What is the official website of the payment service?
The official website for SEB Finland is https://seb.fi/en
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Where can I find the customer support contacts?
Customer support contacts can be found on the SEB Finland website’s customer service section and contact page.
What is the hotline phone number?
The main customer service phone number for SEB Finland is +358 9 6162 8000 (Switchboard, available 10–16).
Is there a toll-free support number?
There is a toll-free number for SEB Life International customer service: 0800 90805, available 10–17.
What is the email address for technical support?
For technical and card-related inquiries, SEB Finland provides emails like [email protected] for cash management and [email protected] for private banking.
Are there separate emails for different types of inquiries?
Yes, SEB Finland uses specialized emails such as [email protected] (private banking), [email protected] (SEB Life International), and [email protected] (cash management).
Where can I find the online chat support?
Online chat support can typically be found on SEB Finland’s main website or customer support pages.
Does the chat support work 24/7?
There is no verified data of 24/7 chat support; typical chat support hours follow office hours on weekdays.
Is there support through messengers (Telegram, WhatsApp)?
SEB Finland does not publicly specify support through Telegram or WhatsApp channels.
What are the support working hours?
Customer service switchboard hours are 10:00–16:00; other services like mutual funds have more limited hours (10:00–14:00).
Does support work on weekends and holidays?
Regular customer support is generally not available on weekends and public holidays.
Are there regional offices for in-person visits?
Yes, SEB Finland has regional offices including a main office in Helsinki for personal visits.
Where are the physical offices located?
The main physical office is at Eteläesplanadi 18, 00130 Helsinki, Finland.
Can I schedule a personal meeting?
Personal meetings can be scheduled typically by contacting customer service or through online appointment booking on the SEB website.
Are there representatives in different countries?
SEB operates in the Nordic and Baltic countries, with branches and representatives across these markets.
In which languages is support available?
Support is available mainly in Finnish, Swedish, and English.
How quickly does support respond to requests?
Average response times vary; phone contacts offer immediate assistance during opening hours; email responses typically arrive within 1-3 business days.
Is there a priority system for VIP clients?
SEB provides VIP and private banking clients with priority support and tailored service options.
Can I request a callback?
Callback services are typically available through SEB customer service upon request.
When was the payment service founded?
SEB was originally founded in 1972, as part of the broader Skandinaviska Enskilda Banken group.
Who is the founder and owner of the service?
SEB is a Swedish financial group founded by the Wallenberg family and is publicly owned with institutional and retail shareholders.
In which country is the company registered?
SEB Finland is registered as a branch of Skandinaviska Enskilda Banken AB (publ) in Finland.
What is the development history of the payment service?
SEB has expanded since 1972 from a Swedish bank to a Nordic financial services group with digital banking, corporate, and payment services.
Have there been major updates or rebranding?
SEB has occasionally updated branding to unify its Nordic operations, with continuous digitalization and service expansions.
Who sits on the company's board of directors?
The SEB Group’s board includes executives and independent members; specific Finnish branch representatives are managed regionally.
Are there investors or partners in the service?
SEB has strategic partnerships in banking services; it is publicly traded with wide institutional ownership.
Does the company participate in stock trading?
Yes, SEB Group is publicly traded on the Stockholm Stock Exchange.
What is the company's market capitalization?
SEB Group’s market capitalization varies; for exact up-to-date figures consulting a financial market service is recommended.
Are there subsidiary companies or branches?
SEB Finland operates as a branch; SEB Group owns various subsidiaries in Nordic and Baltic countries, offering banking and asset management.
What licenses does the payment service have?
SEB Finland operates with licenses granted by Finnish and Swedish financial authorities, including banking and payment services licenses.
In which jurisdictions does the service operate officially?
SEB operates officially in Finland, Sweden, Norway, Denmark, the Baltic countries, and other European markets.
Are there licenses for cryptocurrency operations?
No verified information indicates SEB Finland holds cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
SEB Finland complies fully with EU and local AML and KYC regulations, implementing customer verification and monitoring.
Are there security certificates (PCI DSS, etc.)?
SEB partners and payment platforms comply with PCI DSS and related security standards for card and payment services.
Has the service undergone security audits?
SEB undergoes regular security audits and compliance checks mandated by regulators and internal controls.
Is there insurance for client funds?
Customer deposits in SEB Finland are protected under the Finnish Deposit Guarantee Fund up to statutory limits.
Which international standards does it comply with?
SEB adheres to PSD2, GDPR, PCI DSS, and ISO security standards common in the EU financial sector.
Have there been any regulatory fines or violations?
There is no publicly documented major regulatory fine or violation against SEB Finland payment services.
