What is the official website of the payment service?
The official website of Soknedal Sparebank is https://www.soknedal-sparebank.no
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Where can I find the customer support contacts?
Customer support contacts are listed on the bank’s “Contact Us” page and main footer on their official website.
What is the hotline phone number?
The main customer service phone number is +47 72 43 00 40.
Is there a toll-free support number?
There is no publicly listed toll-free support number for Soknedal Sparebank.
What is the email address for technical support?
The general email address for support, including technical inquiries, is [email protected].
Are there separate emails for different types of inquiries?
No specific separate emails are publicly listed; [email protected] is used for various inquiries.
Where can I find the online chat support?
There is no evidence of online chat support on Soknedal Sparebank’s website.
Does the chat support work 24/7?
Chat support is not offered, so no 24/7 availability.
Is there support through messengers (Telegram, WhatsApp)?
No support through Telegram, WhatsApp, or other messengers is available.
What are the support working hours?
Phone support is available daily until 21:00; in-person meetings can be scheduled on weekdays 08:00-15:30.
Does support work on weekends and holidays?
The customer service phone line is open until 21:00 daily, including weekends; branches closed on weekends and holidays.
Are there regional offices for in-person visits?
Yes, several physical offices and branch locations allow in-person visits by appointment.
Where are the physical offices located?
Offices are at Soknedalsveien 583, 7288 Soknedal; Moøya 40, 7290 Støren; Anders Estenstad vei 2-22, 7046 Trondheim, Norway.
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled during weekdays 08:00-15:30.
Are there representatives in different countries?
No public evidence of international offices or representatives.
In which languages is support available?
Support is primarily offered in Norwegian.
How quickly does support respond to requests?
Phone support is responsive within business hours; emails are typically answered within 1-2 business days.
Is there a priority system for VIP clients?
No public information on VIP priority support.
Can I request a callback?
No explicit callback service advertised, but possible via customer service contact.
When was the payment service founded?
Soknedal Sparebank was founded in 1904.
Who is the founder and owner of the service?
Specific individual founders are not publicly noted; bank is collectively owned by customers and equity certificate holders.
In which country is the company registered?
Registered in Norway.
What is the development history of the payment service?
Founded as a local savings bank, evolved to a full-service regional bank with digital payments, mobile banking, and modern financial products.
Have there been major updates or rebranding?
No major rebranding publicly noted.
Who sits on the company's board of directors?
Detailed board member information is listed in the bank’s annual report but not summarized here.
Are there investors or partners in the service?
Part of the Eika Alliance, collaborating with other Norwegian regional banks.
Does the company participate in stock trading?
Not publicly listed; remains customer-owned.
What is the company's market capitalization?
Not applicable as the bank is not publicly traded.
Are there subsidiary companies or branches?
Branches include offices in Soknedal, Støren, and Trondheim.
What licenses does the payment service have?
Licensed under Norwegian financial regulations for banking, payment services, and lending.
In which jurisdictions does the service operate officially?
Operates officially within Norway.
Are there licenses for cryptocurrency operations?
No cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Fully complies with AML and KYC regulations in Norway.
Are there security certificates (PCI DSS, etc.)?
Security certifications including PCI DSS compliance implied but not publicly disclosed.
Has the service undergone security audits?
Routine security audits completed as part of regulatory compliance; no public reports.
Is there insurance for client funds?
Deposits insured by Norwegian Banks’ Guarantee Fund.
Which international standards does it comply with?
Complies with Norwegian, EU/EEA banking and payment standards.
Have there been any regulatory fines or violations?
No public fines or violations found.
Where can I find real reviews about the service?
Local review sites and financial forums may have feedback.
What are the main user complaints?
Typical complaints include service delays and digital interface usability.
What do users most often praise the service for?
Personalized local service and reliability.
Are there issues with fund withdrawals?
No widespread withdrawal issues reported.
Is the interface convenient according to users?
Described as functional but basic.
Are clients satisfied with transaction speed?
Meets standard transaction processing times.
Do users recommend this service?
