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Short description

NetRefer is a data-driven, AI-powered affiliate marketing platform provider specializing in the iGaming industry. It focuses on managing the entire affiliate marketing lifecycle, including affiliate signup, customer relationship management (CRM), accurate tracking, reporting, rewarding, communication, and automated payments for affiliates. The company serves online casino and sportsbook operators with scalable and reliable solutions built on Microsoft Azure and Databricks technologies.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Platform provider specializing in affiliate marketing and CRM software for the iGaming sector.

What is the primary purpose and target market of this product?

The primary purpose of NetRefer's products is to empower iGaming operators and affiliates by providing a streamlined, accurate, and scalable affiliate marketing management system that includes CRM functionalities to optimize customer and affiliate relationships. Its target market includes online casino and sportsbook operators and their affiliate networks.

Which specific gambling verticals does this product serve?

Serves online casino, sportsbook, forex, finance, and option trading verticals with robust affiliate marketing software solutions.

Is this product designed for B2B or B2C operations?

Operates under a B2B business model, providing software and platform solutions to iGaming operators and affiliate program managers.

What makes this product unique in the market?

Unique capabilities include AI-powered data analysis, full lifecycle affiliate management (tracking, reporting, rewarding, communication), customizable reward plans, multi-language support (26 languages), microservices architecture, and integration with Microsoft Azure and Databricks for performance and data protection.

What is the name of the company that developed this product?

NetRefer

In what year was the company founded?

2005

In which countries is the company registered?

Registered in Malta

Where is the main office located and are there regional offices?

Primary office located in Gzira, Malta, with regional presence supported virtually through cloud platforms.

How many years has this product been on the market?

Active in the market for approximately 20 years since its founding in 2005.

How many employees work on this product's development?

Employs between 51-200 employees, including technology and marketing experts focused on continuous product improvement.

What languages is this product's interface available in?

Supports up to 26 languages for global usability in the affiliate interface and administrative platform.

Does this product support localization for different regions?

Provides extensive regional localization to support various geographic markets and operators worldwide, with language and compliance adaptability.

What is the company's mission and philosophy?

To provide the best affiliate marketing software in the world, offering CLEAR, FAIR, and TRUSTED solutions that empower operators and affiliates to maximize performance and revenue through innovative technology.

Is the company publicly traded or privately held?

Privately held company.

What awards and certifications has this product received?

No publicly verified awards or certifications specific to NetRefer found; however, the company maintains industry trust through rigorous technical standards and accreditation in iGaming software.

Does the company participate in professional gambling industry associations?

No direct information found; typically software providers in this space participate in iGaming industry bodies such as EGBA, RGA, or similar affiliate marketing and gaming associations.

What are the main milestones in this product's development history?

Key milestones include evolving from a standard affiliate platform into an AI-powered, microservices-based solution supporting high-volume affiliate programs, integration with Microsoft Azure and Databricks, and expansion across iGaming and financial verticals.

Are there plans for IPO or investment attraction for the company?

No verified information available regarding IPO or specific investment plans.

Does the company offer partner programs for integrators?

Offers partner programs for integrators and affiliate marketers with customizable affiliate recruitment, management, and reporting tools.

What is the company's corporate social responsibility approach?

Specific corporate social responsibility initiatives are not detailed; providers in this industry typically promote responsible marketing and data security practices.

Does the company support responsible gambling initiatives?

Not explicitly stated, but platforms like NetRefer generally facilitate responsible gambling indirectly by ensuring transparent and fair affiliate practices that support regulatory compliance.

What environmental standards does the company follow?

No explicit environmental standards information available; industry standard involves adhering to general corporate environmental policies and sustainable IT infrastructure where applicable.

Does the company offer training and certification programs for users of this product?

Provides training and onboarding support for affiliate marketers and operators to effectively use the platform and maximize campaign performance.

What is the product development strategy for the next 5 years?

Emphasizes continual product refinement using AI and data analytics, expansion of microservices architecture, enhanced scalability, security, and integration with leading cloud computing services such as Microsoft Azure.

Are there plans to expand this product to new geographical markets?

Plans to grow geographical reach by supporting multiple languages and localized compliance for global iGaming markets.

Does the company have research and development departments?

Maintains dedicated research and development teams focusing on AI-driven analytics, platform scalability, security, and new feature development.

Does the company support startups and innovative projects?

