Konami SYNKROS is an advanced casino management system designed to enhance operational efficiency and player engagement within casino environments. It provides real-time data analytics, marketing tools, slot and table management, loyalty programs, compliance reporting, and customer relationship management (CRM) functionalities to optimize casino operations and customer service.
Casino management system and software platform provider specializing in casino floor operations, player management, and CRM solutions.
The primary purpose of SYNKROS is to provide casino operators with a comprehensive management platform that tracks player activity, manages gaming devices and tables, supports loyalty and marketing programs, and ensures regulatory compliance. Its target market includes land-based casinos, multi-property operators, and integrated resorts.
SYNKROS serves multiple gambling verticals including land-based casinos (slots, table games), sports betting integration, bingo, keno, and internet gaming sites.
Konami SYNKROS operates a B2B business model, providing its casino management system and software solutions directly to casino operators and gaming venues.
SYNKROS is unique for its real-time multi-site relational database architecture, integrated marketing and loyalty tools, advanced CRM features, biometric player tracking via SYNK Vision, cashless and cardless gaming solutions, and robust compliance systems such as SYNK31 for AML and regulatory reporting.
Konami Gaming, Inc.
Konami Gaming was established as a division in 2000, with its SYNKROS system evolving over 20+ years alongside parent company Konami, founded in 1969.
The company is registered primarily in the United States, where Konami Gaming, Inc. is headquartered.
Primary office locations include Las Vegas, Nevada, USA, with additional regional support and presence globally linked to Konami’s international operations.
SYNKROS has been in the market and evolving for over 20 years since its initial launch around the early 2000s.
The exact development team size is proprietary, but Konami Gaming employs a substantial team including software developers, engineers, and support staff typically numbering in the hundreds.
SYNKROS interfaces support multiple languages including English, and likely additional languages to accommodate various global casino markets.
The system supports extensive regional localization including regulatory compliance adaptations, language options, currency support, and market-specific reporting standards.
To deliver innovative and reliable casino management technology that empowers operators to optimize gaming floor performance, enhance player experiences, and ensure compliance with regulatory requirements.
Konami Gaming, Inc. operates as a private entity under the larger Konami Holdings Corporation, which is publicly traded in Japan.
Konami SYNKROS is known for receiving industry recognition for innovation and reliability but specific recent awards are not publicly itemized in detail.
Konami participates in major industry events and associations such as G2E (Global Gaming Expo), regulatory bodies, and professional casino management consortiums globally.
Key milestones include the launch of SYNKROS in early 2000s, ongoing enhancements to real-time data analytics, adoption of biometric tracking with SYNK Vision, integration of cashless gaming technologies, and advanced AML compliance modules (SYNK31).
There are no publicly available plans for an IPO specifically for Konami Gaming or the SYNKROS business unit.
Konami offers partner programs for integrators and casino operators that include training, certification, and tailored service agreements to facilitate system deployment and customization.
SYNKROS includes responsible gambling tools such as player behavior monitoring, self-exclusion management, and compliance with gambling regulations to support safer play.
Specific environmental standards followed by Konami Gaming are not publicly detailed; generally, technology providers adhere to corporate sustainability policies fitting their operational regions.
Konami provides comprehensive training and certification for SYNKROS users through the Konami Training Academy and ongoing customer advisory support.
The product development strategy includes expanding biometric player tracking, enhancing AI-driven analytics, extending support for cardless and mobile solutions, and improving cloud-based system deployments.
Konami aims to expand SYNKROS further into Asia-Pacific markets and reinforce presence in North America, Europe, and emerging gaming jurisdictions.
The company maintains dedicated R&D teams focusing on database performance, player tracking technologies, mobile integration, and AML compliance innovations.
Key technology trends include AI and machine learning analytics, biometric authentication, real-time data streaming, cloud infrastructure, and integrated cashless gaming.
No specific public information on startup support programs, but Konami often collaborates through partnerships and industry innovation forums.
