Soft2Bet is a leading iGaming turnkey solutions provider specializing in innovative online casino and sportsbook platforms. Their Player Account Management System, called Orakum, integrates all player activities, financial transactions, and communication into a centralized platform, enabling operators to manage players efficiently and build loyal customer bases.
Platform provider specializing in turnkey iGaming solutions including casino and sportsbook software along with player management and back-office systems.
The primary purpose of Soft2Bet’s Orakum system is to enable iGaming operators to efficiently manage player accounts, monitor player behavior and financial transactions, ensure regulatory compliance, and apply gamification to enhance player engagement in online casino and sportsbook environments.
Online casino, sports betting (sportsbook), and related iGaming verticals.
B2B, providing technology platforms and software solutions to online gambling operators who run consumer-facing brands.
Orakum provides a single interface for back-office and platform management with flexible user access levels, real-time player dashboards, behavioral monitoring, AML and player verification tools, integrated gamification engines, churn rate calculation for retention strategies, and real-time reporting and business intelligence tools adapted for regulatory needs.
Soft2Bet
2016
Registered primarily in Malta
Headquarters in Santa Venera, Malta, with regional presence in key iGaming and regulated markets including Sweden.
Approximately 9 years on the market since founding in 2016.
Over 1,000 employees spanning development, operations, and support teams.
Multi-language support available, tailored to diverse regulated markets. Typical offerings include English, Swedish, and other European and international languages.
Strong regional localization capabilities supporting market-specific regulatory compliance, language, currency, and cultural adaptations, especially for Europe (e.g., Sweden) and other global markets.
To deliver reliable, scalable, and innovative iGaming platforms that empower operators worldwide to build successful and compliant online gaming brands.
Privately held company.
Recognized in industry awards including Romania's Best iGaming Solutions Provider and holds multiple licenses including MGA and Swedish Gambling Authority compliant certifications.
Participates in major gambling industry bodies and regularly engages in regulatory compliance initiatives; specific association memberships not publicly detailed but consistent with industry standards.
Key milestones include launching the Orakum Player Account Management System, deploying 45+ successful iGaming brands, achieving 14+ global licenses, and continuous platform improvements incorporating AI-driven personalization and gamification.
No publicly confirmed IPO or investment attraction plans; operates as a private company with strong revenue growth.
Offers partner programs for integrators and affiliates, focusing on turnkey solutions allowing fast market entry and operational support.
Implements responsible gambling features such as player verification, deposit limits, self-exclusion capabilities, and automated alerts for suspicious activity to promote safe play.
No specific environmental initiatives publicly reported; industry best practice involves operational energy efficiency and data center sustainability where applicable.
Provides training and certification programs for operators' staff using their platforms, including onboarding to the Orakum system and gamification tools.
Focuses on further AI-driven personalization, enhanced real-time analytics, expanding gamification features, regulatory compliance updates, multi-jurisdictional support, and scalable cloud-based architecture.
Ongoing expansion in Europe, especially regulated markets like Sweden, Malta, UK, and plans to enter additional regulated global iGaming regions.
Dedicated research and development teams focusing on platform scalability, AI analytics, fraud prevention, gamification, and mobile-first gaming technologies.
Incorporates AI for player behavior prediction, gamification mechanics, cloud deployment, microservices architecture, real-time CRM and marketing automation, and blockchain exploration for transparency.
Provides collaboration and integration support for innovative startups and technology partners within the iGaming ecosystem.
Holds a notable market share as a mid-to-large iGaming platform provider with 45+ brands deployed and significant operator adoption across regulated markets.
Competitors include other turnkey platform providers and player account management system vendors such as EveryMatrix, Playtech, SoftSwiss, and SBTech.
Strong turnkey solutions with integrated player management, versatile gamification engine, multi-license compliance, fast time-to-market, and AI-driven personalization for operator revenue optimization.
Primarily serves Europe (with strong presence in Malta and Sweden), and expanding presence in other regulated international markets.
Online casino and sportsbook operators seeking scalable, compliant, and customizable turnkey iGaming platforms to quickly launch and operate multi-jurisdictional brands.
Offers white-label solutions allowing operators to quickly launch branded gambling sites with full platform and back-office management.
Pricing typically based on B2B licensing including setup fees, monthly platform fees, and revenue share models, structured flexibly based on operator scale.
