Short description
SoftSwiss is a leading global technology company specializing in software solutions for the iGaming industry, providing platforms, casino games, sports betting, and advanced risk management, including anti-fraud tools.
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What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?
Platform provider and software developer focused on iGaming operations.
What is the primary purpose and target market of this product?
The primary purpose of SoftSwiss products is to deliver secure, scalable, and feature-rich platforms for online casinos and sportsbooks, targeting licensed operators seeking advanced fraud prevention and compliance solutions.
Which specific gambling verticals does this product serve?
SoftSwiss serves online casino, sportsbook, lottery, and crypto casino verticals.
Is this product designed for B2B or B2C operations?
Operates on a B2B model, providing white-label and turnkey solutions to casino operators.
What makes this product unique in the market?
The anti-fraud module offers robust real-time monitoring, automated suspicious activity detection, customizable risk profiles, integration with payment screening and AML systems, and flexible reporting tools.
What is the name of the company that developed this product?
SOFTSWISS.
In what year was the company founded?
SoftSwiss was founded in 2008.
In which countries is the company registered?
The company is registered in Belarus and Curaçao and operates via licensed entities in other jurisdictions.
Where is the main office located and are there regional offices?
Headquarters in Minsk, Belarus, with additional offices in Curaçao, Malta, Poland, and Georgia.
How many years has this product been on the market?
Operating for over 17 years in the iGaming sector.
How many employees work on this product's development?
Employs more than 1,600 professionals across various offices.
What languages is this product's interface available in?
The software supports multiple languages including English, German, Russian, Spanish, Portuguese, and others.
Does this product support localization for different regions?
Provides comprehensive localization for regulated markets, including local payment methods, bonus systems, languages, and compliance modules.
What is the company's mission and philosophy?
SoftSwiss aims to deliver innovative, secure, and reliable technology solutions to empower gaming businesses worldwide.
Is the company publicly traded or privately held?
Privately owned and operated, not publicly traded.
What awards and certifications has this product received?
Winner of EGR B2B Awards, SBC Awards, and others for platform excellence, innovation, and compliance.
Does the company participate in professional gambling industry associations?
Member of professional associations such as iGaming NEXT, SIGMA, and SBC.
What are the main milestones in this product's development history?
Key milestones include the launch of its proprietary casino platform, integration of cryptocurrency payments, expansion into Sportsbook, and the rollout of anti-fraud modules.
Are there plans for IPO or investment attraction for the company?
No official IPO plans announced; SoftSwiss continues to grow via private investment and reinvestment.
Does the company offer partner programs for integrators?
Offers robust partner programs for integrators, affiliates, and white-label partners through dedicated teams.
Does the company support responsible gambling initiatives?
Implements tools for player self-exclusion, deposit/betting limits, reality checks, and age verification within its platforms.
What environmental standards does the company follow?
Follows common tech sector standards for data center efficiency and electronic waste but does not claim unique certifications beyond industry norms.
Does the company offer training and certification programs for users of this product?
Provides training webinars, manuals, knowledge bases, and onboarding sessions for clients and operators to maximize platform efficiency.
What is the product development strategy for the next 5 years?
Plans focus on AI-driven analytics, deeper regulatory compliance, integration with emerging payment systems, and expansion of responsible gambling features.
Are there plans to expand this product to new geographical markets?
Actively expands into LATAM, Asian, and African markets while sustaining strong presence in Europe.
Does the company have research and development departments?
Maintains dedicated research and development teams for anti-fraud, platform, crypto gaming, and sportsbook technologies.
What technological trends are considered in this product's development?
Stays ahead in AI-powered fraud detection, real-time analytics, blockchain integration, and cloud scalability.
Does the company support startups and innovative projects?
Assists startups by offering modular white-label solutions and technical onboarding for new operators entering regulated markets.
What is this product's market share in its segment?
Holds a significant share in the European online casino platform market, recognized for its reliability and innovation.
Who are the main competitors of this product?
Competes with EveryMatrix, Playtech, BetConstruct, and Pragmatic Solutions within the iGaming platform sector.
What is this product's competitive advantage?
Strengths include rapid implementation, advanced AI-based anti-fraud tools, solid crypto gaming support, and comprehensive compliance modules.
Which geographical regions does this product currently serve?
Serves Europe, CIS, LATAM, Africa, and APAC regions.
What is the target customer profile for this product?
