What is the official website of the payment service?
https://www.tandem.co.uk
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Where can I find the customer support contacts?
Customer support contacts are available on Tandem Bank's official support page and in the Tandem app under the help and contact sections.
What is the hotline phone number?
The main customer service phone number is +44 203 370 0970.
Is there a toll-free support number?
There is no verified information that Tandem Bank offers a toll-free support number; typically, UK banks use standard rate numbers.
What is the email address for technical support?
The main contact email for customer support is [email protected].
Are there separate emails for different types of inquiries?
Yes, Tandem Bank provides specialized emails such as [email protected] for motor finance and other departmental contacts available upon inquiry.
Where can I find the online chat support?
Online chat support is available via the Tandem Bank mobile app.
Does the chat support work 24/7?
Chat support operates during business hours, typically Monday to Friday, 9 am to 5 pm; 24/7 chat support is not provided.
Is there support through messengers (Telegram, WhatsApp)?
There is no verified information indicating that Tandem Bank supports customer service via Telegram or WhatsApp.
What are the support working hours?
Customer support is available Monday to Friday, 9 am to 5 pm UK time.
Does support work on weekends and holidays?
Support is not available on weekends or bank holidays.
Are there regional offices for in-person visits?
Tandem Bank does not operate traditional banking branches for customer visits since it is a digital bank.
Where are the physical offices located?
Tandem Bank has offices in Blackpool, Cardiff, Durham, London, and Manchester for operational purposes, but no in-branch customer service.
Can I schedule a personal meeting?
Personal meetings are typically not offered to retail customers due to its digital bank model.
Are there representatives in different countries?
No verified presence of international representatives; Tandem operates primarily within the UK.
In which languages is support available?
Support is provided primarily in English.
How quickly does support respond to requests?
Average response times are up to 48 hours for email; phone wait times vary, with peak times causing longer waits.
Is there a priority system for VIP clients?
There is no verified information about a VIP priority system at Tandem Bank.
Can I request a callback?
There is no publicly confirmed callback service; contact is primarily through phone or app chat.
When was the payment service founded?
Tandem Bank Limited was established in 2014 as a digital challenger bank.
Who is the founder and owner of the service?
Founders include Matt Cooper, Ricky Knox, and Michael Kent; the bank is owned by Tandem Money Limited.
In which country is the company registered?
Tandem Bank is registered in the United Kingdom.
What is the development history of the payment service?
Tandem was created as a digital challenger bank, acquired Harrods Bank's license in 2017, merged with Oplo in 2022, and expanded its savings and lending products.
Have there been major updates or rebranding?
The significant update was the 2022 merger with Oplo; the brand focuses on digital savings and responsible lending without retail branches.
Who sits on the company's board of directors?
The Chair of the Board is Paul Pester, former advisor to HM Treasury; detailed board members are not publicly listed.
Are there investors or partners in the service?
Tandem has partnerships including with Capital Payments for card processing and Financial Cloud for CRM technology.
Does the company participate in stock trading?
Tandem Bank is privately held and does not participate in public stock trading.
What is the company's market capitalization?
As a private company, Tandem Bank’s market capitalization is not publicly disclosed.
Are there subsidiary companies or branches?
Tandem operates under Tandem Money Limited; no publicly known subsidiaries.
What licenses does the payment service have?
Tandem Bank Limited is authorized by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) in the UK.
In which jurisdictions does the service operate officially?
Tandem Bank operates officially within the United Kingdom.
Are there licenses for cryptocurrency operations?
There is no verified information that Tandem Bank holds cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
As a UK-regulated bank, Tandem complies with AML and KYC regulatory frameworks.
Are there security certificates (PCI DSS, etc.)?
Tandem Bank employs standard industry security certifications typical for UK banks but details are not publicly detailed; it uses secure open banking technology.
Has the service undergone security audits?
It is subject to regulatory security audits as part of FCA and PRA compliance, though no specific audit reports are publicly available.
Is there insurance for client funds?
Client funds are protected up to £85,000 by the UK Financial Services Compensation Scheme (FSCS).
Which international standards does it comply with?
