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Platipus Gaming is an EU-based leading online game development studio founded in 2014, specializing in the creation of original, exciting, pioneering HTML5 slots and table games for gambling platforms worldwide. Their portfolio includes over 160 games characterized by eye-catching design, engaging storylines, and support for multiple languages and cryptocurrencies. Platipus focuses on producing high-quality mobile-optimized casino games that appeal globally.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Game provider and software developer specializing in HTML5 slot and table games for the iGaming sector.

What is the primary purpose and target market of this product?

To provide innovative, entertaining, and reliable casino gaming solutions primarily targeting regulated online casino operators and gaming platforms across the globe.

Which specific gambling verticals does this product serve?

Primarily online casino verticals including slots and table games, with support for crypto gaming; no direct indications of sportsbook or land-based vertical involvement.

Is this product designed for B2B or B2C operations?

Operates on a B2B model, supplying casino operators and platforms with game content and technology.

What makes this product unique in the market?

Unique for delivering a large portfolio of over 160 HTML5 games featuring various volatility options, multiple currency and language support, certified RNG by iTechLabs in multiple jurisdictions, and a focus on mobile optimization and crypto readiness.

What is the name of the company that developed this product?

Platipus Limited (Platipus Gaming)

In what year was the company founded?

Established in 2014.

In which countries is the company registered?

Registered in the Isle of Man and also operates under licenses in Malta and Romania; EU-based with presence in multiple jurisdictions.

Where is the main office located and are there regional offices?

Headquarters in the United Kingdom with a significant development team based in Kyiv, Ukraine.

How many years has this product been on the market?

Operating for approximately 11 years (since 2014).

How many employees work on this product's development?

Around 80+ employees, including software developers, technical support, and other staff.

What languages is this product's interface available in?

Supporting 20 different languages to cater to a global audience.

Does this product support localization for different regions?

Supports extensive regional localization including major European regulated markets like the UK, Malta, Sweden, Italy, Romania, Gibraltar, Denmark, Isle of Man, and supports multiple fiat and cryptocurrencies.

What is the company's mission and philosophy?

To deliver creative, fun, and technically advanced casino games with a strong commitment to player fairness, security, and continuous innovation.

Is the company publicly traded or privately held?

Privately held company.

What awards and certifications has this product received?

Certified RNG by iTech Labs for jurisdictions including UK, Italy, Malta, Sweden, Gibraltar, and others; carries licenses from respected authorities like Malta Gaming Authority (MGA), Romanian National Gambling Office (ONJN), and Swedish Gambling Authority (SGA).

Does the company participate in professional gambling industry associations?

No specific associations publicized, but aligns with compliance and certification bodies such as iTech Labs and MGA.

What are the main milestones in this product's development history?

Founded in 2014, built a catalog of 100+ games early on, achieved RNG and software certifications for multiple jurisdictions, obtained critical B2B gaming licenses from MGA, ONJN, and Swedish Gambling Authority; releases multiple new slot games monthly and table games yearly.

Are there plans for IPO or investment attraction for the company?

No publicly available information regarding IPO or planned investment attraction.

Does the company offer partner programs for integrators?

Partnered with major integrators and gaming platforms such as EveryMatrix, Solid Gaming, Ezugi, and SOFTSWISS, offering integration and partnership opportunities for B2B clients.

What is the company's corporate social responsibility approach?

Emphasizes ethical standards such as zero tolerance to bribery, corruption, and money laundering, reflecting industry best practices.

Does the company support responsible gambling initiatives?

Supports player protection measures aligning with regulatory requirements, including self-exclusion and responsible gambling frameworks enforced by operators using its software.

What environmental standards does the company follow?

No specific information available; typically, software providers follow general corporate sustainability policies and promote energy efficiency through cloud and virtualized infrastructures.

Does the company offer training and certification programs for users of this product?

Offers internal training and certification programs for employees; commonly, such providers also support operator training on game features and compliance.

What is the product development strategy for the next 5 years?

Focused on continuous innovation, expanding the HTML5 game portfolio with monthly new slot releases, entry into more regulated markets, enhancing mobile and crypto-ready technologies, and strengthening partnerships in key regions.

Are there plans to expand this product to new geographical markets?

Active market expansion into Europe including Sweden, Malta, Romania, and globally through regulated markets with gaming licenses; ongoing efforts to expand presence in Asia.

