What is the official website of the payment service?
The official website of Soldo payment service is https://www.soldo.com/en-gb/
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Where can I find the customer support contacts?
Customer support contact details are available on Soldo's website under the 'Customer support and feedback' page accessible via their main site menu.
What is the hotline phone number?
No publicly advertised main customer service phone number specifically for UK customers was found; primary contact is via email and chat.
Is there a toll-free support number?
There is no publicly available toll-free number for Soldo support.
What is the email address for technical support?
The general customer support email is [email protected].
Are there separate emails for different types of inquiries?
Publicly, only one main support email ([email protected]) is provided for general customer and technical inquiries.
Where can I find the online chat support?
Online chat support is available on the Soldo website during business hours, accessible from the customer support page or dashboard after login.
Does the chat support work 24/7?
Chat support operates Monday to Sunday from 9am to 6pm BST/GMT, excluding bank holidays.
Is there support through messengers (Telegram, WhatsApp)?
No verified information about support via Telegram or WhatsApp is available.
What are the support working hours?
Support is available daily from 9:00 AM to 6:00 PM BST/GMT except on bank holidays.
Does support work on weekends and holidays?
Support works on weekends but not on bank holidays.
Are there regional offices for in-person visits?
There is no public indication of regional offices for in-person customer visits.
Where are the physical offices located?
Soldo Financial Services Ltd is registered at 119 Marylebone Road, London, England, NW1 5PU.
Can I schedule a personal meeting?
No public information suggesting the ability to schedule personal meetings is available; contact is primarily digital.
Are there representatives in different countries?
Soldo operates internationally with regulated entities in the UK and Ireland; direct country-specific representative offices are not publicly detailed.
In which languages is support available?
Support is primarily provided in English.
How quickly does support respond to requests?
Average response times vary; chat support responds almost immediately during hours, while email responses may take 1-3 business days based on user reviews.
Is there a priority system for VIP clients?
No confirmed public information on VIP or priority support tiers is available.
Can I request a callback?
There is no public evidence of a callback request service.
When was the payment service founded?
Soldo was founded in 2014.
Who is the founder and owner of the service?
The company was co-founded by Carlo Gualandri, who is also CEO.
In which country is the company registered?
Soldo Financial Services Ltd is registered in the United Kingdom.
What is the development history of the payment service?
Founded in 2014, Soldo evolved from an Italian fintech startup to a UK and Ireland-based regulated financial services company focusing on business spend management and prepaid card issuance.
Have there been major updates or rebranding?
A major update includes securing an E-Money Institution license in Ireland in 2019 to support EU operations post-Brexit.
Who sits on the company's board of directors?
Specific current board members are not publicly listed; leadership includes founder Carlo Gualandri as CEO.
Are there investors or partners in the service?
Investors include Accel, InReach Ventures, and Connect Ventures, with raised funding exceeding €28 million.
Does the company participate in stock trading?
Soldo is a private company and does not participate in public stock trading.
What is the company's market capitalization?
Market capitalization is not publicly available due to private company status.
Are there subsidiary companies or branches?
Soldo Financial Services Ireland DAC operates as a licensed entity for servicing EU customers.
What licenses does the payment service have?
Soldo holds an Electronic Money Institution (EMI) license from the UK Financial Conduct Authority (FCA) and an EMI license from Ireland’s Central Bank.
In which jurisdictions does the service operate officially?
Officially operates in the UK and EU countries through Irish passporting rights.
Are there licenses for cryptocurrency operations?
There is no verified information about licenses for cryptocurrency operations.
Does the service comply with AML/KYC requirements?
Yes, Soldo complies with anti-money laundering (AML) and know-your-customer (KYC) regulatory requirements as required for e-money institutions.
Are there security certificates (PCI DSS, etc.)?
Soldo holds PCI DSS Level 1 Service Provider certification and Cyber Essentials Plus certification.
Has the service undergone security audits?
Soldo undergoes regular security audits and penetration testing, including quarterly internal and external vulnerability assessments.
Is there insurance for client funds?
Customer funds are safeguarded per regulatory requirements; however, Soldo does not hold deposits so no deposit guarantee scheme applies.