Tandem complies with UK and EU financial regulations and data protection standards including GDPR.
Have there been any regulatory fines or violations?
There is no publicly known history of regulatory fines or violations for Tandem Bank.
Where can I find real reviews about the service?
Reviews are available on Trustpilot, MoneySavingExpert forums, and app stores like Google Play and Apple App Store.
What are the main user complaints?
Common complaints include occasional account locking, customer service delays, and difficulties with ID verification.
What do users most often praise the service for?
Users praise competitive savings rates, app ease of use, customer service friendliness, and green banking initiatives.
Are there issues with fund withdrawals?
Some users report occasional delays or difficulties with account access affecting withdrawals.
Is the interface convenient according to users?
The mobile app interface is generally rated as convenient and user-friendly.
Are clients satisfied with transaction speed?
Transaction speeds for savings account transfers via open banking are generally satisfactory.
Do users recommend this service?
A majority of users recommend Tandem Bank for digital savings products but caution about some service limitations.
How do experts assess the service's reliability?
Experts consider Tandem a legitimate and regulated digital bank with a focused savings and lending offering; reliability is moderate given it is app-based only.
Are there industry awards and recognitions?
There is no publicly listed industry award for Tandem Bank as of now.
Does the service participate in payment system rankings?
Tandem is generally recognized among UK challenger banks but does not prominently appear in payment system leaderboards.
Are there recommendations from financial regulators?
Tandem Bank is fully authorized and regulated by UK authorities, implicitly recommended by regulatory compliance.
What reputation does the service have among partners?
Tandem is regarded positively by partners, including financial software and payment partners for its digital-first model.
How do they evaluate solution innovation?
Tandem is viewed as innovative in its digital banking and green finance positioning.
Are there quality service certificates?
Tandem holds required regulatory certifications but no distinct quality service certificates are publicly mentioned.
Does the company participate in industry conferences?
There is no specific public information on Tandem Bank’s participation in industry conferences.
How does the service position itself in the market?
Tandem presents itself as a green, digital challenger bank focusing on competitive savings and responsible lending.
Which fiat currencies does the service support?
Tandem Bank supports GBP for its savings and lending products.
Are cryptocurrencies supported? Which ones specifically?
Tandem Bank does not support cryptocurrencies or crypto transactions.
Is there a proprietary cryptocurrency or token?
Tandem does not have a proprietary cryptocurrency or token.
Can currencies be converted within the service?
Currency conversion services are not supported as only GBP accounts are offered.
What exchange rates are used for conversion?
Not applicable as currency conversion is not supported.
How often are exchange rates updated?
Not applicable.
Are stablecoins supported?
Stablecoins are not supported.
Can exotic currencies be handled?
Exotic currencies are not supported.
Are there currency restrictions in different countries?
Tandem operates only in GBP within the UK, so no cross-currency restrictions apply.
What types of transfers does the service support?
Transfers include UK bank transfers via Open Banking and account transfers to and from verified UK current accounts.
Can transfers be made between service users?
Peer-to-peer transfers inside Tandem balances are not supported; transfers require external UK bank accounts.
Are transfers to bank cards supported?
No verified information supports direct transfers to bank cards.
Can money be transferred to bank accounts?
Yes, transfers to UK bank accounts are supported.
Is bill payment available?
Bill payment services are not standard; customers use external bank accounts for payments.
Are recurring payments supported?
You can set up regular transfers from external bank accounts to a Tandem savings account.
Can automatic transfers be set up?
Yes, regular automatic transfers can be scheduled using the app via Open Banking.
Is payment scheduling available?
Payment scheduling within accounts is limited; regular external transfers are managed.
Are group payments supported?
No information supports group payments or splitting features.
Can payment links be created?
No payment link creation feature is available.
What are the minimum transaction amounts in the service?
No specific minimum deposit for savings account opening; small deposits accepted.
What are the maximum amounts that can be transferred?
Maximum holding on Instant Access Saver is £250,000.
Are there daily limits on operations?
No public detail on daily transfer limits.
What monthly and annual limits are in effect?
