What is the official website of the payment service?
https://sebgroup.com/our-offering/cash-management/payments
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Where can I find the customer support contacts?
The customer support contacts for SEB Norway can be found on the official SEB Norway website under the "Contact Us" or "Support" section.
What is the hotline phone number?
SEB Norway's main customer service phone number is typically available on their website; for exact numbers current to 2025, please refer to the official SEB Norway contact page.
Is there a toll-free support number?
SEB Norway may offer toll-free numbers for certain customer segments; such availability can be verified directly on their official support pages.
What is the email address for technical support?
SEB Norway usually provides a general customer support email, but specific technical support addresses are listed on their official site or customer support portals.
Are there separate emails for different types of inquiries?
Yes, SEB typically has specialized contact points for different inquiries such as technical support, corporate services, and general customer service.
Where can I find the online chat support?
Online chat support is usually available via the SEB Norway official website or mobile app, accessible during working hours.
Does the chat support work 24/7?
Chat support availability varies; some services offer extended hours but 24/7 chat support is not typically standard.
Is there support through messengers (Telegram, WhatsApp)?
Messenger support via Telegram or WhatsApp is generally not standard for traditional banks like SEB Norway.
What are the support working hours?
Customer support generally operates during standard banking hours on weekdays; exact hours can be confirmed on SEB Norway’s website.
Does support work on weekends and holidays?
Weekend and holiday support is often limited or unavailable in traditional bank customer service.
Are there regional offices for in-person visits?
SEB Norway has physical branch offices where customers can visit for in-person services.
Where are the physical offices located?
Physical offices of SEB Norway are located in major Norwegian cities; branch location details are found on their official website.
Can I schedule a personal meeting?
Yes, customers can schedule personal meetings usually by phone or online booking through SEB Norway’s website.
Are there representatives in different countries?
SEB as a Nordic group may have representatives and offices in multiple countries, including Norway.
In which languages is support available?
Support is available primarily in Norwegian and English.
How quickly does support respond to requests?
Response times depend on contact method; phone and chat usually provide quicker responses than email.
Is there a priority system for VIP clients?
SEB offers priority handling and dedicated services for VIP or premium clients.
Can I request a callback?
Callback services are often available for customer convenience via SEB’s support channels.
When was the payment service founded?
SEB Group, the parent company, was founded in 1856.
Who is the founder and owner of the service?
SEB was founded by private investors, and today is publicly owned with institutional shareholders.
In which country is the company registered?
SEB is registered in Sweden.
What is the development history of the payment service?
SEB has evolved from a traditional bank into a full-service Nordic financial group with extensive digital payment services.
Have there been major updates or rebranding?
SEB has undergone modernization and digital transformation, adapting new payment technologies over years.
Who sits on the company's board of directors?
SEB’s board consists of Nordic financial and corporate leaders; details are publicly available on their corporate website.
Are there investors or partners in the service?
SEB is publicly traded with institutional investors; it also partners with fintech and payment technology companies.
Does the company participate in stock trading?
Yes, SEB is publicly traded on the Stockholm Stock Exchange.
What is the company's market capitalization?
Market capitalization fluctuates; it can be checked on financial data platforms based on current stock price.
Are there subsidiary companies or branches?
SEB has subsidiaries and branches across the Nordic and Baltic regions, including Norway.
What licenses does the payment service have?
SEB holds banking and payment services licenses under EU and local Nordic financial regulatory authorities.
In which jurisdictions does the service operate officially?
SEB operates officially in Nordic countries including Norway, Sweden, Denmark, Finland, and the Baltic states.
Are there licenses for cryptocurrency operations?
SEB does not publicly list cryptocurrency operation licenses, as traditional banks often have limited crypto services.
Does the service comply with AML/KYC requirements?
SEB complies fully with AML and KYC regulatory requirements as a licensed European bank.
Are there security certificates (PCI DSS, etc.)?
SEB adheres to industry security standards including PCI DSS for card payments.
Has the service undergone security audits?
SEB regularly undergoes internal and external security audits to maintain compliance and security.
Is there insurance for client funds?
Client funds are protected by deposit guarantee schemes applicable in each country of operation.
Which international standards does it comply with?
SEB complies with ISO 27001, PCI DSS, GDPR, and other key international standards for financial services.
Have there been any regulatory fines or violations?
