Short description
SoftSwiss is a technology company specializing in iGaming software solutions, primarily focusing on providing turnkey White Label live casino platforms and cryptocurrency-friendly gambling software for operators worldwide.
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What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?
Software developer and platform provider offering online casino and sportsbook solutions, including White Label live casino services.
What is the primary purpose and target market of this product?
SoftSwiss aims to enable gambling operators to launch, manage, and scale branded online casinos and live casino products quickly using licensed, turnkey solutions targeting new and existing online operators seeking efficient market entry.
Which specific gambling verticals does this product serve?
SoftSwiss serves online casino, live casino, sportsbook, and cryptocurrency gaming verticals.
Is this product designed for B2B or B2C operations?
SoftSwiss operates under a B2B model, delivering White Label platforms and software solutions to online gambling operators.
What makes this product unique in the market?
SoftSwiss stands out with its extensive game aggregation platform of 3000+ titles, integration of crypto payments, licensed White Label turnkey solutions facilitating rapid operator market entry, and comprehensive marketing automation.
What is the name of the company that developed this product?
SoftSwiss
In what year was the company founded?
2008
In which countries is the company registered?
Registered primarily in Malta and other European jurisdictions facilitating international gambling software licensing.
Where is the main office located and are there regional offices?
Offices and operational presence in Europe with significant remote and regional teams supporting global markets.
How many years has this product been on the market?
Over 15 years of experience in iGaming software development and platform provision.
How many employees work on this product's development?
More than 2,000 employees including development, support, and operational staff.
What languages is this product's interface available in?
Supports multiple interface languages including English, Russian, and other major languages for global reach.
Does this product support localization for different regions?
Offers comprehensive regional localization including language, payment methods, and game selections tailored for different markets.
What is the company's mission and philosophy?
To empower gambling operators globally with innovative, compliant, and scalable iGaming solutions enabling rapid market adaptability.
Is the company publicly traded or privately held?
Privately held company focusing on long-term growth and innovation.
What awards and certifications has this product received?
Holds industry certifications including MGA licensing, and uses third-party testing by iTech Labs and GLI.
Does the company participate in professional gambling industry associations?
Engages with industry bodies such as SiGMA and various regulated gambling associations promoting compliance and innovation.
What are the main milestones in this product's development history?
Launched a robust White Label platform with integrated crypto payments, expanded game aggregation, introduced sportsbook modules, and broadened presence in Asia-Pacific markets like India and Japan.
Are there plans for IPO or investment attraction for the company?
No public information on impending IPO or external investment rounds.
Does the company offer partner programs for integrators?
Offers partner and affiliate programs with revenue share, marketing support, and integration tools.
Does the company support responsible gambling initiatives?
Supports responsible gambling via tools like self-exclusion, deposit/betting limits, and cooling-off periods integrated into operator platforms.
What environmental standards does the company follow?
Adheres to standard corporate environmental policies common in regulated software companies.
Does the company offer training and certification programs for users of this product?
Provides operator training on platform use, compliance, marketing features, and product updates.
What is the product development strategy for the next 5 years?
Plans emphasize expanding product modularity, enhancing crypto and fiat integration, leveraging AI for personalization, and increasing market adaptability.
Are there plans to expand this product to new geographical markets?
Targets growth in emerging regulated markets in Asia, Latin America, and Europe with localized solutions.
Does the company have research and development departments?
Dedicated R&D teams focus on aggregation technology, sportsbook innovation, compliance, and platform scalability.
What technological trends are considered in this product's development?
Incorporates mobile-first design, blockchain-based payments, gamification, real-time analytics, and cloud-based deployments.
Does the company support startups and innovative projects?
Provides White Label and integration solutions tailored for startups needing fast market entry with minimal overhead.
What is this product's market share in its segment?
Holds a significant share in the White Label casino and crypto gaming sectors, recognized among mid-to-large iGaming software providers.
Who are the main competitors of this product?
Competitors include Evolution Gaming, Playtech, Microgaming, NetEnt, and Pragmatic Play among others in live casino and aggregation.
What is this product's competitive advantage?
Combines extensive game aggregation, licensed turnkey White Label services, crypto integration, and advanced marketing automation.
Which geographical regions does this product currently serve?
Active in Europe, Asia (including India and Japan), Latin America, and other regulated markets globally.
What is the target customer profile for this product?
Online operators seeking turnkey platform solutions with licensing, multi-currency, crypto support, and scalable infrastructure.
Does this product offer white-label solutions?
Provides comprehensive White Label live casino solutions including software licenses, backend infrastructure, game libraries, payment integration, and support services.
What is the pricing model for this product?
Typically offers revenue share and fixed monthly fee models according to package scope and operator volume.
What is the go-to-market strategy for this product?