Local customers tend to recommend it.
How do experts assess the service's reliability?
Viewed as a stable and prudent regional bank.
Are there industry awards and recognitions?
No specific awards publicly reported.
Does the service participate in payment system rankings?
Not typically ranked globally.
Are there recommendations from financial regulators?
Compliant with regulatory standards, no special endorsements.
What reputation does the service have among partners?
Trustworthy partner within its regional banking network.
How do they evaluate solution innovation?
Digital solutions and payment options align with regional banking trends.
Are there quality service certificates?
Standard certifications per Norwegian banking regulation.
Does the company participate in industry conferences?
Participation likely but no public record.
How does the service position itself in the market?
Positioned as a community-oriented savings bank with reliable, personalized services.
Which fiat currencies does the service support?
Norwegian Krone (NOK).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency support.
Can currencies be converted within the service?
Foreign currency exchange services available for common currencies.
What exchange rates are used for conversion?
Uses market exchange rates plus bank margin.
How often are exchange rates updated?
Updated daily on banking days.
Can exotic currencies be handled?
Exotic currencies supported occasionally, generally limited.
Are there currency restrictions in different countries?
Norwegian and international sanctions laws apply.
What types of transfers does the service support?
Domestic and international transfers, card payments, mobile payments including Vipps.
Can transfers be made between service users?
Yes, peer-to-peer transfers supported.
Are transfers to bank cards supported?
Card transfer services available.
Is bill payment available?
Supports AvtaleGiro and eFaktura for bill payments.
Are recurring payments supported?
Recurring payments via direct debits are supported.
Can automatic transfers be set up?
Automatic transfers can be configured.
Is payment scheduling available?
Payment scheduling is available.
Are group payments supported?
No established group payment functionality available.
Can payment links be created?
No payment link generation known.
What are the minimum transaction amounts in the service?
Minimum limits vary by product; set as per banking norms.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and verification.
Are there daily limits on operations?
Daily transaction limits are enforced.
What monthly and annual limits are in effect?
Limits vary depending on verification and account type.
Can limits be increased? How?
Increases available through enhanced verification and bank approval.
Do limits differ for verified users?
Verified users have higher transaction caps.
Are there restrictions for new accounts?
New accounts have initial lower limits for fraud prevention.
Do special limits apply in different countries?
Limits may reflect geographic regulatory compliance.
Can operations be temporarily blocked?
Blocking occurs due to fraud suspicion or compliance checks.
Are there limits on the number of daily operations?
Limits on daily transaction counts are standard.
What are the minimum amounts for account funding?
Minimums are low per typical bank requirements.
What methods of funding are supported?
Bank transfers, card payments, and mobile apps.
Are there fees for funding?
Domestic funding is typically free; fees may apply for cards and international transfers.
What are the minimum funding amounts?
Minimum deposit depends on product.
How quickly are funds credited when funding?
Domestic funding credited same day or within hours.
How can money be withdrawn from the system?
ATM, bank transfer, or branch withdrawal.
Are there fees for fund withdrawal?
Some ATM and international withdrawals may have fees.
How long does withdrawal take?
Withdrawals to bank accounts take 1-2 business days.
What withdrawal limits are set?
Withdrawal limits depend on account and verification.
How quickly are funds credited when funding with a card?
Card funding credited instantly or within minutes.
How long does a bank transfer take?
Domestic transfers same or next day; international transfers 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not supported.
Are transfers between users instant?
Internal transfers and mobile payments are instant.
Are there delays when funding on weekends?
Weekend funding may be delayed.
Do holidays affect funding speed?
Holidays can introduce delays.
Can crediting be accelerated for a fee?
Possible with express services.
What determines the speed of funding processing?
Payment method, verification, bank operational hours.
Are there notifications about funding status?
Notifications via app or email are standard.
What to do if funding takes too long?
Contact support immediately for resolution.
How quickly are withdrawal requests processed?
Processed during business hours, usually same or next day.
How long does card withdrawal take?
ATM withdrawals instant; bank credits take longer.