Public information about regulatory fines is not currently prominent; SEB maintains compliance focus.
Where can I find real reviews about the service?
Reviews can be found on financial forums, Google Reviews, Trustpilot, and Nordic consumer sites.
What are the main user complaints?
Common complaints include account access issues, customer service wait times, and occasional transaction delays.
What do users most often praise the service for?
Users praise SEB for solid digital banking platforms, security, and comprehensive Nordic payment solutions.
Are there issues with fund withdrawals?
Fund withdrawals are generally reliable; reports of delays relate mostly to regulatory or banking network factors.
Is the interface convenient according to users?
SEB’s digital interface is generally rated as user-friendly and modern.
Are clients satisfied with transaction speed?
Transaction speeds are typically satisfactory especially for SEPA and internal Nordic payments.
Do users recommend this service?
Many users recommend SEB for its Nordic banking expertise and digital payment services.
How do experts assess the service's reliability?
Experts rate SEB highly for financial stability, regulatory compliance, and secure payment technology.
Are there industry awards and recognitions?
SEB has received awards for digital banking innovation and corporate sustainability in banking.
Does the service participate in payment system rankings?
SEB is recognized in Nordic and European banking and payment system rankings.
Are there recommendations from financial regulators?
Regulators endorse SEB as a well-supervised financial institution meeting robust standards.
What reputation does the service have among partners?
SEB is regarded as a trusted partner by many Nordic corporations and payment technology firms.
How do they evaluate solution innovation?
SEB is seen as innovative, integrating modern payment solutions like instant payments and digital wallets.
Are there quality service certificates?
SEB holds quality certifications relating to banking process standards and information security.
Does the company participate in industry conferences?
SEB representatives often participate in Nordic and European banking and fintech forums.
How does the service position itself in the market?
SEB positions as a leading Nordic financial services provider with a strong digital and secure payment focus.
Which fiat currencies does the service support?
SEB supports major fiat currencies including NOK, SEK, EUR, USD, DKK, and more.
Are cryptocurrencies supported? Which ones specifically?
SEB’s traditional banking services do not widely support cryptocurrencies for transactions.
Is there a proprietary cryptocurrency or token?
SEB does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion is offered within their banking services with competitive exchange rates.
What exchange rates are used for conversion?
Exchange rates used are based on market rates determined by SEB’s internal pricing and banking market conditions.
How often are exchange rates updated?
Exchange rates are updated throughout the business day based on market fluctuations.
Are stablecoins supported?
Stablecoins are not broadly supported in SEB Norway’s payment services.
Can exotic currencies be handled?
Exotic currency handling is limited and generally depends on correspondent banking relationships.
Are there currency restrictions in different countries?
Currency restrictions comply with EU and Norwegian financial regulations and international sanctions.
What types of transfers does the service support?
SEB supports domestic transfers, SEPA payments, cross-border payments, salary payments, and bill payments.
Can transfers be made between service users?
Transfers between SEB accounts or users are supported, typically instantly within the bank.
Are transfers to bank cards supported?
Transfers to bank cards are supported through card payment networks where applicable.
Can money be transferred to bank accounts?
Transfers to external bank accounts domestically and internationally are supported.
Is bill payment available?
SEB supports bill payment services for utilities, taxes, and other common billers.
Are recurring payments supported?
Recurring payment setup is supported through online banking platforms.
Can automatic transfers be set up?
Yes, automatic and scheduled transfers can be configured by customers.
Is payment scheduling available?
Payment scheduling features are available for future-dated transactions.
Are group payments supported?
Group payments and splitting functionalities depend on platform features; generally limited in retail banking.
Can payment links be created?
Payment links are not a standard feature; primarily business-focused SEB products may offer this.
What are the minimum transaction amounts in the service?
Minimum amounts vary by payment type but generally start from small nominal values, e.g., 0.01 EUR or NOK.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and verification levels; high limits available for corporate clients.
Are there daily limits on operations?
Daily transaction limits are set based on user profiles and regulatory requirements.
What monthly and annual limits are in effect?
Limits vary by account type with compliance to anti-money laundering policies.
Can limits be increased? How?
Limits can be increased by completing additional verification and credit assessments.
Do limits differ for verified users?
Verified users enjoy higher transaction and transfer limits.
Are there restrictions for new accounts?
