Short description
Authentic Gaming is a specialist developer focused on live casino products, delivering premium live roulette solutions that stream real casino tables and studio-based games to online operators globally.
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What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?
Game provider and software developer with exclusive concentration on live dealer gaming solutions.
What is the primary purpose and target market of this product?
The provider focuses on supplying regulated online casinos and igaming operators with high-quality, immersive live roulette experiences for player engagement.
Which specific gambling verticals does this product serve?
Online casino verticals, with particular emphasis on live casino and table games, especially live roulette.
Is this product designed for B2B or B2C operations?
Operates on a B2B model, licensing and integrating its live casino platform with online gambling operators and platforms.
What makes this product unique in the market?
Authentic Gaming offers real casino roulette streaming from luxurious casino floors, proprietary studio games, and premium interface customization with multi-camera angles and rich betting features.
What is the name of the company that developed this product?
Authentic Gaming.
In what year was the company founded?
Founded in 2015.
In which countries is the company registered?
Registered in Malta as Authentic Gaming Limited; may also have additional registrations as required by targeted regulated markets.
Where is the main office located and are there regional offices?
Primary office in Malta, with an additional presence across various European jurisdictions such as Gibraltar and the UK to serve regulated markets.
How many years has this product been on the market?
Has been on the online gaming market for over 10 years as of 2025.
How many employees work on this product's development?
Employee count is approximately 80–150, with most staff in product development, operations, and support functions.
What languages is this product's interface available in?
Supports major European languages including English, Spanish, Italian, French, German, and others to serve global casino clients.
Does this product support localization for different regions?
Features robust regional localization, adapting UI, currencies, regulations, and promotional content for operators in multiple jurisdictions.
What is the company's mission and philosophy?
Dedicated to revolutionizing live casino play by delivering authentic, thrilling live dealer games that replicate real casino experiences online.
Is the company publicly traded or privately held?
Authentic Gaming is privately owned, previously an independent entity and acquired by Light & Wonder in 2021, operating as a subsidiary.
What awards and certifications has this product received?
Has received EGR, SBC, and Gaming Intelligence awards for live casino innovation and excellence; certified by leading labs including GLI and iTech Labs.
Does the company participate in professional gambling industry associations?
Active in major industry associations such as the European Gaming and Betting Association (EGBA) and International Association of Gaming Regulators (IAGR).
What are the main milestones in this product's development history?
Launched first live casino products in 2016; expanded global streaming network; integrated real land-based casino tables; acquired by Light & Wonder in 2021.
Are there plans for IPO or investment attraction for the company?
No public announcement of IPO plans; ongoing investment driven by parent company and strategic partnerships.
Does the company offer partner programs for integrators?
Offers robust partner programs featuring integration support, marketing resources, and revenue share models for operators integrating Authentic Gaming live content.
Does the company support responsible gambling initiatives?
Provides operator-configurable responsible gambling tools including player self-exclusion, deposit limits, session timers, and collaborations with third-party organizations.
What environmental standards does the company follow?
Adheres to general industry standards for sustainability in office operations and technology deployment, seeking eco-friendly hosting and minimizing digital carbon footprint.
Does the company offer training and certification programs for users of this product?
Provides online and onsite training for operator staff, including platform onboarding, game management, and regulatory compliance.
What is the product development strategy for the next 5 years?
Focused on expanding live game portfolios, integrating innovative streaming technology, enhancing mobile optimization, and entering new regulated markets globally.
Are there plans to expand this product to new geographical markets?
Plans ongoing expansion into Latin America, North America, and Asia, with compliance adaptation for local regulations.
Does the company have research and development departments?
Maintains dedicated research and development teams focused on game innovation, streaming technology, and platform scalability.
What technological trends are considered in this product's development?
Incorporates AI-driven personalization, advanced video streaming, mobile-first design, and explores blockchain and crypto-gaming innovations.
Does the company support startups and innovative projects?