Which international standards does it comply with?
Complies with ISO/IEC 27001 standards for information security management, PCI DSS, and UK Government Cyber Essentials Plus standards.
Have there been any regulatory fines or violations?
No publicly known regulatory fines or violations have been reported.
Where can I find real reviews about the service?
User reviews are available on Trustpilot and TheBanks.eu.
What are the main user complaints?
Common complaints include customer support delays, fees for account cancellation, app glitches, and issues with fraud handling.
What do users most often praise the service for?
Users praise ease of use, fast virtual card issuance, spend control features, and multi-currency support.
Are there issues with fund withdrawals?
Some reports of delays or difficulties in withdrawing funds, especially after account or fraud incidents.
Is the interface convenient according to users?
The interface is generally rated convenient and user-friendly but with occasional glitches.
Are clients satisfied with transaction speed?
Transaction speed is generally seen as prompt and efficient.
Do users recommend this service?
Majority of users recommend Soldo for business expense management, with some reservations about support.
How do experts assess the service's reliability?
Experts view Soldo as a reliable, well-regulated fintech with strong security and compliance foundations.
Are there industry awards and recognitions?
No major industry awards publicly listed but the company is recognized for its licenses and certifications.
Does the service participate in payment system rankings?
Participates in fintech and payment institution rankings with favorable scores in Europe and UK.
Are there recommendations from financial regulators?
No specific recommendations found, but licensing and regulation imply regulatory approval.
What reputation does the service have among partners?
Partners generally view Soldo positively for its automation and spend control solutions.
How do they evaluate solution innovation?
Soldo is considered innovative in business spend management and prepaid card solutions.
Are there quality service certificates?
Holds ISO/IEC 27001, PCI DSS Level 1, and Cyber Essentials Plus certifications.
Does the company participate in industry conferences?
Likely participates in fintech events, though no specific records found.
How does the service position itself in the market?
Positioned as a business spend management and payment automation platform with multi-currency support for SMEs and enterprises.
Which fiat currencies does the service support?
Supports GBP, EUR, USD and other major currencies for multi-wallet accounts.
Are cryptocurrencies supported? Which ones specifically?
Cryptocurrencies are not supported for payments or wallets.
Is there a proprietary cryptocurrency or token?
There is no proprietary cryptocurrency or token.
Can currencies be converted within the service?
Yes, currency conversion between supported fiat currencies is available within the platform.
What exchange rates are used for conversion?
Market competitive exchange rates based on interbank rates plus any applicable fees.
How often are exchange rates updated?
Exchange rates are updated regularly, typically daily or in real time with market changes.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
No public evidence supports handling of exotic or less common currencies.
Are there currency restrictions in different countries?
Country-specific currency restrictions may apply following regulatory and compliance rules.
What types of transfers does the service support?
Supports card payments, bank transfers, peer-to-peer transfers, and payment initiations.
Can transfers be made between service users?
Yes, internal transfers between Soldo users are possible.
Are transfers to bank cards supported?
Transfers can be made to bank cards depending on account type and country.
Can money be transferred to bank accounts?
Money can be transferred to linked bank accounts.
Is bill payment available?
Bill payment services are available through integrated payment features.
Are recurring payments supported?
Recurring payments can be set up and managed.
Can automatic transfers be set up?
Automatic transfer scheduling is supported.
Is payment scheduling available?
Payment scheduling functionality is included.
Are group payments supported?
Group payments and expense splitting features are offered.
Can payment links be created?
Payment link creation capability is provided for collection purposes.
What are the minimum transaction amounts in the service?
Minimum transaction amounts vary by operation and account type; typical business limits apply.
What are the maximum amounts that can be transferred?
Maximum transfer amounts depend on verification level and plan limits.
Are there daily limits on operations?
Daily transaction limits apply as per regulatory and compliance policies.
What monthly and annual limits are in effect?
Monthly and annual limits are defined by account type and verification.
Can limits be increased? How?
Limits can be increased by submitting additional verification or contacting support.
Do limits differ for verified users?
Verified users have higher transaction and transfer limits compared to unverified users.
Are there restrictions for new accounts?
New accounts may have lower limits until verification is completed.
