SoftSwiss Analytics Module is a part of the SoftSwiss iGaming ecosystem, designed to provide operators with advanced data integration, performance analytics, and reporting tools. It focuses on enabling deep insights into business metrics, player behavior, and operational performance to optimize and scale iGaming projects.
Platform provider specializing in analytics and reporting for iGaming operators.
The primary purpose is to supply online casino operators with comprehensive metrics tracking, data visualization, and actionable insights for better decision-making and performance optimization.
It serves the online casino vertical primarily, supporting game aggregation, casino platforms, and player analytics.
Operates a B2B business model, providing platform solutions and analytics tools to online casino operators and aggregators.
Unique features include integration with Bambi Data analytics, advanced customizable reporting frameworks (Ultimate Report Builder), real-time performance tracking across multiple dimensions, AI-driven insights, and scalability for multiple brands and markets.
SoftSwiss
Established in 2008.
Registered primarily in Belarus and Cyprus.
Headquartered in Belarus, with additional regional offices in Cyprus and other locations supporting global operations.
The SoftSwiss platform suite, including analytics, has been on the market for over a decade, with continuous development since its founding in 2008.
The company employs a large development team, estimated to be several hundred professionals, spanning software development, infrastructure, and support functions.
Interfaces are available primarily in English and Russian, with additional language options for diverse regional support.
Supports extensive regional localization, including currency, language, compliance, and regulatory adaptations for multiple global markets.
To empower iGaming operators with innovative, reliable, and scalable software solutions that enable data-driven business success.
Privately owned company with no public trading status.
Holds industry-relevant certifications and recognition within iGaming standards, with frequent participation in industry awards; specific awards are not explicitly documented publicly.
Active participation in key iGaming industry associations and events such as SBC Summit and SiGMA.
Key milestones include launch of the Game Aggregator in 2013, completing integration with Bambi Data analytics in 2024, and releasing the Ultimate Report Builder in 2025.
No publicly available information on IPO or formal investment plans as of now.
Offers partner programs for integrators and operators, focused on platform integration, affiliate management, and analytics solutions.
Supports responsible gambling through integrated player account management tools, self-exclusion features, and compliance-driven player protections.
Aligns with general industry practices for environmental responsibility in software operations, focusing on efficient cloud infrastructure and resource management.
Provides training and certification programs for operators and partners on platform use, analytics interpretation, and responsible gaming practices.
Strategy centers on expanding AI-driven analytics capabilities, enhancing real-time reporting, and evolving player engagement tools such as tournaments and personalized insights.
Plans to expand further into regulated markets worldwide by adapting platform capabilities to meet regional regulations and operator requirements.
Maintains dedicated R&D teams focused on software innovation, data analytics, AI integration, and platform scalability improvements.
Incorporates AI, machine learning, real-time big data processing, cloud scalability, and user-friendly dashboards in ongoing product development.
Supports innovation through partnerships and providing scalable analytics infrastructure but no public details on specific startup incubation programs.
Holds a significant market share within the iGaming analytics and casino platform software segment, serving over 300 providers with a content portfolio of 35,000+ games.
Competitors include companies like EveryMatrix, Gaming Innovation Group, and Kambi Group, especially for analytics and game aggregation services.
Competitive advantages include a highly scalable aggregation network, extensive customizable analytics, real-time data processing, and integration with advanced third-party analytics like Bambi Data.
Serves global markets, including Europe, Latin America, and Asia, focusing on licensed and regulated jurisdictions.
Target customers are online casino operators, aggregators, and iGaming brands seeking data-driven solutions to optimize performance.
Offers white-label solutions for casino platforms and game aggregation with embedded analytics capabilities.
Pricing varies by package but is generally subscription-based with tiered pricing for platform usage and analytics features.
Employs event participation, strategic partnerships, content marketing, and direct B2B sales to reach target audiences.
Uses a direct sales force combined with partner integrators and affiliate programs to distribute its software solutions.
The integrated game aggregator supports access to over 35,000 games, though exact basic package counts vary by operator contract.
Supports a wide range of games, including slots, table games, live dealer games, lotteries, and skill games.
Yes, supports live dealer integration as part of the casino platform.
Limited or no specific VR/AR game support explicitly documented.
Includes built-in tournament tools to run player competitions and engagement campaigns.
Supports progressive jackpot systems integrated via game providers in the aggregator.
Supports multiplayer functionality where game providers offer such features.
Provides support for player chat functionality depending on integration options.
Ability to create private tables depends on game provider features integrated through the platform.
Supports side bets in card games as per provider integration capabilities.
Supports achievement and rewards systems through integrated player engagement tools.
Includes gamification elements such as levels, badges, and experience points to boost retention.
Allows gaming interface personalization for operators through configurable UI options.
Supports multiple game speeds as allowed by underlying game providers.