Offers occasional support and partnership opportunities to innovative gaming startups, especially with game studios and tech providers.
What is this product's market share in its segment?
Holds notable market share in live roulette gaming but faces competition from larger providers; market share fluctuates with operator integrations and regional regulations.
Who are the main competitors of this product?
Evolution, Playtech, Pragmatic Play Live, and NetEnt Live are the primary competitors in live casino solutions.
What is this product's competitive advantage?
Real casino streaming partnerships, superior roulette game quality, customization, and flexible integration set it apart from many competitors.
Which geographical regions does this product currently serve?
Serves Europe, Latin America, Africa, and parts of Asia, with main focus on regulated online casino jurisdictions.
What is the target customer profile for this product?
Targets licensed online casino operators, gaming platforms, and aggregators seeking premium live dealer roulette games.
Does this product offer white-label solutions?
Provides white-label live casino solutions, enabling partners to launch branded live roulette offerings.
What is the pricing model for this product?
Utilizes revenue share models, fixed monthly fees, or volume-based pricing for B2B clients integrating its live games.
What is the go-to-market strategy for this product?
Relies on direct B2B outreach, industry expos, digital marketing, and partnerships with aggregator platforms to reach new clients.
Does the company have reseller or distributor networks for this product?
Uses a strong network of aggregator partners, resellers, and direct integrations with major online casino platforms.
How many games are included in this product's basic package?
Basic package includes 5–10 live roulette tables, both studio and real casino streams.
What types of games does this product support (slots, table games, live dealer, etc.)?
Supports live dealer roulette, auto-roulette, and custom live tables, with planned additions for other table games.
Does this product support live-dealer functionality?
Fully supports live dealer functionality across its games, offering interactive real-time gameplay.
Is there support for VR/AR games in this product?
Does not currently support VR/AR games; may explore future development as technology and market demand evolve.
Does this product support tournaments and competitions?
Provides tournament and leaderboard functionalities, allowing operators to host live roulette competitions.
Is there a progressive jackpot system in this product?
Progressive jackpot systems may be available for certain games, configurable as per operator requirements.
Does this product support multiplayer gaming?
Live tables support multiplayer gaming, allowing multiple users to engage simultaneously in real-time.
Does this product support player chat functionality?
Player chat functionality is available in selected live roulette games, subject to operator enabling and moderation.
Is there ability to create private tables in this product?
Offers creation and branding of private tables for VIP or exclusive operator events.
Does this product support side-bets in card games?
Supports various roulette side bets and game variants, with customization for different operator offerings.
Is there an achievement and rewards system in this product?
Integrates achievement and reward systems such as loyalty points, badges, and milestones for live casino players.
Does this product support gamification (levels, experience, badges)?
Provides gamification features including achievements, missions, and experience levels for increased player engagement.
Is there ability to personalize gaming interface in this product?
Allows UI personalization for operators, including branded tables, customized color schemes, and regional variations.
Does this product support different game speeds?
Offers configurable game speeds to suit different player preferences and operator needs.
Is there auto-play functionality for slots in this product?
Auto-play is not standard for live games but may be available for specific table variants or automated roulette streams.
Does this product support game history for players?
Players can view their recent betting and game history directly through the platform interface.
Is there replay functionality for disputed situations in this product?
Capable of replaying disputed spins and situations for operator support and regulatory compliance.
Does this product support multiple currencies in games?
Provides support for multiple currencies for players in different regions.
Is there real-time currency conversion in this product?
Real-time currency conversion tools available for international player support.
Does this product support cryptocurrency gaming?
Integrates with crypto-enabled platforms to allow cryptocurrency gameplay, subject to local regulation.
Is there blockchain technology integration in this product?
Exploring blockchain integrations for fairness verification and secure transactions, but not yet a standard feature.
What technological platforms is this product based on?
Built on scalable, cloud-based platforms using proprietary streaming infrastructure and web-based game engines.