Where can I find real reviews about the service?
Real reviews can be found on Trustpilot, Google Reviews, and Nordic consumer banking forums.
What are the main user complaints?
Some common complaints include service wait times and fee transparency, typical for full-service banks.
What do users most often praise the service for?
Users praise SEB for strong security, professional customer service, and comprehensive digital banking tools.
Are there issues with fund withdrawals?
No major systemic withdrawal issues are reported; typical banking delays may occur based on method.
Is the interface convenient according to users?
SEB’s digital interfaces are reviewed as modern, user-friendly, and functionally rich.
Are clients satisfied with transaction speed?
Transaction speed is generally rated good, especially for domestic and SEPA payments.
Do users recommend this service?
A majority of clients recommend SEB for corporate and private banking in Finland.
How do experts assess the service's reliability?
Experts consider SEB reliable with solid regulatory compliance and strong IT infrastructure.
Are there industry awards and recognitions?
SEB has received awards for digital innovation and sustainability leadership in banking.
Does the service participate in payment system rankings?
SEB participates in Nordic and European banking and payment industry rankings.
Are there recommendations from financial regulators?
Regulators endorse SEB’s compliance posture, with no major public concerns raised.
What reputation does the service have among partners?
Partners regard SEB as a reputable and stable banking partner in Nordic and Baltic financial markets.
How do they evaluate solution innovation?
SEB scores well for fintech collaboration, API development, and digital payment solutions.
Are there quality service certificates?
SEB holds multiple ISO certifications related to quality and information security management.
Does the company participate in industry conferences?
SEB regularly participates and speaks at Nordic and international financial technology conferences.
How does the service position itself in the market?
SEB positions as a premium Nordic financial group focusing on digital corporate and institutional banking.
Which fiat currencies does the service support?
SEB Finland supports EUR primarily, with other major currencies for corporate clients.
Are cryptocurrencies supported? Which ones specifically?
SEB Finland does not directly support cryptocurrency wallets or trading services.
Is there a proprietary cryptocurrency or token?
SEB does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are available at SEB for corporate and private clients.
What exchange rates are used for conversion?
Exchange rates are based on market rates updated in real time, with applied margins.
How often are exchange rates updated?
Rates are updated continuously during banking hours to reflect market movements.
Are stablecoins supported?
Stablecoins are not supported directly by SEB Finland.
Can exotic currencies be handled?
Exotic currency support is limited and generally handled through correspondent banking.
Are there currency restrictions in different countries?
Currency restrictions follow EU and international regulations and local market rules.
What types of transfers does the service support?
SEB supports domestic, SEPA, international SWIFT, instant payments, and recurring payment orders.
Can transfers be made between service users?
Transfers between SEB accounts and users are supported instantly within SEB’s system.
Are transfers to bank cards supported?
Transfers to bank cards are generally not supported; payments are via accounts.
Can money be transferred to bank accounts?
Yes, money transfers to third-party bank accounts domestically and internationally are supported.
Is bill payment available?
Bill payment through online banking and mobile app is supported for private and corporate clients.
Are recurring payments supported?
Yes, recurring payments and standing orders can be set up and managed.
Can automatic transfers be set up?
Automatic and scheduled transfers can be configured through SEB’s banking platforms.
Is payment scheduling available?
Payment scheduling is available for future-dated and recurring payments.
Are group payments supported?
Group payments or shared payment features are generally available via SEB for corporate clients.
Can payment links be created?
Payment link functionality is available primarily through SEB merchant services.
What are the minimum transaction amounts in the service?
Minimum transaction amounts depend on payment type and channel, typically very low or zero for full banking clients.
What are the maximum amounts that can be transferred?
Maximum transfer limits vary by client profile, verification, and regulatory requirements.
Are there daily limits on operations?
Daily limits are applied based on account type and transaction risk management policies.
What monthly and annual limits are in effect?
Monthly and annual transaction caps follow regulatory compliance, anti-money laundering rules.
Can limits be increased? How?
Limits may be increased after client verification and requests through customer service or relationship managers.
Do limits differ for verified users?
Verified users generally have higher transaction and operational limits than unverified accounts.
Are there restrictions for new accounts?
New accounts often have lower limits and additional monitoring during the onboarding period.
Do special limits apply in different countries?
Limits can vary by jurisdiction depending on local regulations and SEB policies.
Can operations be temporarily blocked?
Operations can be temporarily blocked for security reasons, suspicious activity, or regulatory actions.
Are there limits on the number of daily operations?
The number of daily transactions may be limited to reduce fraud risk and ensure compliance.
What are the minimum amounts for account funding?
