What is the official website of the payment service?
https://www.sunndal-sparebank.no
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Where can I find the customer support contacts?
Customer support contacts are on the "Kontakt oss" page on the official website at https://www.sunndal-sparebank.no/Kontakt-oss and listed in the footer.
What is the hotline phone number?
The main customer service phone number is +47 71 68 91 00.
Is there a toll-free support number?
There is no public information available about a toll-free support number; standard rates likely apply.
What is the email address for technical support?
The general contact email is [email protected]; no specific technical support email is publicly listed.
Are there separate emails for different types of inquiries?
No publicly verified information on separate specialized emails for inquiries is available.
Where can I find the online chat support?
There is no verified information about online chat support on the official website or other sources.
Does the chat support work 24/7?
No information on 24/7 chat support availability is found; traditional phone support seems to cover extended hours.
Is there support through messengers (Telegram, WhatsApp)?
No verified messenger (Telegram, WhatsApp) support is publicly available for Sunndal Sparebank.
What are the support working hours?
Customer support phone hours are Monday to Friday from 07:00 to 21:00 and Saturday to Sunday from 09:00 to 21:00.
Does support work on weekends and holidays?
Yes, phone support operates on weekends from 09:00 to 21:00; holiday support details are not specified.
Are there regional offices for in-person visits?
Yes, physical branch offices are available for in-person visits.
Where are the physical offices located?
Main office is at Sunndalsvegen 15, 6600 Sunndalsøra, Norway.
Can I schedule a personal meeting?
Yes, personal meetings can be scheduled by contacting the bank directly, for example, by phone.
Are there representatives in different countries?
No verified information suggests international representative offices; operations are local to Norway.
In which languages is support available?
Primarily Norwegian; English support availability is not explicitly stated but may be offered.
How quickly does support respond to requests?
Response times vary by method; phone calls receive immediate attention during working hours; email response times are typically within one business day.
Is there a priority system for VIP clients?
No specific information about VIP priority support is publicly available.
Can I request a callback?
No explicit information about callback services is found.
When was the payment service founded?
Sunndal Sparebank was founded in 1892.
Who is the founder and owner of the service?
Specific founder details are not publicly available; the bank is a savings bank owned by its equity certificate holders.
In which country is the company registered?
Norway.
What is the development history of the payment service?
Founded in 1892, the bank has grown as a regional savings bank offering retail banking, loan products, payment terminals, invoicing, and foreign payment services.
Have there been major updates or rebranding?
No major recent rebranding or update events are publicly noted.
Who sits on the company's board of directors?
No detailed current board member information is publicly available.
Are there investors or partners in the service?
As a savings bank, ownership is distributed among local shareholders; partnerships likely exist with Norwegian financial network alliances.
Does the company participate in stock trading?
Yes, Sunndal Sparebank's equity certificates are publicly traded on the Oslo Børs (ticker SUNSB).
What is the company's market capitalization?
Approximately NOK 342 million as of recent data.
Are there subsidiary companies or branches?
The bank operates local branches; no information on subsidiaries.
What licenses does the payment service have?
Licensed as a Norwegian banking institution compliant with local financial regulations.
In which jurisdictions does the service operate officially?
Officially operates within Norway.
Are there licenses for cryptocurrency operations?
No information found regarding cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, complies with anti-money laundering and know-your-customer regulations as standard for Norwegian banks.
Are there security certificates (PCI DSS, etc.)?
Specific certifications such as PCI DSS are not publicly detailed, but banking compliance to security standards is expected.
Has the service undergone security audits?
Regular security audits are standard practice; no public details found.
Is there insurance for client funds?
Client funds enjoy protection under Norwegian deposit guarantee schemes.
Which international standards does it comply with?
Complies with Norwegian and EU financial regulatory standards.
Have there been any regulatory fines or violations?
No public records of fines or violations found.
Where can I find real reviews about the service?
User feedback may be found on Norwegian banking forums and review platforms related to local banks.
What are the main user complaints?
No verified data specific to Sunndal Sparebank payment complaints are available.
What do users most often praise the service for?
The bank is appreciated for local service and customer friendliness.
Are there issues with fund withdrawals?
No public reports of withdrawal issues.
Is the interface convenient according to users?
No user interface ratings located.
Are clients satisfied with transaction speed?
No verified feedback on transaction speed publicly available.
Do users recommend this service?
Local customers generally recommend due to community focus.
How do experts assess the service's reliability?
Viewed as a stable, reliable regional bank within Norway.
Are there industry awards and recognitions?
No public award information found.
Does the service participate in payment system rankings?
No participation in global payment system rankings noted.
Are there recommendations from financial regulators?
Complies with regulations; no special endorsements noted.