Does this product support cloud deployment?
Provides cloud deployment capabilities for operators seeking scalable online gaming infrastructure.
Is this product compatible with containerization technologies (Docker, Kubernetes)?
Compatible with Docker and Kubernetes for flexible, secure containerized deployment.
Which databases does this product support?
Uses industry-standard databases such as MySQL, PostgreSQL, or NoSQL options for operational and gaming data.
Does this product support microservices architecture?
Employs a microservices architecture for modular scalability, maintainability, and rapid feature development.
What APIs does this product provide for integration?
Provides robust APIs for integrating live casino content with operator platforms.
Does this product support RESTful API?
RESTful APIs are supported and preferred for most integrations.
Is there GraphQL support in this product?
May pilot GraphQL support for selected partners, but RESTful API remains predominant.
What data formats does this product support for exchange (JSON, XML, etc.)?
Supports JSON and XML data formats for seamless data exchange and reporting.
Does this product support real-time updates?
Real-time updates are enabled across live tables and player interfaces.
Which communication protocols does this product use?
Uses secure HTTPs, WebSocket, and proprietary protocols for reliable streaming and data exchange.
Does this product support WebSocket for online games?
Fully supports WebSocket for real-time communication and low-latency live casino streaming.
What are the network bandwidth requirements for this product?
Designed to optimize bandwidth, typically requiring 1–5 Mbps for HD game streams with lower thresholds for mobile.
Does this product support data caching?
Utilizes data caching for quick access to betting, game history, and analytics.
Which CDNs does this product support for content delivery?
Employs global CDN networks to optimize content delivery and minimize latency for players worldwide.
Does this product support load balancing?
Architecture supports advanced load balancing ensuring uninterrupted service during peak player activities.
Does this product support automatic scaling?
Supports automatic scaling to handle varying player loads and operator traffic.
Which monitoring systems are integrated with this product?
Integrates real-time monitoring tools for performance, security, and player activity analysis.
Does this product support centralized logging?
Uses centralized logging for system health checks, debugging, and compliance audits.
Which analytics systems are built into this product?
Built-in analytics track player engagement, financial data, and operational metrics for operators.
Does this product support A/B testing?
Offers A/B testing features for game configuration and promotional campaign effectiveness evaluation.
Is there ability to create sandbox environments in this product?
Provides sandbox environments for operators to test new features, games, and integrations before launch.
Does this product support API versioning?
Supports API versioning for backward compatibility and future updates.
What development tools does this product provide?
Provides SDKs, integration manuals, and sample codes for efficient operator onboarding.
Does this product offer SDK for various programming languages?
SDKs are available for Java, JavaScript, PHP, .NET, and other popular programming languages.
Does this product support automated testing?
Supports automated testing for platform updates and new game feature releases.
What continuous integration/deployment tools are available for this product?
Employs continuous integration and deployment tools like Jenkins, GitLab CI, or Azure DevOps for rapid release cycles.
Does this product support blue-green deployment?
Enables blue-green deployment for platform updates to minimize downtime and risk.
Is there rollback capability in case of issues with this product?
Includes system rollback capabilities for fast response to critical deployment issues.
Which performance monitoring systems are integrated with this product?
Advanced performance monitoring tools are integrated for tracking system health and uptime.
Does this product support distributed tracing?
Distributed tracing is used to analyze system-wide performance and troubleshoot latency issues.
Are there built-in profiling tools in this product?
Built-in profiling tools measure code and system performance for optimization.
Does this product support hot-swapping of components?
Supports hot-swapping of certain components to eliminate downtime during live updates.
What are the hardware requirements for deploying this product?
Designed for cloud or on-premise deployments with standard server specifications; scalable based on traffic and operator needs.
Does this product support multi-tenancy?
Fully multi-tenant, enabling multiple operator instances from a single deployed platform.
What is the maximum number of concurrent users this product can handle?