Do special limits apply in different countries?
Geographic-specific limits may be imposed due to local regulations.
Can operations be temporarily blocked?
Operations can be temporarily blocked for fraud prevention or compliance reasons.
Are there limits on the number of daily operations?
Limits on daily transaction counts may be in place.
What are the minimum amounts for account funding?
Minimum funding amounts depend on the chosen funding method.
What methods of funding are supported?
Account funding methods include bank transfer, card payments, and possibly others.
Are there fees for funding?
Some funding methods may incur fees, depending on the plan and payment source.
What are the minimum funding amounts?
Varies by funding method; no publicly fixed minimum disclosed.
How quickly are funds credited when funding?
Funds are generally credited rapidly but depend on the funding source.
How can money be withdrawn from the system?
Withdrawals are possible via bank transfer and card withdrawals depending on account type.
Are there fees for fund withdrawal?
Withdrawal fees may apply depending on method and plan.
How long does withdrawal take?
Withdrawals typically take 1 to 3 business days.
What withdrawal limits are set?
Withdrawal limits depend on verification status and account plan.
How quickly are funds credited when funding with a card?
Card funding credits are near instant or within hours.
How long does a bank transfer take?
Bank transfers take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Cryptocurrencies are not supported; no transfer times apply.
Are transfers between users instant?
Internal transfers between users are generally instant.
Are there delays when funding on weekends?
Weekend funding may have delays depending on payment provider.
Do holidays affect funding speed?
Public holidays can delay funding and withdrawals.
Can crediting be accelerated for a fee?
No publicly mentioned options for expedited crediting.
What determines the speed of funding processing?
Processing speed depends on the funding source, bank policies, and verification status.
Are there notifications about funding status?
Users receive notifications on funding and transaction status.
What to do if funding takes too long?
Contact customer support to investigate and resolve delayed funding issues.
How quickly are withdrawal requests processed?
Withdrawals are processed within standard banking timeframes, typically 1-3 days.
How long does card withdrawal take?
Card withdrawal processing times may vary; generally up to 3 business days.
How quickly do bank transfers arrive?
Bank transfers usually arrive within 1-3 business days.
Are cryptocurrency withdrawals instant?
Cryptocurrencies are not supported.
Are there withdrawal delays on weekends?
Withdrawals may be delayed on weekends due to banking hours.
Do holidays affect withdrawal speed?
Withdrawals may take longer during bank holidays.
Can withdrawal be accelerated for an additional fee?
No clear public information on expedited withdrawals for a fee.
What determines withdrawal processing time?
Withdrawal timing depends on banking systems and compliance checks.
Are there notifications about withdrawal status?
Users receive status updates on withdrawal requests.
Can a withdrawal request be canceled?
Cancellation of withdrawal requests depends on processing stage and banking policies.
How to register with the payment service?
Registration is online via the Soldo website requiring basic business information and user details.
What data is needed to create an account?
Basic business details, official identity documents, and contact information are required.
Can registration be done without email?
Email address is mandatory for registration and account verification.
Is phone confirmation required during registration?
Phone verification may be required as part of multi-factor authentication.
Are there age restrictions for registration?
Users must be at least 18 years old to register.
Can a corporate account be created?
Yes, Soldo primarily serves business and corporate accounts.
Is it required to provide real data?
Real and verifiable data is mandatory due to AML and KYC compliance.
Are there country restrictions for registration?
Registration is restricted based on regulatory compliance, primarily available to UK and European businesses.
How long does account activation take?
Account activation typically takes a few hours to a few business days depending on verification.
What verification levels exist?
Multiple verification tiers including basic and enhanced for higher limits.
What documents are required for basic verification?
Valid government-issued ID and proof of business registration are commonly required.
Are documents needed for full verification?
Enhanced verification requires additional documents like proof of address and corporate documentation.
Are digital copies of documents accepted?
Yes, digital document submissions are accepted.
How long does the verification procedure take?
Usually 1-3 business days depending on volume and document accuracy.
Can the service be used without verification?
Limited usage without full verification; some services and limits restricted.
What restrictions apply to unverified users?
Lower transaction limits and inability to access full features are common.
Is address confirmation required?