No specific information available. Generally, solutions like NetRefer support established operators but may offer scalable options for smaller programs and startups.

What is this product's market share in its segment?

Considered one of the leading affiliate marketing platform providers in the iGaming segment, powering affiliate programs for over 80 gaming operators globally.

Who are the main competitors of this product?

Competitors include Income Access, Raketech, Betsson Group affiliate solutions, and other affiliate marketing and CRM providers specialized in iGaming.

What is this product's competitive advantage?

Offers a comprehensive, AI-powered affiliate lifecycle management platform with strong data analytics capabilities, highly customizable reward plans, real-time reporting, microservices-based architecture, and strong cloud technology partnerships.

Which geographical regions does this product currently serve?

Primarily serves global markets with a focus on Europe and other regulated iGaming territories through multi-language and regional compliance features.

What is the target customer profile for this product?

Online casino and sportsbook operators, affiliate program managers, and affiliate marketers within regulated iGaming and related sectors.

Does this product offer white-label solutions?

No explicit mention of white-label solutions; focus is on software platform provision rather than turnkey white-label casino or sportsbook solutions.

What is the pricing model for this product?

Pricing is quote-based, reflecting a customized approach based on client size and requirements.

Does this product offer flexible licensing options?

Offers flexible editions tailored for small, medium, and large affiliate programs, though detailed licensing structures are not publicly available.

What is the go-to-market strategy for this product?

Focuses on delivering clear, fair, and trusted affiliate marketing tools supported by AI analytics, with direct marketing to iGaming operators and participation in gaming industry events.

Does the company have reseller or distributor networks for this product?

Primarily direct platform sales to operators; details on reseller or distributor networks are not publicly provided.

How many games are included in this product's basic package?

Not applicable as NetRefer is an affiliate marketing platform, not a game provider.

What types of games does this product support (slots, table games, live dealer, etc.)?

Not applicable; the platform supports affiliate marketing for multiple gambling verticals rather than games themselves.

Does this product support live-dealer functionality?

Not applicable.

Is there support for VR/AR games in this product?

Not applicable.

Does this product support tournaments and competitions?

Not applicable.

Is there a progressive jackpot system in this product?

Not applicable.

Does this product support multiplayer gaming?

Not applicable.

Are there social features in this product's games?

Social features are focused on affiliate communication and reporting rather than in-game social functions.

Does this product support player chat functionality?

Not applicable.

Is there ability to create private tables in this product?

Not applicable.

Does this product support side-bets in card games?

Not applicable.

Is there an achievement and rewards system in this product?

NetRefer supports affiliate reward plans that may include bonuses and tiered commissions, which function as achievement incentives for affiliates.

Does this product support gamification (levels, experience, badges)?

Uses gamification concepts in affiliate reward plans and performance incentives to boost engagement and optimize affiliate output.

Is there ability to personalize gaming interface in this product?

The platform allows customization of reports, dashboards, and affiliate statuses to tailor user experiences.

Does this product support different game speeds?

Not applicable.

Is there auto-play functionality for slots in this product?

Not applicable.

Does this product support game history for players?

Not applicable.

Is there replay functionality for disputed situations in this product?

Not applicable.

Does this product support multiple currencies in games?

Supports multi-currency tracking and reporting relevant to affiliate transactions.

Is there real-time currency conversion in this product?

Supports real-time currency conversion to accommodate affiliates and operators in different currencies.

Does this product support cryptocurrency gaming?

Supports affiliates marketing crypto-based gambling products, but direct crypto gaming support is not clearly specified.

Is there blockchain technology integration in this product?

No specific blockchain integrations publicly noted.

What technological platforms is this product based on?

Built on Microsoft Azure cloud, Databricks for big data analytics, using microservices architecture for scalability and robustness.

Which operating systems does this product support?

Cloud-based platform accessible via web browsers on multiple operating systems; no dedicated desktop or mobile apps specified.

Does this product support cloud deployment?

Fully cloud-deployed using Microsoft Azure for scalability, security, and performance.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Uses microservices architecture, likely compatible with containerization technologies such as Docker and Kubernetes, though specifics are not public.

Which databases does this product support?

Utilizes big data technologies integrating data lakes and warehouses via Databricks; exact database engines are not publicly detailed.

Does this product support microservices architecture?

Employs microservices architecture to allow modular development, deployment, and scalability.

What APIs does this product provide for integration?