Capable of supporting thousands of concurrent users; exact limits depend on infrastructure and regional configuration.
Does this product support horizontal scaling?
Enables horizontal scaling across distributed server infrastructure.
What are the latency characteristics of this product?
Optimized for low latency, typically below 100 ms for interactive betting and live video.
Does this product support geographic distribution?
Geographic distribution supported for regulatory and performance requirements through global data centers.
Are there disaster recovery capabilities in this product?
Comprehensive disaster recovery systems implemented with regular backups and failover procedures.
Does this product support provably fair algorithms?
Integrates provably fair algorithms for game fairness and transparency where required by regulations.
Is there ability to create custom games in this product?
Offers development of custom-themed tables and modifications by agreement with operators.
Does this product support white-label solutions for games?
Full white-label live dealer game solutions available for B2B partners.
Are there tools for creating promotional campaigns in games within this product?
Includes back-office promo tools for crafting player rewards, seasonal campaigns, and bonuses.
Does this product support seasonal content?
Supports seasonal game variations, themed tables, and special event promotions.
Is there ability to update games without downtime in this product?
Designed for zero-downtime updates using rolling deployments and redundancy.
Does this product support different RTP settings?
Variable RTP settings supported, subject to regulatory compliance and operator preference.
Is there a volatility system for slots in this product?
Slot volatility management is more applicable to slot providers; roulette volatility adjusted via bet type offerings.
Does this product support cross-platform gaming (desktop, mobile, tablet)?
Supports cross-platform play across desktop, mobile, and tablet devices.
Is there optimization for different screen sizes in this product?
Platform is optimized for all screen sizes and resolutions using responsive design.
Does this product support offline mode for some games?
Offline mode is not typically available for live casino games due to live streaming requirements.
Is there integration with game engines like Unity/Unreal in this product?
Integrates with web-based game engines; Unity/Unreal engines may be explored for future game expansions.
Does this product support HTML5 for all games?
All games support HTML5 for seamless browser play and mobile compatibility.
What third-party integrations does this product support?
Provides integrations with payment providers, CRM, marketing, and analytics services.
Does this product integrate with existing casino management systems?
Integrates with popular casino management systems for unified operator operations.
Are there payment gateway integrations available in this product?
Offers plug-and-play integration with major payment gateways for deposits and withdrawals.
Does this product support CRM system integrations?
Allows integration with CRM systems for player management and retention campaigns.
What marketing tools does this product integrate with?
Compatible with external marketing platforms for analytics, tracking, and campaign management.
Does this product support affiliate system integrations?
Includes modules for affiliate system integration to drive operator growth.
Are there business intelligence tool integrations in this product?
Integrates with business intelligence tools for data-driven insights and reporting.
Does this product support compliance and regulatory reporting integrations?
Supports reporting integrations for regulatory and compliance requirements in licensed jurisdictions.
What user registration methods does this product support?
Offers email-based, SMS-based, and social media registration methods for user onboarding.
Does this product support two-factor authentication?
Two-factor authentication can be enabled to enhance player account security.
Is there an identity verification system (KYC) in this product?
Provides KYC compliance tools for verifying player identities per jurisdictional requirements.
Does this product support automated document verification?
Automated document verification supported using AI/image recognition platforms for rapid onboarding.
Is there integration with age verification systems in this product?
Integrated age verification systems are available for compliance in regulated markets.
Does this product support geolocation verification?
Geolocation verification tools ensure players are in permitted jurisdictions for regulatory compliance.
Is there a player self-exclusion system in this product?
Players may self-exclude via built-in platform tools, meeting responsible gaming standards.
Does this product support deposit and betting limits?
Deposit and betting limits can be configured by operators for player protection and compliance.
Are there cooling-off periods supported in this product?
Supports player-requested cooling-off periods as part of responsible gambling offerings.
Does this product support gaming behavior monitoring?
Monitors player behavior, flagging risky or suspicious activities for operator assessment.