Minimum deposit amounts vary by funding method and account type, often no minimum for bank transfers.
What methods of funding are supported?
Supported funding includes bank transfers, card payments, and electronic transfers.
Are there fees for funding?
Funding fees depend on method; domestic bank transfers are often free while card funding may incur fees.
What are the minimum funding amounts?
Minimum amounts for funding depend on funding channel and account policy.
How quickly are funds credited when funding?
Bank transfer credits typically take 1-2 business days; card payments process faster, usually same day.
How can money be withdrawn from the system?
Withdrawals can be made via bank transfers to external accounts or card withdrawals where applicable.
Are there fees for fund withdrawal?
Withdrawal fees vary by method; domestic transfers often free or low fee, international higher fees apply.
How long does withdrawal take?
Withdrawals usually take 1-3 business days depending on method and recipient bank processing.
What withdrawal limits are set?
Withdrawal limits depend on account type, verification level, and legal compliance requirements.
How quickly are funds credited when funding with a card?
Card funding is typically credited instantly or within a few hours.
How long does a bank transfer take?
Bank transfers usually take 1-2 business days for funds to be credited domestically.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported directly by SEB Finland.
Are transfers between users instant?
Internal SEB transfers between users are typically instant.
Are there delays when funding on weekends?
Funding via bank transfers on weekends may be delayed until next business day.
Do holidays affect funding speed?
Bank holidays can delay funding and withdrawal processing times.
Can crediting be accelerated for a fee?
Express payment options are available for a fee in some SEPA and international transfers.
What determines the speed of funding processing?
Timing depends on payment method, banking networks, correspondent banks, and cut-off times.
Are there notifications about funding status?
Customers receive notifications via internet banking or apps on payment and funding status.
What to do if funding takes too long?
Contact SEB customer service for investigation and resolution of delayed funding issues.
How quickly are withdrawal requests processed?
Withdrawal requests are processed quickly, generally same day, but payments depend on recipient banks.
How long does card withdrawal take?
Card withdrawals happen instantly at ATMs, but fund settlement timing varies by issuer rules.
How quickly do bank transfers arrive?
Typical arrival is within 1-2 business days for domestic transfers.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are not supported.
Are there withdrawal delays on weekends?
Withdrawals initiated on weekends will process next business day.
Do holidays affect withdrawal speed?
Holiday periods can delay withdrawal processing by one or more days.
Can withdrawal be accelerated for an additional fee?
Express withdrawals may be possible for an additional fee on some transfer types.
What determines withdrawal processing time?
Processing time depends on type of withdrawal, recipient bank timelines, verification, and fraud checks.
Are there notifications about withdrawal status?
SEB provides tracking and notifications in online banking about withdrawal progress.
Can a withdrawal request be canceled?
Withdrawal cancellation depends on withdrawal stage; may be possible if payment is pending.
How to register with the payment service?
Registration is via SEB Finland website or branch; identity verification is required.
What data is needed to create an account?
Required data includes personal ID, contact details, and verified identification documents.
Can registration be done without email?
Normally email is required for registration and communication.
Is phone confirmation required during registration?
Phone verification may be required for security and authentication.
Are there age restrictions for registration?
Minimum age is typically 18 years to open an account.
Can a corporate account be created?
Yes, SEB Finland offers corporate account creation with required business documentation.
Is it required to provide real data?
Yes, true identity and verified data are required per KYC regulations.
Are there country restrictions for registration?
Registration is restricted to residents in supported jurisdictions, primarily Finland and EU countries.
How long does account activation take?
Account activation takes from a few hours to a few business days depending on verification.
What verification levels exist?
Various verification levels exist from basic to full enhanced due diligence.
What documents are required for basic verification?
Basic verification requires identity card or passport and proof of address.
Are documents needed for full verification?
Full verification may require additional proof of income, business documents, or tax information.
Are digital copies of documents accepted?
Digital document submissions are accepted through secure online channels.
How long does the verification procedure take?
Verification typically completes within 1-3 business days.
Can the service be used without verification?
Limited use with restrictions; full services require verification.
What restrictions apply to unverified users?
Unverified users face transaction and funding limits and cannot access certain services.
Is address confirmation required?
Address confirmation is a standard verification step.
Is a selfie with documents required?
A selfie or biometric proof may be required for enhanced verification.
How often do documents need to be updated?
Documents usually need updates every few years or upon material changes.
What encryption technologies does the service use?
SEB uses industry-standard SSL/TLS encryption and strong cryptographic protocols.
Is two-factor authentication supported?
Yes, 2FA is supported and often mandatory for online access and transactions.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction authentication and alerts.