Provides APIs for integration and data exchange with operator systems and affiliate interfaces.

Does this product support RESTful API?

Supports RESTful API standards for flexible third-party integration.

Is there GraphQL support in this product?

No specific information on GraphQL support available.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports common data exchange formats such as JSON and XML for reporting and integration.

Does this product support real-time updates?

Provides real-time performance and tracking updates within affiliate and operator dashboards.

Which communication protocols does this product use?

Uses secure HTTP/HTTPS protocols; details on other protocols are not publicly specified.

Does this product support WebSocket for online games?

No explicit mention of WebSocket support, but real-time dashboard updates are indicated.

What are the network bandwidth requirements for this product?

Optimized for high-volume affiliate traffic with scalable cloud infrastructure to accommodate varying bandwidth needs.

Does this product support data caching?

Employs data caching mechanisms typical of cloud platforms to enhance performance and responsiveness.

Which CDNs does this product support for content delivery?

Uses Microsoft Azure CDN and related technologies for fast content delivery globally.

Does this product support load balancing?

Microsoft Azure load balancing used to ensure system reliability and availability.

Does this product support automatic scaling?

Auto-scaling supported via cloud infrastructure to handle traffic spikes and growth.

Which monitoring systems are integrated with this product?

Integrated monitoring for system performance, security, and uptime through cloud tooling and internal dashboards.

Does this product support centralized logging?

Utilizes centralized logging for operational visibility and troubleshooting.

Which analytics systems are built into this product?

Built-in analytics leveraging AI and big data technologies to provide detailed affiliate marketing insights and reports.

Does this product support A/B testing?

No direct mention of A/B testing functionality for campaigns, but custom reporting supports performance comparison.

Is there ability to create sandbox environments in this product?

Offers sandbox environments for testing affiliate campaigns and platform features before production deployment.

Does this product support API versioning?

Supports API versioning to maintain integration stability during updates.

What development tools does this product provide?

Provides developer tools for API access, reporting customization, and integration.

Does this product offer SDK for various programming languages?

No publicly available specific SDKs noted; API integration is the main development interface.

Does this product support automated testing?

Likely uses automated testing internally for platform quality assurance, though no explicit customer-facing details are available.

What continuous integration/deployment tools are available for this product?

Uses continuous integration and continuous deployment practices to deliver updates efficiently and reliably.

Does this product support blue-green deployment?

No explicit confirmation of blue-green deployment methodology, but zero downtime and minimal disruption deployment strategies are implied.

Is there rollback capability in case of issues with this product?

Supports rollback capabilities to revert software updates in case of issues.

Which performance monitoring systems are integrated with this product?

Uses integrated performance monitoring tools within cloud infrastructure and internal systems.

Does this product support distributed tracing?

No explicit information about distributed tracing support publicly available.

Are there built-in profiling tools in this product?

Internal use of profiling tools is likely for performance optimization, though not publicly detailed.

Does this product support hot-swapping of components?

No explicit hot-swapping of components detailed; microservices architecture supports independent service updates.

What are the hardware requirements for deploying this product?

Cloud-hosted service requires no specific hardware on the client side beyond standard internet-enabled devices.

Does this product support multi-tenancy?

Supports multi-tenancy to allow servicing multiple clients and affiliate programs on a single platform instance.

What is the maximum number of concurrent users this product can handle?

Designed to handle very high numbers of concurrent users typical of large affiliate programs; exact limits are proprietary.

Does this product support horizontal scaling?

Supports horizontal scaling through cloud infrastructure to accommodate increased load.

What are the latency characteristics of this product?

Optimized for low latency performance using cloud services and data caching to ensure timely reporting and tracking.

Does this product support geographic distribution?

Fully supports geographic distribution via cloud deployment with multi-region availability.

Are there disaster recovery capabilities in this product?

Includes disaster recovery plans using cloud infrastructure with geographic redundancy.

Does this product support provably fair algorithms?

Not applicable as NetRefer is an affiliate marketing platform, not a game provider.

Is there ability to create custom games in this product?

Not applicable.

Does this product support white-label solutions for games?

Not applicable.

Are there tools for creating promotional campaigns in games within this product?

Provides promotional campaign tracking and reward plan customization tools for affiliate marketing.

Does this product support seasonal content?

Not applicable.

Is there ability to update games without downtime in this product?

Supports zero or minimal downtime updates to avoid disruption of affiliate programs.