Auto-play functionality is supported for slots via integrated game features.
Provides comprehensive game history tracking for players and operators.
Replay for disputed situations is dependent on game providers; platform supports access to game data history.
Fully supports multi-currency gaming with real-time currency selection and management.
Supports real-time currency conversion within the platform.
Supports cryptocurrency gaming through integration with crypto payment solutions.
No publicly verified blockchain technology integration specific to analytics module.
Built on scalable cloud-native platforms using microservices architecture.
Fully supports cloud deployment for scalability and redundancy.
Compatible with containerization technologies such as Docker and Kubernetes.
Uses high-performance databases suitable for real-time analytics and big data.
Employs microservices architecture for modular scalability and reliability.
Provides comprehensive APIs for integration including game delivery, analytics, and player management.
Yes, supports RESTful API integration widely used for backend communication.
No publicly documented GraphQL support currently.
Supports JSON, XML, and other common data formats for interoperability.
Supports real-time updates for game metrics and reporting dashboards.
Utilizes standard protocols including HTTPS, WebSocket, and TCP for communications.
Supports WebSocket technology for real-time gaming and data streaming.
Designed for optimized bandwidth usage; exact requirements depend on game offering scale.
Implements data caching mechanisms to improve performance and reduce latency.
Supports CDN integration for fast content delivery and reduced load times.
Uses load balancing to ensure system resilience under high user loads.
Supports automatic scaling in cloud environments to handle traffic spikes.
Integrates monitoring tools for uptime, performance, and analytics quality.
Uses centralized logging for operational oversight and security monitoring.
Built-in analytics includes dashboards, custom reports, and predictive analytics tools.
Supports A/B testing capabilities to optimize player engagement and product performance.
Offers sandbox environments for operator testing and development.
Provides versioned APIs to maintain backward compatibility.
Provides development tools including SDKs, API documentation, and testing environments.
SDKs are available primarily in popular languages such as JavaScript, Python, and Java.
Supports automated testing tools as part of CI/CD pipelines.
Integrates with continuous integration and deployment tools for rapid updates.
Supports blue-green deployment strategies to minimize downtime.
Provides rollback options in case of release issues.
Uses advanced performance monitoring integrated with platform operations.
Employs distributed tracing for debugging and performance optimization.
Includes profiling tools for identifying performance bottlenecks.
Supports hot-swapping of certain components to avoid downtime.
Primarily cloud-based; hardware requirements depend on operator setup.
Fully supports multi-tenancy to serve multiple operators and brands securely.
Platform architecture supports tens of thousands of concurrent users with high availability.
Designed for horizontal scaling across multiple cloud nodes.
Low latency optimized to enhance player experience and real-time reporting.
Supports geographic distribution via multi-region cloud deployment.
Includes robust disaster recovery capabilities with data backups and failover.
Supports integration with games that provide provably fair algorithms.
Allows for integration of custom games through the aggregator.
Offers white-label solutions for casinos including analytics modules.
Provides tools for promotional campaign creation including tournaments and bonuses.
Supports seasonal content updates via promotional campaign features.
Enables zero-downtime updates through modern deployment techniques.
Supports configurable RTP settings aligned with provider offerings.
Includes slot volatility data in game analytics reporting.
Fully cross-platform support for desktop, mobile, and tablet devices.
Optimized for various screen sizes and resolutions.
Does not typically support offline mode due to real-time data dependency.
Compatible with games built on common engines; integration varies by provider.
Full HTML5 support across all games for broad device compatibility.
Supports integration with third-party game providers, payment systems, and analytics tools.
Integrates with casino management systems for operational efficiency.
Includes integration with multiple payment gateways, supporting fiat and crypto.
Supports CRM system integration for player management.
Integrates with marketing tools for player engagement and campaigns.
Full affiliate system support through products like Affilka by SoftSwiss.
Supports business intelligence tools integration to enhance data insights.
Provides compliance and regulatory reporting integration to meet jurisdictional requirements.
Supports multiple user registration methods including email and social login.
Supports two-factor authentication for enhanced account security.
Provides integrated Know Your Customer (KYC) verification tools.
Supports automated document verification for compliance.
Includes age verification features as part of the player onboarding process.
Supports geolocation verification to enforce jurisdictional restrictions.
Provides player self-exclusion tools in compliance with responsible gambling regulations.
Supports configurable deposit and betting limits for risk management.
Enables cooling-off periods as part of responsible gambling tools.
Includes gaming behavior monitoring for fraud and problem gambling detection.
Generates alerts for suspicious activities related to gameplay and transactions.
Supports VIP programs with customizable tiers and rewards.
Allows operators to assign personal managers to VIP players.
Supports detailed player segmentation for targeted marketing and engagement.
Includes loyalty systems for point accumulation and redemption.
Enables personalized bonus offers based on player behavior.
