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Short description

EveryMatrix BonusEngine is a comprehensive bonus and promotion management system designed for casino and sportsbook operators. It provides a modular, flexible platform that enables operators to create, configure, and manage a wide range of bonus types and gamification campaigns to enhance player engagement and retention across multiple gambling verticals.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Bonus and promotion management system within an iGaming platform suite, functioning as a software developer tool and platform provider component.

What is the primary purpose and target market of this product?

The primary purpose of BonusEngine is to enable operators to design, deploy, and automate complex bonus and promotional campaigns, targeting player retention, acquisition, and loyalty enhancement in regulated online casino and sportsbook markets.

Which specific gambling verticals does this product serve?

BonusEngine supports multiple gambling verticals including online casino, sportsbook, and lottery sectors, offering unified bonusing capabilities across these verticals.

Is this product designed for B2B or B2C operations?

Operates on a B2B model providing modular, API-driven software solutions to gambling operators and platform providers for integration into their existing or new systems.

What makes this product unique in the market?

BonusEngine differentiates itself with its high flexibility in bonus creation, extensive gamification features such as tournaments, missions, achievement tables, advanced segmentation, multi-level wagering bonuses, and an integrated monitoring system for bonus abuse prevention.

What is the name of the company that developed this product?

EveryMatrix

In what year was the company founded?

2008

In which countries is the company registered?

Registered primarily in Malta, with international presence and compliance in multiple regulated jurisdictions worldwide.

Where is the main office located and are there regional offices?

Headquarters in Malta, with additional offices across Europe, Asia, and the Americas to support global operations.

How many years has this product been on the market?

Approximately 15+ years in the iGaming market, with BonusEngine being part of their expanded platform offerings in recent years.

How many employees work on this product's development?

The development team is large and specialized, supporting multiple modular products, with a staff likely numbering in the hundreds across technical and operational roles.

What languages is this product's interface available in?

Interfaces are available in multiple languages, supporting major European and international languages to cater to global operators.

Does this product support localization for different regions?

Extensive regional localization capabilities, enabling compliance with jurisdiction-specific requirements, languages, currencies, and promotional preferences.

What is the company's mission and philosophy?

To empower gaming operators with advanced, flexible, and modular technology solutions that enable innovation, player engagement, and compliance in regulated markets.

Is the company publicly traded or privately held?

Privately held company operating as a leading B2B technology provider in the iGaming industry.

What awards and certifications has this product received?

Holds certifications relevant to the iGaming sector, including regulated market approvals, with additional certificates for software quality and security standards typical for licensed providers.

Does the company participate in professional gambling industry associations?

Member of multiple professional gambling industry associations to ensure compliance, networking, and adherence to industry best practices.

What are the main milestones in this product's development history?

Key milestones include launching modular platforms such as CasinoEngine and BonusEngine, integration of gamification features, and expansion into sportsbook and lottery verticals.

Are there plans for IPO or investment attraction for the company?

Currently private with no publicized plans for IPO, focusing on organic growth and strategic partnerships.

Does the company offer partner programs for integrators?

Offers partner programs for integrators and affiliates, including multi-level commission models, marketing tools, and tracking within their PartnerMatrix system.

What is the company's corporate social responsibility approach?

Committed to corporate social responsibility with emphasis on ethical gaming, player protection, and regulatory compliance.

Does the company support responsible gambling initiatives?

Provides robust responsible gambling tools integrated within platforms including limits management, self-exclusion, cooling-off options, and behavioral monitoring.

What environmental standards does the company follow?

Adheres to general corporate environmental standards, with increasing awareness for sustainable IT operations common in the software industry.

Does the company offer training and certification programs for users of this product?

Provides training and certification for operators’ staff on the use of platform products and tools to maximize operational efficiency and compliance.

What is the product development strategy for the next 5 years?

Focuses on deepening modularity, expanding gamification features, enhancing AI-driven player segmentation, and continuing API-first approaches for integration flexibility.

Are there plans to expand this product to new geographical markets?

Planning to increase footprint in newly regulated markets worldwide, especially in North America, Latin America, and Africa.

Does the company have research and development departments?

Dedicated research and development teams working continuously on product innovation, platform performance optimization, and integration capabilities.

Does the company support startups and innovative projects?

Supports innovative projects through flexible API integration, modular components, and potential partnerships though direct startup incubation programs are not publicly detailed.