Targets licensed online casino operators, sportsbook businesses, and affiliates seeking secure, scalable, and compliant solutions.
Does this product offer white-label solutions?
Offers customizable white-label casino and sportsbook solutions for rapid market entry.
What is the pricing model for this product?
Utilizes flexible pricing based on license, modules, number of games, operator size, and transaction volume.
What is the go-to-market strategy for this product?
Engages through industry events, digital marketing, partnerships, and demonstration webinars tailored to regional needs.
Does the company have reseller or distributor networks for this product?
Utilizes a global network of integrators, resellers, and affiliate partners to distribute its software.
How many games are included in this product's basic package?
Basic packages include access to over 3,000 casino games from partnered providers.
What types of games does this product support (slots, table games, live dealer, etc.)?
Supports slots, table games, live dealer games, lotteries, and instant win games.
Does this product support live-dealer functionality?
Full native support for live dealer gaming via integrations with major vendors.
Is there support for VR/AR games in this product?
Currently does not offer native VR/AR support but considers such integrations as tech matures.
Does this product support tournaments and competitions?
Allows operators to create tournaments, competitions, and promotional leaderboards for players.
Is there a progressive jackpot system in this product?
Supports progressive jackpot systems integrated with multiple game providers.
Does this product support multiplayer gaming?
Multiplayer functionality is available for select table games and poker modules.
Does this product support player chat functionality?
Provides live player chat capabilities for interactive table games and live dealer environments.
Is there ability to create private tables in this product?
Enables creation of private tables for VIP and exclusive player groups.
Does this product support side-bets in card games?
Supports side-bets in card games and select table games.
Is there an achievement and rewards system in this product?
Integrated achievement and rewards systems, including badges, levels, and missions.
Does this product support gamification (levels, experience, badges)?
Built-in gamification features such as experience points, custom badges, and progression systems.
Is there ability to personalize gaming interface in this product?
Advanced personalization options allow operators to brand and customize player interfaces.
Does this product support different game speeds?
Various game speed settings available for operators to configure per game.
Is there auto-play functionality for slots in this product?
Auto-play functionality fully supported in slot and table game modules.
Does this product support game history for players?
Players can view detailed game history, including bets, wins, and bonus activity.
Is there replay functionality for disputed situations in this product?
Offers replay features for disputed rounds and transaction review, supporting dispute resolution.
Does this product support multiple currencies in games?
Games support multiple currencies, fiat and crypto, across player accounts.
Is there real-time currency conversion in this product?
Real-time conversion between supported currencies for player deposits and withdrawals.
Does this product support cryptocurrency gaming?
Robust cryptocurrency support including Bitcoin, Ethereum, and altcoins for deposits, withdrawals, and gameplay.
Is there blockchain technology integration in this product?
Proprietary blockchain integration for jackpot verification, player funds tracking, and provably fair games.
What technological platforms is this product based on?
Core platforms built using Java, PHP, and React, with microservices and cloud compatibility.
Does this product support cloud deployment?
Supports deployment in public and private cloud environments via AWS, Azure, and Google Cloud.
Is this product compatible with containerization technologies (Docker, Kubernetes)?
Compatible with containerization solutions such as Docker and Kubernetes for scalable deployments.
Which databases does this product support?
Utilizes PostgreSQL, MySQL, MongoDB, among others for flexible data storage and reporting.
Does this product support microservices architecture?
Fully microservices-based architecture for modular scalability and reliability.
What APIs does this product provide for integration?
Wide API support for seamless integration with third-party services and content providers.
Does this product support RESTful API?
RESTful API endpoints provided for data exchange and services integration.
Is there GraphQL support in this product?
Provides GraphQL support for flexible data queries where relevant.
What data formats does this product support for exchange (JSON, XML, etc.)?
Supports JSON, XML, and CSV for data import/export and integration.
Does this product support real-time updates?
Real-time system updates for player balances, transaction monitoring, and fraud alerts.
Which communication protocols does this product use?
Utilizes HTTP/HTTPS, WebSocket, and proprietary protocols for game and data communication.
Does this product support WebSocket for online games?
WebSocket support for real-time gaming experiences and live dealer interactions.
What are the network bandwidth requirements for this product?
Optimized for adaptive bandwidth use, scalable depending on game type and concurrent users.
Does this product support data caching?
In-memory caching provided for fast load times and data retrieval.
Which CDNs does this product support for content delivery?