Does this product support different RTP settings?

Not applicable.

Is there a volatility system for slots in this product?

Not applicable.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Platform accessible cross-platform via web browser on desktop and mobile devices.

Is there optimization for different screen sizes in this product?

User interface optimized for various screen sizes including desktop and mobile.

Does this product support offline mode for some games?

Not applicable; platform requires online connectivity for real-time tracking and reporting.

Is there integration with game engines like Unity/Unreal in this product?

Not applicable.

Does this product support HTML5 for all games?

Platform user interface is HTML5-based for compatibility and responsiveness.

What third-party integrations does this product support?

Supports integrations with payment systems, CRM, marketing tools, and other operator systems.

Does this product integrate with existing casino management systems?

Integrates with casino management systems to streamline affiliate data and reporting.

Are there payment gateway integrations available in this product?

Supports integration with payment gateways to handle affiliate reward payouts.

Does this product support CRM system integrations?

Built-in CRM system managing contacts, communications, affiliate relationships, and customer data.

What marketing tools does this product integrate with?

Integrates with marketing tools for campaign management and performance monitoring.

Does this product support affiliate system integrations?

Comprehensive affiliate program management with affiliate tracking, reporting, and communication tools.

Are there business intelligence tool integrations in this product?

Supports integration with business intelligence tools like Databricks for advanced analytics.

Does this product support compliance and regulatory reporting integrations?

Supports compliance and regulatory reporting relevant to affiliate marketing in regulated jurisdictions.

What user registration methods does this product support?

Supports affiliate and user registration management with customizable signup and approval workflows.

Does this product support two-factor authentication?

Industry best practice includes two-factor authentication support for secure access, but no specific verification found.

Is there an identity verification system (KYC) in this product?

KYC integration not explicitly detailed; typically operators handle KYC, with CRM tools supporting data management.

Does this product support automated document verification?

Not specified.

Is there integration with age verification systems in this product?

Not specified; such functionalities are normally part of operator compliance systems.

Does this product support geolocation verification?

Not specified.

Is there a player self-exclusion system in this product?

Self-exclusion is usually managed by operators; the platform supports compliance reporting but no direct control stated.

Does this product support deposit and betting limits?

Not applicable to this CRM system directly.

Are there cooling-off periods supported in this product?

Not applicable.

Does this product support gaming behavior monitoring?

Provides behavioral analytics for affiliate performance but not player behavioral monitoring.

Are there alerts for suspicious activity in this product?

Security and fraud detection measures likely included to monitor suspicious affiliate activity.

Does this product support VIP programs?

Supports customizable affiliate reward plans that can cater to VIP affiliates with personalized incentives.

Are there personal managers for VIP players in this product?

Platform supports different user roles including account management and affiliate managers for personalized service.

Does this product support player segmentation?

Supports segmentation of affiliates and customers for targeted reporting and reward plans.

Is there a loyalty system with point accumulation in this product?

Supports incentive and reward plan structures that can include loyalty points for affiliates.

Does this product support personalized bonuses?

Dynamic bonus plans available within affiliate reward management.

Is there a referral system in this product?

Fully supports management of referral networks and sub-affiliates.

Does this product support affiliate programs?

Core functionality includes comprehensive affiliate program management.

Is there CRM system integration in this product?

Built-in CRM with integration APIs for operator systems is a core platform feature.

Does this product support email marketing?

Supports email communication workflows to affiliates and customers as part of the CRM.

Are SMS notifications available in this product?

SMS notification capability likely integrated or supported through third-party add-ons.

Does this product support push notifications?

Not explicitly stated; possible via integrated marketing tools.

Is there a complaints and support system in this product?

Operators typically manage customer complaints; platform supports communication channels for affiliates.

Does this product support live chat with customer support?

Usually provided at operator level; no direct live chat on CRM platform detailed.

Is there a multi-level support system in this product?

Supports multi-role and multi-level user access and control within the system.

Does this product support customer service in multiple languages?

Supports interface and communication in up to 26 languages.

Is there a knowledge base for self-service in this product?

Not explicitly stated; user support documentation and guides likely available.

Does this product support video verification?

Not specified.

Does this product support temporary account freezing?

Supports temporary suspension of affiliate accounts if required.

Is there a password recovery system in this product?

Standard password recovery mechanisms likely implemented.

Does this product comply with GDPR for user data?