Yes, proof of address is required at enhanced verification stages.
Is a selfie with documents required?
A selfie or live verification may be required for identity confirmation.
How often do documents need to be updated?
Documents must be updated as needed, typically every few years or when changes occur.
What encryption technologies does the service use?
The service employs strong encryption protocols including SSL/TLS.
Is two-factor authentication supported?
Yes, 2FA is supported and highly recommended.
Are there SMS confirmations for operations?
SMS confirmations or codes may be used for transaction verification.
Is biometric authentication supported?
Biometric login options may be available on the mobile app.
Is blockchain technology used?
Blockchain technology is not publicly described as part of their services.
Is there a multi-level security system?
Soldo uses layered security including encryption, authentication, fraud detection, and monitoring.
How is user personal data protected?
Personal data is protected in compliance with GDPR and using industry-standard security practices.
Is cold storage used for cryptocurrencies?
Cryptocurrencies are not supported, so no cold storage applies.
Is there DDoS attack protection?
The platform is protected against DDoS attacks through standard mitigation techniques.
Are regular security audits conducted?
Yes, Soldo conducts regular internal and external security audits.
What anti-phishing protection measures are provided?
Anti-phishing measures include secure authentication and monitoring.
Is there a suspicious activity detection system?
Yes, fraud detection and monitoring systems are in place.
How does the service combat money laundering?
AML procedures include customer verification, monitoring, and reporting suspicious transactions.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pending investigation as per regulatory requirements.
What to do when fraud is detected?
Users should report suspected fraud immediately to support for investigation and action.
How to report suspicious activity?
Suspicious activity can be reported via customer support channels.
Is there compensation for damage from fraudsters?
Compensation depends on case evaluation and regulatory protections; users should check terms.
What user rights exist for disputed transactions?
Users have rights to dispute unauthorized or erroneous transactions under applicable consumer rules.
How to dispute account blocking?
Disputes are handled by contacting customer support and submitting required information.
Is there insurance against cyber attacks?
No public information regarding cyber attack insurance coverage was found.
What fees does the service charge for transfers?
Fees vary by account type and transfer method; standard fees apply for currency conversion and certain transfers.
Are there fees for account funding?
Some funding methods may incur fees; specifics depend on the plan.
Are fees charged for fund withdrawal?
Withdrawal fees vary depending on method and account type.
Are there fees for currency conversion?
Currency conversion fees are charged as per pricing plan.
Are there fees for account inactivity?
Inactivity fees may apply under certain conditions; details should be reviewed in terms and conditions.
Are there account maintenance fees?
Maintenance fees depend on chosen plan and service tier.
Are fees charged for operation cancellation?
Cancellation fees are uncommon but could apply; check terms.
Are there fees for expedited operations?
Express service fees may apply if expedited processing options are offered.
Are there hidden fees?
Fees are generally disclosed transparently, but users should review terms carefully for all charges.
How are fees calculated for large amounts?
Fees may scale with transaction amount; detailed fee schedules must be consulted.
Are there different tariff plans in the service?
Yes, several tiered pricing and subscription plans cater to different business sizes and needs.
What advantages does VIP status provide?
No confirmed public VIP program details.
How to get preferential conditions?
Preferred pricing usually requires negotiation or subscription to higher plans.
Are there free operations per month?
Some plans include free transactions up to limits.
Are there discounts for active users?
Discounts or volume pricing may exist for high usage customers.
Are there corporate tariffs?
Corporate pricing and plans are available with enhanced features.
Can individual conditions be obtained?
Custom pricing arrangements may be available for large or strategic customers.
Do promotional codes work for fee reduction?
Promotional offers may occasionally be available.
Are there cashback programs?
No publicly documented cashback programs are available.
Are there discounts for transaction volumes?
Volume discounts or negotiated pricing can be available.
Is there an official mobile application?
Yes, Soldo offers an official mobile app.
On which platforms is the application available?
The app is available on iOS and Android platforms.
What functions are available in the mobile application?
Features include card management, expense tracking, receipt capture, transaction history, and account controls.
Does functionality differ from the web version?
The mobile app offers most but not all functionalities of the web version, optimized for mobile use.