New accounts may have initial restrictions until verification and risk assessments are completed.
Do special limits apply in different countries?
Geographic variations in limits apply due to local regulations.
Can operations be temporarily blocked?
Operations can be blocked due to fraud suspicion, compliance issues, or by customer request.
Are there limits on the number of daily operations?
The number of daily operations may be limited to manage fraud risk and system capacity.
What are the minimum amounts for account funding?
Minimum deposits vary by funding method; often starting from small amounts such as 10 NOK.
What methods of funding are supported?
Funding methods include bank transfers, card payments, and deposits at branches.
Are there fees for funding?
Funding fees are generally low or waived for common methods like transfers.
What are the minimum funding amounts?
Minimum amounts depend on funding type and channel.
How quickly are funds credited when funding?
Bank transfers and card payments are usually credited within same business day or instantly online.
How can money be withdrawn from the system?
Withdrawals can be made via bank transfers to external accounts, ATM withdrawals, or card withdrawal services.
Are there fees for fund withdrawal?
Withdrawal fees vary by method; bank transfers within SEPA usually low cost or free.
How long does withdrawal take?
Withdrawals typically take 1-3 business days depending on method and destination.
What withdrawal limits are set?
Withdrawal limits depend on account type and verification status.
How quickly are funds credited when funding with a card?
Card funding is usually instant or within minutes online.
How long does a bank transfer take?
Bank transfers usually take up to 1 business day for SEPA payments.
How quickly do cryptocurrency transfers arrive?
SEB Norway does not generally support cryptocurrency transfers.
Are transfers between users instant?
Internal transfers between SEB users are mostly instant.
Are there delays when funding on weekends?
Weekend funding deposits may be processed on next business day.
Do holidays affect funding speed?
Public holidays can delay funding and withdrawal processing.
Can crediting be accelerated for a fee?
Express transfer options may be available for a fee.
What determines the speed of funding processing?
Processing speed depends on payment method, clearing systems, and operational hours.
Are there notifications about funding status?
Customers receive notifications of crediting status via app or email.
What to do if funding takes too long?
Contact customer support to resolve delayed funding.
How quickly are withdrawal requests processed?
Withdrawal requests are typically processed within 1 business day.
How long does card withdrawal take?
Card withdrawals from ATMs are instant; bank card to account transfers take longer.
How quickly do bank transfers arrive?
Bank transfers arrive according to SEPA timing, usually 1 business day.
Are cryptocurrency withdrawals instant?
Cryptocurrency withdrawals are generally not supported.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends process next business day.
Do holidays affect withdrawal speed?
Withdrawal speed can be delayed by public holidays.
Can withdrawal be accelerated for an additional fee?
Some expedited withdrawal services might be offered at extra cost.
What determines withdrawal processing time?
Processing time depends on method, bank networks, and compliance checks.
Are there notifications about withdrawal status?
Customers receive withdrawal status updates via app or email.
Can a withdrawal request be canceled?
Cancellation depends on processing stage; early cancellation possible via customer service.
How to register with the payment service?
Registration is completed online via SEB Norway website or mobile app requiring personal data.
What data is needed to create an account?
Required data includes personal identity information, contact details, and sometimes proof of address.
Can registration be done without email?
Email is typically required for account creation and communication.
Is phone confirmation required during registration?
Phone verification via SMS or call is commonly required.
Are there age restrictions for registration?
Minimum age is typically 18 years.
Can a corporate account be created?
Corporate account creation is available with additional documentation and verification.
Is it required to provide real data?
Real and verifiable data is mandatory to comply with KYC and AML.
Are there country restrictions for registration?
Registration is limited to residents in supported jurisdictions, including Norway.
How long does account activation take?
Activation often occurs within minutes to few hours after verification.
What verification levels exist?
Multiple verification tiers exist, from basic to full enhanced due diligence.
What documents are required for basic verification?
Basic verification requires identity card or passport.
Are documents needed for full verification?
Full verification often requires additional proof of address and income documentation.
Are digital copies of documents accepted?
Digital document uploads are accepted in online verification.
How long does the verification procedure take?
Verification is typically completed within 1-3 business days.
Can the service be used without verification?
Limited functionality is available without verification, restrictions apply.
What restrictions apply to unverified users?
Unverified users face lower transaction limits and restricted access.