SYNKROS is considered one of the top casino management systems worldwide, supporting over 400 venues globally, positioning it among market leaders in the land-based casino sector.
Primary competitors include Scientific Games, IGT (International Game Technology), Aristocrat, Novomatic, and Everi casino management systems.
Competitive advantages include strong real-time data capabilities, integrated biometric solutions, comprehensive CRM, regulatory compliance tools, and high system reliability.
Supported regions include North America, Asia-Pacific, Europe, and select global gambling markets.
Target customers are land-based casino operators ranging from large resorts, multi-property operators to specialized gaming venues such as cruise ships and local casinos.
SYNKROS is primarily a branded platform tailored for operators but may offer customizable modules though pure white-label offerings are not common.
Pricing details are proprietary but typically include licensing fees, maintenance, and service contracts suited for casino operators based on property size and feature set.
Konami’s go-to-market strategy focuses on industry trade shows, partnerships, direct operator engagements, and continuous enhancement of system capabilities based on customer feedback.
Includes direct sales by Konami Gaming’s sales teams combined with regional service partners and integrators.
The SYNKROS system manages slot and table games but does not itself provide games; it supports integration of thousands of game titles from multiple providers.
Supports slots, electronic table games, live dealer games (via integration), bingo, keno, and sportsbook interfaces.
SYNKROS supports live dealer game management through integration with live gaming tables and biometric tracking.
There is no verified data indicating direct support for VR/AR gaming in SYNKROS.
Supports tournament and competition management features as part of its marketing and CRM tools.
SYNKROS includes progressive jackpot management capabilities integrated with slot floor management.
Multiplayer gaming support is provided via system management and tracking, especially in tournament and table game contexts.
Player chat functionality is generally outside SYNKROS scope as it focuses on floor management and CRM.
Supports management and tracking of private tables within casino operations.
Side bet support is enabled through table game integration modules.
Supports player achievement and reward systems to incentivize loyalty and engagement.
SYNKROS has built-in gamification support including levels, experience points, and badges to enhance player loyalty programs.
Provides interface and program personalization capabilities to tailor player experiences and marketing outreach.
Does not directly control game speeds, as it is a management platform, but supports reporting and analytics on game performance.
Auto-play functionality is game-level and outside the CMS scope.
Supports comprehensive game history tracking and player activity logging.
No verified data specifically about replay functionality for disputed game situations.
Supports multiple currencies to accommodate international casino operations.
Real-time currency conversion support is available for multi-currency reporting and player account management.
No verified support for cryptocurrency gaming transactions directly in SYNKROS.
No verified blockchain technology integration indicated for SYNKROS.
Based on Oracle database technology, Java development tools, and TCP/IP networking; supports multi-tier architecture.
Supports cloud deployment options to enhance scalability and remote management capabilities.
No specific data confirming support for containerization technologies like Docker or Kubernetes.
Primarily uses Oracle relational database systems for data management.
No explicit mention of microservices architecture; SYNKROS uses a robust n-tier architecture.
Provides APIs for integration with gaming devices, third-party systems, and operational tools.
Supports RESTful APIs for integration and data exchange.
No verified information on GraphQL support.
Supports common data exchange formats such as JSON and XML.
Fully supports real-time data updates for player tracking and floor management.
Uses TCP/IP networking primarily for real-time communication.
No explicit data on WebSocket protocol support.
Requires reliable network infrastructure to support real-time streaming and multi-site databases; bandwidth depends on data volume.
Supports data caching mechanisms to optimize performance.
No verified CDN support; content delivery is managed internally within casino network infrastructure.
Supports load balancing for high availability and performance.
No direct evidence of auto-scaling capabilities; scalability managed by infrastructure design.
Includes system monitoring tools for performance, configuration, and early issue detection.
Supports centralized logging for audit trails and operational oversight.
