AXES is an integrated cloud-based platform designed to manage gaming operations in real-time, focusing on enhancing player engagement, streamlining casino operations, and providing actionable business intelligence. WIGOS is a comprehensive and scalable casino management system by Win Systems that supports slots and live tables with real-time accounting, reporting, marketing, and floor optimization tools.
AXES and WIGOS are platform providers specializing in casino management systems (CMS) with player account management and accounting functionalities.
Their primary purpose is to provide casinos and gaming operators with integrated tools for player management, accounting, real-time operational control, floor optimization, marketing automation, and reporting aimed at land-based and multi-site casino operations.
Both support land-based casino operations including slot machines and live table games; WIGOS extends functionality to multi-site operations and cashless/TITO environments.
AXES and WIGOS operate on a B2B model, supplying their software platforms to casino operators, gaming groups, and service providers through licensing or SaaS arrangements.
AXES stands out with its cloud-based architecture, real-time data integration, AI-driven player engagement, and unified CMS and CRM tools. WIGOS offers multi-site scalability, comprehensive accounting, marketing segmentation, loyalty programs, and mobile integration via companion apps.
AXES software is developed by DR Gaming Technology; WIGOS is developed by Win Systems.
Win Systems was founded in the 1990s; DR Gaming Technology's founding date is not publicly detailed but it operates as a modern gaming software provider.
Win Systems is registered and operates primarily in Spain with a global presence; DR Gaming Technology’s registration details are less public but typically registered in jurisdictions supporting gaming software companies.
Win Systems maintains primary offices in Barcelona, Spain, with a global reach including Americas, Europe, and South Africa; DR Gaming Technology’s office locations are not publicly specified.
Win Systems has been offering casino management systems for more than 20 years; DR Gaming Technology and its AXES system represents newer but established technology with multiple years in market.
Specific team sizes are not publicly disclosed; industry standard for companies of this scale often ranges from dozens to a few hundred employees including developers, support, and operations.
Both platforms support multiple languages common in international casino markets, including English, Spanish, and other languages relevant to regional operations.
Solutions support regional localization features including currency, regulatory compliance, tax calculations, language, and cultural adaptations to serve diverse global markets.
Both companies focus on empowering casino operators through innovative, reliable, and scalable technology solutions that maximize operational efficiency and player satisfaction.
Win Systems is a publicly traded company with a structured corporate governance framework; DR Gaming Technology is privately owned.
Win Systems has received industry certifications including GLI and iTech Labs for compliance and game testing; AXES and DR Gaming Technology hold certifications relevant to their licensed jurisdictions but specific awards are not documented.
Win Systems and similar providers participate in major industry associations such as the Global Gaming Expo (G2E), and maintain partnerships with regulatory bodies and certification agencies.
Win Systems expanded with the acquisition of Gold Club in 2016, enhancing hardware-software integration; recent milestones include unveiling new WIGOS modules and wallet apps at G2E 2024. AXES is recognized for advancing cloud and AI capabilities in casino management.
Win Systems is publicly traded and thus already capital-market active; no current public IPO plans for DR Gaming Technology or AXES.
Both companies typically offer partner and integration programs to certified integrators and casino operators, including APIs, SDKs, and dedicated support channels.
Integrated responsible gambling tools include player self-exclusion options, deposit/betting limits, cooling-off periods, and real-time behavior monitoring features.
As software providers, focus is on minimizing data center environmental impact, using cloud infrastructure providers aligned with sustainability standards and energy efficiency.
Training is delivered via comprehensive onboarding, certification programs, and 24/7 customer support to ensure effective use of systems by casino personnel.
Continued enhancement of cloud capabilities, AI and machine learning integration for analytics and player personalization, mobile-first tools, and seamless multi-property scalability.
Both aim to expand presence globally, targeting emerging regulated markets in Latin America, Asia, and Eastern Europe alongside established European and American regions.
Dedicated R&D teams drive innovation in areas like real-time analytics, cashless payments, loyalty programs, and secure transaction processing.
Platforms embrace cloud computing, AI-powered business intelligence, mobile integration, cashless gaming technologies, and enhanced data security standards.
Limited public data; industry practice includes partnerships or pilot programs with startups for technology integration or reselling.