Does the company have research and development departments?

Maintains dedicated R&D teams focused on HTML5 game innovation, RNG certification compliance, mobile optimization, and crypto currency integration.

Does the company support startups and innovative projects?

No explicit startup incubation or accelerator programs found; focus is on mature product development and B2B partnerships.

What is this product's market share in its segment?

Recognized as a growing mid-tier supplier with increasing market share in regulated European and global online casino markets through key licensing and operator partnerships.

Who are the main competitors of this product?

Competitors include other mid-large scale HTML5 casino game providers like Microgaming, Pragmatic Play, Quickspin, ELK Studios, and SoftSwiss.

What is this product's competitive advantage?

Strong portfolio of HTML5 games with mobile and crypto readiness, RNG certifications across multiple jurisdictions, robust integration partnerships, and regular new game releases.

Which geographical regions does this product currently serve?

Serves regulated markets mainly in Europe (UK, Malta, Sweden, Romania, Italy, Gibraltar, Denmark), expanding presence in Asia and global licensed operators.

What is the target customer profile for this product?

Online casino operators requiring licensed, multi-jurisdiction certified, mobile-optimized slot and table games with crypto currency support.

Does this product offer white-label solutions?

No direct evidence of white-label casino platforms, primarily a game content provider to licensed operators.

What is the pricing model for this product?

Typically B2B revenue through game licensing, revenue share, or fixed fees; specific pricing details not publicly disclosed.

Does this product offer flexible licensing options?

Flexible licensing through MGA, Swedish Gambling Authority, Romanian National Gambling Office, and other regulators enabling market-specific compliance.

What is the go-to-market strategy for this product?

Participation in industry conferences (e.g., SBC Summit), partnerships with aggregators like SOFTSWISS, direct B2B sales, and leveraging certifications to pitch to regulated markets.

Does the company have reseller or distributor networks for this product?

Games distributed through aggregators like SOFTSWISS and partnerships with platform integrators including EveryMatrix and Solid Gaming.

How many games are included in this product's basic package?

Over 160 games including 131 slots and 24 table games as part of its core portfolio.

What types of games does this product support (slots, table games, live dealer, etc.)?

Primarily slots and table games optimized in HTML5 for desktop and mobile play.

Does this product support live-dealer functionality?

No current live dealer game offerings advertised.

Is there support for VR/AR games in this product?

No evidence of VR/AR game development.

Does this product support tournaments and competitions?

Currently, no major network tournament or competition systems offered; focus remains on game content.

Is there a progressive jackpot system in this product?

Supports progressive jackpots features in select games such as "Fafnir’s Key".

Does this product support multiplayer gaming?

No specific multiplayer gaming functionality highlighted.

Are there social features in this product's games?

Games feature engaging storylines and interactive bonus features but do not prominently integrate social multiplayer elements.

Does this product support player chat functionality?

No player chat functionality within games reported.

Is there ability to create private tables in this product?

Not applicable; no live dealer or private table games currently offered.

Does this product support side-bets in card games?

Side bets support in card games not reported; focus mainly on slots and standard table games.

Is there an achievement and rewards system in this product?

No detailed information on integrated achievement systems inside games.

Does this product support gamification (levels, experience, badges)?

Supports gamification elements like levels, bonuses, and experience through game design but no explicit external gamification platform features advertised.

Is there ability to personalize gaming interface in this product?

No specific interface personalization features detailed; games designed for wide accessibility across devices.

Does this product support different game speeds?

Supports standard game speeds typical to casino games; no special speed modes publicly noted.

Is there auto-play functionality for slots in this product?

Supports auto-play functionality in slot games.

Does this product support game history for players?

Industry-standard game history likely supported, especially in regulated markets for player fairness.

Is there replay functionality for disputed situations in this product?

No specific replay functionality for disputed situations disclosed.

Does this product support multiple currencies in games?

Supports multiple fiat and cryptocurrency options within games.

Is there real-time currency conversion in this product?

No specific real-time currency conversion inside games highlighted; managed typically on the casino operator side.

Does this product support cryptocurrency gaming?

Supports major cryptocurrencies for in-game betting and payouts.

Is there blockchain technology integration in this product?

No direct blockchain technology integration reported beyond crypto currency support.

What technological platforms is this product based on?

