Where can I find the customer support contacts?
Customer support contacts are available on the bank’s official website 'Kontakt oss' page.
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What is the hotline phone number?
The main customer service phone number is +47 64 84 52 50.
Is there a toll-free support number?
There is no publicly listed toll-free number; customers use the regular local phone number for support.
What is the email address for technical support?
The general contact email provided is [email protected]; no separate technical support email is specifically listed.
Are there separate emails for different types of inquiries?
There are specialized emails for various departments such as insurance, customer advisors, and IT security, but no publicly detailed full list is available.
Where can I find the online chat support?
No specific online chat support service is mentioned on the official website.
Does the chat support work 24/7?
Chat support availability cannot be confirmed due to lack of information.
Is there support through messengers (Telegram, WhatsApp)?
No information indicating support through Telegram or WhatsApp is publicly available.
What are the support working hours?
Phone support is available Monday to Friday 07:00–21:00, Saturday and Sunday 09:00–21:00; physical office hours are weekdays 09:00–15:30 (shorter summer hours).
Does support work on weekends and holidays?
Phone support works on weekends 09:00–21:00; offices are closed weekends and holidays.
Are there regional offices for in-person visits?
Yes, there is a physical office in Strømmen for in-person visits.
Where are the physical offices located?
The main office is at Støperiveien 40, 2010 Strømmen, Norway.
Can I schedule a personal meeting?
Personal meetings can be arranged by contacting the bank directly via phone or form on the website.
Are there representatives in different countries?
No information on international representative offices is available.
In which languages is support available?
Primarily Norwegian language support; other language support is not specified.
How quickly does support respond to requests?
Typical response times are not publicly documented.
Is there a priority system for VIP clients?
No information on VIP priority support is published.
Can I request a callback?
Callback request options are not explicitly mentioned.
When was the payment service founded?
Strømmen Sparebank was founded in 1914 as a traditional Norwegian savings bank.
Who is the founder and owner of the service?
The bank was founded locally in Strømmen; it operates as an independent savings bank owned by local stakeholders.
In which country is the company registered?
Norway.
What is the development history of the payment service?
Strømmen Sparebank has evolved since 1914, adapting digital banking and payment solutions for retail and business clients in Norway.
Have there been major updates or rebranding?
No major recent rebranding publicly noted.
Who sits on the company's board of directors?
Specific board members are not publicly listed on the website; typical for smaller Norwegian savings banks to have a local board.
Are there investors or partners in the service?
The bank cooperates with SpareBank 1 alliance for services and technology partnerships.
Does the company participate in stock trading?
No, Strømmen Sparebank is not publicly traded; it is a mutual savings bank.
What is the company's market capitalization?
Not applicable as the bank is privately held.
Are there subsidiary companies or branches?
No major subsidiaries are reported; only the main branch in Strømmen.
What licenses does the payment service have?
It operates under Norwegian financial regulation for savings banks, authorized by the Financial Supervisory Authority of Norway.
In which jurisdictions does the service operate officially?
Officially operates within Norway.
Are there licenses for cryptocurrency operations?
No publicly available information on cryptocurrency operation licenses.
Does the service comply with AML/KYC requirements?
Complies with Norwegian AML and KYC regulations for banking and payment services.
Are there security certificates (PCI DSS, etc.)?
The bank complies with standard banking security practices, but specific PCI DSS certification details are not publicly disclosed.
Has the service undergone security audits?
Regular security audits are standard in Norwegian banking, though specific audit reports are not publicly available.
Is there insurance for client funds?
Deposits are protected under the Norwegian Banks’ Guarantee Fund, securing client funds.
Which international standards does it comply with?
Complies with EU/EEA and Norwegian banking standards, including PSD2 and GDPR.
Have there been any regulatory fines or violations?
No public record of fines or regulatory violations found.
Where can I find real reviews about the service?
User feedback can be found on local review platforms like Yelp Norway and some banking forums.
What are the main user complaints?
