Bank of Kenya to provide banking, payments, and related financial services.
Paramount Bank operates officially in Kenya; cross-border operation requires regulatory compliance in additional territories.
No public information on cryptocurrency-specific licenses; licensed banks in Kenya generally do not offer licensed crypto services.
Paramount Bank adheres to AML and KYC requirements mandated by the Central Bank of Kenya for all clients.
Bank payment systems typically comply with PCI DSS for card processes and local security standards for data protection.
Periodic security audits are conducted as per Kenyan banking regulations and IT best practices; results are reported to regulators.
Deposits are insured through the Deposit Protection Fund Board of Kenya for eligible accounts up to regulated limits.
Compliance includes ISO standards, PCI DSS for cards, and FATF guidelines for AML, among other regulatory norms.
Compliance history is tracked by the Central Bank of Kenya; any fines or violations are recorded in regulatory reports.
User reviews are posted on Google, Facebook, BankInfo websites, and financial tech review sites.
Common issues include delays in service, limited digital offerings, branch queues, and occasional transaction delays.
Users praise friendly staff, professional service at branches, personalized financial advice, and reliability.
Most withdrawals proceed smoothly; occasional delays may occur due to system upgrades, compliance checks, or banking hours.
Users rate the web and app interfaces as satisfactory, with modern design and navigation in line with Kenyan banking standards.
Transaction speeds are rated as fast, especially for internal transfers and mobile money integrations.
Most users recommend Paramount Bank for personal and business banking within Kenya.
Financial analysts describe Paramount Bank as stable and well-regulated, with a good reputation in the Kenyan banking market.
Paramount Bank and peers frequently receive awards from Kenyan banking associations and financial publications for service and innovation.
Kenyan financial services participate in regional rankings; Paramount Bank is listed among mid-sized Kenyan banks.
Regulator recommendations are available in official reports; the Central Bank of Kenya endorses licensed services.
Paramount Bank is regarded as a trustworthy and cooperative partner in the sector, especially by merchants and local businesses.
The bank is recognized for introducing digital banking services and partnering with fintech providers for payment solutions.
Industry-standard certifications such as ISO 9001 for quality management may be pursued by leading banks.
Banks regularly attend financial, fintech, and payment system conferences in Kenya and East Africa.
Paramount Bank emphasizes secure, reliable, customer-focused banking and payment solutions for personal and business clients.
Kenyan Shilling (KES) is fully supported; some services may handle USD, GBP, EUR for foreign exchange at branches.
Paramout Bank does not publicly support cryptocurrencies for client operations.
No proprietary cryptocurrency or token is offered or promoted.
Currency conversion is available at branches and through authorized channels subject to rates and regulations.
Exchange rates are based on market rates set periodically by the bank and/or Central Bank of Kenya guidance.
Exchange rates are updated daily or as required by market changes and regulatory standards.
Stablecoin support is not offered by Paramount Bank in its payment operations.
Exotic currency exchange may be available on a limited basis if supported by the bank's treasury department.
Currency restrictions are subject to Kenyan regulatory requirements and compliance with Central Bank foreign exchange rules.
Supports internal transfers, bank-to-bank, RTGS, EFT, SWIFT, and mobile money integrations.
Transfers between Paramount Bank accounts are supported via internet banking and branch services.
Transfers to debit and credit cards may be available through specific services including mobile banking and POS.
Customers can transfer money to other bank accounts domestically and internationally via SWIFT or EFT.
Bill payment services, including utilities and mobile airtime purchases, are commonly supported.
Recurring payment setups are available for utilities, rent, insurance, and similar obligations.
Users can configure automatic transfers for regular payments through online banking or at branches.
Payment scheduling is available for future-dated and standing payment instructions.
Group payment options are available via business banking or pooling solutions if enabled.
Payment link creation is generally not available; business customers use POS and invoice systems.
Minimums depend on transaction type; very low limits (e.g., KES100) are common for basic transfers.
Maximum transfer limits depend on account type, regulatory rules, and transaction method.
Daily transaction limits apply based on account status, regulatory policies, and risk management rules.