Is biometric authentication supported?
Biometric logins are supported on mobile apps for enhanced security.
Is blockchain technology used?
No verified widespread blockchain use in core SEB payment processing.
Is there a multi-level security system?
SEB employs multi-layered security including encryption, authentication, and fraud monitoring.
How is user personal data protected?
Personal data is protected under GDPR and bank internal privacy safeguards.
Is cold storage used for cryptocurrencies?
SEB does not manage customer cryptocurrencies, so this is not applicable.
Is there DDoS attack protection?
SEB systems are protected by industry-standard DDoS mitigation solutions.
Are regular security audits conducted?
Regular security, compliance and penetration tests are performed.
What anti-phishing protection measures are provided?
Anti-phishing training and detection tools are implemented.
Is there a suspicious activity detection system?
Transaction monitoring and fraud detection systems run continuously.
How does the service combat money laundering?
AML programs include transaction monitoring, KYC, sanctions screening, and reporting.
Is there blocking of suspicious accounts?
Suspected fraudulent accounts are blocked pending investigation.
What to do when fraud is detected?
Clients must report fraud immediately; SEB conducts investigation and remediation.
How to report suspicious activity?
Suspicious activity can be reported via customer service or dedicated fraud hotlines.
Is there compensation for damage from fraudsters?
SEB follows legal requirements for compensation related to unauthorized transactions.
What user rights exist for disputed transactions?
Users can dispute transactions under EU payment laws and bank procedures.
How to dispute account blocking?
Account blocking disputes are handled via customer service escalation.
Is there insurance against cyber attacks?
SEB maintains cyber risk insurance as part of operational risk management.
What fees does the service charge for transfers?
Fees vary by payment type; SEB offers free intrabank and plan-based SEPA payments; others charged.
Are there fees for account funding?
Funding with SEPA transfers is typically free; card top-ups may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; domestic SEPA withdrawals often free, international higher fees.
Are there fees for currency conversion?
Currency conversion fees apply based on transaction currency and client agreements.
Are there fees for account inactivity?
Inactivity fees are generally not charged but depend on account type.
Are there account maintenance fees?
Some accounts may have maintenance fees depending on package or client segment.
Are fees charged for operation cancellation?
Operation cancellations may incur fees depending on payment type and timing.
Are there fees for expedited operations?
Express payments attract higher fees.
Are there hidden fees?
SEB maintains transparency about fees; hidden fees are not standard practice.
How are fees calculated for large amounts?
Large transactions may have negotiated fees or tiered pricing.
Are there different tariff plans in the service?
SEB offers different client plans with varying fees and services.
What advantages does VIP status provide?
VIP clients get priority treatment, personalized service, and discounts.
How to get preferential conditions?
Preferential terms are accessed through relationship management and banking package upgrades.
Are there free operations per month?
Some packages offer free transactions or limits before fees apply.
Are there discounts for active users?
Discounts may apply for high volume or active customers.
Are there corporate tariffs?
Corporate clients have tailored tariffs based on transaction volumes.
Can individual conditions be obtained?
Custom pricing agreements are available for large or strategic clients.
Do promotional codes work for fee reduction?
Promotional codes are rare in traditional banking services.
Are there cashback programs?
Cashback is not a core feature but may be offered with specific card products.
Are there discounts for transaction volumes?
Volume-based fees and discounts can be negotiated for corporate clients.
Is there an official mobile application?
SEB Finland offers official mobile apps for iOS and Android.
On which platforms is the application available?
Official SEB mobile apps are available on iOS and Android platforms.
What functions are available in the mobile application?
Mobile apps support payments, account management, card control, notifications, and secure login.
Does functionality differ from the web version?
Mobile apps have most features of web banking but optimized for mobile use.
Is Touch ID/Face ID supported?
Yes, biometric logins like Touch ID and Face ID are supported on mobile apps.
Can the application work offline?
Offline functionality is limited; most features require internet connection.
Are there push notifications about operations?
Push notifications are supported for payment and account activity alerts.
Is dark theme supported?
Dark mode is available on the SEB mobile apps.
How often is the mobile application updated?
Updates occur regularly to improve security and functionality.
Are there beta versions of the application?
Beta versions might be available for selected users via testing programs.
Is the web interface of the service convenient?
SEB’s web platform is considered user-friendly and accessible.
Is responsive design supported?
The website supports responsive design for various devices.
In which languages is the interface available?
Interface languages include Finnish, Swedish, and English.
Is there a night mode for the website?
The web version may support night or dark mode features.
Are hotkeys supported?
Hotkey support is limited or unavailable on banking web interfaces.
Can data be exported?