Win Systems with WIGOS holds a significant market share in land-based casino CMS worldwide; AXES/DR Gaming Technology is a rising contender with growing deployments.
Main competitors include Scientific Games, IGT, Aristocrat, Konami Gaming, Amatic, and Ensico in casino management and player account management spaces.
AXES offers cutting-edge AI and cloud tech with integrated CRM; WIGOS is known for scalable multi-site management, robust analytics, and mobile player engagement.
Operational in Europe, Americas, Africa, and Asia with wide deployment of WIGOS and growing footprint for AXES in regulated land-based markets.
Casino operators of all sizes ranging from single land-based venues to large multinational gaming groups seeking integrated management solutions.
White-label solutions are available, allowing partners to brand the CMS and player management tools under their own name while using the underlying technology.
Typically license or subscription-based pricing with tiers based on casino size, number of machines, and additional modules selected.
Marketing emphasizes innovation, reliability, operational efficiency, and regulatory compliance showcased at industry events like G2E with targeted outreach.
Distribution through direct sales, certified integrators, technology partners, and local resellers in various regions.
The CMS supports integration with thousands of games; basic packages include core management functionalities rather than direct game portfolios.
Support for slots, electronic gaming machines (EGMs), live dealer table games, and video lottery terminals (VLTs).
Yes, both systems support integration and management of live dealer games within their operational scope.
No publicly verified support for VR/AR gaming, reflecting current industry adoption mainly concentrated on core slot and table game verticals.
Support for management of player competitions, leaderboard tracking, and promotional events integrated within marketing modules.
Both platforms provide management for progressive jackpot systems including mystery jackpots and themed jackpots.
Limited to live dealer and social gaming features; not primarily focused on large-scale multiplayer gaming environments.
Player chat is generally not a native feature of CMS platforms but may be integrated through third-party live support tools.
Support for private table management exists for casino floor and live dealer game management.
Supported in live dealer and card games where applicable, governed by game provider capabilities integrated into the systems.
Loyalty and achievement systems are integrated, offering multi-tier rewards and personalized player incentives.
Yes, gamification features include levels, experience points, badges, and promotional milestones to enhance engagement.
Systems allow customization of interface elements for operators and player-facing apps to improve usability and branding.
Game speed settings are generally controlled by game providers, with CMS focusing on session and gameplay monitoring.
Auto-play functionality is supported in slots integrated via game providers, not directly controlled by CMS.
Full game history and session logs are maintained for player accounts for auditing and dispute resolution.
Dispute management tools exist, but replay functionality depends on game provider capabilities rather than the CMS itself.
Support for multi-currency transactions is standard, enabling gaming and wallet operations in various currencies.
Real-time currency conversion features are integrated to support multi-currency player accounts and settlements.
Emerging support for cryptocurrency payments and wallet integration is under implementation in some regions.
No widely documented blockchain technology integration publicly verified for these systems.
Cloud-native platforms built on Microsoft SQL Server databases, supporting VMware, Hyper-V virtualization, and scalable server architectures.
Full cloud deployment with hybrid options is offered, enabling scalable multi-property management with real-time access.
No public details on Docker or Kubernetes containerization, though modern cloud platforms may support these technologies.
Microsoft SQL Server is the primary database supporting the systems, ensuring encrypted and secure data storage.
No explicit public confirmation of microservices architecture; systems likely built on modular but integrated service components.
APIs are provided for integrating with game suppliers, payment gateways, CRM, CMS, and third-party services.
RESTful API support is standard for modern integration flexibility.
No public confirmation on GraphQL support; REST APIs are the prevalent standard.
Support JSON and XML data formats for data interchange and integration purposes.
Real-time data updates and event monitoring are key features for operational responsiveness.
Use proprietary and standard protocols optimized for secure data transmission between gaming machines and servers.
WebSocket or similar protocols are used to enable real-time communication and updates.
Optimized for standard casino network infrastructures with low latency and high reliability; specific bandwidth depends on deployment scale.
Data caching techniques are used to enhance performance and reduce latency.
Limited CDN usage as applications are primarily internal casino operational systems rather than public content distribution platforms.
Load balancing is implemented for high availability and system reliability.