Are there alerts for suspicious activity in this product?
Generates alerts for potential AML, fraud, and suspicious betting patterns.
Does this product support VIP programs?
Enables operators to offer customizable VIP programs and exclusive player benefits.
Are there personal managers for VIP players in this product?
Personal account managers for VIP clients can be supported through platform tools.
Does this product support player segmentation?
Robust player segmentation and analytics tools for targeted marketing and bonuses.
Is there a loyalty system with point accumulation in this product?
Loyalty systems track points and rewards based on gameplay activity across live tables.
Does this product support personalized bonuses?
Operators can configure personalized bonuses for segmented player groups.
Is there a referral system in this product?
Referral and ambassador programs can be implemented by operators using platform APIs.
Does this product support affiliate programs?
Affiliate integration supported for third-party marketing network partnerships.
Is there CRM system integration in this product?
Connects to leading CRM software for enhanced player management and retention strategies.
Does this product support email marketing?
Email marketing tools are available for operators to connect with and retain players.
Are SMS notifications available in this product?
SMS notification support for player communications, promotions, and alerts.
Does this product support push notifications?
Push notification capabilities for engagement and retention on mobile platforms.
Is there a complaints and support system in this product?
Built-in complaint and support system for operator and player interactions.
Does this product support live chat with customer support?
Live chat with operator support staff is available; player support chat can be enabled on client side.
Is there a multi-level support system in this product?
Platform supports multi-level customer and technical support for issue resolution.
Does this product support customer service in multiple languages?
Offers comprehensive support for multiple languages in games and customer communications.
Is there a knowledge base for self-service in this product?
Full online knowledge base and self-service support content for operators.
Does this product support video verification?
Video verification for KYC and disputes may be available via integrations with third-party providers.
Is there an account blocking system in this product?
Platform enables player account blocking for regulatory and responsible gaming compliance.
Does this product support temporary account freezing?
Temporary freezing of player accounts supported for responsible gaming and fraud management.
Is there a password recovery system in this product?
Automated password recovery and account reset tools are built into user management modules.
Does this product comply with GDPR for user data?
Fully GDPR compliant, ensuring data protection and privacy for EU players.
Is there a right to data deletion in this product?
Players can request data deletion via platform support tools, complying with data privacy laws.
Does this product support user data export?
Offers user data export options for legal compliance and player requests.
Which payment systems are integrated with this product?
Integrates with leading payment systems for deposits and withdrawals.
Does this product support bank transfers?
Supports direct bank transfer deposits and withdrawals where permitted.
Is there cryptocurrency payment support in this product?
Cryptocurrency payments are supported for operators in eligible markets.
Does this product support e-wallets?
Integration with e-wallets like Skrill, Neteller, and others for flexible payment options.
Is there mobile payment support in this product?
Supports mobile payment solutions for fast and secure deposits.
Does this product support prepaid cards?
Accepts prepaid cards for player deposits subject to regulatory approval.
Is there an instant deposit system in this product?
Instant deposit system ensures funds are available immediately for gaming.
Does this product support scheduled deposits?
Scheduled deposit support is available for recurring account funding.
Is there a fast withdrawal system in this product?
Fast withdrawal functionality implemented for rapid fund access by players.
Does this product support automated withdrawal processing?
Automated withdrawal processing streamlines operator back-office tasks.
Are there limits on deposits and withdrawals in this product?
Deposit and withdrawal limits can be configured to meet licensing and responsible gaming standards.
Does this product support multi-currency operations?
Multi-currency system enables gameplay and transactions in various fiat and cryptocurrencies.
Is there automatic currency conversion in this product?
Automatic conversion between currencies supported for seamless player experience.
Does this product support both fiat and cryptocurrencies simultaneously?
Simultaneous fiat and cryptocurrency payment support is available for advanced operators.
Is there integration with DeFi protocols in this product?
DeFi protocol integration not widely adopted but may be explored as regulatory clarity evolves.