Built-in analytics and business intelligence tools for player behavior, marketing, and operational data.
No verified information on A/B testing support.
May offer sandbox or test environments for configuration and training.
Supports API versioning for backward compatibility and integration stability.
Provides development and configuration tools within its Java and Oracle ecosystem.
No publicly available SDKs; integrations primarily via APIs.
No explicit data about automated testing tools provided to customers.
No publicly available details on continuous integration/deployment tooling.
No explicit information on blue-green deployment support.
Standard enterprise backup and rollback procedures likely supported but no explicit detail.
Integrated performance monitoring with real-time and historical trending.
No verified support for distributed tracing.
No specific profiling tool information available.
No verified hot-swapping support.
Server-grade hardware recommended; specific requirements depend on casino size and deployment scale.
Supports multi-property management and multi-site casino operations under single system deployments.
Designed to support large-scale operations with thousands of concurrent users but exact maximums are proprietary.
Architecture supports horizontal scaling across multiple casino sites.
Low-latency architecture designed for real-time data and operational responsiveness.
Supports geographically distributed casino properties with centralized management.
Includes backup and disaster recovery systems for data protection and business continuity.
No direct provably fair algorithm integration as it is a management system rather than game provider.
Supports integration and management of custom games within its ecosystem.
Not a game provider; does not offer white-label games.
Provides marketing and promotional campaign tools integrated with player tracking and bonusing engines.
Supports seasonal and event-based content through marketing and promotional tools.
Designed for high availability with minimal downtime during updates.
RTP settings managed at game level, not directly part of SYNKROS.
Volatility is a game characteristic; SYNKROS tracks performance but does not set volatility.
Platform management supports desktop terminals for operators; player engagement via mobile apps supported.
Operator interface optimized for multiple screen sizes and device types.
No offline mode; requires network connectivity for real-time operations.
No direct integration with game engines like Unity or Unreal; focuses on operational management integration.
Supports integration with HTML5-based games via APIs.
Integrates with third-party game providers, payment gateways, compliance systems, and marketing platforms.
Seamless integration with casino management systems and cage management.
Supports integration with multiple payment gateways to facilitate cashless gaming and cashier systems.
Advanced CRM system built-in for player relationship management and analytics.
Integrated marketing and promotional campaign management tools.
No direct data on affiliate program integration.
Supports business intelligence tool integrations with data export capabilities.
Comprehensive compliance and regulatory reporting including AML and tax document exports.
Supports multiple user/player registration methods including card, QR code, biometrics.
No explicit information on two-factor authentication support.
Includes KYC tools integrated into AML reporting system.
No verified automated document verification.
Supports age verification systems to comply with regulatory requirements.
Geographic access controls supported for regulatory compliance.
Supports player self-exclusion management.
Enables setup and enforcement of deposit and betting limits.
Supports cooling-off periods to promote responsible gaming.
Includes player behavior monitoring tools for responsible gambling enforcement.
Provides suspicious activity reporting and alerts for regulatory compliance.
Supports VIP player programs with tailored marketing and engagement tools.
Supports assignment of personal managers for VIP clients.
Advanced player segmentation for targeted marketing and loyalty programs.
Comprehensive loyalty points system with accumulation and redemption options.
Supports personalized bonus offers based on player data.
No explicit data on referral system availability.
No direct evidence of affiliate program support.
Fully integrated CRM system within SYNKROS platform.
Supports automated email marketing campaigns.
Supports SMS notification systems for promotions and alerts.
Push notification support via mobile apps.
Provides complaint and customer support ticketing functionalities.
Supports live chat functions for customer service on casino floor.
Multi-level support workflows and escalation management.
Supports multilingual customer and operator interfaces.
Provides knowledge base resources for system users.
No verified video verification support.
Supports account blocking controls.
Supports temporary account freezing.
Password recovery systems provided for users.
Fully GDPR compliant with relevant privacy and data protection controls.
Supports data deletion rights in compliance with privacy laws.