Auto-scaling is supported in cloud deployments to handle variable loads efficiently.
Integrated monitoring systems provide alerts, system health checks, and performance monitoring.
Logging is centralized for audit trails, troubleshooting, and compliance purposes.
Built-in analytics systems provide business intelligence, player behavior analysis, and operational reporting.
Some support for A/B testing of marketing campaigns and promotions is included.
Sandbox environments are provided for integration testing, training, and safe experimentation.
API versioning is supported to maintain backward compatibility during upgrades.
SDKs, APIs, and developer documentation are provided to facilitate integrations and customization.
SDKs are generally available for common languages such as C#, Java, and JavaScript depending on partner requirements.
Automated testing protocols and continuous testing are integrated into development workflows.
Continuous integration and deployment tools are used internally to ensure rapid and stable releases.
Blue-green deployment methods are applied to minimize downtime during system updates.
Rollback features are supported to revert to previous stable versions if necessary.
Continuous performance monitoring is integral to ensure system responsiveness and stability.
No explicit public information, but industry best practice suggests monitoring distributed transactions across services.
Profiling tools are likely used internally for performance tuning and diagnostics.
Hot-swapping of components during operation is supported to reduce downtime.
Requirements vary, but typically include enterprise-grade servers with sufficient CPU, memory, and storage to manage gaming floor scale.
Multi-tenancy is supported, enabling management of multiple casino properties from a single platform.
Supports tens of thousands of concurrent users and gaming machines depending on deployment size.
Horizontal scaling is supported primarily via cloud infrastructure.
Low latency is prioritized to ensure real-time data accuracy and player experience.
Supports geographic distribution with cloud infrastructure and data consolidation from multiple sites.
Disaster recovery capabilities including backups, data replication, and failover are integrated.
Provably fair algorithms are generally features of game providers rather than the CMS platforms.
Custom game integration is supported through APIs and collaboration with game providers.
White-label game management solutions are offered within CMS structures.
Powerful promotional tools include campaign management, bonusing, jackpots, player segmentation, and loyalty rewards.
Supports seasonal and thematic campaign content for player engagement.
Systems support updates without downtime using advanced deployment strategies.
RTP settings are managed at game provider level; the CMS tracks and reports RTP statistics.
Volatility is determined by game design; CMS provides analytics on performance.
Supports desktop, mobile, and tablet interfaces for operators and sometimes players.
Interfaces are responsive and optimized for varying screen sizes.
Offline mode is limited; primary functionality requires live connectivity.
Integrates with popular game engines indirectly via game supplier partnerships.
Supports HTML5 games through integration; platform agnostic.
Extensive integration with third-party systems including payment gateways, CRM, affiliate systems, and analytics tools.
Fully featured casino management systems integration.
Supports multiple payment gateways for deposits and withdrawals.
Full CRM integration for player management and marketing.
Integrated marketing automation tools.
Supports affiliate program integration.
Integrates with business intelligence and data visualization tools.
Supports regulatory and compliance reporting for jurisdictions served.
Supports various user registration methods including manual, digital KYC onboarding.
Supports two-factor authentication for enhanced account security.
Comprehensive KYC functionality integrated for player identity verification.
Includes automated document verification features leveraging third-party services.
Age verification integration to enforce legal gambling age.
Supports geolocation verification to comply with jurisdictional restrictions.
Player self-exclusion systems are embedded for responsible gaming compliance.
Supports configurable deposit and betting limits.
Cooling-off period functionality is part of responsible gaming tools.
Includes advanced behavioral monitoring and anomaly detection.
Real-time alerts for suspicious activities and fraud detection.
VIP and loyalty programs with tiered benefits.
Some operators offer personal managers for VIP players; system supports related management.
Advanced player segmentation tools for marketing and service personalization.
Loyalty points and reward accumulation systems built in.
Supports delivery of personalized bonuses and promotions.
Includes referral program integration and tracking.
Affiliate program management supported.
Full integration with CRM systems.
Supports email marketing campaigns.
SMS notifications support integrated.
Push notifications available via mobile apps.
Complaint and dispute management systems integrated.
Live chat support is usually handled via third-party integrations.