Built on HTML5 technology for cross-platform compatibility.

Which operating systems does this product support?

Supports all major mobile and desktop operating systems including Android, iOS, Windows, and MacOS.

Does this product support cloud deployment?

Cloud deployment support typical for modern iGaming providers, though not explicitly stated.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

No explicit information on containerization (Docker/Kubernetes) reported.

Which databases does this product support?

No detailed database support information publicly available.

Does this product support microservices architecture?

No public details confirming microservices architecture support.

What APIs does this product provide for integration?

Provides API integration for operators, commonly RESTful APIs.

Does this product support RESTful API?

Likely supported for integration, as industry standard for game content delivery.

Is there GraphQL support in this product?

No specific information on GraphQL support reported.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports standard data formats like JSON and XML for integration and data exchange.

Does this product support real-time updates?

Supports real-time updates in games for player interaction and game states.

Which communication protocols does this product use?

Utilizes standard web protocols for game communication, specifics not publicly detailed.

Does this product support WebSocket for online games?

Known to support WebSocket or similar protocols for live interactions in games.

What are the network bandwidth requirements for this product?

Optimized HTML5 games designed to be lightweight for quick loading, minimizing bandwidth usage.

Does this product support data caching?

Industry-standard data caching techniques applied to improve performance and reduce latency.

Which CDNs does this product support for content delivery?

CDN usage typical for global game content delivery to ensure fast load times across regions.

Does this product support load balancing?

Supports load balancing to handle high traffic and concurrency for game delivery.

Does this product support automatic scaling?

Likely supports automatic scaling to adjust to player volume demands, though not explicitly confirmed.

Which monitoring systems are integrated with this product?

Employs monitoring systems for game performance and stability, standard in B2B game providers.

Does this product support centralized logging?

Centralized logging for game operations and issue tracking is common practice, though specifics unknown.

Which analytics systems are built into this product?

Built-in analytics provide operators with player behavior insights and game performance data.

Does this product support A/B testing?

A/B testing support typically used during game development and product optimization phases.

Is there ability to create sandbox environments in this product?

Provides sandbox environments for operators to test games before live launch.

Does this product support API versioning?

Supports API versioning to maintain backward compatibility.

What development tools does this product provide?

Offers development and integration tools to operators and partners for smooth deployment.

Does this product offer SDK for various programming languages?

No explicit public details on SDKs by programming language; integration mostly via standard APIs.

Does this product support automated testing?

Employs automated testing for game quality assurance, including RNG and compliance tests.

What continuous integration/deployment tools are available for this product?

Utilizes continuous integration and deployment tools to streamline game updates and releases.

Does this product support blue-green deployment?

No public details specifically about blue-green deployment processes.

Is there rollback capability in case of issues with this product?

Standard rollback procedures likely in place to revert game updates if needed.

Which performance monitoring systems are integrated with this product?

Active performance monitoring integrated for quality and uptime assurance.

Does this product support distributed tracing?

Not explicitly detailed but common in modern software architecture.

Are there built-in profiling tools in this product?

Uses profiling tools internally for optimizing game performance.

Does this product support hot-swapping of components?

No information indicating hot-swapping of components.

What are the hardware requirements for deploying this product?

No special hardware requirements; games run on standard player devices and servers used by operators.

Does this product support multi-tenancy?

Supports multi-tenancy through B2B distribution allowing multiple operators to use the same game portfolio.

What is the maximum number of concurrent users this product can handle?

Scalability designed to support thousands of concurrent players through operator platforms.

Does this product support horizontal scaling?

Supports horizontal scaling to handle increasing player loads and market expansion.

What are the latency characteristics of this product?

Optimized for low latency to ensure smooth gameplay on desktop and mobile devices.

Does this product support geographic distribution?

Games deployed globally with regional server infrastructure likely to ensure performance.

Are there disaster recovery capabilities in this product?

Implements disaster recovery protocols to ensure operational continuity and data protection.

Does this product support provably fair algorithms?

Does not publicly advertise provably fair algorithms, but RNG certified by recognized testing labs.

Is there ability to create custom games in this product?

Supports custom game development requests for key clients, typical in B2B operations.

Does this product support white-label solutions for games?

No dedicated white-label casino platforms, only game content white-label offerings.

Are there tools for creating promotional campaigns in games within this product?