General banking complaints often include customer service responsiveness and digital banking usability, typical for regional banks.
What do users most often praise the service for?
Local personalized service and community-oriented approach are commonly praised by clients.
Are there issues with fund withdrawals?
No significant reported systemic withdrawal issues.
Is the interface convenient according to users?
Some user feedback suggests digital banking interfaces could be improved, while others find it adequate.
Are clients satisfied with transaction speed?
Transaction speeds meet standard banking expectations for Norway.
Do users recommend this service?
Local customers recommend the bank mainly for regional service and reliability.
How do experts assess the service's reliability?
Experts consider savings banks like Strømmen Sparebank as reliable but less innovative fintech compared to larger banks.
Are there industry awards and recognitions?
No specific awards publicly reported.
Does the service participate in payment system rankings?
No participation in international payment system rankings noted.
Are there recommendations from financial regulators?
The bank operates compliant with all Norwegian regulatory mandates.
What reputation does the service have among partners?
Partners regard it as a stable local bank with good cooperation via SpareBank 1 alliance.
How do they evaluate solution innovation?
Innovation is more incremental; it focuses on secure and compliant banking rather than disruptive fintech.
Are there quality service certificates?
Specific quality certifications are not publicly stated.
Does the company participate in industry conferences?
No public information on conference participation.
How does the service position itself in the market?
Positioned as a local community-oriented savings bank with digital service offerings for retail and business clients.
Which fiat currencies does the service support?
Primarily Norwegian Krone (NOK).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency support for payments or custody reported.
Is there a proprietary cryptocurrency or token?
No proprietary token exists.
Can currencies be converted within the service?
Currency conversion service is limited; mainly supports NOK and standard foreign exchange via standard banking channels.
What exchange rates are used for conversion?
Uses market-based exchange rates typical of Norwegian banks.
How often are exchange rates updated?
Rates are updated daily according to market fluctuations.
Are stablecoins supported?
Not supported.
Can exotic currencies be handled?
Exotic currency handling is limited; primarily supports major currencies available to Norwegian banks.
Are there currency restrictions in different countries?
Subject to Norwegian and international financial regulations restricting certain currency transactions.
What types of transfers does the service support?
Supports local and international transfers including SWIFT, SEPA, and domestic payments.
Can transfers be made between service users?
Internal transfers between customers are supported via online and mobile banking.
Are transfers to bank cards supported?
Transfers directly to bank cards are not typical; transfers to bank accounts are standard.
Can money be transferred to bank accounts?
Yes, supports transfers to local and international bank accounts.
Is bill payment available?
Yes, supports electronic bill payment services via online banking.
Are recurring payments supported?
Supports setting up recurring payments and standing orders.
Can automatic transfers be set up?
Yes, automatic transfers and payments can be configured by users.
Is payment scheduling available?
Payment scheduling for future dates is available.
Are group payments supported?
Group payment or bill-splitting features are not specifically indicated.
Can payment links be created?
No available information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum limits follow Norwegian banking regulations, often as low as one Norwegian krone (NOK 1).
What are the maximum amounts that can be transferred?
Transfer limits depend on user verification level and account type, typically set by bank policies.
Are there daily limits on operations?
Daily transaction limits apply based on customer verification and banking products.
What monthly and annual limits are in effect?
Monthly and annual limits are imposed per customer profile and regulatory requirements.
Can limits be increased? How?
Limits may be increased upon request and verification, compliant with KYC and risk assessments.
Do limits differ for verified users?
Verified users receive higher transaction limits compared to unverified or basic-tier account holders.
Are there restrictions for new accounts?
New accounts face stricter limits initially as part of fraud prevention and compliance.
Do special limits apply in different countries?
Limits may vary based on international regulations and local laws for cross-border payments.
Can operations be temporarily blocked?
Accounts or operations can be temporarily blocked for security reasons or suspicious activity.
Are there limits on the number of daily operations?
Number of daily operations is limited according to bank policy to prevent misuse.
What are the minimum amounts for account funding?