Supports global CDN networks for rapid content delivery and user experience optimization.
Does this product support load balancing?
Built-in load balancing across microservices and cloud servers for reliable performance.
Does this product support automatic scaling?
Automated scaling enabled via cloud orchestration tools to handle peak loads and usage.
Which monitoring systems are integrated with this product?
Integrates monitoring systems such as Prometheus and Grafana for platform health.
Does this product support centralized logging?
Centralized logging for efficient issue tracking and compliance monitoring.
Which analytics systems are built into this product?
Advanced analytics dashboards and reporting tools for operators.
Does this product support A/B testing?
Enables A/B testing for promotional offers, game configurations, and platform UI changes.
Is there ability to create sandbox environments in this product?
Offers sandbox environments for safe testing and regulatory compliance audits.
Does this product support API versioning?
API versioning support to ensure backward compatibility and simplified integration updates.
What development tools does this product provide?
Comprehensive development toolkits, including API documentation, SDKs, and admin panels.
Does this product offer SDK for various programming languages?
SDKs available for Java, PHP, Node.js, and Python for custom integrations.
Does this product support automated testing?
Integrated automated testing, unit tests, and QA frameworks for regular releases.
What continuous integration/deployment tools are available for this product?
Full CI/CD support utilizing Jenkins, GitLab, and Bitbucket pipelines.
Does this product support blue-green deployment?
Supports blue-green deployment for seamless rollouts and updates with minimal downtime.
Is there rollback capability in case of issues with this product?
Instant rollback capabilities for platform updates and game releases.
Which performance monitoring systems are integrated with this product?
Performance monitoring deployed via server and application-level tools throughout the platform.
Does this product support distributed tracing?
Integrated distributed tracing to analyze transactions and resolve bottlenecks.
Are there built-in profiling tools in this product?
Built-in profiling for code and database queries to optimize performance.
Does this product support hot-swapping of components?
Partial hot-swapping support for plug-ins and microservices modules without full downtime.
What are the hardware requirements for deploying this product?
Requires scalable, modern cloud or server hardware; specific requirements depend on deployment size and user load.
Does this product support multi-tenancy?
Full multi-tenancy support allows for multiple brands and operator instances from a single deployment.
What is the maximum number of concurrent users this product can handle?
Capable of supporting tens of thousands of concurrent users per instance, subject to hardware scaling.
Does this product support horizontal scaling?
Native horizontal scaling for microservices and game modules via cloud orchestration.
What are the latency characteristics of this product?
Optimized for low latency gaming and transaction processing, especially in real-time games.
Does this product support geographic distribution?
Supports geographic distribution with redundancy and data localization per compliance needs.
Are there disaster recovery capabilities in this product?
Comprehensive disaster recovery capabilities with automated backup, failover, and restore options.
Does this product support provably fair algorithms?
Provably fair algorithms integrated for select games, notably blockchain-based titles.
Is there ability to create custom games in this product?
Supports custom game creation and integration via API and SDKs for operators wishing to stand out.
Does this product support white-label solutions for games?
Offers white-label game bundles for rapid launch of branded casino content.
Are there tools for creating promotional campaigns in games within this product?
Built-in promotional campaign creation tools including bonuses, tournaments, and player segmentation.
Does this product support seasonal content?
Supports themed and seasonal content updates for engaged player retention.
Is there ability to update games without downtime in this product?
Enables zero-downtime updates for games and core platform modules.
Does this product support different RTP settings?
Configurable RTP settings for games per jurisdiction and regulatory demand.
Is there a volatility system for slots in this product?
Slot volatility customization supported by platform settings and game providers.
Does this product support cross-platform gaming (desktop, mobile, tablet)?
Cross-platform gaming supported for desktop, mobile, and tablet, all with responsive design.
Is there optimization for different screen sizes in this product?
Optimizes for various screen sizes and resolutions for maximum accessibility.
Does this product support offline mode for some games?
Does not natively support offline mode; online connectivity required for most games.
Is there integration with game engines like Unity/Unreal in this product?
Allows integration with Unity, Unreal, and other leading game engines for development partners.
Does this product support HTML5 for all games?
All games are developed or integrated in HTML5 for universal device compatibility.
What third-party integrations does this product support?
Supports a variety of integrations with third-party providers for content, payments, and marketing.
Does this product integrate with existing casino management systems?
Integrates with popular casino management systems for seamless operator oversight.