Monthly and annual limits are set according to client profile, regulatory rules, and account verification level.
Limits can be increased by submitting a request, providing additional compliance documents, and upgrading verification level.
Verified users enjoy higher transaction limits and expanded service offerings compared to non-verified accounts.
New accounts may have stricter limits until full verification and compliance checks are completed.
Limits may vary for cross-border operations due to Kenyan and host country regulations.
Temporary blocks may be applied for suspicious activities, regulatory compliance, or user request.
Transaction count limits may apply based on account type and risk assessment.
Minimum deposit amounts for new accounts are typically set at KES500 or higher.
Funding is available via bank transfers, cash deposits, mobile money, and cheque payments.
Deposit fees may apply for specific channels, but cash deposits and transfers are often free for personal accounts.
Minimum amounts vary by funding method; for mobile money, KES100 is commonly required.
Funds are typically credited instantly or within one business day, depending on the method and channel used.
Withdrawals can be made via ATM, branch teller, mobile money, or account transfer.
Withdrawal fees vary by channel, with fixed rates for ATMs and percentage-based fees for large EFT or SWIFT transfers.
Withdrawals at ATMs and branches are instant; EFT/SWIFT or mobile withdrawals may take 1-3 business days.
Limits depend on account type, verification status, and regulatory policies for each withdrawal channel.
Card funding is credited instantly or within a few minutes if processed during business hours.
Domestic bank transfers are completed within 1 business day; international transfers may require 2-5 business days.
Cryptocurrency services are not supported for payment operations or transfers.
Internal transfers between Paramount Bank accounts are instant or completed within minutes.
Weekend delays may occur depending on banking/processing hours and interbank clearing schedules.
Holidays can slow processing; transactions may be completed after the next working day.
Some express channels for funding offer faster processing for an added fee in line with industry practice.
Processing speed is determined by method, verification status, day/time, and system availability.
Status notifications are issued via SMS, mobile app, or email for most funding methods.
Contact customer support via phone, email, or branch to resolve delays and check status.
Withdrawal requests are usually processed instantly or within one business day depending on method.
ATM and card-based withdrawals are processed instantly unless there is a technical issue.
Domestic bank transfers arrive within 1 business day, subject to bank processing.
Paramount Bank does not support cryptocurrency withdrawal.
Withdrawals may be delayed for non-ATM channels on weekends due to bank schedules.
Withdrawal processes may be slowed by public holidays, bank closing days.
Express withdrawal options may be offered for an additional fee with priority handling.
Withdrawal speed is affected by method, account status, bank hours, and regulatory checks.
Withdrawal statuses are updated via SMS, email, or online banking notifications.
Withdrawals can be canceled if pending; contact customer support promptly for assistance.
Registration involves visiting a branch or signing up through the website/app, providing ID and required personal information.
New accounts require full name, physical address, phone number, valid national ID, and sometimes proof of income.
Registration generally requires email or phone; offline (branch) options may allow creation without an email address.
Phone confirmation is required for online and mobile banking registration for security.
Minimum age for account registration is typically 18 years; minors may open accounts jointly with guardians.
Corporate/business accounts can be opened; additional documentation and business registration details are required.
Accurate personal data and ID documents must be provided in line with KYC/AML laws.
Registration is limited to individuals/entities permitted by Kenyan law and Central Bank rules.
Account activation typically takes 1-2 business days if documents and verification are complete.
Basic verification for personal accounts, enhanced for business/corporate and large transactions; additional checks for foreign exchange.
National ID card or passport, proof of address, and phone verification are commonly required.
Full verification requires additional documents, such as proof of income, business registration, or tax documents.
Digital submissions of scanned documents are accepted for online applications, subject to verification.
Verification takes 1-3 business days if all documents are presented and correctly submitted.
Unverified accounts can access only limited features, with strict transaction and funding limits.
Limited transaction volumes, blocked high-value transfers, and restricted access to some payment and banking services.
Address confirmation is necessary for full account activation and larger transactions.
For enhanced verification and security, a selfie with ID may be requested for remote applications.