Enables user data export functionalities for regulatory compliance.
Integrates with multiple payment systems including cashless and electronic payment methods.
Supports bank transfer options through integrated payment gateways.
No direct support for cryptocurrency payments.
Supports e-wallet payment integrations.
Supports mobile payment solutions.
Supports prepaid card systems for cashless gaming.
Supports instant deposit processing.
No specific data on scheduled deposit support.
Supports fast withdrawal processing.
Supports automated withdrawal processing workflows.
Enables limit setting for deposits and withdrawals for responsible gaming.
Supports multiple currencies natively.
Supports automatic currency conversion in reporting and accounts.
No support for simultaneous fiat and cryptocurrency usage.
No verified DeFi protocol integration.
No cryptocurrency staking support.
No escrow system support.
No multi-signature support for crypto payments.
Sophisticated AML system with features such as Multiple Transaction Logs, Suspicious Activity Reporting, Currency Transaction Reporting, and more.
Automated transaction screening is part of AML processes.
Supports sanctions list integrations as part of compliance modules.
Comprehensive suspicious activity reporting tools.
Supports tax document generation and accounting compliance.
Automatic report scheduling and generation.
Supports integration with tax systems for reporting.
Supports transaction fee accounting.
Provides payment reconciliation tools.
Supports chargeback management.
Provides fraud detection integrated with payment and transaction monitoring.
No specific public data on 3D Secure support.
No explicit credit risk assessment system described.
No data on installment payment support.
No buy-now-pay-later service integration data.
No specific corporate banking features for B2B clients described.
Supports automated refund processing.
Holds industry standard security certificates; specifics not publicly detailed.
No explicit confirmation of ISO 27001 certification.
Likely PCI DSS compliant given payment integration scope, though no direct confirmation.
Implements GDPR security compliance with data privacy measures.
Compliant with major gambling commission regulations; system certifications verified by regulatory bodies.
No specific eCOGRA certification for the management system.
Games connected via SYNKROS are GLI tested; the system itself supports integration.
No direct iTech Labs certification for the system.
Undergoes regular security audits.
Supports penetration testing as part of security best practices.
No public bug bounty program noted.
Supports data encryption at rest.
Supports data encryption in transit.
End-to-end encryption practices implemented.
Key management systems are part of security architecture.
No explicit hardware security module support detailed.
Intrusion detection systems integrated.
Includes DDoS protection measures.
Uses firewall and web application firewall protections.
Implements rate limiting to protect services.
Provides continuous security monitoring.
Integrates with SIEM solutions.
Supports automatic incident alerts.
Incident response procedures established.
Comprehensive backup and disaster recovery systems in place.
Supports geographic redundancy for high availability.
SLA-backed RTO and RPO service guarantees likely provided.
Business continuity plans and support available.
Role-based access control implemented.
Supports granular role-based permissions.
Comprehensive audit trails for all system actions.
Built-in analytics tools for operational and marketing insights.
Real-time analytics capabilities.
Operator dashboards with customizable views.
Custom report creation supported.
Automatic report scheduling and generation.
Scheduled reporting of operational and compliance data.
Supports exports in formats like CSV, XML, JSON.
Supports data mining for player behavior and operational trends.
Includes predictive analytics for player segmentation and marketing optimization.
Machine learning analytics in development/use for enhanced insights.
Detailed player behavior analytics tools.
Supports cohort analysis for marketing and player retention.
Calculates lifetime value metrics for players.
Includes tools for churn prediction.
Integrated revenue optimization tools.
Support via phone, email, live chat, and on-site.
24/7 support available for critical systems.
Multi-level technical support system in place.
Supports remote diagnostics and maintenance.
Onsite support availability for clients.
Uses advanced ticketing systems for issue management.
Service level agreements offered.
Priority support for key clients.
Provides dedicated account and support managers.
Offers migration assistance and consulting for new clients.