How quickly do bank transfers arrive?
Same day for domestic, longer for international.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Processed next business day.
Do holidays affect withdrawal speed?
Yes, withdrawals may be delayed.
Can withdrawal be accelerated for an additional fee?
Possible express options available.
What determines withdrawal processing time?
Time of request, verification, bank policies.
Are there notifications about withdrawal status?
Yes, through banking channels.
Can a withdrawal request be canceled?
Possible if not yet processed.
How to register with the payment service?
Register online or in person with identity documents.
What data is needed to create an account?
Personal identification, contact data, and proof of address.
Can registration be done without email?
Email generally required for communications.
Is phone confirmation required during registration?
Phone verification usually mandatory.
Are there age restrictions for registration?
Minimum age requirement of 18 years.
Can a corporate account be created?
Yes, with documentation and verification.
Is it required to provide real data?
Real data required under AML/KYC laws.
Are there country restrictions for registration?
Restricted to Norway residents or compliant foreigners.
How long does account activation take?
Typically 1-3 business days after verification.
What verification levels exist?
Basic and enhanced verification available.
What documents are required for basic verification?
Valid ID and proof of address.
Are documents needed for full verification?
Enhanced documents may be requested.
Are digital copies of documents accepted?
Digital submission is accepted.
How long does the verification procedure take?
Usually 1-3 days.
Can the service be used without verification?
Limited functionality for unverified users.
What restrictions apply to unverified users?
Limits on transactions and services.
Is address confirmation required?
Yes, address verification required.
Is a selfie with documents required?
May be requested for full verification.
How often do documents need to be updated?
Periodic updates depending on policy.
What encryption technologies does the service use?
Uses TLS and industry-standard encryption.
Is two-factor authentication supported?
2FA is enabled.
Are there SMS confirmations for operations?
SMS confirmations are used.
Is biometric authentication supported?
Biometric authentication via mobile app is supported.
Is blockchain technology used?
No public blockchain usage.
Is there a multi-level security system?
Multi-layer security including encryption, 2FA, and monitoring.
How is user personal data protected?
Compliance with GDPR and national privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Yes, protections are in place.
Are regular security audits conducted?
Security audits are regular.
What anti-phishing protection measures are provided?
User education and technical safeguards.
Is there a suspicious activity detection system?
Fraud detection and monitoring systems implemented.
How does the service combat money laundering?
AML measures include transaction monitoring and KYC.
Is there blocking of suspicious accounts?
Suspicious accounts blocked as per policy.
What to do when fraud is detected?
Report immediately to bank for resolution.
How to report suspicious activity?
Use customer support channels.
Is there compensation for damage from fraudsters?
Protection policies may cover losses.
What user rights exist for disputed transactions?
Rights to dispute transactions per consumer law.
How to dispute account blocking?
Dispute through customer service and compliance.
Is there insurance against cyber attacks?
Cyber insurance coverage in place.
What fees does the service charge for transfers?
Domestic transfers often low or no fee; international vary.
Are there fees for account funding?
Usually no fees for domestic methods.
Are fees charged for fund withdrawal?
Withdrawal fees vary by method.
Are there fees for currency conversion?
Currency conversion fees apply.
Are there fees for account inactivity?
Inactivity fees uncommon.
Are there account maintenance fees?
Might apply depending on account type.
Are fees charged for operation cancellation?
Cancellation fees typically not charged.
Are there fees for expedited operations?
Express service fees may apply.
Are there hidden fees?
Transparency required; hidden fees discouraged.
How are fees calculated for large amounts?
Percentage or flat fees disclosed upfront.
Are there different tariff plans in the service?
Multiple plans available depending on product.
What advantages does VIP status provide?
VIP benefits not publicly detailed.
How to get preferential conditions?
Usually through account level or balance.
Are there free operations per month?
Some free transactions included depending on plan.
Are there discounts for active users?
No specific discounts documented.
Are there corporate tariffs?
Corporate fees and structures available.
Can individual conditions be obtained?
Custom terms possible for significant clients.