What is this product's market share in its segment?

Holds significant market share in iGaming platform components, especially in bonus and promotion management within regulated markets globally.

Who are the main competitors of this product?

Competitors include Playtech, Scientific Games (SG Digital), NetEnt (Entain), Betsoft, and other major iGaming platform providers with bonus systems.

What is this product's competitive advantage?

Modular architecture, deep API integration, wide content aggregation, comprehensive gamification tools, and strong regulatory compliance expertise.

Which geographical regions does this product currently serve?

Serves global regions including Europe, North America, Latin America, Asia-Pacific, and Africa, focusing on regulated markets.

What is the target customer profile for this product?

Online casino and sportsbook operators, lottery providers, white-label operators, and large platform integrators seeking advanced promotional systems.

Does this product offer white-label solutions?

Supports white-label solutions with customizable front-end and modular back-end components including BonusEngine integration.

What is the pricing model for this product?

Flexible pricing based on modular product selection, volume, and integration scope, typically subscription or revenue-share models.

Does this product offer flexible licensing options?

Offers flexible licensing agreements tailored to operator needs for modular components or full platform suites.

What is the go-to-market strategy for this product?

Focused on B2B marketing through industry events, direct sales, partnership networks, and digital channels targeting regulated operators.

Does the company have reseller or distributor networks for this product?

Utilizes direct sales and integration partners as well as platform resellers and technology partners to widen distribution reach.

How many games are included in this product's basic package?

BonusEngine is a promotion system integrated with casino platforms that may support thousands of games aggregated via CasinoEngine.

What types of games does this product support (slots, table games, live dealer, etc.)?

Supports promotions across multiple game types including slots, table games, live dealer games, virtuals, and sports betting.

Does this product support live-dealer functionality?

Supports live dealer games through integration with CasinoEngine and compatible game providers.

Is there support for VR/AR games in this product?

No specific public data on VR/AR support, generally focus remains on HTML5 and traditional game types.

Does this product support tournaments and competitions?

Full support for tournaments and competitions with flexible setup, tracking, and gamification elements integrated.

Is there a progressive jackpot system in this product?

Supports integration with jackpot systems and configurable jackpot promotions as part of gamification.

Does this product support multiplayer gaming?

Does not specifically provide native multiplayer game hosting but supports multiplayer-related promotions and features.

Are there social features in this product's games?

Includes gamification and social engagement features such as leaderboards, challenges, and achievement systems.

Does this product support player chat functionality?

No native player chat functionality within BonusEngine, as it focuses primarily on bonuses and promotions.

Is there ability to create private tables in this product?

Not applicable to BonusEngine; it is a promotion management system, not a game hosting platform.

Does this product support side-bets in card games?

Does not directly support side bets, as this is controlled at game software level rather than promotion system.

Is there an achievement and rewards system in this product?

Supports achievement and rewards systems as part of its gamification feature set.

Does this product support gamification (levels, experience, badges)?

Strong gamification support including missions, challenges, achievements, leaderboards, and tiered rewards.

Is there ability to personalize gaming interface in this product?

Enables personalized player experience through segmented bonus offerings, player segmentation, and targeted campaigns.

Does this product support different game speeds?

Game speed settings relate to game software, not BonusEngine functionality.

Is there auto-play functionality for slots in this product?

Auto-play is a feature from game software, not controlled by the BonusEngine system.

Does this product support game history for players?

Game history is managed in Player Account Management systems, not the BonusEngine directly.

Is there replay functionality for disputed situations in this product?

Typically handled by game providers; not a feature of BonusEngine.

Does this product support multiple currencies in games?

Supports multi-currency bonus configurations and wallet management integration.

Is there real-time currency conversion in this product?

Offers tools for currency management but real-time currency conversion generally handled by integrated PAM or payment systems.

Does this product support cryptocurrency gaming?

Supports crypto wallet integration and bonuses applied to crypto balances via modular platform components.

Is there blockchain technology integration in this product?

No direct blockchain integration disclosed for BonusEngine, focus is on conventional iGaming technology stacks.

What technological platforms is this product based on?

Built on modular, API-driven platform architecture compatible with web-based and cloud infrastructure.

Which operating systems does this product support?

Supports operation across major operating systems via web interfaces and API integration; no native OS constraints.