What reputation does the service have among partners?
Known as a trusted partner in Norwegian regional banking networks.
How do they evaluate solution innovation?
Innovation appears conservative, focused on reliable banking products.
Are there quality service certificates?
Standard banking certifications implicit; no special quality certificates listed.
Does the company participate in industry conferences?
No public data on conference participation.
How does the service position itself in the market?
Positioned as a customer-friendly regional savings bank focused on community banking.
Which fiat currencies does the service support?
Primarily Norwegian Krone (NOK).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency services offered.
Can currencies be converted within the service?
Currency conversion available for international payments.
What exchange rates are used for conversion?
Exchange rates set according to market and bank rates; specifics not detailed.
How often are exchange rates updated?
Typically updated daily or per transaction.
Can exotic currencies be handled?
Limited to standard major currencies used in international payments.
Are there currency restrictions in different countries?
Compliance with international sanctions and currency regulations applies.
What types of transfers does the service support?
Supports domestic bank transfers, international SWIFT payments, card payments, and invoicing.
Can transfers be made between service users?
Yes, internal transfers between accounts are supported.
Are transfers to bank cards supported?
Transfers to bank cards supported in alignment with card services.
Can money be transferred to bank accounts?
Yes, money can be transferred to bank accounts domestically and internationally.
Is bill payment available?
Yes, bill payment services are supported.
Are recurring payments supported?
Recurring payments can be set up through online banking.
Can automatic transfers be set up?
Automatic transfer scheduling is typically supported.
Is payment scheduling available?
Payment scheduling features exist in online banking platforms.
Are group payments supported?
No specific information on group payments.
Can payment links be created?
No available information on payment link generation.
What are the minimum transaction amounts in the service?
Minimum amounts vary by transaction type; no detailed publicly available data.
What are the maximum amounts that can be transferred?
Maximum limits depend on account type and regulatory limits.
Are there daily limits on operations?
Daily transaction limits apply per regulatory standards.
What monthly and annual limits are in effect?
Limits vary by customer verification and account type.
Can limits be increased? How?
Customers can apply for limits increase subject to verification and bank approval.
Do limits differ for verified users?
Yes, higher limits are generally granted to verified customers.
Are there restrictions for new accounts?
New accounts often have lower limits initially.
Do special limits apply in different countries?
Limits apply per Norwegian and international regulations.
Can operations be temporarily blocked?
Yes, accounts or operations can be temporarily suspended for security or compliance reasons.
Are there limits on the number of daily operations?
Limits on transaction count may exist to prevent fraud.
What are the minimum amounts for account funding?
Minimum deposit amounts depend on account terms.
What methods of funding are supported?
Funding by bank transfer, card payments, and direct deposits.
Are there fees for funding?
Funding fees are typically not charged for standard bank transfers.
What are the minimum funding amounts?
Varies with payment method; no fixed public data.
How quickly are funds credited when funding?
Domestic transfers usually credited same day or next business day.
How can money be withdrawn from the system?
Withdrawals via ATM, bank transfer, card transactions, or branch cash withdrawals.
Are there fees for fund withdrawal?
Withdrawal fees may apply based on method; specifics not listed.
How long does withdrawal take?
Withdrawals typically process within 1-3 business days.
What withdrawal limits are set?
Limits depend on account type and verification level.
How quickly are funds credited when funding with a card?
Card funding is usually instant or within minutes.
How long does a bank transfer take?
Domestic bank transfers generally take 1 business day; international transfers longer.
How quickly do cryptocurrency transfers arrive?
Cryptocurrency transfers are not supported.
Are transfers between users instant?
Internal bank transfers are usually instant or near-instant.
Are there delays when funding on weekends?
Weekend processing delays commonly apply to bank transfers.
Do holidays affect funding speed?
Yes, bank holidays can delay processing times.
Can crediting be accelerated for a fee?
No specific express funding service publicly described.
What determines the speed of funding processing?
Timing of payment cutoffs, network used, and intermediary banks affect speed.
Are there notifications about funding status?
Customers typically receive notifications via online banking or SMS.
What to do if funding takes too long?
Contact customer support to investigate delayed payments.
How quickly are withdrawal requests processed?
Withdrawal processing usually begins within 1 business day.
How long does card withdrawal take?
Card withdrawals are generally immediate at ATMs.
How quickly do bank transfers arrive?
Domestic transfers arrive within 1 business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Weekend withdrawals usually process the next business day.
Do holidays affect withdrawal speed?
Yes, bank holidays may delay withdrawals.
Can withdrawal be accelerated for an additional fee?
No public information on express withdrawal options.
What determines withdrawal processing time?
Bank policies, compliance checks, and entity involved.