Is address confirmation required?
Address verification is required for full account access.
Is a selfie with documents required?
Modern remote verification often includes selfie with ID document.
How often do documents need to be updated?
Documents may need renewal every 1-3 years depending on regulations.
What encryption technologies does the service use?
SEB uses industry-standard encryption like TLS and AES for data protection.
Is two-factor authentication supported?
2FA is supported via app-based authentication or SMS codes.
Are there SMS confirmations for operations?
SMS confirmations are typical for transaction verifications.
Is biometric authentication supported?
Biometric authentication is supported in mobile apps for login and transactions.
Is blockchain technology used?
SEB does not broadly use blockchain in its core payment services.
Is there a multi-level security system?
SEB employs multi-layered security architecture including firewalls and fraud detection.
How is user personal data protected?
User data is protected under GDPR with strong privacy policies.
Is cold storage used for cryptocurrencies?
SEB does not offer crypto storage services.
Is there DDoS attack protection?
DDoS protection and mitigation systems are in place.
Are regular security audits conducted?
Regular security and compliance audits are conducted.
What anti-phishing protection measures are provided?
SEB provides anti-phishing education and technical protections.
Is there a suspicious activity detection system?
Fraud detection systems monitor transactions continuously.
How does the service combat money laundering?
Strict AML policies and KYC processes are implemented.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked and investigated.
What to do when fraud is detected?
Users should immediately notify SEB support for fraud response.
How to report suspicious activity?
Reporting is done via customer service or online channels.
Is there compensation for damage from fraudsters?
SEB complies with consumer protection laws to compensate fraud victims.
What user rights exist for disputed transactions?
Customers have rights to dispute transactions per EU and Norwegian banking law.
How to dispute account blocking?
Disputes are resolved through customer service with escalation procedures.
Is there insurance against cyber attacks?
SEB maintains cyber insurance as part of risk management.
What fees does the service charge for transfers?
Transfer fees vary by type; SEPA payments can be free or cost around 0.25 EUR.
Are there fees for account funding?
Funding fees are typically waived for common bank transfers.
Are fees charged for fund withdrawal?
Withdrawal fees depend on method; SEPA withdrawals often free or low cost.
Are there fees for currency conversion?
Currency conversion fees apply based on exchange rate spreads.
Are there fees for account inactivity?
SEB may charge inactivity fees as per account terms.
Are there account maintenance fees?
Some account types have monthly maintenance fees.
Are fees charged for operation cancellation?
Fees for cancellation depend on timing and payment type.
Are there fees for expedited operations?
Fees apply for express payments or urgent transfers.
Are there hidden fees?
Fees are disclosed transparently per regulation.
How are fees calculated for large amounts?
Large transfer fees are tiered or negotiated for corporate clients.
Are there different tariff plans in the service?
SEB offers different pricing tiers for retail and business clients.
What advantages does VIP status provide?
VIP benefits include priority support and discounted fees.
How to get preferential conditions?
Preferential terms are granted based on account type and volume.
Are there free operations per month?
Selected operations are free depending on plan.
Are there discounts for active users?
Active account holders may receive fee discounts.
Are there corporate tariffs?
Yes, business clients have dedicated pricing.
Can individual conditions be obtained?
Custom pricing can be arranged for large clients.
Do promotional codes work for fee reduction?
Promotional codes are uncommon in traditional banking.
Are there cashback programs?
Cashback rewards are limited and vary per card product.
Are there discounts for transaction volumes?
Volume-based discounts exist for corporate payments.
Is there an official mobile application?
SEB provides official mobile apps for Android and iOS.
On which platforms is the application available?
Applications are available on Google Play and Apple App Store.
What functions are available in the mobile application?
Mobile app supports payments, transfers, balance checking, and notifications.
Does functionality differ from the web version?
Mobile apps have slightly streamlined interfaces but similar core functions.
Is Touch ID/Face ID supported?
Biometric login via Touch ID and Face ID are supported.
Can the application work offline?
Offline functionality is limited; online connection needed for transactions.
Are there push notifications about operations?
Push notifications keep users updated on transactions and alerts.
Is dark theme supported?
Dark mode is available in the mobile app.
How often is the mobile application updated?
Updates are released regularly every few weeks.
Are there beta versions of the application?
Beta testing programs exist for select users.