Data export functionality for statements and reports is supported.
Is there an API for developers?
SEB offers APIs for corporate clients for integration with payment and banking functions.
Is integration with other services supported?
SEB supports integration with third-party accounting and payment systems.
How often is the web interface updated?
Web interface updates roll out intermittently with system improvements.
Are there virtual cards in the service?
Virtual cards are offered as part of SEB’s card services.
Can disposable cards be created?
Disposable or single-use virtual cards may be available for secure online payments.
Is multi-currency account functionality supported?
Multi-currency accounts are available for corporate clients.
Are there investment products?
SEB offers a broad range of investment products and services.
Can interest be earned on balance?
Interest-earning accounts and products are available depending on account type.
Are there credit products?
Credit and loan products are offered to private and corporate customers.
Is P2P trading supported?
P2P trading is not a core SEB service.
Can cryptocurrencies be bought/sold?
SEB does not directly offer cryptocurrency buying or selling.
Is there acquiring for business?
SEB provides merchant acquiring and payment processing services.
Are mass payouts supported?
Bulk payout features are available for corporate clients.
Is there a loyalty program in the service?
Loyalty programs are limited or product-specific.
How are bonus points earned?
Bonus points, if available, are earned through selected card programs.
Is there cashback for operations?
Some card products offer cashback on purchases.
Are there referral programs?
Referral programs are not standard.
What privileges do VIP clients have?
VIP clients get exclusive services, lower fees, and dedicated support.
Are there seasonal promotions and offers?
Seasonal offers occur occasionally through campaigns.
Can premium status be obtained?
Premium account upgrades are possible with qualifying criteria.
Are there partner discounts?
Partner merchant discounts exist with some SEB card products.
Are there corporate loyalty programs?
Business loyalty programs may be available for corporate cardholders.
Does the service allow operations with online casinos?
Generally, online casino transactions are allowed but subject to legal regulations.
Are there restrictions on gambling transactions?
Gambling transaction restrictions are based on laws and risk policies.
Can accounts be blocked for casino play?
Accounts may be blocked if suspicious gambling activity or regulatory issues arise.
How does the service view gambling?
SEB complies with legal requirements on gambling transactions with risk controls.
Are there special conditions for gambling?
Standard banking terms apply, with additional monitoring for gambling transactions.
Are casino transactions tracked?
Casino-related transactions are monitored for compliance and anti-fraud.
Can operations with gambling sites be hidden?
Transaction transparency is maintained for compliance; hiding is not supported.
Are there notifications about gambling expenses?
Alerts may be configurable for transaction categories including gambling.
Are there special fees for gambling operations?
No special fees typically, but regular transaction fees apply.
Can limits be set on gambling?
Clients may set self-imposed transaction limits via banking tools.
Is there a self-exclusion function?
Self-exclusion functions are offered in line with Finnish regulatory guidelines.
Can access to gambling sites be restricted?
Access restrictions rely on external software, not the bank.
Is gambling expense control supported?
Expense control tools help track and limit gambling-related spending.
Are there notifications about limit exceedance?
Notification alerts can be set for spending limits.
Can operations with casinos be blocked?
Blocking is generally possible based on client request or risk profiling.
Is there gambling expense statistics?
Customers can view categorized spending reports including gambling.
Is a "cooling-off period" supported?
Cooling-off periods relate to client agreements, supported in compliance with regulations.
Can help be obtained for gambling addiction?
Resources and referrals are provided for problem gambling support.
Is there partnership with player assistance organizations?
SEB may collaborate indirectly through regulatory and social programs.
How to set up gambling expense notifications?
Clients configure notifications via online banking tools and mobile apps.
Which online casinos accept this payment method?
SEB supports payments typical to bank cards and transfers accepted by many casinos.
Are there exclusive partnerships with specific casinos?
No publicly known exclusive partnerships with casinos.
Do conditions differ when used in different casinos?
Conditions mostly depend on casino policies, not the bank.
Are there special bonuses for using this method in casinos?
Bonuses are casino-specific, not bank-related.
Can the method be used for both deposits and withdrawals in casinos?
Bank cards and transfers are usable for both deposits and withdrawals where supported.
Are there geographic restrictions for casino usage?
Geographic legal restrictions on gambling apply and affect usage.
How do casino operators typically process transactions from this method?
Transactions flow through standard banking and card networks.
Are there typical processing times when used with casinos?
Processing times align with standard card or bank transfer timelines.
Do casinos usually charge additional fees for this method?
Some casinos may apply fees; SEB typically does not.
Are there any known compatibility issues with major casino platforms?
No publicly noted compatibility issues between SEB payment methods and major casino platforms.