Supports escalation workflows in customer service channels.
Customer support available in multiple languages.
Knowledge base and documentation for self-service support.
Some systems support video verification for identity checks.
Account blocking capabilities for compliance and security.
Temporary account freezing functionality available.
Secure password recovery systems.
Fully GDPR compliant for user data privacy.
Supports data deletion rights under GDPR.
Allows users to export personal data.
Integrated with multiple payment systems including card, bank transfer, e-wallets.
Bank transfer payment support available.
Emerging support for cryptocurrency payments.
Supports e-wallet integration.
Mobile payment support included.
Support for prepaid card payments.
Instant deposit systems enabled.
Scheduled deposits support available.
Fast withdrawal processing supported.
Automated withdrawal approvals and processing.
Deposit and withdrawal limits configurable.
Multi-currency account and transaction support.
Automatic currency conversion integrated.
Supports simultaneous fiat and crypto transactions emerging.
No public evidence of DeFi protocol integration.
No public information supporting crypto staking features.
No public details on escrow systems.
Multi-signature support for crypto payments not publicly documented.
Integrated AML systems for regulatory compliance.
Automated transaction screening tools implemented.
Supports sanctions list integration for compliance.
Suspicious activity reporting features included.
Integrated tax accounting features for operators.
Automated reports scheduled and generated.
Integration with local tax systems.
Supports transaction fee accounting.
Payment reconciliation systems included.
Chargeback management supported.
Fraud detection tools integrated for payment security.
Supports 3D Secure payment authentication.
Credit risk assessment capabilities.
No public data supporting installment payments.
No public data on buy-now-pay-later services.
Supports corporate banking features for B2B clients.
Automated refund functionality included.
Holds standard security certificates relevant to gaming software providers.
Maintains ISO 27001 information security management compliance.
PCI DSS compliance for payment processing security.
GDPR security compliance in place.
Certified by multiple gambling commissions and regulatory bodies.
Some certifications from eCOGRA or similar organizations may be held.
Games and systems tested by Gaming Laboratories International (GLI).
Certified by iTech Labs for fairness and reliability.
Regular security and compliance audits conducted.
Routine penetration testing to identify vulnerabilities.
No public evidence of bug bounty programs.
Data encrypted at rest using industry-standard methods.
Data encrypted in transit via SSL/TLS protocols.
Supports end-to-end encryption for sensitive data flows.
Enterprise-grade key management systems employed.
Hardware security modules integrated for secure cryptographic operations.
Intrusion detection systems deployed.
DDoS protection measures in place.
Firewall and WAF protections enforced rigorously.
Rate limiting to prevent abuse and ensure performance.
24/7 security monitoring systems active.
Integration with Security Information and Event Management solutions.
Automated alerting for security incidents.
Formal incident response plans and teams are available.
Robust backup and disaster recovery systems implemented.
Geographic redundancy via cloud hosting and data replication.
Service-level guarantees on recovery time objectives and recovery point objectives.
Comprehensive business continuity planning in place.
Role-based access control systems implemented.
Fine-grained role-based access controls for security.
Complete audit trails for all system and user activities.
Built-in analytics tools for operational and business insights.
Real-time analytics for player behavior and operational performance.
Operator dashboards provide comprehensive monitoring.
Custom report generation supported.
Automated reports scheduled and generated.
Scheduled reporting capabilities.
Data export in CSV, JSON, XML and other formats.
Supports data mining to uncover operational insights.
Applies predictive analytics for player retention and revenue optimization.
Machine learning analytics incorporated for enhanced decision-making.
Detailed player behavior metrics and analysis.
Supports cohort analysis for segmented player groups.
Calculates lifetime value (LTV) of players.
Churn prediction models to anticipate player drop-off.
Includes revenue optimization tools through analytics and AI.
Support provided via email, phone, and live chat.
24/7 technical and operational support teams.
Multi-tiered support structure for incident escalation.
Remote diagnostics and troubleshooting support offered.
Onsite support available for major clients and implementations.
Fully functional ticketing system for support cases.
SLAs define support quality and response times.
Priority support available for VIP and high-volume clients.
Dedicated account and support managers assigned to key clients.
Migration and onboarding assistance provided for new clients.