No detailed public info on monthly or annual transfer limits.
Can limits be increased? How?
Information on increasing limits is not publicly detailed; likely subject to verification.
Do limits differ for verified users?
Verified users generally have higher limits; verification is required for full service access.
Are there restrictions for new accounts?
New accounts may have initial restrictions until verified.
Do special limits apply in different countries?
Tandem operates only in the UK; country-specific limits outside UK do not apply.
Can operations be temporarily blocked?
Yes, accounts can be blocked for security or compliance reasons.
Are there limits on the number of daily operations?
Not publicly specified.
What are the minimum amounts for account funding?
Deposits can be made from verified UK bank accounts with no stated minimum amount.
What methods of funding are supported?
Funding supported via electronic transfers from verified UK bank accounts through Open Banking only.
Are there fees for funding?
There are no fees for depositing money into Tandem savings accounts.
What are the minimum funding amounts?
There is no specified minimum for funding accounts.
How quickly are funds credited when funding?
Funds via Open Banking transfers are typically credited within minutes to hours.
How can money be withdrawn from the system?
Withdrawals are made via transfers to verified UK bank accounts linked to the customer.
Are there fees for fund withdrawal?
Withdrawals are free of charge.
How long does withdrawal take?
Withdrawals usually settle within 1-3 business days depending on the receiving bank.
What withdrawal limits are set?
Withdrawal limits are not publicly detailed; subject to customer verification.
How quickly are funds credited when funding with a card?
Tandem does not support card funding; only Open Banking transfer funding is accepted.
How long does a bank transfer take?
UK bank transfers typically take up to 1 business day.
How quickly do cryptocurrency transfers arrive?
Not applicable, crypto transfers not supported.
Are transfers between users instant?
Internal user transfers are not supported.
Are there delays when funding on weekends?
Funding credited on weekends or holidays may be delayed until next business day.
Do holidays affect funding speed?
Bank holidays affect processing times for deposits and withdrawals.
Can crediting be accelerated for a fee?
No express deposit options known.
What determines the speed of funding processing?
Bank processing times, verification status, and operation timing affect speed.
Are there notifications about funding status?
Customers receive SMS and app notifications on interest and account activity.
What to do if funding takes too long?
Contact customer support for investigation if funds are delayed beyond normal timeframes.
How quickly are withdrawal requests processed?
Withdrawal requests are generally processed within 1-3 business days.
How long does card withdrawal take?
Card withdrawals are not available.
How quickly do bank transfers arrive?
Bank transfer arrivals are usually within 1 business day.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Withdrawals requested on weekends process next business day.
Do holidays affect withdrawal speed?
Yes, bank holidays delay processing.
Can withdrawal be accelerated for an additional fee?
No express withdrawal service is publically offered.
What determines withdrawal processing time?
Bank holidays, verification, and compliance checks influence processing times.
Are there notifications about withdrawal status?
Users receive notifications through the app and SMS.
Can a withdrawal request be canceled?
Withdrawal cancellations depend on processing stage; customers should contact support immediately.
How to register with the payment service?
Registration is done via the Tandem Bank mobile app, requiring personal data and UK address.
What data is needed to create an account?
Name, date of birth, address, email, phone number, and proof of identity are required.
Can registration be done without email?
Email is mandatory for communication and verification.
Is phone confirmation required during registration?
Phone verification with SMS confirmation is required.
Are there age restrictions for registration?
Minimum age is 18 years for account registration.
Can a corporate account be created?
Yes, business accounts are offered with tailored services.
Is it required to provide real data?
Yes, real and verified data is mandatory to comply with legal and regulatory requirements.
Are there country restrictions for registration?
Only UK residents with verified UK addresses can open accounts.
How long does account activation take?
Activation usually completes within minutes to hours after verification.
What verification levels exist?
Basic verification for identity and enhanced verification for lending and higher limits.
What documents are required for basic verification?
Valid government-issued photo ID and proof of UK address.
Are documents needed for full verification?
Additional documents like income proof or credit checks may be required for lending products.
Are digital copies of documents accepted?
Yes, digital document uploads via the app are accepted.