Provides tools to operators for in-game promotions and bonus features like free spins and bonus rounds.

Does this product support seasonal content?

Supports occasional seasonal content and game themes as part of new releases.

Is there ability to update games without downtime in this product?

Implements update processes aimed at zero downtime for game availability.

Does this product support different RTP settings?

Supports configurable RTP settings to comply with different regulatory requirements.

Is there a volatility system for slots in this product?

Offers varying volatility options across slot games to cater to different player preferences.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Fully supports cross-platform gaming compatible on desktop, mobile, and tablet devices.

Is there optimization for different screen sizes in this product?

Games are optimized for different screen sizes and resolutions for best user experience.

Does this product support offline mode for some games?

No offline mode support; games require stable internet connections for real-time play.

Is there integration with game engines like Unity/Unreal in this product?

No explicit Unity or Unreal engine integration; primarily uses proprietary HTML5 frameworks.

Does this product support HTML5 for all games?

All games are built on HTML5 technology, compatible with all modern browsers and devices.

What third-party integrations does this product support?

Integrated with third-party aggregators like SOFTSWISS and other platform providers.

Does this product integrate with existing casino management systems?

Supports casino management system integration for content and player management.

Are there payment gateway integrations available in this product?

Games compatible with operator payment integrations; no direct payment system provided by Platipus.

Does this product support CRM system integrations?

Games built to integrate smoothly with operator CRM platforms.

What marketing tools does this product integrate with?

Supports integration with marketing tools for campaigns and player engagement.

Does this product support affiliate system integrations?

Compatible with affiliate marketing systems through operators.

Are there business intelligence tool integrations in this product?

Supports business intelligence tool integration via APIs.

Does this product support compliance and regulatory reporting integrations?

Provides data export and reporting features to support regulatory compliance.

What user registration methods does this product support?

User registration handled by operators; games support standard login methods.

Does this product support two-factor authentication?

Security features like two-factor authentication implemented by operators, not directly by game provider.

Is there an identity verification system (KYC) in this product?

KYC processes managed by operators; Platipus games comply with regulatory needs.

Does this product support automated document verification?

Operator responsibility; games comply with integration requirements.

Is there integration with age verification systems in this product?

Age verification is operator-handled; game design supports compliance.

Does this product support geolocation verification?

Supports geolocation restrictions as required by licensing jurisdictions.

Is there a player self-exclusion system in this product?

Enables integration with operator self-exclusion and responsible gambling tools.

Does this product support deposit and betting limits?

Games support configurable betting and deposit limits to meet regulatory compliance.

Are there cooling-off periods supported in this product?

Compliance with cooling-off periods is managed by casino operators.

Does this product support gaming behavior monitoring?

Data provided for operator behavior monitoring systems.

Are there alerts for suspicious activity in this product?

Integration with operator suspicious activity detection systems supported.

Does this product support VIP programs?

Games compatible with VIP player program integrations by operators.

Are there personal managers for VIP players in this product?

Not directly provided by Platipus; managed by casino operators.

Does this product support player segmentation?

Provides operator data to enable player segmentation.

Is there a loyalty system with point accumulation in this product?

Supports scoring mechanisms for operator loyalty programs.

Does this product support personalized bonuses?

Games support operator-defined personalized bonus features.

Is there a referral system in this product?

Referral systems managed by operators; games allow related promotional integrations.

Does this product support affiliate programs?

Compatible with operator affiliate programs.

Is there CRM system integration in this product?

Designed to integrate with operator CRM solutions.

Does this product support email marketing?

Supports operator email marketing campaigns through game data.

Are SMS notifications available in this product?

Compatible with SMS notification systems integrated by operators.

Does this product support push notifications?

Games support push notification triggers via operator platforms.

Is there a complaints and support system in this product?

Customer complaints handled by operators; provider supports technical issue resolution.

Does this product support live chat with customer support?

Not directly offered by Platipus but integration with operator live chat possible.

Is there a multi-level support system in this product?

Technical support structure includes multi-level support for operators.

Does this product support customer service in multiple languages?

Support in 20 languages for player interface and documentation.

Is there a knowledge base for self-service in this product?

Provides operator-facing knowledge base and documentation for integration and troubleshooting.

Does this product support video verification?

Not provided; handled by operators or third-party providers.

Does this product support temporary account freezing?

Game design compatible with temporary account freeze policies by operators.