Minimum funding amounts depend on deposit method; typically NOK 1 for digital transfers.
What methods of funding are supported?
Funding via bank transfer, deposits, and integration with other banks are supported.
Are there fees for funding?
Funding fees depend on the method; local transfers are usually free, international may incur fees.
What are the minimum funding amounts?
Typically low minimums such as NOK 1 but may vary by deposit type.
How quickly are funds credited when funding?
Domestic bank transfers are generally credited within the same or next business day.
How can money be withdrawn from the system?
Withdrawals can be made via ATM, bank transfer, or branch cash withdrawal.
Are there fees for fund withdrawal?
Withdrawal fees vary by withdrawal type; ATM withdrawals may have associated fees.
How long does withdrawal take?
Withdrawals to bank accounts often process within 1-2 business days; ATM withdrawals are immediate.
What withdrawal limits are set?
Withdrawal limits are set by account type and customer verification.
How quickly are funds credited when funding with a card?
Card funding is less common; bank transfers preferred; processing times vary.
How long does a bank transfer take?
Domestic bank transfers usually take one business day.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal transfers usually occur instantly or within minutes.
Are there delays when funding on weekends?
Banking transactions may be delayed over weekends.
Do holidays affect funding speed?
Yes, bank holidays can delay processing times.
Can crediting be accelerated for a fee?
Express payments may be possible with extra charges through certain bank services.
What determines the speed of funding processing?
Factors include payment method, bank processing times, and recipient banking system.
Are there notifications about funding status?
Customers receive email or app notifications on funding status.
What to do if funding takes too long?
Contact customer support to inquire and resolve funding delays.
How quickly are withdrawal requests processed?
Typically processed within one business day.
How long does card withdrawal take?
Card withdrawal times depend on ATM or POS terminal processing.
How quickly do bank transfers arrive?
Usually within one business day domestically.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends are processed next business day.
Do holidays affect withdrawal speed?
Holidays delay processing as banks are closed.
Can withdrawal be accelerated for an additional fee?
Some express withdrawal options exist for an extra fee.
What determines withdrawal processing time?
Bank policies, method chosen, and security checks influence processing.
Are there notifications about withdrawal status?
Notification services for withdrawal progress are often provided.
Can a withdrawal request be canceled?
Cancellation may be possible before processing completion; contact support immediately.
How to register with the payment service?
Registration occurs via online application or bank branch with required identification.
What data is needed to create an account?
Personal identification, address, phone, and proof of identity documents.
Can registration be done without email?
Email is typically required for registration and communication.
Is phone confirmation required during registration?
Phone verification is standard to confirm identity and secure account.
Are there age restrictions for registration?
Minimum age is usually 18 years to open an account.
Can a corporate account be created?
Yes, corporate accounts are available with additional documentation.
Is it required to provide real data?
Real and verifiable data is mandatory to comply with legal regulations.
Are there country restrictions for registration?
Registration is limited to residents or persons with addresses in Norway.
How long does account activation take?
Activation typically takes a few business days pending verification.
What verification levels exist?
Basic and enhanced verification levels follow AML/KYC standards.
What documents are required for basic verification?
Valid government-issued ID and proof of address.
Are documents needed for full verification?
Additional documents may be required for enhanced services, like tax documents or business registration.
Are digital copies of documents accepted?
Digital document submissions are accepted through secure online channels.
How long does the verification procedure take?
Verification usually completes within 1 to 5 business days.
Can the service be used without verification?
Limited use is possible; restrictions apply on transaction limits.
What restrictions apply to unverified users?
Unverified users face lower limits and restricted transaction capabilities.
Is address confirmation required?
Proof of address is required for full activation.
Is a selfie with documents required?
Some services require photo or video verification for identity confirmation.
How often do documents need to be updated?
Documents need updating typically every few years or if information changes.
What encryption technologies does the service use?
Uses industry standard encryption such as TLS/SSL for data in transit.
Is two-factor authentication supported?
2FA is supported for securing account access.
Are there SMS confirmations for operations?