Is Touch ID/Face ID supported?
Biometric authentication is supported on compatible mobile devices.
Can the application work offline?
Limited offline functions; full features require internet connection.
Are there push notifications about operations?
Push notifications are available for transactions and account activity.
Is dark theme supported?
Dark mode is supported in the mobile app.
How often is the mobile application updated?
The app is updated regularly, typically monthly or as needed.
Are there beta versions of the application?
No public beta program details available.
Is the web interface of the service convenient?
The web interface is generally described as user-friendly and intuitive.
Is responsive design supported?
The web platform supports responsive design for mobile access.
In which languages is the interface available?
Primarily English; other languages may be supported depending on region.
Is there a night mode for the website?
Night mode availability on the web interface is not clearly specified.
Are hotkeys supported?
No public information on hotkey support.
Can data be exported?
Data export is supported, typically in formats like CSV for reports.
Is there an API for developers?
Yes, Soldo provides API access with documentation for integrations.
Is integration with other services supported?
Integrates with accounting software and other business platforms.
How often is the web interface updated?
The web platform is frequently updated with new features and security patches.
Are there virtual cards in the service?
Virtual cards are offered alongside physical cards.
Can disposable cards be created?
Single-use virtual cards can be generated.
Is multi-currency account functionality supported?
Multi-currency accounts and wallets are supported.
Are there investment products?
No investment services are offered.
Can interest be earned on balance?
Interest earning on balances is not provided.
Are there credit products?
No credit or lending products are offered.
Is P2P trading supported?
Peer-to-peer trading of assets is not supported.
Can cryptocurrencies be bought/sold?
Cryptocurrencies cannot be bought or sold through Soldo.
Is there acquiring for business?
The service includes business card acquiring but not full merchant acquiring services.
Are mass payouts supported?
Bulk payment and payout features are supported.
Is there a loyalty program in the service?
No loyalty program is publicly documented.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
No cashback program exists.
Are there referral programs?
Referral incentives may exist but no detailed public information.
What privileges do VIP clients have?
No information on VIP privileges.
Are there seasonal promotions and offers?
Occasional promotions may be available.
Can premium status be obtained?
Premium accounts are available with enhanced features.
Are there partner discounts?
Partner discounts are not publicly detailed.
Are there corporate loyalty programs?
No specific corporate loyalty program detailed.
Does the service allow operations with online casinos?
No explicit public policy about online casino transactions found.
Are there restrictions on gambling transactions?
Gambling-related transactions are often restricted by financial regulators and providers.
Can accounts be blocked for casino play?
Accounts may be blocked if regulatory or internal policies prohibit certain transactions.
How does the service view gambling?
No public official statement on gambling transactions.
Are there special conditions for gambling?
No documented special terms.
Are casino transactions tracked?
Financial services generally track gambling transactions for compliance.
Can operations with gambling sites be hidden?
Transaction privacy is regulated; concealment of gambling transactions is not supported.
Are there notifications about gambling expenses?
No specific gambling expense alerts available.
Are there special fees for gambling operations?
No explicit gambling fees detailed.
Can limits be set on gambling?
No public gambling-specific spend limits disclosed.
Is there a self-exclusion function?
Not documented.
Can access to gambling sites be restricted?
Not documented as a feature.
Is gambling expense control supported?
General spend controls apply but no gambling-specific tools apparent.
Are there notifications about limit exceedance?
Spend alerts can be setup based on budgets.
Can operations with casinos be blocked?
Transactions can be blocked based on rules but no casino-specific blocker detailed.
Is a "cooling-off period" supported?
Not documented.
Can help be obtained for gambling addiction?
No specific service.
Is there partnership with player assistance organizations?
No public information.
How to set up gambling expense notifications?
Not available.
Which online casinos accept this payment method?
No official list exists.
Are there exclusive partnerships with specific casinos?
None known.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
No known bonuses.
Can the method be used for both deposits and withdrawals in casinos?
Not publicly supported.
Are there geographic restrictions for casino usage?
Geographic restrictions depend on regulation.
How do casino operators typically process transactions from this method?
Not publicly detailed.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
No information.
Are there any known compatibility issues with major casino platforms?
None documented.