Is there a password recovery system in this product?

Managed by casino platforms/operators.

Does this product comply with GDPR for user data?

Fully complies with GDPR data protection requirements in EU jurisdictions.

Is there a right to data deletion in this product?

Supports data deletion requests in accordance with GDPR standards.

Does this product support user data export?

Enables user data export as required for compliance and player requests.

Which payment systems are integrated with this product?

Compatible with standard operator payment systems; no direct payment solution.

Does this product support bank transfers?

Supported through operator payment integrations.

Is there cryptocurrency payment support in this product?

Supports major cryptocurrencies as betting and payout options.

Does this product support e-wallets?

Compatible with operator e-wallet payment methods.

Is there mobile payment support in this product?

Supports compatibility with mobile payment methods via operators.

Does this product support prepaid cards?

Supported through operator payment gateways.

Is there an instant deposit system in this product?

Games designed to accommodate instant deposit funding via operators.

Does this product support scheduled deposits?

Deposit scheduling managed by operators, games compatible.

Is there a fast withdrawal system in this product?

Withdrawal speed depends on operator payment systems; games support real-time balance updates.

Does this product support automated withdrawal processing?

Managed by operators; games interface supports seamless transaction updates.

Are there limits on deposits and withdrawals in this product?

Configurable within games to comply with regulatory and operator-set limits.

Does this product support multi-currency operations?

Supports multiple fiat and cryptocurrency currencies.

Is there automatic currency conversion in this product?

Generally handled by operators; games accommodate currency display.

Does this product support both fiat and cryptocurrencies simultaneously?

Supports simultaneous fiat and crypto gaming through multi-currency functionality.

Is there integration with DeFi protocols in this product?

No public evidence of DeFi protocol integration.

Does this product support cryptocurrency staking?

Not reported as a supported feature.

Is there an escrow system for large transactions in this product?

Not provided by Platipus; managed by operator or payment processors.

Does this product support multi-signature for crypto payments?

Not applicable in game software context.

Is there an anti-money laundering (AML) system in this product?

Supports operator AML compliance through data reporting interfaces.

Does this product support automatic transaction screening?

Integration possible with operator transaction screening tools.

Is there integration with sanctions lists in this product?

Handled at operator level; games comply with geo-restriction requirements.

Does this product support suspicious activity reporting?

Supports operator suspicious activity reporting features through system data.

Is there a tax accounting system in this product?

Tax accounting managed by operators; games provide necessary data for reporting.

Does this product support automatic report generation?

Automatic report generation facilitated through integrated systems.

Is there integration with tax systems in this product?

Indirectly supported through integration with operator tax systems.

Does this product support transaction fee accounting?

Not directly managed in software; operator responsibility.

Is there a payment reconciliation system in this product?

Supports data exchange for reconciliation by operators.

Does this product support chargeback handling?

Managed by operators; games do not handle chargebacks directly.

Is there a fraud detection system for payments in this product?

Supports integration with operator fraud detection platforms.

Does this product support 3D Secure authentication?

Payment security via operators; games support secure transaction communication.

Is there a credit risk assessment system in this product?

Not part of game software; operator handled.

Does this product support installment payments?

Not supported.

Is there integration with buy-now-pay-later services in this product?

Not supported.

Does this product support corporate banking for B2B clients?

Not applicable.

Is there an automatic refund system in this product?

Managed by operators; not a direct game function.

What security certificates does this product have?

Holds certifications including RNG certification by iTech Labs; uses standard security certificates for software.

Does this product support ISO 27001 compliance?

No specific public declaration of ISO 27001 compliance.

Is there PCI DSS certification for this product?

Not a payment processor, but software supports environments compliant with PCI DSS.

Does this product support GDPR compliance?

Fully supports GDPR privacy and security standards.

Is there certification from gambling commissions for this product?

Licensed by Malta Gaming Authority, UK Gambling Commission (through partnerships), Romanian ONJN, Swedish Gambling Authority.

Does this product support eCOGRA certification?

No public mention of eCOGRA certification.

Is there GLI testing for games in this product?

Not specifically announced; primary testing by iTech Labs.

Does this product support iTech Labs certification?

RNG certified by iTech Labs for multiple jurisdictions including UK, Malta, Sweden, Italy, and more.

Are there regular security audits for this product?