Does this product support cloud deployment?

Supports cloud deployment architectures for scalability and performance.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Compatible with container orchestration technologies like Docker and Kubernetes in deployment environments.

Which databases does this product support?

Supports standard relational databases typical for iGaming backend systems.

Does this product support microservices architecture?

Employs microservices architecture for modularity, flexibility, and scalability.

What APIs does this product provide for integration?

Rich API offerings for integration with casino platforms, PAM, payment systems, and third-party providers.

Does this product support RESTful API?

Provides RESTful APIs as standard for integration and data exchange.

Is there GraphQL support in this product?

No confirmed information on GraphQL support; RESTful APIs are primary interface.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports industry-standard data formats such as JSON and XML for API communication.

Does this product support real-time updates?

Supports real-time updates and event-triggered bonus awarding.

Which communication protocols does this product use?

Utilizes standard web communication protocols including HTTPS and WebSocket.

Does this product support WebSocket for online games?

Supports WebSocket protocols for real-time data exchange where applicable.

What are the network bandwidth requirements for this product?

Bandwidth requirements are optimized for modern internet use, scalable with concurrent user load.

Does this product support data caching?

Supports caching mechanisms for performance optimization in back-end services.

Which CDNs does this product support for content delivery?

Compatible with CDN integration for content delivery optimization.

Does this product support load balancing?

Supports load balancing to maintain high availability and performance.

Does this product support automatic scaling?

Supports automatic scaling in cloud environments to manage variable workloads.

Which monitoring systems are integrated with this product?

Includes integrated monitoring tools for performance, bonus campaign tracking, and abuse detection.

Does this product support centralized logging?

Provides centralized logging capabilities for operational transparency and troubleshooting.

Which analytics systems are built into this product?

Built-in analytics tools for bonus campaign performance and player behavior analysis.

Does this product support A/B testing?

Supports A/B testing of bonus configurations and promotional campaign effectiveness.

Is there ability to create sandbox environments in this product?

Provides sandbox environments for safe testing and configuration before live deployment.

Does this product support API versioning?

Employs API versioning to ensure backward compatibility and controlled updates.

What development tools does this product provide?

Offers developer tools and documentation to facilitate integration and configuration.

Does this product offer SDK for various programming languages?

Provides SDKs and libraries primarily in common languages such as JavaScript, C#, and Java for easier integration.

Does this product support automated testing?

Supports automated testing in development workflows to ensure stability and quality.

What continuous integration/deployment tools are available for this product?

Compatible with continuous integration and deployment tools for streamlined development cycles.

Does this product support blue-green deployment?

Supports blue-green deployment strategies for seamless updates.

Is there rollback capability in case of issues with this product?

Capable of rolling back to previous configurations to mitigate issues quickly.

Which performance monitoring systems are integrated with this product?

Includes monitoring systems to track system performance and user experience impact.

Does this product support distributed tracing?

Supports distributed tracing for debugging complex, multi-service interactions.

Are there built-in profiling tools in this product?

Includes profiling tools for optimizing system resource use.

Does this product support hot-swapping of components?

Supports component hot-swapping to reduce downtime during updates.

What are the hardware requirements for deploying this product?

Minimal hardware requirements due to cloud-based and modular architecture; scalable based on operator needs.

Does this product support multi-tenancy?

Fully supports multi-tenancy for operators managing multiple brands or regions.

What is the maximum number of concurrent users this product can handle?

Designed to support high concurrent user volumes typical of tier-one operators; exact numbers depend on deployment scale.

Does this product support horizontal scaling?

Fully supports horizontal scaling across distributed cloud environments.

What are the latency characteristics of this product?

Optimized for low-latency real-time bonus awarding and campaign responsiveness.

Does this product support geographic distribution?

Supports geographic distribution with regional data centers and compliance adjustments.

Are there disaster recovery capabilities in this product?

Implements disaster recovery plans and redundancy to ensure data safety and operational continuity.

Does this product support provably fair algorithms?

Provably fair algorithms are managed at the game provider level, not within BonusEngine.

Is there ability to create custom games in this product?

Does not create games but supports integration of custom games for promotional features.

Does this product support white-label solutions for games?

Supports white-label solutions for operator branding of bonus management systems.

Are there tools for creating promotional campaigns in games within this product?