Supports referral program features to encourage new player acquisition.
Provides affiliate program support and integration via Affilka platform.
Seamlessly integrates with CRM systems for player data management.
Supports email marketing campaigns via integration.
Provides SMS notifications for player communication.
Supports push notifications for player engagement.
Includes complaint management and support ticketing system.
Supports live chat interaction with customer support.
Provides multi-level customer support structures.
Offers multilingual support services.
Maintains an online knowledge base for operator self-service.
Emerging support for video verification in compliance workflows.
Provides account blocking tools for compliance and security.
Supports temporary account freezing for player control.
Includes user-friendly password recovery systems.
Fully GDPR compliant for data protection and privacy regulations.
Supports user rights for data deletion per regulatory requirements.
Enables export of user data for portability rights.
Integrates with a wide range of payment systems including traditional and digital options.
Supports bank transfers as a withdrawal and deposit option.
Accepts multiple cryptocurrencies for payments.
Integrates with popular e-wallet providers.
Supports various mobile payment solutions.
Accepts prepaid card payments where applicable.
Facilitates instant deposit processing.
Supports scheduled deposits if configured by operators.
Optimizes fast withdrawal processing.
Supports automated withdrawal processing to accelerate payouts.
Enforces deposit and withdrawal limits per regulatory and operator settings.
Provides multi-currency support for player convenience.
Automates currency conversion during deposits and withdrawals.
Supports simultaneous fiat and cryptocurrency transactions.
No publicly verified DeFi protocol integration as of now.
Does not currently offer cryptocurrency staking features.
No publicly documented escrow system in analytics module.
No public multi-signature support specifically mentioned.
Integrated AML system for anti-money laundering compliance.
Automatic transaction screening configured for compliance.
Includes sanctions list integration to block restricted parties.
Supports suspicious activity reporting to regulators.
Provides tax accounting features in reporting.
Automatic report generation capabilities included.
Integrates with tax systems for regulatory reporting.
Supports transaction fee accounting in financial records.
Payment reconciliation system integrated with back office.
Provides chargeback handling tools for dispute resolution.
Includes fraud detection systems for payments.
Supports 3D Secure authentication for card payments.
No specific credit risk system documented.
Does not specifically support installment payments.
No known buy-now-pay-later service integration.
Supports corporate banking features for B2B clients.
Enables automatic refund processing where applicable.
Holds relevant security certifications and SSL protections.
No public confirmation of ISO 27001 certification.
PCI DSS compliant to ensure payment card data security.
Fully supports GDPR compliance with technical and organizational measures.
Holds multiple gambling license certifications suitable for regulated markets.
Supports eCOGRA certification standards for fairness and safety.
Games aggregated generally tested by GLI or equivalent.
Uses iTech Labs certification for game testing compliance.
Regular security audits conducted as part of compliance and quality assurance.
Performs penetration testing to identify vulnerabilities.
No public information on bug bounty programs.
Supports encryption of data at rest.
Ensures encryption of data in transit.
Employs end-to-end encryption for sensitive information.
Implements secure key management systems.
No explicit mention of hardware security module support.
Utilizes intrusion detection systems for cybersecurity.
Provides DDoS protection to maintain service availability.
Employs firewall and web application firewall protections.
Implements rate limiting to prevent abuse.
Continuous security monitoring integrated.
Integrated with Security Information and Event Management systems.
Automatic alerts for security incidents.
Supports incident response procedures and mitigation plans.
Robust backup and disaster recovery systems with geographic redundancy.
Utilizes geographic redundancy for resilience.
Provides recovery time and point objectives within SLA agreements.
Comprehensive business continuity planning in place.
Supports strict access control mechanisms.
Role-based access control implemented.
Maintains audit trails for all critical actions.
Built-in analytical tools including dashboards and customizable reports.
Real-time analytics support for operational decisions.
Operator dashboards available with comprehensive KPIs.
Supports creation of custom reports tailored to operator needs.
Automatic report generation capabilities included.
Scheduled reporting options for regular updates.
Exports data in formats such as CSV, JSON, XML.
Supports data mining features for business intelligence.
Offers predictive analytics powered by AI.
Machine learning analytics supported for enhanced insights.
Includes in-depth player behavior analytics.
Supports cohort analysis to track player segments over time.
Lifetime value calculations integrated.
Churn prediction models included in analytics.
Tools to optimize revenue and campaign effectiveness.
Support via email, phone, and ticketing.
24/7 technical support available for clients.
Multi-level support system in place.
Supports remote diagnostics for quicker issue resolution.
Limited onsite support depending on client agreements.
Robust ticketing system for support management.
Service level agreements provided with uptime and support guarantees.
Priority support offered for critical clients.
Dedicated account and support managers assigned to premium clients.
Provides migration assistance for platform onboarding and integration.