Fully GDPR compliant with data protection policies aligned with European standards.

Is there a right to data deletion in this product?

Supports user rights to data deletion as per GDPR requirements.

Does this product support user data export?

Provides data export capabilities in multiple formats for user and affiliate data.

Which payment systems are integrated with this product?

Integration with various payment systems to automate affiliate payments.

Does this product support bank transfers?

Supports bank transfer payouts to affiliates.

Is there cryptocurrency payment support in this product?

No explicit mention, but many affiliate systems now support cryptocurrency payouts.

Does this product support e-wallets?

Supports e-wallet payment methods integration for affiliate rewards.

Is there mobile payment support in this product?

Not directly applicable for affiliate payments but platform compatible with mobile-enabled payment gateways.

Does this product support prepaid cards?

Not specified.

Is there an instant deposit system in this product?

Platform manages payments to affiliates, supporting timely and automated payouts.

Does this product support scheduled deposits?

Supports scheduled affiliate payments as part of finance management.

Is there a fast withdrawal system in this product?

Designed for fast processing of rewards and withdrawals to affiliates.

Does this product support automated withdrawal processing?

Automated payments management is a core feature.

Are there limits on deposits and withdrawals in this product?

Not applicable; managed by operator systems.

Does this product support multi-currency operations?

Fully multi-currency support for tracking and payments.

Is there automatic currency conversion in this product?

Real-time currency conversion supported to facilitate multi-currency transactions.

Does this product support both fiat and cryptocurrencies simultaneously?

Not explicitly stated.

Is there integration with DeFi protocols in this product?

Not specified.

Does this product support cryptocurrency staking?

Not specified.

Is there an escrow system for large transactions in this product?

Not specified.

Does this product support multi-signature for crypto payments?

Not specified.

Is there an anti-money laundering (AML) system in this product?

Supports compliance workflows related to anti-money laundering as part of financial tracking.

Does this product support automatic transaction screening?

Likely includes transaction monitoring features for affiliate payments.

Is there integration with sanctions lists in this product?

Not explicitly detailed.

Does this product support suspicious activity reporting?

Supports reporting mechanisms for suspicious affiliate or payment activities.

Is there a tax accounting system in this product?

Provides tax accounting support related to affiliate payments and commissions.

Does this product support automatic report generation?

Automatic, scheduled report generation and distribution is a standard feature.

Is there integration with tax systems in this product?

Not specified.

Does this product support transaction fee accounting?

Supports accounting for transaction fees related to affiliate rewards.

Is there a payment reconciliation system in this product?

Includes reconciliation features for payments and reward balances.

Does this product support chargeback handling?

Supports chargeback tracking and reporting within the affiliate finance management.

Is there a fraud detection system for payments in this product?

Employs fraud detection mechanisms for affiliate financial transactions.

Does this product support 3D Secure authentication?

Not applicable; relevant for payment gateways external to platform.

Is there a credit risk assessment system in this product?

Not specified.

Does this product support installment payments?

Not applicable.

Is there integration with buy-now-pay-later services in this product?

Not applicable.

Does this product support corporate banking for B2B clients?

Not specified.

Is there an automatic refund system in this product?

Supports automated refund processing related to affiliate activity adjustments.

What security certificates does this product have?

Uses standard security certificates consistent with Microsoft Azure cloud platform security.

Does this product support ISO 27001 compliance?

Likely compliant given platform focus on security, though no explicit certification found.

Is there PCI DSS certification for this product?

Not applicable as platform does not directly process payments but integrates with PCI DSS certified gateways.

Does this product support GDPR compliance?

Fully supports GDPR security compliance with data protection and user control features.

Is there certification from gambling commissions for this product?

No direct certifications found but compliant with regulations relevant to iGaming affiliate marketing.

Does this product support eCOGRA certification?

Not found specific to NetRefer.

Is there GLI testing for games in this product?

Not applicable.

Does this product support iTech Labs certification?

Not applicable.

Are there regular security audits for this product?

Regular security audits are industry best practice and likely conducted to maintain platform security.

Does this product support penetration testing?

Supports and likely conducts penetration testing for security assurance.

Are there bug bounty programs for this product?

No public bug bounty program information found.

Does this product support data encryption at rest?

Data encryption at rest supported as part of cloud platform security measures.

Is there data encryption in transit in this product?

Supports encryption of data in transit via TLS/SSL protocols.