Document updates are required upon expiry or as part of regular compliance reviews, typically every few years.
Paramount Bank uses SSL encryption for online banking and payment transactions, in line with financial security standards.
2FA is supported via SMS codes and app-based authentication for online banking.
SMS confirmation is required for major transactions and security updates.
Biometric login via fingerprint or face recognition is available in supported mobile apps and ATMs.
Paramount Bank does not utilize blockchain technology in its payment or banking operations.
Multi-layered security is employed, including firewalls, encryption, and access controls.
Personal data is stored securely in compliance with Kenyan Data Protection laws and international standards.
The bank does not provide cryptocurrency storage services.
Industry-standard DDoS mitigation solutions and monitoring are employed to protect online operations.
Regular security audits are mandatory under central bank regulations, often outsourced to qualified auditors.
Educational warnings, email security protocols, and authentication controls are deployed against phishing.
Transactional monitoring systems flag and report suspicious activities as required by compliance rules.
Robust AML programs include customer due diligence, monitoring, and reporting to relevant authorities.
Suspicious accounts are blocked or restricted pending investigation by compliance teams.
Notify customer support immediately, block card/account, and follow bank procedures for investigation and recovery.
Contact support via phone, email, or in-person; use any available fraud or risk reporting channel provided.
Compensation eligibility depends on the case, investigation outcome, and applicable insurance if available.
Users have right to dispute charges via formal complaints, investigation, and recourse through ombudsman or court.
Dispute by contacting customer support, submitting documents, and requesting compliance review for account reinstatement.
Cybersecurity insurance coverage may be in place for certain risks, per regulatory and best practice standards.
Transfer fees vary by channel and amount; details are stated in the bank’s tariffs and fee schedules.
Funding fees depend on channel; mobile and physical cash deposits are usually free, but some methods incur charges.
Fees apply for ATM, EFT, SWIFT, and international withdrawals; rates are published in the bank’s schedule.
Conversion fees are percentage-based, set by branch or treasury; details disclosed prior to transaction.
Inactive accounts may incur fees as per Kenyan banking regulations and fee schedules.
Maintenance fees are charged monthly or annually, depending on account type and balance.
Fees for canceled or reversed transactions depend on bank policy and timing of cancellation.
Express processing options have associated fees, stated in service agreement or tariff sheet.
Fee transparency is required by law; all charges are published in the tariffs, with clients advised to consult bank staff for details.
Fees for high-value transactions are tiered or percentage-based according to amount, channel, and destination.
Tariff plans include personal, business, and corporate account structures with various rates and features.
VIP clients get personalized management, higher limits, priority support, and exclusive banking offers.
Preferential rates offered to VIPs based on account balance, transaction volume, or negotiation with relationship manager.
Some basic transactions are free up to specified monthly limits for standard accounts.
Active clients may access periodic discounts, promotional offers, or lower fee tiers.
Corporate accounts feature business tariffs, bulk transaction discounts, and additional service packages.
Banks may negotiate custom terms for high-value or business clients upon request.
Occasional promo codes or special campaigns may provide reduced fees for select transactions.
Cashback is offered on selected card operations, bill payments, or partner merchant purchases.
Volume discounts apply to bulk transactions, payroll processing, or regular corporate payments.
An official mobile banking app is available through Apple App Store and Google Play Store.
Available for Android (Google Play Store) and iOS (Apple App Store).
Functions include account management, transfers, balance checks, bill payments, and notifications.
Mobile and web platforms offer similar key functions; certain business/corporate features may be web-only.
Biometric authentication is supported on mobile apps and compatible devices.
Offline functionality is limited; internet access is required for most features except viewing cached account data.
Push notifications are available for transactions, alerts, and security updates in-app.
Dark mode is often supported in modern banking apps for better user experience.
Updates occur quarterly or as needed for security, feature upgrades, or bug fixes.
Beta versions may be offered for major app releases; users can join via invitation.
The web interface is modern, user-friendly, and conforms to local banking UI standards.
Responsive design supports seamless viewing on desktops, tablets, and mobile browsers.
Web and mobile interfaces are available in English and Swahili.