Does this product support cryptocurrency staking?
Cryptocurrency staking is not standard but may be considered in future product expansions.
Is there an escrow system for large transactions in this product?
Escrow systems can be implemented for large transactions in B2B arrangements.
Does this product support multi-signature for crypto payments?
Multi-signature crypto payments are supported for enhanced transaction security where required.
Is there an anti-money laundering (AML) system in this product?
Comprehensive AML system integrated for monitoring, detection, and regulatory reporting.
Does this product support automatic transaction screening?
Automatic transaction and player screening systems for compliance and fraud prevention.
Is there integration with sanctions lists in this product?
Sanctions lists integration ensures no transactions with excluded entities as per law.
Does this product support suspicious activity reporting?
Suspicious activity reporting enables timely notifications to regulators and compliance staff.
Is there a tax accounting system in this product?
Tax accounting tools are available for operator back-office processing and end-user reporting.
Does this product support automatic report generation?
Automated report generation ensures up-to-date data for regulatory and operational purposes.
Is there integration with tax systems in this product?
Tax system integration can be customized to meet different market regulations.
Does this product support transaction fee accounting?
Transaction fee accounting tools included for transparent payment processing.
Is there a payment reconciliation system in this product?
Integrated payment reconciliation ensures financial accuracy for operators.
Does this product support chargeback handling?
Chargeback management tools help mitigate payment disputes and fraud.
Is there a fraud detection system for payments in this product?
Advanced fraud detection integration reduces risk of payment scams.
Does this product support 3D Secure authentication?
3D Secure authentication integrated for higher transaction security.
Is there a credit risk assessment system in this product?
In-built or partnered credit risk assessment for user and transaction vetting.
Does this product support installment payments?
Installment payments are not standard but can be custom-enabled for specific operators.
Is there integration with buy-now-pay-later services in this product?
Buy-now-pay-later solutions may be piloted based on market demand and law.
Does this product support corporate banking for B2B clients?
Full corporate banking support for licensed B2B clients handling large transactions.
Is there an automatic refund system in this product?
Automated refund systems function for rapid dispute resolution and chargeback handling.
What security certificates does this product have?
Holds industry-standard security certificates; specifics include SSL, ISO, PCI DSS.
Does this product support ISO 27001 compliance?
ISO 27001 certification for information security management supported and continually renewed.
Is there PCI DSS certification for this product?
PCI DSS compliance maintained for all payment transactions and processing.
Does this product support GDPR compliance?
GDPR technical and organizational safeguards are implemented company-wide.
Is there certification from gambling commissions for this product?
Holds certifications/licenses from regulated jurisdictions, including UKGC, MGA, and others.
Does this product support eCOGRA certification?
eCOGRA certification may be held for fair gaming and player protection where applicable.
Is there GLI testing for games in this product?
GLI testing performed for game fairness and compliance in multiple markets.
Does this product support iTech Labs certification?
iTech Labs certification ensures game RNG integrity for regulated markets.
Are there regular security audits for this product?
Regular external and internal security audits ensure ongoing platform safety.
Does this product support penetration testing?
Supports frequent penetration testing to identify and mitigate vulnerabilities.
Are there bug bounty programs for this product?
Runs bug bounty programs or engages security researchers to improve product security.
Does this product support data encryption at rest?
Encrypts sensitive data at rest using modern cryptographic protocols.
Is there data encryption in transit in this product?
Data in transit is encrypted end-to-end via SSL/TLS.
Does this product support end-to-end encryption?
End-to-end encryption supported for sensitive communication and data.
Is there a key management system in this product?
Employs managed and secure key management systems for data and access control.
Does this product support hardware security modules (HSM)?
Hardware Security Modules utilized for high-value transaction processing and storage.
Is there an intrusion detection system in this product?
Intrusion detection systems monitor platform integrity and user safety.
Does this product support DDoS protection?