Does this product support end-to-end encryption?

Not explicitly detailed, but security best practices suggest strong encryption throughout data lifecycle.

Is there a key management system in this product?

Uses industry-standard key management practices integrated with cloud provider security.

Does this product support hardware security modules (HSM)?

Not specifically detailed.

Is there an intrusion detection system in this product?

Intrusion detection systems integrated as part of cloud security infrastructure.

Does this product support DDoS protection?

Uses DDoS protection within Microsoft Azure cloud environment.

Are there firewall and WAF protection in this product?

Employs web application firewall (WAF) protections to secure the platform.

Does this product support rate limiting?

Implements rate limiting to protect against abusive traffic and attacks.

Is there a security monitoring system in this product?

Includes ongoing security monitoring integrated with cloud services.

Does this product support SIEM integration?

Likely integrated with SIEM tools for centralized security event management.

Are there automatic alerts for incidents in this product?

Automatic incident alerts are part of the monitoring and security response system.

Does this product support incident response procedures?

Defined incident response protocols supported to rapidly resolve security events.

Is there a backup and disaster recovery system in this product?

Comprehensive backup and disaster recovery system built on cloud infrastructure.

Does this product support geographic redundancy?

Geographic data redundancy ensured via Azure multi-region deployment.

Are there RTO/RPO guarantees for this product?

Industry-standard recovery time objectives (RTO) and recovery point objectives (RPO) maintained.

Does this product support business continuity planning?

Comprehensive business continuity planning supported by cloud resilience and redundancy.

Is there an access control system in this product?

Role-based access control systems governing user permissions and data access.

Does this product support role-based access control?

Fully implemented role-based access control for different user types and privileges.

Is there an audit trail for all actions in this product?

Complete audit trail logging for all actions within the system for compliance and troubleshooting.

What built-in analytical tools are available in this product?

Built-in analytical tools providing comprehensive reporting and KPIs for affiliate marketing.

Does this product support real-time analytics?

Real-time analytics and dashboards for monitoring affiliate performance and system status.

Are there operator dashboards in this product?

Provides operator dashboards with customizable views and actionable insights.

Does this product support custom reports?

Supports creation of custom reports tailored to business needs.

Is there automatic report generation in this product?

Automatic, scheduled report generation and distribution is a standard feature.

Does this product support scheduled reporting?

Supports scheduled reporting workflows to deliver regular updates to stakeholders.

Is there data export in various formats from this product?

Supports a variety of data export formats including CSV, JSON, and XML.

Does this product support data mining functionality?

Uses AI-driven data mining techniques for in-depth affiliate marketing insights.

Is there predictive analytics in this product?

Incorporates predictive analytics to forecast trends and optimize affiliate programs.

Does this product support machine learning for analytics?

Leverages machine learning in analytics for enhanced pattern recognition and decision-making.

Is there player behavior analytics in this product?

Focuses on affiliate marketing behavior analytics rather than direct player behavior monitoring.

Does this product support cohort analysis?

Supports cohort analysis in affiliate performance and campaign tracking.

Are there LTV (lifetime value) calculations in this product?

Provides lifetime value (LTV) calculations for affiliates and their referred customers.

Does this product support churn prediction?

Includes churn prediction models to identify at-risk affiliates or customers.

Are there revenue optimization tools in this product?

Tools and insights aimed at optimizing affiliate-generated revenue.

What technical support channels are available for this product?

Provides technical support via ticketing systems, email, and phone support channels.

Does this product offer 24/7 technical support?

24/7 support availability for high-priority clients is typically offered.

Is there a multi-level support system for this product?

Supports multi-level support with escalation protocols to address issues efficiently.

Does this product support remote diagnostics?

Offers remote diagnostics to troubleshoot client platform and integration issues.

Is there on-site support available for this product?

Onsite support availability is typically limited; mostly remote support provided.

Does this product support a ticketing system?

Comprehensive ticketing system used for managing client support requests.

Are there SLA guarantees for support of this product?

Service level agreements providing uptime and support guarantees are usually provided to clients.

Does this product offer priority support for critical clients?

Priority support services available for critical clients and enterprise accounts.

Are there dedicated support managers for this product?

Dedicated account and support managers assigned to key clients for personalized service.

Does the company offer migration assistance for this product?

Provides migration assistance to clients transitioning from other affiliate or CRM platforms.