Are there notifications about withdrawal status?
Notifications are generally provided by SMS or online banking.
Can a withdrawal request be canceled?
Cancellation possible if processed before completion; contact support immediately.
How to register with the payment service?
Registration can be done online or in branch, requiring identification documents.
What data is needed to create an account?
Personal identification, address, and proof of identity documents.
Can registration be done without email?
Email is commonly required, alternatives not publicly noted.
Is phone confirmation required during registration?
Phone verification is likely part of the process.
Are there age restrictions for registration?
Minimum age is typically 18 years.
Can a corporate account be created?
Yes, business accounts can be opened with appropriate documentation.
Is it required to provide real data?
Yes, real and verifiable data is required for compliance.
Are there country restrictions for registration?
Only residents or individuals legally allowed in Norway can register.
How long does account activation take?
Typically within a few days post document verification.
What verification levels exist?
Basic and enhanced verification per KYC standards.
What documents are required for basic verification?
Valid passport or national ID and proof of address.
Are documents needed for full verification?
Additional documents may be required such as income proof.
Are digital copies of documents accepted?
Yes, digital submission is generally accepted.
How long does the verification procedure take?
Verification usually completes within a few business days.
Can the service be used without verification?
Limited functionality without verification; most features require full verification.
What restrictions apply to unverified users?
Limits on transaction amounts and access to services.
Is address confirmation required?
Yes, address proof is mandatory.
Is a selfie with documents required?
Possibly required for enhanced verification.
How often do documents need to be updated?
Documents are updated upon request or every few years.
What encryption technologies does the service use?
Uses industry-standard encryption such as TLS/SSL for data protection.
Is two-factor authentication supported?
Yes, 2FA is supported for account security.
Are there SMS confirmations for operations?
SMS verification may be used for transaction confirmation.
Is biometric authentication supported?
Possibly supported via mobile banking apps.
Is blockchain technology used?
No public information indicates blockchain use.
Is there a multi-level security system?
Yes, layered security architecture is standard for banking.
How is user personal data protected?
Complies with GDPR and Norwegian data protection laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Banks implement robust DDoS mitigation measures though specifics are not public.
Are regular security audits conducted?
Yes, internal and external audits are standard.
What anti-phishing protection measures are provided?
Alerts and education on phishing are commonly provided.
Is there a suspicious activity detection system?
Yes, fraud detection systems are in place.
How does the service combat money laundering?
Through strict AML policies, transaction monitoring, and reporting.
Is there blocking of suspicious accounts?
Yes, suspicious accounts can be blocked.
What to do when fraud is detected?
Report immediately to bank support for investigation.
How to report suspicious activity?
Contact customer service or compliance department directly.
Is there compensation for damage from fraudsters?
Depositor protection schemes may cover some losses.
What user rights exist for disputed transactions?
Users can dispute transactions under payment services regulations.
How to dispute account blocking?
Contact bank support and provide evidence to challenge blocking.
Is there insurance against cyber attacks?
Cybersecurity insurance is often maintained but no public details specific to Sunndal Sparebank.
What fees does the service charge for transfers?
Transfer fees vary by type; international transfers incur fees.
Are there fees for account funding?
Usually no fees on standard deposits.
Are fees charged for fund withdrawal?
Withdrawal fees may apply depending on method.
Are there fees for currency conversion?
Currency conversion fees apply on foreign currency transactions.
Are there fees for account inactivity?
No public information on inactivity fees.
Are there account maintenance fees?
Maintenance fees may be charged based on account type.
Are fees charged for operation cancellation?
No standard fees for cancellations documented.
Are there fees for expedited operations?
No specific express service fees publicly noted.
Are there hidden fees?
Bank fees are disclosed as per Norwegian law; no hidden fees expected.
How are fees calculated for large amounts?
Fees for large transactions may be tiered or negotiated.
Are there different tariff plans in the service?
Different pricing tiers likely for personal and business accounts.
What advantages does VIP status provide?
No explicit VIP status program publicly detailed.
How to get preferential conditions?
Preferential conditions may be granted through negotiation or account type.
Are there free operations per month?
Free transactions are generally included depending on account terms.
Are there discounts for active users?
No specific discount schemes publicly available.
Are there corporate tariffs?
Corporate accounts have specific tariff plans.
Can individual conditions be obtained?
Custom agreements possible for large or business clients.
Do promotional codes work for fee reduction?
No information on promotional codes.
Are there cashback programs?
No publicly available cashback programs.
Are there discounts for transaction volumes?
Volume-based discounts may be available for business clients.
Is there an official mobile application?
Yes, Sunndal Sparebank offers official mobile banking apps.
On which platforms is the application available?