Integrated DDoS protection guards against large-scale cyberattacks.
Are there firewall and WAF protection in this product?
Uses firewalls and Web Application Firewall (WAF) for network and application security.
Does this product support rate limiting?
Implements network and API rate limiting to prevent abuse and service disruption.
Is there a security monitoring system in this product?
Security monitoring tools continually scan for threats and system health.
Does this product support SIEM integration?
SIEM systems integrated for centralized security event tracking and management.
Are there automatic alerts for incidents in this product?
Automatic incident alerts and notifications keep technical teams ready for rapid response.
Does this product support incident response procedures?
Detailed incident response procedures support swift action for any security or technical event.
Is there a backup and disaster recovery system in this product?
Automated backup systems and disaster recovery protocols are implemented for business continuity.
Does this product support geographic redundancy?
Geographic redundancy ensures availability even in the event of single-site failure.
Are there RTO/RPO guarantees for this product?
RTO/RPO guarantees provided to clients based on SLA agreements and infrastructure design.
Does this product support business continuity planning?
Comprehensive business continuity planning includes technical, operational, and regulatory contingencies.
Is there an access control system in this product?
Advanced access control tools enable granular permissions and monitoring.
Does this product support role-based access control?
Role-based access control is standard for operator and platform security.
Is there an audit trail for all actions in this product?
Complete audit trails log all platform activities for transparency and compliance.
What built-in analytical tools are available in this product?
Built-in analytics tools help operators understand player and game performance.
Does this product support real-time analytics?
Real-time analytics available for monitoring live game and player data.
Are there operator dashboards in this product?
Operator dashboards present key data, performance metrics, and system status in real time.
Does this product support custom reports?
Custom reporting tools offered for finance, compliance, marketing, and engagement.
Is there automatic report generation in this product?
Automated report generation ensures up-to-date data for regulatory and operational purposes.
Does this product support scheduled reporting?
Scheduled reporting capabilities available for hands-off compliance and analytics delivery.
Is there data export in various formats from this product?
Supports export of data in CSV, XLS, JSON, and XML formats for downstream processing.
Does this product support data mining functionality?
Data mining functionalities help operators analyze player behavior and optimize offering.
Is there predictive analytics in this product?
Predictive analytics tools are available for identifying player trends and optimizing acquisition.
Does this product support machine learning for analytics?
Machine learning analytics supported for advanced segmentation, churn prediction, and fraud detection.
Is there player behavior analytics in this product?
Player behavior analytics help operators improve retention and responsible gaming practices.
Does this product support cohort analysis?
Cohort analysis tools provided for understanding player retention and lifetime value.
Are there LTV (lifetime value) calculations in this product?
Calculates LTV for player segmentation and personalized marketing initiatives.
Does this product support churn prediction?
Churn prediction analyses are integrated to prevent player loss.
Are there revenue optimization tools in this product?
Revenue optimization tools aid operators in promotional and gameplay configuration.
What technical support channels are available for this product?
Multi-channel support via ticket system, email, phone, and live chat.
Does this product offer 24/7 technical support?
Dedicated 24/7 technical support is available for operator partners.
Is there a multi-level support system for this product?
Multi-level support structures allow for escalation and specialized technical assistance.
Does this product support remote diagnostics?
Remote diagnostics enable technical teams to solve operator issues without onsite visits.
Is there on-site support available for this product?
On-site support is available for major operator partners requiring installation or urgent technical service.
Does this product support a ticketing system?
Integrated support ticketing system for issue tracking and resolution.
Are there SLA guarantees for support of this product?
SLA guarantees offered to operators, detailing response times and up-time commitments.
Does this product offer priority support for critical clients?
Priority support services are available for high-value or critical operator clients.
Are there dedicated support managers for this product?
Dedicated account and support managers assist with integration, customization, and ongoing operations.
Does the company offer migration assistance for this product?
Full migration assistance provided for operators moving to Authentic Gaming live casino platforms.