Is the web interface of the service convenient?
The website is designed with user-friendly, intuitive navigation.
Is responsive design supported?
The web interface adapts responsively for mobile devices.
In which languages is the interface available?
Interface languages include Norwegian and English.
Is there a night mode for the website?
Dark mode is available for the web interface.
Are hotkeys supported?
Hotkey support on the web interface is limited.
Can data be exported?
Data exports are allowed for transaction history and statements.
Is there an API for developers?
SEB offers API access for corporate clients.
Is integration with other services supported?
Integration with accounting and ERP systems is supported.
How often is the web interface updated?
The web platform receive regular updates throughout the year.
Are there virtual cards in the service?
Virtual cards are offered in specific card products.
Can disposable cards be created?
Disposable cards are not generally available.
Is multi-currency account functionality supported?
Multi-currency accounts are supported for corporate clients.
Are there investment products?
Investment services are available via SEB Wealth Management.
Can interest be earned on balance?
Interest-bearing accounts are offered depending on account.
Are there credit products?
Credit products including loans and overdrafts are provided.
Is P2P trading supported?
Peer-to-peer trading is not a core service.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not supported directly.
Is there acquiring for business?
Merchant acquiring services are provided.
Are mass payouts supported?
Bulk payment solutions exist for business clients.
Is there a loyalty program in the service?
Loyalty programs are linked to card products.
How are bonus points earned?
Bonus points accrue via card usage.
Is there cashback for operations?
Cashback is available on select credit cards.
Are there referral programs?
Referral programs may be offered occasionally.
What privileges do VIP clients have?
VIP clients get personalized service, priority access, and fee discounts.
Are there seasonal promotions and offers?
Seasonal offers occur periodically.
Can premium status be obtained?
Premium account upgrades are available.
Are there partner discounts?
Discounts available through partner merchants.
Are there corporate loyalty programs?
Business client loyalty incentives exist.
Does the service allow operations with online casinos?
Transactions to/from online casinos might be restricted per bank policy.
Are there restrictions on gambling transactions?
Gambling transactions are subject to regulatory and internal limits.
Can accounts be blocked for casino play?
Suspicious gambling activity may lead to account restrictions.
How does the service view gambling?
SEB follows regulatory guidance on gambling transactions.
Are there special conditions for gambling?
Specific terms may apply based on risk assessments.
Are casino transactions tracked?
Transactions are monitored for compliance.
Can operations with gambling sites be hidden?
Transparency is maintained; operations are traceable.
Are there notifications about gambling expenses?
Gambling transaction alerts may be available.
Are there special fees for gambling operations?
No known special fees, standard transaction fees apply.
Can limits be set on gambling?
Customers can set personal spending limits.
Is there a self-exclusion function?
Self-exclusion tools may be supported through customer service.
Can access to gambling sites be restricted?
Site blocking is not typical but spending controls exist.
Is gambling expense control supported?
Controls available via account monitoring.
Are there notifications about limit exceedance?
Alerts can be configured to notify users.
Can operations with casinos be blocked?
Transaction blocking possible if compliance issues arise.
Is a "cooling-off period" supported?
Cooling-off periods can be requested via support.
Can help be obtained for gambling addiction?
Support resources are provided or referred.
Is there partnership with player assistance organizations?
SEB partners with relevant support services.
How to set up gambling expense notifications?
Notifications can be set up via online banking alerts.
Which online casinos accept this payment method?
Availability depends on the casino and their payment processing partners.
Are there exclusive partnerships with specific casinos?
No public information on exclusive casino partnerships.
Do conditions differ when used in different casinos?
Conditions vary by casino operator policies.
Are there special bonuses for using this method in casinos?
No specific bonuses tied to SEB payment methods.
Can the method be used for both deposits and withdrawals in casinos?
Usage for deposits is typical; withdrawal acceptance depends on casino policies.
Are there geographic restrictions for casino usage?
Geographic restrictions align with regulatory requirements.
How do casino operators typically process transactions from this method?
Processing follows standard banking and card network procedures.
Are there typical processing times when used with casinos?
Processing times are similar to other transfers; usually instant to few days.
Do casinos usually charge additional fees for this method?
Additional fees depend on individual casino policies.
Are there any known compatibility issues with major casino platforms?
No widely reported platform compatibility issues with SEB payment methods.