Available on iOS (App Store) and Android (Google Play).
What functions are available in the mobile application?
Account management, payments, transfers, card management, and notifications.
Does functionality differ from the web version?
Mobile app may have streamlined interface; full web functionality usually broader.
Is Touch ID/Face ID supported?
Biometric authentication is commonly supported in mobile apps.
Can the application work offline?
Limited offline functionality; internet required for transactions.
Are there push notifications about operations?
Push notifications for transactions and alerts are supported.
Is dark theme supported?
Specific dark mode support is not publicly detailed.
How often is the mobile application updated?
Updated regularly to comply with security and feature enhancements.
Are there beta versions of the application?
No information on public beta testing.
Is the web interface of the service convenient?
The web platform is user-friendly and designed for easy navigation.
Is responsive design supported?
The website supports responsive design for mobile use.
In which languages is the interface available?
Norwegian is primary; English availability uncertain.
Is there a night mode for the website?
No confirmed night mode on the website.
Are hotkeys supported?
Hotkeys are generally not a feature in banking web platforms.
Can data be exported?
Transaction history and statements can be exported in common formats.
Is there an API for developers?
No public API access for external developers is noted.
Is integration with other services supported?
Integration mainly with Norwegian financial networks; third-party integration limited.
How often is the web interface updated?
Updates are made regularly for security and compliance.
Are there virtual cards in the service?
No public information on virtual card issuance.
Can disposable cards be created?
Not publicly offered.
Is multi-currency account functionality supported?
Multi-currency accounts are not highlighted as a feature.
Are there investment products?
Investment and savings products are offered.
Can interest be earned on balance?
Yes, interest on deposit accounts is offered.
Are there credit products?
Credit products including loans and mortgages are available.
Is P2P trading supported?
No peer-to-peer trading services.
Can cryptocurrencies be bought/sold?
Cryptocurrency trading is not supported.
Is there acquiring for business?
Merchant payment terminals and acquiring services are offered.
Are mass payouts supported?
No specific information on bulk payment support.
Is there a loyalty program in the service?
No public loyalty program details.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Not publicly offered.
Are there referral programs?
No referral program information found.
What privileges do VIP clients have?
No documented VIP client privileges.
Are there seasonal promotions and offers?
No public promotions related to payment services.
Can premium status be obtained?
No premium status program publicly mentioned.
Are there partner discounts?
No specific partner discounts noted.
Are there corporate loyalty programs?
No corporate loyalty programs detailed.
Does the service allow operations with online casinos?
No specific online casino transaction policies found.
Are there restrictions on gambling transactions?
Generally, banks comply with Norwegian gambling restrictions.
Can accounts be blocked for casino play?
Accounts may be blocked under suspicious transaction rules.
How does the service view gambling?
No publicly stated official stance on gambling.
Are there special conditions for gambling?
No special gambling payment terms detailed.
Are casino transactions tracked?
Banks monitor transactions for compliance with laws.
Can operations with gambling sites be hidden?
Transaction privacy complies with legal standards; no hidden transactions.
Are there notifications about gambling expenses?
No specialized gambling expense alerts.
Are there special fees for gambling operations?
No specific fees for gambling transactions noted.
Can limits be set on gambling?
Limit-setting features on gambling are generally user-managed outside bank services.
Is there a self-exclusion function?
Self-exclusion applies at gambling operators; no bank-specific solution known.
Can access to gambling sites be restricted?
Banks typically do not block access to sites.
Is gambling expense control supported?
No direct expense control features for gambling in bank services.
Are there notifications about limit exceedance?
Not applicable.
Can operations with casinos be blocked?
Blocking may occur due to compliance rules.
Is a "cooling-off period" supported?
Not applicable.
Can help be obtained for gambling addiction?
Banks refer clients to external assistance organizations.
Is there partnership with player assistance organizations?
No known partnerships.
How to set up gambling expense notifications?
Not supported by bank services.
Which online casinos accept this payment method?
No information found.
Are there exclusive partnerships with specific casinos?
No known exclusive partnerships.
Do conditions differ when used in different casinos?
Not applicable.
Are there special bonuses for using this method in casinos?
No special bonuses.
Can the method be used for both deposits and withdrawals in casinos?
No verified casino deposit/withdrawal support.
Are there geographic restrictions for casino usage?
Banks comply with legal restrictions per jurisdiction.
How do casino operators typically process transactions from this method?
Standard card/bank payment processing where accepted.
Are there typical processing times when used with casinos?
Depends on casino and payment system, typically 1-3 business days.
Do casinos usually charge additional fees for this method?
Casinos may charge fees, but none are bank-specific.
Are there any known compatibility issues with major casino platforms?
No known issues reported.