How long does the verification procedure take?
Verification typically takes a few hours to a day.
Can the service be used without verification?
Limited usage possible, but most functions require full verification.
What restrictions apply to unverified users?
Unverified users face limits on transactions and no access to loans.
Is address confirmation required?
Yes, address proof is required for account opening and verification.
Is a selfie with documents required?
A selfie or live facial recognition is often part of identity verification.
How often do documents need to be updated?
Documents should be updated if details change or upon periodic compliance reviews.
What encryption technologies does the service use?
Tandem uses industry-standard encryption such as TLS for data security.
Is two-factor authentication supported?
Yes, 2FA is supported via SMS or app authentication.
Are there SMS confirmations for operations?
SMS confirmations are used for security-sensitive operations.
Is biometric authentication supported?
Biometric login (Face ID/Touch ID) is supported on the mobile app.
Is blockchain technology used?
Tandem does not use blockchain technology.
Is there a multi-level security system?
Yes, the service uses layered security including encryption, 2FA, and monitoring.
How is user personal data protected?
Data is protected under UK GDPR regulations with encryption and secure storage.
Is cold storage used for cryptocurrencies?
Not applicable; Tandem does not hold cryptocurrencies.
Is there DDoS attack protection?
Standard industry DDoS mitigation measures are assumed for uptime protection.
Are regular security audits conducted?
Yes, regular security audits are conducted as required by financial regulators.
What anti-phishing protection measures are provided?
Customers are advised on phishing risks, and security protocols limit fraudulent access.
Is there a suspicious activity detection system?
Automated transaction monitoring systems detect unusual activity.
How does the service combat money laundering?
Combines KYC, transaction monitoring, and reporting to regulators.
Is there blocking of suspicious accounts?
Suspected fraudulent or suspicious accounts are blocked and reviewed.
What to do when fraud is detected?
Customers should contact support immediately and follow fraud investigation procedures.
How to report suspicious activity?
Report via customer support channels promptly.
Is there compensation for damage from fraudsters?
FSCS protects savings up to £85,000; other insurance depends on case and bank policy.
What user rights exist for disputed transactions?
Customers can dispute transactions through the bank under FCA rules.
How to dispute account blocking?
Contact support and provide requested documentation to resolve account blocks.
Is there insurance against cyber attacks?
No public information on cyber insurance; regulatory compliance requires risk management.
What fees does the service charge for transfers?
Transfers between UK accounts via Open Banking are generally free.
Are there fees for account funding?
No fees for deposits from UK bank accounts.
Are fees charged for fund withdrawal?
Withdrawals are free.
Are there fees for currency conversion?
Currency conversion is not applicable.
Are there fees for account inactivity?
No inactivity fees are reported.
Are there account maintenance fees?
There are no maintenance fees for savings accounts.
Are fees charged for operation cancellation?
No fees for transaction cancellations.
Are there fees for expedited operations?
No expedited service fees reported.
Are there hidden fees?
Fees are transparent with no hidden charges disclosed.
How are fees calculated for large amounts?
Fees do not vary by amount for supported operations.
Are there different tariff plans in the service?
Tandem offers free personal savings accounts; lending products have terms and fees.
What advantages does VIP status provide?
No public VIP status or exclusive benefits program is available.
How to get preferential conditions?
No specific program for preferential conditions disclosed.
Are there free operations per month?
Most operations, including transfers and withdrawals, are free.
Are there discounts for active users?
No active user discount schemes identified.
Are there corporate tariffs?
Yes, business banking and lending products come with tailored pricing.
Can individual conditions be obtained?
Custom terms may be negotiated for business customers.
Do promotional codes work for fee reduction?
No information on promotional code usage.
Are there cashback programs?
Tandem previously offered cashback on certain credit products but no current cashback program widely promoted.
Are there discounts for transaction volumes?
No volume-based fee discounts found.
Is there an official mobile application?
Yes, Tandem Bank operates an official mobile banking app.
On which platforms is the application available?
Available on iOS (Apple App Store) and Android (Google Play Store).
What functions are available in the mobile application?