Extensive tools for creating, managing, and automating promotional campaigns, including complex rules and triggers.

Does this product support seasonal content?

Supports seasonal and event-based content with customized promotional campaigns.

Is there ability to update games without downtime in this product?

Designed for zero-downtime updates minimizing player experience disruption.

Does this product support different RTP settings?

RTP settings controlled at game software level; BonusEngine handles bonus parameters independently.

Is there a volatility system for slots in this product?

Slot volatility relates to game content, not BonusEngine functionality.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Fully cross-platform via web and API integration supporting desktop, mobile, and tablet devices.

Is there optimization for different screen sizes in this product?

Interfaces are optimized for multiple device screen sizes.

Does this product support offline mode for some games?

Does not support offline mode, as it operates through web-connected systems.

Is there integration with game engines like Unity/Unreal in this product?

Integrates with various game engines indirectly through platform APIs, but not direct game engine development.

Does this product support HTML5 for all games?

Supports all HTML5 games via integration with casino content platforms.

What third-party integrations does this product support?

Supports extensive third-party integration including gaming content providers, PAMs, payment gateways, and marketing tools.

Does this product integrate with existing casino management systems?

Integrates with casino management systems for unified back-office control.

Are there payment gateway integrations available in this product?

Supports integration with multiple payment gateways for bonus and wallet management.

Does this product support CRM system integrations?

Integrates with CRM systems for personalized marketing and bonus targeting.

What marketing tools does this product integrate with?

Offers integration with marketing automation tools to manage campaigns and player engagement.

Does this product support affiliate system integrations?

Integrated with PartnerMatrix for affiliate program management and tracking.

Are there business intelligence tool integrations in this product?

Supports business intelligence tools integration for deep analytics.

Does this product support compliance and regulatory reporting integrations?

Provides integration with compliance and regulatory reporting systems for accurate data submission.

What user registration methods does this product support?

Supports standard user registration methods including direct sign-ups and PAM integration.

Does this product support two-factor authentication?

Supports two-factor authentication via PAM platform integration.

Is there an identity verification system (KYC) in this product?

Integrates with KYC systems for identity verification and regulatory compliance.

Does this product support automated document verification?

Supports automated document verification systems via PAM or third-party services.

Is there integration with age verification systems in this product?

Integrates age verification solutions to ensure compliance with regulatory age requirements.

Does this product support geolocation verification?

Supports geolocation verification to enforce jurisdictional restrictions.

Is there a player self-exclusion system in this product?

Provides self-exclusion options as part of responsible gambling measures.

Does this product support deposit and betting limits?

Supports deposit and betting limits enforcement through PAM and BonusEngine settings.

Are there cooling-off periods supported in this product?

Supports cooling-off periods configurable by operators within responsible gaming tools.

Does this product support gaming behavior monitoring?

Integrates behavior monitoring tools to spot problematic gambling patterns.

Are there alerts for suspicious activity in this product?

Provides suspicious activity alerts and bonus abuse detection mechanisms.

Does this product support VIP programs?

Supports VIP programs with customized bonuses and rewards.

Are there personal managers for VIP players in this product?

Integration possibilities for personal managers to oversee VIP player accounts.

Does this product support player segmentation?

Advanced player segmentation based on behavior, value, and preferences for targeted bonuses.

Is there a loyalty system with point accumulation in this product?

Supports loyalty programs with points accumulation and redemption features.

Does this product support personalized bonuses?

Enables personalized bonus offers tailored to individual player profiles.

Is there a referral system in this product?

Supports referral tracking and reward systems integrated with promotions.

Does this product support affiliate programs?

Fully supports multi-level affiliate program management in PartnerMatrix.

Is there CRM system integration in this product?

Fully integrates with CRM platforms for enhanced player management and marketing.

Does this product support email marketing?

Supports email marketing automation linked to bonus and player activity.

Are SMS notifications available in this product?

Supports SMS notifications for promotion alerts and player communications.

Does this product support push notifications?

Supports push notifications for real-time campaign updates and player engagement.

Is there a complaints and support system in this product?

Integrated complaint and support ticketing system provision through PAM.

Does this product support live chat with customer support?

Supports live chat customer service through integrated third-party tools.

Is there a multi-level support system in this product?

Supports multi-level support escalation and resolution workflows.

Does this product support customer service in multiple languages?