SMS confirmations are used for transaction verification.
Is biometric authentication supported?
Biometric authentication may be available in mobile apps.
Is blockchain technology used?
No public indication of blockchain use in payment processing.
Is there a multi-level security system?
Yes, security involves multiple layers including 2FA and fraud detection.
How is user personal data protected?
Personal data is secured per GDPR and Norwegian privacy laws.
Is cold storage used for cryptocurrencies?
Not applicable as cryptocurrencies are not supported.
Is there DDoS attack protection?
The bank employs protection mechanisms against DDoS attacks.
Are regular security audits conducted?
Yes, regular mandatory security audits are conducted.
What anti-phishing protection measures are provided?
Anti-phishing advice, filters, and secure communication channels are used.
Is there a suspicious activity detection system?
Yes, the bank monitors for suspicious transactions and accounts.
How does the service combat money laundering?
The bank has robust AML policies, automated systems, and manual checks.
Is there blocking of suspicious accounts?
Suspicious accounts are blocked pending investigation.
What to do when fraud is detected?
Report immediately to the bank’s fraud department for resolution.
How to report suspicious activity?
Reports can be made via phone, email, or in branch.
Is there compensation for damage from fraudsters?
Compensation depends on severity and compliance with customer security obligations.
What user rights exist for disputed transactions?
Users have rights to dispute and escalate transaction issues per Norwegian law.
How to dispute account blocking?
Contact the bank’s support with proof to resolve account issues.
Is there insurance against cyber attacks?
The bank maintains insurance policies to cover cyber risks.
What fees does the service charge for transfers?
Transfer fees vary by type, destination, and amount; some domestic transfers may be free.
Are there fees for account funding?
Usually, local funding is free; international or card-based funding may incur fees.
Are fees charged for fund withdrawal?
Withdrawal fees apply mainly to card and international withdrawals.
Are there fees for currency conversion?
Standard currency conversion fees apply.
Are there fees for account inactivity?
Account inactivity fees are not common but may apply.
Are there account maintenance fees?
Some accounts may have monthly maintenance fees depending on the product.
Are fees charged for operation cancellation?
Generally, no fees for canceling pending operations.
Are there fees for expedited operations?
Express payment or withdrawal services may have additional fees.
Are there hidden fees?
The bank is transparent about fees in line with regulation.
How are fees calculated for large amounts?
Fees for large transactions may be tiered or negotiated.
Are there different tariff plans in the service?
Different accounts and pricing tiers exist for retail, business, and premium clients.
What advantages does VIP status provide?
VIP clients often receive personalized service and fee discounts.
How to get preferential conditions?
Through account upgrades or volume-based negotiations.
Are there free operations per month?
Some free transactions per month included depending on account type.
Are there discounts for active users?
Volume discounts may be offered to active clients.
Are there corporate tariffs?
Corporate banking tariffs apply for business accounts.
Can individual conditions be obtained?
Custom terms are sometimes offered on request.
Do promotional codes work for fee reduction?
Promotional code usage is not typical for banking services.
Are there cashback programs?
Cashback is not a standard banking feature here.
Are there discounts for transaction volumes?
Volume-based discounts may be available for business clients.
Is there an official mobile application?
Yes, the bank is served by the SpareBank 1/Eika mobile banking app.
On which platforms is the application available?
The app is available for iOS and Android devices.
What functions are available in the mobile application?
Account overview, transfers, payments, card management, notifications.
Does functionality differ from the web version?
Mobile app typically has streamlined features compared to full web platform.
Is Touch ID/Face ID supported?
Biometric login (Touch ID/Face ID) is supported in the mobile app.
Can the application work offline?
Offline usage is limited to viewing cached data; transactions require connection.
Are there push notifications about operations?
Push notifications are supported for account activity.
Is dark theme supported?
Dark mode is available depending on device and app settings.
How often is the mobile application updated?
The app is updated regularly with incremental improvements.
Are there beta versions of the application?
No public beta testing program is indicated.