Are there payment gateway integrations available in this product?
Connects to leading global payment gateways for secure transaction processing.
Does this product support CRM system integrations?
Offers CRM system integrations for player management, segmentation, and retention.
What marketing tools does this product integrate with?
Marketing tool integration including affiliate, campaign management, and analytics systems.
Does this product support affiliate system integrations?
Built-in affiliate system support for performance tracking and campaign management.
Are there business intelligence tool integrations in this product?
Integrates business intelligence tools for data-driven operator decision making.
Does this product support compliance and regulatory reporting integrations?
Automated compliance and regulatory reporting for licensed jurisdictions.
What user registration methods does this product support?
Supports email, social, and mobile registration methods with anti-fraud checks.
Does this product support two-factor authentication?
Two-factor authentication available to enhance player account security.
Is there an identity verification system (KYC) in this product?
Comprehensive KYC system for identity verification and regulatory compliance.
Does this product support automated document verification?
Automated document verification for onboarding and frequent compliance checks.
Is there integration with age verification systems in this product?
Integrated systems and third-party checks for strict age verification.
Does this product support geolocation verification?
Geolocation verification is supported to comply with regulated market boundaries.
Is there a player self-exclusion system in this product?
Enables player self-exclusion for responsible gaming and regulatory compliance.
Does this product support deposit and betting limits?
Configurable deposit and betting limits per jurisdictional requirements and user preference.
Are there cooling-off periods supported in this product?
Cooling-off periods configurable for player protection and responsible gambling.
Does this product support gaming behavior monitoring?
Automated behavior monitoring using AI and data analytics for early detection of problem gambling and fraud.
Are there alerts for suspicious activity in this product?
Real-time alerts for suspicious player activity, transactions, or inconsistent patterns.
Does this product support VIP programs?
Customizable VIP programs supported for personalized player engagement.
Are there personal managers for VIP players in this product?
Dedicated personal managers for VIP and high-value players as part of operator offerings.
Does this product support player segmentation?
Player segmentation tools included for targeted promotion, responsible gambling, and analytics.
Is there a loyalty system with point accumulation in this product?
Loyalty systems with point accumulation and rewards.
Does this product support personalized bonuses?
Personalized bonus schemes offered based on player analytics and segmentation.
Is there a referral system in this product?
Referral system available for player acquisition and retention.
Does this product support affiliate programs?
Affiliate program management, tracking, and payout systems supported.
Is there CRM system integration in this product?
Deep CRM system integration for comprehensive player life-cycle management.
Does this product support email marketing?
Email marketing capability integrated for player retention and campaign outreach.
Are SMS notifications available in this product?
SMS notifications supported for player marketing, alerts, and account updates.
Does this product support push notifications?
Push notification delivery for promotions, game alerts, and player communication.
Is there a complaints and support system in this product?
Online complaint and dispute resolution system integrated with support workflows.
Does this product support live chat with customer support?
Live chat support channels for player and operator technical assistance.
Is there a multi-level support system in this product?
Tiered support system for efficient escalation and resolution.
Does this product support customer service in multiple languages?
Provides support and interfaces in multiple languages for global accessibility.
Is there a knowledge base for self-service in this product?
Online knowledge base available for operator and player self-service.
Does this product support video verification?
Video verification options available for enhanced identity and compliance requirements.
Is there an account blocking system in this product?
Allows operators to block accounts in case of fraud, chargebacks, or compliance breaches.
Does this product support temporary account freezing?
System supports temporary account freezing pending investigation or player request.
Is there a password recovery system in this product?
Secure password recovery provided as part of account management.
Does this product comply with GDPR for user data?
Certified GDPR compliance for data processing and privacy management.
Is there a right to data deletion in this product?
Players have the right to request and execute deletion of their personal data in line with regulations.
Does this product support user data export?
Player data export supported via standard formats for regulatory and user requests.
Which payment systems are integrated with this product?
Integrates with major global payment systems, e-wallets, and cryptocurrency solutions.
Does this product support bank transfers?
Supports direct bank transfers for deposits and withdrawals.
Is there cryptocurrency payment support in this product?
Full support for cryptocurrency payments, withdrawals, and in-game transactions.
Does this product support e-wallets?
Compatible with leading e-wallets including PayPal, Skrill, Neteller, and more.
Is there mobile payment support in this product?
Mobile payment options available for enhanced player convenience.
Does this product support prepaid cards?