Provides multilingual support across user interfaces and customer service.

Is there a knowledge base for self-service in this product?

Offers knowledge base solutions for self-service information to operators and players.

Does this product support video verification?

Supports video verification services via PAM integrations.

Does this product support temporary account freezing?

Supports temporary account freezing functionalities.

Is there a password recovery system in this product?

Provides password recovery mechanisms integrated with platform PAM.

Does this product comply with GDPR for user data?

Fully GDPR compliant for user data privacy and security.

Is there a right to data deletion in this product?

Implements processes for users to exercise right to data deletion.

Does this product support user data export?

Supports user data export for regulatory and personal data requests.

Which payment systems are integrated with this product?

Integrates numerous payment systems, covering fiat, crypto, and e-wallets.

Does this product support bank transfers?

Supports bank transfer payments via integrated payment systems.

Is there cryptocurrency payment support in this product?

Supports cryptocurrency payments and wallet integration.

Does this product support e-wallets?

Supports e-wallet payments and management.

Is there mobile payment support in this product?

Supports mobile payment options.

Does this product support prepaid cards?

Supports prepaid card payments through payment gateway integrations.

Is there an instant deposit system in this product?

Enables instant deposits through integrated payment systems.

Does this product support scheduled deposits?

Supports scheduled deposit arrangements where applicable.

Is there a fast withdrawal system in this product?

Supports fast withdrawal processing integrated with payment providers.

Does this product support automated withdrawal processing?

Provides automated withdrawal processing capabilities.

Are there limits on deposits and withdrawals in this product?

Supports configurable deposit and withdrawal limits compliant with regulations.

Does this product support multi-currency operations?

Supports multi-currency wallets and transactions.

Is there automatic currency conversion in this product?

Offers automatic currency conversion tools integrated within wallet systems.

Does this product support both fiat and cryptocurrencies simultaneously?

Supports simultaneous fiat and cryptocurrency management.

Is there integration with DeFi protocols in this product?

No direct DeFi integration publicly known for BonusEngine.

Does this product support cryptocurrency staking?

Not currently supported within BonusEngine features.

Is there an escrow system for large transactions in this product?

No specific escrow system feature disclosed.

Does this product support multi-signature for crypto payments?

No public information on multi-signature crypto payment support.

Is there an anti-money laundering (AML) system in this product?

Integrates anti-money laundering systems typically via PAM and platform compliance tools.

Does this product support automatic transaction screening?

Supports automatic transaction screening per regulatory requirements.

Is there integration with sanctions lists in this product?

Includes sanctions lists integration for compliance.

Does this product support suspicious activity reporting?

Supports suspicious activity reporting to regulators and internal compliance.

Is there a tax accounting system in this product?

Provides tax accounting data and reporting integration.

Does this product support automatic report generation?

Enables automatic report generation on performance and compliance.

Is there integration with tax systems in this product?

Integrated with tax systems for automatic reporting.

Does this product support transaction fee accounting?

Supports transaction fee accounting and reconciliation.

Is there a payment reconciliation system in this product?

Provides payment reconciliation tools integrating multiple payment channels.

Does this product support chargeback handling?

Supports chargeback handling processes.

Is there a fraud detection system for payments in this product?

Built-in fraud detection systems for payment transactions.

Does this product support 3D Secure authentication?

Supports 3D Secure authentication via payment gateway integrations.

Is there a credit risk assessment system in this product?

Integration possibilities for credit risk assessment systems.

Does this product support installment payments?

No public information on installment payments support.

Is there integration with buy-now-pay-later services in this product?

No public information on Buy-Now-Pay-Later services integration.

Does this product support corporate banking for B2B clients?

Supports corporate banking features for B2B clients through payment providers.

Is there an automatic refund system in this product?

Supports automated refund processing integrated with payments.

What security certificates does this product have?

Holds standard security certifications aligned with iGaming industry standards.

Does this product support ISO 27001 compliance?

Compliance with ISO 27001 likely as part of company-wide information security management.

Is there PCI DSS certification for this product?

PCI DSS certification supported through integrated payment processing.

Does this product support GDPR compliance?

Fully supports GDPR security and privacy requirements.

Is there certification from gambling commissions for this product?

Operates under multiple gambling commission licenses and certifications globally.

Does this product support eCOGRA certification?

No explicit public confirmation of eCOGRA certification for BonusEngine.