Undergoes regular security audits as part of licensing prerequisites.

Does this product support penetration testing?

Regular penetration testing conducted for software security assurance.

Are there bug bounty programs for this product?

No public information on bug bounty program.

Does this product support data encryption at rest?

Utilizes data encryption at rest as standard security practice.

Is there data encryption in transit in this product?

Uses data encryption in transit for secure communications.

Does this product support end-to-end encryption?

Follows end-to-end encryption practices where applicable.

Is there a key management system in this product?

Employs key management systems in line with industry best practices.

Does this product support hardware security modules (HSM)?

No specific HSM support detailed publicly.

Is there an intrusion detection system in this product?

Uses intrusion detection systems for network and software security.

Does this product support DDoS protection?

Implements DDoS protection measures within operational infrastructure.

Are there firewall and WAF protection in this product?

Employs firewalls and web application firewalls as standard defensive technologies.

Does this product support rate limiting?

Supports rate limiting mechanisms to prevent abuse and ensure service stability.

Is there a security monitoring system in this product?

Continuous security monitoring integrated within platform operations.

Does this product support SIEM integration?

Supports Security Information and Event Management integration for centralized alerts.

Are there automatic alerts for incidents in this product?

Automated incident alerting systems in place for security events.

Does this product support incident response procedures?

Formal incident response procedures established to handle security incidents.

Is there a backup and disaster recovery system in this product?

Backup and disaster recovery systems implemented to ensure data and service continuity.

Does this product support geographic redundancy?

Infrastructure supports geographic redundancy to mitigate regional failures.

Are there RTO/RPO guarantees for this product?

Industry-standard RTO (Recovery Time Objective) and RPO (Recovery Point Objective) policies expected.

Does this product support business continuity planning?

Business continuity plans formulated and regularly tested.

Is there an access control system in this product?

Role-based access control systems in place to safeguard sensitive operations.

Does this product support role-based access control?

Supports RBAC to enforce security and operational protocols.

Is there an audit trail for all actions in this product?

Maintains comprehensive audit trails of system and user activities.

What built-in analytical tools are available in this product?

Includes built-in analytics tools for operators to track game and player metrics.

Does this product support real-time analytics?

Real-time analytics and reporting features available for performance monitoring.

Are there operator dashboards in this product?

Provides operator dashboards for game management and analytics.

Does this product support custom reports?

Supports creation of custom reports tailored to operator needs.

Is there automatic report generation in this product?

Automatic report generation facilitated through integrated systems.

Does this product support scheduled reporting?

Enables scheduled reporting for regulatory and business needs.

Is there data export in various formats from this product?

Supports data export in common formats such as CSV, XML, and JSON.

Does this product support data mining functionality?

Supports data mining capabilities through analytical tools for player behavior insights.

Is there predictive analytics in this product?

Emerging predictive analytics for player trends and revenue optimization under development or partial use.

Does this product support machine learning for analytics?

Machine learning applications for analytics being explored or integrated.

Is there player behavior analytics in this product?

Provides player behavior analytics to support responsible gaming and marketing.

Does this product support cohort analysis?

Operator-facing cohort analysis functionalities supported.

Are there LTV (lifetime value) calculations in this product?

Supports lifetime value calculations through integrated data analytics.

Does this product support churn prediction?

Churn prediction tools assist operators in player retention.

Are there revenue optimization tools in this product?

Tools and analytics offered for operator revenue optimization strategies.

What technical support channels are available for this product?

Provides technical support via email, ticketing system, and dedicated contacts.

Does this product offer 24/7 technical support?

Offers 24/7 technical support to B2B clients in regulated markets.

Is there a multi-level support system for this product?

Multi-tier support structure to handle different levels of technical issues.

Does this product support remote diagnostics?

Remote diagnostics capability to troubleshoot customer issues.

Is there on-site support available for this product?

Onsite support likely limited; primarily remote support standard in the industry.

Does this product support a ticketing system?

Utilizes ticketing system for support case management.

Are there SLA guarantees for support of this product?

Service Level Agreements provided to major clients with uptime and response guarantees.

Does this product offer priority support for critical clients?

Priority support arrangements available for key clients and partners.

Are there dedicated support managers for this product?

Assigns dedicated account and technical managers for VIP clients.

Does the company offer migration assistance for this product?

Provides migration assistance during onboarding and integration phases.