Supports prepaid card deposits across regional payment infrastructures.
Is there an instant deposit system in this product?
Enables instant deposits with direct account funding support.
Does this product support scheduled deposits?
Players can schedule deposits for recurring funding options.
Is there a fast withdrawal system in this product?
Fast withdrawal processes enabled, with configurable limits and screening.
Does this product support automated withdrawal processing?
Automated withdrawal processing for verified accounts.
Are there limits on deposits and withdrawals in this product?
Configurable limits for deposits and withdrawals tailored to compliance and operator preference.
Does this product support multi-currency operations?
Multi-currency support for global player bases including fiat and cryptocurrencies.
Is there automatic currency conversion in this product?
Automatic currency conversion enabled during deposits, withdrawals, and gameplay.
Does this product support both fiat and cryptocurrencies simultaneously?
Simultaneous support for both fiat and cryptocurrency transactions.
Is there integration with DeFi protocols in this product?
Currently, DeFi protocol integration is not standard but may be considered for future product expansion.
Does this product support cryptocurrency staking?
Crypto staking functionality is under consideration for future releases, not widely available yet.
Is there an escrow system for large transactions in this product?
Escrow-based transaction systems integrated for large payments and jackpot pools.
Does this product support multi-signature for crypto payments?
Multi-signature support for added security in crypto payment processing.
Is there an anti-money laundering (AML) system in this product?
Advanced AML system with real-time transaction screening and suspicious activity detection powered by AI and regulatory rules.
Does this product support automatic transaction screening?
Automatic transaction screening using risk profiles, transaction values, and player behavior analytics.
Is there integration with sanctions lists in this product?
Integrates with global sanctions lists for payment transaction compliance.
Does this product support suspicious activity reporting?
Enables operators to generate and file suspicious activity reports for regulatory bodies.
Is there a tax accounting system in this product?
Tax accounting modules provided for regulated jurisdictions and operator reporting.
Does this product support automatic report generation?
Automatic report generation supports compliance, risk, and business reports.
Is there integration with tax systems in this product?
Connects to local and international tax systems as required by jurisdiction.
Does this product support transaction fee accounting?
Built-in fee accounting and transaction reconciliation features.
Is there a payment reconciliation system in this product?
Automated reconciliation tools to match deposits, withdrawals, and transaction history.
Does this product support chargeback handling?
Monitors and manages chargeback cases with full reporting and dispute support.
Is there a fraud detection system for payments in this product?
Fraud prevention and detection systems actively monitor all payment channels for anomalies and suspicious activity.
Does this product support 3D Secure authentication?
3D Secure authentication supported for card payments to ensure security.
Is there a credit risk assessment system in this product?
Credit risk analysis for players and partners available within the platform analytics suite.
Does this product support installment payments?
Installment payment functionality is generally not standard but can be integrated as needed.
Is there integration with buy-now-pay-later services in this product?
Buy-now-pay-later services not commonly offered in current deployments but under review for future integration.
Does this product support corporate banking for B2B clients?
Corporate banking integration for B2B operators available per license and jurisdiction.
Is there an automatic refund system in this product?
Automated refund processing for approved transactions and disputes.
What security certificates does this product have?
Holds multiple industry-standard security certificates per regulated jurisdiction.
Does this product support ISO 27001 compliance?
Compliant with ISO 27001 standards for information security management.
Is there PCI DSS certification for this product?
PCI DSS certification supported for payment processing security.
Does this product support GDPR compliance?
Full GDPR compliance aligned with EU and UK data protection rules.
Is there certification from gambling commissions for this product?
Licensed and certified in multiple regulated markets, including Malta, Curaçao, and others.
Does this product support eCOGRA certification?
eCOGRA certification support available through partner integrations but not always directly held.
Is there GLI testing for games in this product?
All integrated games and modules subject to GLI testing for fairness and compliance.
Does this product support iTech Labs certification?
iTech Labs certification provided for game modules and RNG where applicable.
Are there regular security audits for this product?
Conducts regular internal and external security audits for compliance and best practices.
Does this product support penetration testing?
Penetration testing is implemented as part of ongoing platform security measures.
Are there bug bounty programs for this product?
Offers bug bounty programs for vulnerabilities reported by external researchers.
Does this product support data encryption at rest?
Implements encryption of data at rest across platforms and modules.
Is there data encryption in transit in this product?