Is there GLI testing for games in this product?

Games supported through CasinoEngine are generally GLI tested; BonusEngine focuses on promotions.

Does this product support iTech Labs certification?

No specific iTech Labs certification related to BonusEngine.

Are there regular security audits for this product?

Undergoes regular security audits as required for regulated operation.

Does this product support penetration testing?

Performs penetration testing on systems to ensure platform security.

Are there bug bounty programs for this product?

No publicly disclosed bug bounty programs.

Does this product support data encryption at rest?

Supports encryption of data at rest per industry best practices.

Is there data encryption in transit in this product?

Uses encryption protocols for data in transit such as TLS.

Does this product support end-to-end encryption?

Supports end-to-end encryption in critical data transactions.

Is there a key management system in this product?

Employs key management systems for cryptographic operations.

Does this product support hardware security modules (HSM)?

Not specifically disclosed.

Is there an intrusion detection system in this product?

Implements intrusion detection systems for platform security.

Does this product support DDoS protection?

Provides DDoS protection mechanisms to safeguard services.

Are there firewall and WAF protection in this product?

Firewall and web application firewall protections are standard.

Does this product support rate limiting?

Implements rate limiting to prevent abuse and ensure service availability.

Is there a security monitoring system in this product?

Continuous security monitoring systems in place.

Does this product support SIEM integration?

Integrates with Security Information and Event Management (SIEM) systems.

Are there automatic alerts for incidents in this product?

Provides automated incident alerts to security and operations teams.

Does this product support incident response procedures?

Established incident response procedures and teams.

Is there a backup and disaster recovery system in this product?

Comprehensive backup and disaster recovery systems are implemented.

Does this product support geographic redundancy?

Supports geographic redundancy for high availability.

Are there RTO/RPO guarantees for this product?

Maintains RTO and RPO guarantees aligned with industry standards.

Does this product support business continuity planning?

Comprehensive business continuity planning in place.

Is there an access control system in this product?

Implements robust access control systems.

Does this product support role-based access control?

Supports role-based access control for operational security.

Is there an audit trail for all actions in this product?

Maintains detailed audit trails for all critical actions.

What built-in analytical tools are available in this product?

Includes built-in analytical tools for performance and operational insights.

Does this product support real-time analytics?

Supports real-time analytics on player behavior and campaign impact.

Are there operator dashboards in this product?

Provides operator dashboards for management and monitoring.

Does this product support custom reports?

Supports customized reporting capabilities.

Is there automatic report generation in this product?

Enables automatic report generation on performance and compliance.

Does this product support scheduled reporting?

Supports scheduling of reports for operator convenience.

Is there data export in various formats from this product?

Exports data in multiple common formats including CSV, XML, JSON.

Does this product support data mining functionality?

Supports data mining functionalities through integrated analytics.

Is there predictive analytics in this product?

Provides predictive analytics tools to enhance player engagement forecasting.

Does this product support machine learning for analytics?

Incorporates machine learning analytics for segmentation and behavior analysis.

Is there player behavior analytics in this product?

Advanced player behavior analytics integrated for targeted marketing.

Does this product support cohort analysis?

Supports cohort analysis to track player groups over time.

Are there LTV (lifetime value) calculations in this product?

Includes tools for lifetime value calculations.

Does this product support churn prediction?

Supports churn prediction to identify at-risk players.

Are there revenue optimization tools in this product?

Tools available to optimize revenue through targeted promotions and player engagement.

What technical support channels are available for this product?

Offers multiple technical support channels including email, phone, and ticketing.

Does this product offer 24/7 technical support?

Provides 24/7 technical support for critical platform issues.

Is there a multi-level support system for this product?

Multi-level support system for efficient issue resolution.

Does this product support remote diagnostics?

Supports remote diagnostics capabilities for faster troubleshooting.

Is there on-site support available for this product?

Offers onsite support for major clients as needed.

Does this product support a ticketing system?

Comprehensive ticketing system used for support.

Are there SLA guarantees for support of this product?

Provides SLA guarantees depending on client agreements.

Does this product offer priority support for critical clients?

Priority support available for premium clients.

Are there dedicated support managers for this product?

Assigns dedicated account and technical managers to key clients.

Does the company offer migration assistance for this product?

Offers migration assistance for operators moving from other platforms.