Is the web interface of the service convenient?
The web interface provides standard usability but user feedback suggests room for improvement.
Is responsive design supported?
Yes, the site supports responsive design.
In which languages is the interface available?
Primarily Norwegian; other language options are limited.
Is there a night mode for the website?
Night mode (dark theme) for the website is not officially mentioned.
Are hotkeys supported?
Keyboard shortcuts support is not documented.
Can data be exported?
Exporting transaction data in common formats (PDF, CSV) is supported.
Is there an API for developers?
No public API is offered for external developers.
Is integration with other services supported?
Integrations typically happen via the SpareBank 1 alliance.
How often is the web interface updated?
Updates occur regularly as part of maintenance.
Are there virtual cards in the service?
No clear indication of virtual card issuance.
Can disposable cards be created?
Disposable card features are not available.
Is multi-currency account functionality supported?
Multi-currency accounts are generally not offered.
Are there investment products?
Investment services are offered under the SpareBank 1 group.
Can interest be earned on balance?
Interest is earned on certain savings products.
Are there credit products?
Credit and loan products are available.
Is P2P trading supported?
Peer-to-peer trading is not offered.
Can cryptocurrencies be bought/sold?
Cryptocurrency buying/selling is not supported.
Is there acquiring for business?
Payment acquiring services are available through business banking solutions.
Are mass payouts supported?
Mass payment options exist for business customers.
Is there a loyalty program in the service?
No specific loyalty program is publicly noted.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Cashback is not a feature.
Are there referral programs?
No referral programs are documented.
What privileges do VIP clients have?
VIP privileges mainly relate to personalized service and potential fee benefits.
Are there seasonal promotions and offers?
Banking promotions may occur occasionally.
Can premium status be obtained?
Premium or priority banking is available by customer status.
Are there partner discounts?
Partner discounts are not broadly publicized.
Are there corporate loyalty programs?
No distinct corporate loyalty programs are detailed.
Does the service allow operations with online casinos?
No explicit support or prohibition publicly stated.
Are there restrictions on gambling transactions?
Norwegian banking regulations restrict certain gambling transactions.
Can accounts be blocked for casino play?
Accounts may be blocked if related to suspicious gambling activity.
How does the service view gambling?
The bank likely follows Norwegian regulations restricting high-risk gambling transactions.
Are there special conditions for gambling?
No special gambling transaction terms publicly available.
Are casino transactions tracked?
Bank monitors all transactions for regulatory compliance including gambling.
Can operations with gambling sites be hidden?
Transaction privacy follows legal reporting obligations.
Are there notifications about gambling expenses?
No specific gambling expense tracking features.
Are there special fees for gambling operations?
No explicit gambling transaction fees listed.
Can limits be set on gambling?
No special gambling limit settings publicly documented.
Is there a self-exclusion function?
Norwegian national self-exclusion programs exist separately from banking services.
Can access to gambling sites be restricted?
Banks may block transactions to gambling sites based on regulation.
Is gambling expense control supported?
No direct gambling expense control features.
Are there notifications about limit exceedance?
No specific limit alert systems for gambling transactions.
Can operations with casinos be blocked?
Yes, if transactions are suspicious or violate policies.
Is a "cooling-off period" supported?
No distinct cooling-off period feature.
Can help be obtained for gambling addiction?
The bank likely supports referrals to national addiction resources.
Is there partnership with player assistance organizations?
No direct partnerships publicly indicated.
How to set up gambling expense notifications?
Not applicable within the bank’s service.
Which online casinos accept this payment method?
Not publicly listed.
Are there exclusive partnerships with specific casinos?
No exclusive partnerships.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not applicable.
Are there geographic restrictions for casino usage?
Norwegian law restricts gambling payments.
How do casino operators typically process transactions from this method?
Not applicable.
Are there typical processing times when used with casinos?
Not applicable.
Do casinos usually charge additional fees for this method?
Not applicable.
Are there any known compatibility issues with major casino platforms?
Not applicable.