Night/dark mode is typically offered for web users seeking low-light settings.
Keyboard shortcuts may be provided for accessibility, especially in web banking panels.
Account statements and transaction histories can be exported in PDF, CSV, or other formats.
Paramount Bank offers APIs to corporate clients for integration with financial and business platforms.
Integration with ERP, payment gateways, and other third-party platforms is supported for business clients.
Web interface is updated regularly to improve features, security, and compliance.
Virtual card issuance for online transactions may be available for select clients.
Some banks offer disposable/temporary cards for specific transactions; check with customer support.
Multi-currency accounts may be available for business clients and international transactions.
Standard investment products like fixed deposits, treasury bills, and bonds are offered.
Interest is paid on savings accounts, fixed deposits, and selected investment accounts.
Credit services include personal loans, overdrafts, credit cards, and business financing.
Peer-to-peer trading features are not provided in standard banking platforms.
Cryptocurrencies cannot be bought or sold through Paramount Bank’s payment channels.
Merchant acquiring services, POS terminals, and payment acceptance are available for business clients.
Bulk payments and payroll processing are available to corporate clients.
Loyalty programs may be active for cardholders and frequent users, with reward point accrual.
Bonus points are earned through qualifying card purchases, bill payments, and promotional activity.
Cashback programs reward customers for select transactions, merchant payments, and card usage.
Referral bonus programs exist for new customer acquisition; conditions published on the website.
Priority support, higher transaction limits, personalized advice, exclusive accounts, and special rates.
Seasonal campaigns offer fee reductions, enhanced rewards, and partner discounts.
Premium status is attainable by meeting specified account balance or transactional volume thresholds.
Discounts are given for using services at select partner merchants and network businesses.
Corporate banking includes tailored loyalty and incentive programs for businesses.
Kenyan banks generally restrict transactions with online gambling sites due to regulatory limitations.
Gambling-related transactions may be blocked or subject to additional compliance checks as per local law.
Accounts may be restricted or blocked if used for prohibited gambling activities, following regulatory guidance.
The service follows the Central Bank’s stance, which is generally restrictive regarding gambling transactions.
If permitted, special compliance and reporting requirements apply for gambling-related payments.
All transactions are tracked per compliance and AML monitoring standards; gambling activity is flagged.
Transaction data is visible to compliance teams; hiding such operations is not permitted by banking regulations.
Clients may receive transaction alerts, but dedicated gambling expense notifications are not standard.
Higher fees may be imposed or transactions declined for gambling-related payments per risk and compliance policies.
Limits and controls are applied to gambling transactions in line with regulatory and risk management requirements.
Self-exclusion from gambling payments is available by contacting customer support and requesting restrictions.
Banks may block payments to gambling sites upon client request or as required by law.
Gambling expenditure controls include limit setting and blocking options via customer support.
Notifications of spending limit breaches are sent by SMS, app, or online banking.
Casino transaction blocking is possible, especially for accounts identified as high risk.
Detailed expense analysis may be requested; automatic gambling statistics tracking is not standard.
A cooling-off period for gambling can be set by blocking relevant transactions for a designated time.
Clients can request support information or exclusion; referral to third-party help organizations may be available.
Some banks partner with support agencies for responsible gambling and financial advise.
Contact customer support to configure transaction alerts or request monitoring for gambling-related payments.
Paramount Bank is not promoted as a main payment option for international online casinos due to regulations.
No exclusive payment partnerships with casinos have been disclosed.
Conditions and restrictions differ by casino and jurisdiction; most Kenyan banks discourage gambling payments.
No specific bonuses offered for casino transactions with this payment service.
Kenyan regulatory policy restricts use for deposits and withdrawals at gambling sites.
Usage for gambling sites is restricted, especially cross-border, in line with Central Bank and AML guidelines.
Casino operators process bank transfers via standard industry procedures, subject to regulatory approval.
If allowed, typical processing is 1-3 business days; delays possible due to compliance checks.
Additional fees may be imposed by casinos for certain payment types; details vary by merchant.
Compatibility is generally limited due to regulatory requirements and local banking restrictions.