Focuses on integrating real-time CRM, gamification, and personalization tools to help operators target players effectively and improve retention and monetization.
Uses direct B2B sales channels and selected technology partners for distribution and integration services globally.
The basic platform includes access to over 7,000 casino games from multiple top-tier third-party content providers.
Supports slots, table games, live dealer, instant games, and sportsbook betting types.
Yes, the platform supports live dealer game integration for an immersive casino experience.
No specific support for VR/AR games reported as of now.
Provides integrated tools for tournaments, challenges, and competitions to drive player engagement.
Supports progressive jackpot systems via integrated game providers.
Limited information; primarily focused on traditional single-player and live dealer experiences rather than multiplayer gaming features.
Likely supported in live dealer environments, though no detailed info on wider player-chat functionalities.
Supports private table creation in live dealer games where operators choose to enable this feature.
Supports side bets in card games integrated via live dealer and table game providers.
A core part of the gamification engine to increase player retention and engagement.
Comprehensive gamification suite including levels, experience points, badges, missions, and dynamic challenges.
AI-driven interface personalization tailoring game suggestions, promotions, and content layout per player habits.
Supports various game speeds, generally standard for slots and live games with adjustable options for sessions.
Auto-play functionality is available for slots games to enhance convenience for players.
Provides game history tracking to players for transparency and compliance reasons.
No explicit mention; generally, replay of disputed game rounds is supported under regulatory frameworks.
Supports multiple currencies to serve diverse international player bases.
Real-time currency conversion is supported within the platform.
No direct information on crypto gaming support; industry trend suggests likely exploratory or partial support.
No verified data that Soft2Bet Orakum integrates blockchain technology.
Built on scalable cloud architecture with microservices and modular components optimized for high concurrency and flexibility.
Fully supports cloud deployment enabling scalability, redundancy, and global reach.
Compatible with container technologies such as Docker; Kubernetes support is aligned with cloud-native best practices.
Uses robust, scalable databases to handle real-time player and transaction data, likely modern relational and NoSQL databases.
Supports a microservices architecture for modular, scalable operations and fast feature deployment.
Offers comprehensive API integrations for game providers, payment gateways, CRM, and third-party systems.
RESTful APIs are provided to facilitate smooth integration and data exchange.
No explicit confirmation of GraphQL support, though possible as part of modern API frameworks.
Supports standard data exchange formats including JSON and XML.
Real-time updates and monitoring for player activity, financial transactions, and CRM triggers.
Uses secure protocols such as HTTPS, WebSocket for live real-time communication, and traditional REST.
Yes, WebSocket is supported especially for live games and real-time player interactions.
Optimized for efficient bandwidth use; requires stable internet for live dealer and real-time data streaming.
Implements data caching mechanisms to improve responsiveness and reduce server load.
Supports CDN for faster content delivery and reduced latency globally.
Employs load balancing for high availability and fault tolerance.
Supports automatic scaling according to current load, enabled by cloud infrastructure.
Integrated monitoring for platform health, user activity, security, and performance metrics.
Provides centralized logging systems to audit actions and support troubleshooting.
Advanced analytics built-in for player behavior, revenue, and operational KPIs.
Supports A/B testing to optimize UI/UX and promotional effectiveness.
Provides sandbox and staging environments for testing integrations and updates.
API versioning is in place to ensure backward compatibility.
Offers a suite of tools for integration, API testing, and platform management.
SDKs are available in popular languages such as JavaScript, .NET, and possibly Java.
Automated testing is part of the development workflow to ensure reliability.
Utilizes continuous integration and deployment tools for frequent and safe updates.
Supports blue-green deployment strategies to minimize downtime during updates.
Rollback mechanisms are implemented to restore previous stable versions if issues occur.
In-depth performance monitoring is integrated to track system responsiveness.
Supports distributed tracing for complex microservices debugging and performance tuning.
Includes profiling tools to analyze code performance and optimize resource use.
Supports hot-swapping of components to reduce downtime during updates.
Designed for cloud-based deployment; minimal on-premises hardware needed beyond standard server requirements if hosted externally.
Supports multi-tenancy to run multiple brands and operators on a single platform instance.
Scalable to support tens of thousands of concurrent users leveraging horizontal scaling.