Do promotional codes work for fee reduction?
No promo codes known.
Are there cashback programs?
No cashback programs.
Are there discounts for transaction volumes?
Not publicly detailed.
Is there an official mobile application?
Yes, supported through Eika Mobilbank app.
On which platforms is the application available?
Available on iOS and Android.
What functions are available in the mobile application?
Account management, payments, transfers, card services.
Does functionality differ from the web version?
Mobile app focuses on core banking; web version may have advanced features.
Is Touch ID/Face ID supported?
Supported on mobile apps.
Can the application work offline?
Limited offline features; mostly requires online connectivity.
Are there push notifications about operations?
Push notifications available for transactions.
Is dark theme supported?
Dark mode depends on device settings; no dedicated info.
How often is the mobile application updated?
Regular updates for bug fixes and security.
Are there beta versions of the application?
No public beta program.
Is the web interface of the service convenient?
Designed for easy user navigation.
Is responsive design supported?
Responsive design supported for devices.
In which languages is the interface available?
Norwegian language support.
Is there a night mode for the website?
No specific night mode documented.
Are hotkeys supported?
Not typically supported.
Can data be exported?
Statements and transaction data export possible.
Is there an API for developers?
No public API information.
Is integration with other services supported?
Integration through financial partners likely.
How often is the web interface updated?
Periodic updates for service enhancement.
Are there virtual cards in the service?
No information on virtual card issuance.
Can disposable cards be created?
Not publicly available.
Is multi-currency account functionality supported?
Not standard.
Are there investment products?
Offers savings and investment products.
Can interest be earned on balance?
Interest on savings accounts is available.
Are there credit products?
Available including mortgages and loans.
Is P2P trading supported?
Not offered.
Can cryptocurrencies be bought/sold?
Not supported.
Is there acquiring for business?
Not publicly disclosed.
Are mass payouts supported?
Not documented.
Is there a loyalty program in the service?
No loyalty program known.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No cashback features.
Are there referral programs?
None publicly stated.
What privileges do VIP clients have?
Not detailed publicly.
Are there seasonal promotions and offers?
Not publicly advertised.
Can premium status be obtained?
No known premium offerings.
Are there partner discounts?
No public discounts.
Are there corporate loyalty programs?
Not documented.
Does the service allow operations with online casinos?
Not known to support online gambling payments.
Are there restrictions on gambling transactions?
Gambling transactions regulated under Norwegian law.
Can accounts be blocked for casino play?
Possible if regulations are violated.
How does the service view gambling?
Compliance driven with legal adherence.
Are there special conditions for gambling?
No publicly stated conditions.
Are casino transactions tracked?
Yes, as part of compliance monitoring.
Can operations with gambling sites be hidden?
No, transparency required.
Are there notifications about gambling expenses?
Not specifically offered.
Are there special fees for gambling operations?
No special fees noted.
Can limits be set on gambling?
Limits can be set via transaction controls.
Is there a self-exclusion function?
Likely offered as part of responsible practices.
Can access to gambling sites be restricted?
Not directly by the bank.
Is gambling expense control supported?
Expense management available generally.
Are there notifications about limit exceedance?
Standard alerts possible.
Can operations with casinos be blocked?
Blocking possible under policy.
Is a "cooling-off period" supported?
Not explicitly stated.
Can help be obtained for gambling addiction?
External resources encouraged.
Is there partnership with player assistance organizations?
No public partnerships.
How to set up gambling expense notifications?
No dedicated tools known.
Which online casinos accept this payment method?
No official list.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
No data available.
Can the method be used for both deposits and withdrawals in casinos?
Deposits possible; withdrawals unclear.
Are there geographic restrictions for casino usage?
Regulated by Norwegian law.
How do casino operators typically process transactions from this method?
Processed as standard card or transfer payments.
Are there typical processing times when used with casinos?
Processing times normal for bank/card transactions.
Do casinos usually charge additional fees for this method?
Fees depend on casino.
Are there any known compatibility issues with major casino platforms?
None publicly known.