Data encrypted via SSL/TLS protocols during network transit.
Does this product support end-to-end encryption?
Select modules include end-to-end encryption for sensitive transactions.
Is there a key management system in this product?
Built-in key management systems maintain strict security standards.
Does this product support hardware security modules (HSM)?
Supports hardware security modules (HSMs) for enhanced key storage and management.
Is there an intrusion detection system in this product?
Integrated intrusion detection to monitor platform activity and prevent unauthorized access.
Does this product support DDoS protection?
DDoS protection enabled at multiple layers of the platform.
Are there firewall and WAF protection in this product?
Application firewalls and WAFs deployed for network and application protection.
Does this product support rate limiting?
API and application-level rate limiting to prevent abuse or exploitation.
Is there a security monitoring system in this product?
Continuous real-time security monitoring of system activity and user behavior.
Does this product support SIEM integration?
SIEM integration supported for centralized threat detection and response.
Are there automatic alerts for incidents in this product?
Automatic incident alerts sent to operator and platform administrators for rapid response.
Does this product support incident response procedures?
Incident response procedures in place for identification, escalation, and resolution.
Is there a backup and disaster recovery system in this product?
Automated backups and disaster recovery processes implemented across all deployments.
Does this product support geographic redundancy?
Deploys geographic redundancy for failover and data protection compliance.
Are there RTO/RPO guarantees for this product?
Provides RTO/RPO guarantees tailored to operator requirements and disaster recovery standards.
Does this product support business continuity planning?
Maintains comprehensive business continuity plans for platform reliability.
Is there an access control system in this product?
Role-based access control systems for staff and operators.
Does this product support role-based access control?
Full support for granular, role-based access controls within all modules and admin panels.
Is there an audit trail for all actions in this product?
Maintains secure, immutable audit trails for all operator and user actions.
What built-in analytical tools are available in this product?
Built-in analytics tools available for operational, compliance, and financial reporting.
Does this product support real-time analytics?
Real-time analytics monitoring for player activity, fraud detection, financial transactions, and platform health.
Are there operator dashboards in this product?
Operator dashboards provide live data visualization, KPI tracking, and performance metrics.
Does this product support custom reports?
Operators can create custom reports for regulatory, operational, or promotional purposes.
Is there automatic report generation in this product?
Automatic report generation supports compliance, risk, and business reports.
Does this product support scheduled reporting?
Reporting tools allow for scheduled generation and delivery of key metrics and compliance data.
Is there data export in various formats from this product?
Offers data export in CSV, JSON, XML, and other standard formats.
Does this product support data mining functionality?
Enables data mining capabilities for operational analysis, fraud detection, and player segmentation.
Is there predictive analytics in this product?
Predictive analytics tools available for fraud, player retention, and lifetime value calculations.
Does this product support machine learning for analytics?
Machine learning is embedded in fraud detection, player profiling, and recommendation systems.
Is there player behavior analytics in this product?
Supports granular analysis of player behavior for risk identification and game optimization.
Does this product support cohort analysis?
Cohort analysis capabilities for long-term player monitoring and targeted retention.
Are there LTV (lifetime value) calculations in this product?
LTV (lifetime value) calculations integrated into analytics dashboards for operator insight.
Does this product support churn prediction?
Churn prediction tools assist operators in identifying and retaining at-risk players.
Are there revenue optimization tools in this product?
Revenue optimization modules help maximize operator profitability and player value.
What technical support channels are available for this product?
Provides support via email, live chat, ticketing, and phone for operators and service partners.
Does this product offer 24/7 technical support?
24/7 technical support available for operators in all supported languages.
Is there a multi-level support system for this product?
Multi-level support system ensures tiered and prioritized response to operational issues.
Does this product support remote diagnostics?
Offers remote diagnostics tools and assistance for platform troubleshooting.
Is there on-site support available for this product?
On-site support may be available to VIP partners and for critical deployment issues.
Does this product support a ticketing system?
Fully integrated ticketing system for technical and operational issue management.
Are there SLA guarantees for support of this product?
SLA guarantees tailored to operator needs for uptime, support response, and maintenance.
Does this product offer priority support for critical clients?
Critical clients have access to priority support channels and dedicated account managers.
Are there dedicated support managers for this product?
Dedicated support managers assist partners and clients with integration and operational queries.
Does the company offer migration assistance for this product?
Migration services available for transitioning from other platforms, including data transfer and configuration support.