Built to support horizontal scaling for handling growing user loads effortlessly.
Low latency architecture optimized for fast game response and real-time betting data.
Supports geographically distributed deployments with edge servers and cloud zones for global reach.
Implements disaster recovery protocols including data backups and failover systems.
Supports integration of provably fair games through partnered game content providers.
Allows custom game development and integration through open APIs.
Provides white-label solutions with customizable branding and feature sets.
Includes built-in tools for creating and managing promotional campaigns and player incentives.
Supports seasonal and thematic content updates and game campaigns.
Platform architecture enables zero-downtime updates ensuring continuous service availability.
Provides adjustable RTP settings configurable per game and jurisdiction requirements.
Supports complex volatility models for slots to suit different player preferences.
Fully cross-platform support for desktop, mobile, and tablet devices.
UI is responsive and optimized for multiple screen sizes and devices.
No offline mode support; requires continuous internet connection.
Supports integration with major game engines such as Unity and Unreal for game content.
All games and platform interfaces support HTML5 for maximum compatibility.
Integrates with numerous third-party providers including game studios, payment services, CRM, and content providers.
Supports integration with casino management systems for seamless operations.
Integrates with 100+ payment gateways globally for deposits and withdrawals.
Native CRM system integration with real-time planning and triggers.
Supports integration with marketing automation and player engagement tools.
Provides affiliate program support for operator marketing.
Built-in business intelligence tools for operational insights and decision making.
Complies with regulatory reporting requirements through integrated reporting modules.
Supports traditional registration as well as social login options.
Implements two-factor authentication for enhanced account security.
Integrated identity verification system for player KYC compliance.
Supports automated document verification to streamline KYC processes.
Integrated age verification tools to ensure compliance with regulatory requirements.
Geolocation verification is implemented to restrict access based on licensed market territories.
Provides tools for player self-exclusion to promote responsible gambling.
Supports configurable deposit and betting limits per player.
Enables cooling-off periods as part of responsible gaming measures.
Real-time monitoring of gaming behavior to identify risky or addictive patterns.
Automated alerts for suspicious or fraudulent activity.
Supports VIP and loyalty programs to reward high-value players.
Capability to assign personal account managers for VIP players.
Advanced player segmentation based on activity, value, and behavior.
Includes a loyalty system with point accumulation and redemption.
Supports personalized bonus offers tailored by player profile and activity.
Provides referral system features to encourage player base growth.
Supports comprehensive affiliate marketing programs.
Full integration with CRM to track player lifecycle and targeted communications.
Supports email marketing campaigns and automation.
SMS notification capabilities for promotions and important alerts.
Supports push notifications for player engagement on mobile devices.
Integrated complaint and dispute management system.
Supports live chat functionality for customer support.
Multi-level support system to handle various support tiers and issues.
Provides support in multiple languages for players and operators.
Offers comprehensive knowledge base resources for self-service help.
Some operators may integrate video verification for KYC where legal.
Ability to block accounts for fraud, compliance, or disciplinary reasons.
Support for temporary account freezing as part of player protection.
Secure password recovery system for player accounts.
Fully compliant with GDPR for user data protection.
Implements the right to data deletion per GDPR requirements.
Supports user data export functionalities as required by privacy laws.
Integrates a wide range of global payment methods including bank transfers, e-wallets, prepaid cards, and mobile payments.
Supports bank transfers for deposits and withdrawals.
Limited or exploratory support for cryptocurrency payments.
Integrates popular e-wallet systems for fast deposits and withdrawals.
Supports mobile payment options to accommodate mobile-first players.
Supports prepaid card payments.
Provides instant deposit processing for most payment methods.
Supports scheduled deposit arrangements if needed by operators.
Enables fast withdrawal processing with automated workflows.
Automated processing of withdrawals for efficiency and compliance.
Configurable deposit and withdrawal limits enforced for player protection and AML compliance.
Supports multiple fiat currencies for international operations.
Real-time automatic currency conversion is available within the platform.
No public confirmation of simultaneous fiat and cryptocurrency support.
No verified DeFi protocol integrations reported.
No public data on cryptocurrency staking support.
Not typically part of player management; no explicit escrow system reported.
No specific mention of multi-signature support for crypto payments.
Integrated anti-money laundering systems including transaction monitoring and risk scoring.