Account opening, savings management, transfers, interest tracking, customer support chat.
Does functionality differ from the web version?
The service is largely app-based with limited web functionality.
Is Touch ID/Face ID supported?
Yes, biometric authentication is supported on mobile devices.
Can the application work offline?
The app requires internet connection; offline functions are limited.
Are there push notifications about operations?
Push notifications are available for transactions and interest payments.
Is dark theme supported?
Dark mode is supported on the mobile application.
How often is the mobile application updated?
The app receives updates periodically, typically monthly or as needed.
Are there beta versions of the application?
No public beta program is advertised.
Is the web interface of the service convenient?
The web interface is minimal, with primary interaction via the app.
Is responsive design supported?
The website is responsive for mobile and desktop use.
In which languages is the interface available?
English only.
Is there a night mode for the website?
No specific night mode for the web interface.
Are hotkeys supported?
No keyboard shortcut information available.
Can data be exported?
Limited export of statements and history via app or customer support.
Is there an API for developers?
No public API is available.
Is integration with other services supported?
Tandem supports Open Banking connectivity to external UK bank accounts.
How often is the web interface updated?
Updates align with app updates but less frequent.
Are there virtual cards in the service?
No virtual cards are offered.
Can disposable cards be created?
Not supported.
Is multi-currency account functionality supported?
No, only GBP accounts available.
Are there investment products?
No direct investments offered.
Can interest be earned on balance?
Yes, competitive interest rates on savings accounts.
Are there credit products?
Yes, including loans, mortgages, and responsible lending products.
Is P2P trading supported?
No peer-to-peer trading is available.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading supported.
Is there acquiring for business?
Yes, business payments and card processing via partners.
Are mass payouts supported?
No publicly available mass payout services.
Is there a loyalty program in the service?
No loyalty program is offered.
How are bonus points earned?
Not applicable.
Is there cashback for operations?
Limited cashback was historically available on credit cards but no current program.
Are there referral programs?
No active referral program detailed.
What privileges do VIP clients have?
None publicly available.
Are there seasonal promotions and offers?
No information on seasonal offers.
Can premium status be obtained?
No premium status program.
Are there partner discounts?
No partner discounts advertised.
Are there corporate loyalty programs?
None reported.
Does the service allow operations with online casinos?
No explicit support or rejection information.
Are there restrictions on gambling transactions?
UK banks generally restrict certain gambling transactions; Tandem’s policies are not clearly published.
Can accounts be blocked for casino play?
Blockages may occur if suspicious activity is detected, as per regulatory requirements.
How does the service view gambling?
Regulated banks typically monitor gambling transactions to manage risk and comply with laws.
Are there special conditions for gambling?
None publicly stated.
Are casino transactions tracked?
Transactions monitored as part of fraud and AML controls.
Can operations with gambling sites be hidden?
Banks do not typically allow hidden transactions for gambling.
Are there notifications about gambling expenses?
Not provided.
Are there special fees for gambling operations?
Not disclosed.
Can limits be set on gambling?
Not specifically.
Is there a self-exclusion function?
No specific gambling self-exclusion tools reported.
Can access to gambling sites be restricted?
No information that Tandem restricts access.
Is gambling expense control supported?
Not reported.
Are there notifications about limit exceedance?
Not reported.
Can operations with casinos be blocked?
Suspicious activity can lead to blocking.
Is a "cooling-off period" supported?
Not applicable.
Can help be obtained for gambling addiction?
No direct support, but external UK resources are recommended.
Is there partnership with player assistance organizations?
No known partnerships.
How to set up gambling expense notifications?
Not supported.
Which online casinos accept this payment method?
Not specifically listed.
Do conditions differ when used in different casinos?
No data.
Can the method be used for both deposits and withdrawals in casinos?
No explicit support.
Are there geographic restrictions for casino usage?
UK geography only.
How do casino operators typically process transactions from this method?
As standard bank transfers.
Are there typical processing times when used with casinos?
Standard bank transfer processing times.
Do casinos usually charge additional fees for this method?
Not known.
Are there any known compatibility issues with major casino platforms?
No known issues reported.