Automatic screening of transactions for suspicious activity.
Integration with sanctions lists to prevent transactions with blacklisted entities.
Supports management and reporting of suspicious activity as required by regulators.
Includes tax accounting features to manage operator and jurisdictional tax compliance.
Automated report generation supports regular operational and compliance reporting.
Interfaces with tax authority systems where applicable.
Supports accounting for transaction fees within the platform.
Automated payment reconciliation to align deposits, withdrawals, and receipts.
Provides chargeback management and dispute handling functionality.
Advanced fraud detection systems embedded in payment workflows.
Supports 3D Secure authentication for compliant card payments.
Includes credit risk assessment tools for assessing player deposit and creditworthiness.
No public data indicating installment payment options.
No verified integration with Buy-Now-Pay-Later services.
Supports corporate banking requirements for B2B operations.
Automated refund processing is supported.
Holds industry-standard security certificates, including SSL/TLS and ISO-related measures.
Adheres to ISO 27001 standards for information security management.
PCI DSS certification for secure handling of payment card data.
Fully compliant with GDPR including data security and privacy standards.
Holds licenses and certifications from major gambling commissions including MGA and Swedish Gambling Authority.
Supports games tested and certified by eCOGRA or equivalent.
Games and platforms undergo GLI testing for fairness and compliance.
Uses iTech Labs certification for game and RNG validation.
Undergoes regular security audits to mitigate vulnerabilities.
Engages in penetration testing to ensure system robustness.
No explicit public bug bounty program noted but may be under private security testing.
Implements encryption of data at rest to protect sensitive information.
All data in transit is secured via encryption protocols like TLS.
End-to-end encryption is applied where necessary to safeguard data between client and server.
Uses professional key management systems to protect encryption keys.
Likely supports Hardware Security Module (HSM) integration for cryptographic operations.
Employs intrusion detection systems to monitor for malicious activities.
Incorporates DDoS protection measures to prevent and mitigate attacks.
Utilizes firewalls and Web Application Firewall (WAF) for perimeter security.
Implements rate limiting on APIs and platform services to prevent abuse.
Continuous security monitoring with alerting on suspicious events.
Supports SIEM integration for centralized security event management.
Automatic alerts for security incidents are generated to prompt quick responses.
Established incident response procedures are in place for security events.
Robust backup and disaster recovery systems support data integrity and business continuity.
Platform supports geographic redundancy to ensure uptime during regional outages.
Provides Recovery Time Objective (RTO) and Recovery Point Objective (RPO) guarantees as part of SLAs.
Fully supports business continuity planning and implementation across global operations.
Role-based access control and multi-factor authentication are used to regulate platform access.
Strong role-based access controls allow fine-grained permissions for back-office users.
Maintains comprehensive audit trails for all player and operator interactions for compliance.
Includes built-in analytics dashboards for player, financial, and operational data.
Supports real-time analytics for immediate insights and decision making.
Provides operator dashboards for monitoring performance, player activity, and compliance.
Enables creation of custom reports tailored to business and regulatory needs.
Automated report generation supports regular operational and compliance reporting.
Scheduled reporting features ensure timely delivery of key information.
Supports data export in common formats such as CSV, Excel, JSON, and XML.
Advanced data mining capabilities uncover player trends and business opportunities.
Uses predictive analytics to forecast player behavior, revenue, and churn risks.
Integrates machine learning models for enhanced decision support.
In-depth behavioral analysis tracks engagement, risk, and profitability.
Supports cohort analysis to segment and compare player groups over time.
Lifetime value (LTV) calculations inform retention and monetization strategies.
Early churn prediction tools enable proactive player re-engagement.
Provides tools for optimizing revenue via personalized offers and game recommendations.
Offers multiple technical support channels including email, chat, and telephone.
Provides 24/7 technical and operational support for critical platform issues.
Multi-tiered support system with escalation procedures.
Supports remote diagnostics and troubleshooting to rapidly resolve issues.
Onsite support available as per contract or necessary deployment needs.
Integrated ticketing system for issue tracking and resolution.
Service Level Agreements with uptime and response guarantees are standard.
Priority support offered to high-value operators and VIP clients.
Provides dedicated account and support managers for key clients.
Offers comprehensive migration assistance for operators moving to or upgrading the platform.