Utilizes automation tools, affiliate platforms, player segmentation, and campaign management for growth.
Does the company have reseller or distributor networks for this product?
Employs a network of direct B2B sales, resellers, affiliates, and integrators worldwide.
How many games are included in this product's basic package?
Access to an aggregated portfolio of over 3000 games from 100+ content providers.
What types of games does this product support (slots, table games, live dealer, etc.)?
Supports slots, table games, poker, live casino, and specialty games via aggregation.
Does this product support live-dealer functionality?
Offers live dealer games integrated from multiple studios with real-time streaming capability.
Is there support for VR/AR games in this product?
No verified information indicating VR or AR game support currently.
Does this product support tournaments and competitions?
Allows operators to run tournaments and competitions as player engagement tools.
Is there a progressive jackpot system in this product?
Supports progressive jackpots through integrated game providers enabling shared jackpots.
Does this product support multiplayer gaming?
Multiplayer support mainly in live dealer games and selected card/table games.
Does this product support player chat functionality?
Player chat is enabled in live dealer environments for real-time interaction.
Is there ability to create private tables in this product?
Supports creation of private tables for VIPs or exclusive player groups.
Does this product support side-bets in card games?
Supports side bets in live card games like blackjack and baccarat.
Is there an achievement and rewards system in this product?
Provides achievement and rewards systems integrated within marketing tools.
Does this product support gamification (levels, experience, badges)?
Gamification features include levels, experience points, and badges.
Is there ability to personalize gaming interface in this product?
Operators can customize gaming interface layouts, themes, and content visibility.
Does this product support different game speeds?
Variable game speeds are supported to accommodate player preferences.
Is there auto-play functionality for slots in this product?
Auto-play functionality is available for slot games.
Does this product support game history for players?
Players can access their game history for transparency and responsible gaming.
Is there replay functionality for disputed situations in this product?
Replay functions are supported, particularly in live casino for dispute resolution.
Does this product support multiple currencies in games?
Supports multiple fiat and cryptocurrencies within the platform.
Is there real-time currency conversion in this product?
Real-time automatic currency conversion facilitates seamless transactions.
Does this product support cryptocurrency gaming?
Full cryptocurrency payment and wallet integration, supporting Bitcoin, Ethereum, Litecoin, stablecoins.
Is there blockchain technology integration in this product?
Blockchain technology is primarily utilized for crypto payments rather than core game logic.
What technological platforms is this product based on?
Built on modular, scalable web platform architecture optimized for cloud and performance.
Does this product support cloud deployment?
Supports cloud-based deployments for scalability and availability.
Is this product compatible with containerization technologies (Docker, Kubernetes)?
Compatible with container technologies like Docker and Kubernetes.
Which databases does this product support?
Uses scalable modern databases, including SQL and NoSQL systems.
Does this product support microservices architecture?
Employs microservices architecture for modularity and scalability.
What APIs does this product provide for integration?
Provides extensive APIs for game, payment, player management, and third-party services.
Does this product support RESTful API?
RESTful API support is included for integration purposes.
Is there GraphQL support in this product?
No confirmed public information regarding GraphQL support.
What data formats does this product support for exchange (JSON, XML, etc.)?
Supports data exchange formats such as JSON and XML.
Does this product support real-time updates?
Real-time updates are supported for player accounts, game events, and marketing.
Which communication protocols does this product use?
Uses standard protocols including HTTPS, WebSocket, and custom TCP.
Does this product support WebSocket for online games?
WebSocket is supported for live data and gameplay communications.
What are the network bandwidth requirements for this product?
Live dealer games require ~3-5 Mbps per user; slots and other games lower bandwidth.
Does this product support data caching?
Employs caching to improve responsiveness and reduce load.
Which CDNs does this product support for content delivery?
Utilizes CDN to ensure fast global content delivery.
Does this product support load balancing?
Implements load balancing for stability and traffic distribution.
Does this product support automatic scaling?
Supports automatic scaling to handle varying user loads.
Which monitoring systems are integrated with this product?
Includes integrated platform monitoring for health and security.
Does this product support centralized logging?
Centralized logging for audit and troubleshooting.
Which analytics systems are built into this product?
Built-in analytics for operational and player insights.
Does this product support A/B testing?
Supports A/B testing for UI/UX and marketing optimizations.
Is there ability to create sandbox environments in this product?
Provides sandbox setups for testing and development.
Does this product support API versioning?
API versioning to maintain backward compatibility.
What development tools does this product provide?
Proprietary and third-party tools for integration, customization, and monitoring.
Does this product offer SDK for various programming languages?
SDKs available for common programming languages including JavaScript.
Does this product support automated testing?
Uses automated testing frameworks for quality assurance.
What continuous integration/deployment tools are available for this product?
Continuous integration and deployment pipelines support agile development.
Does this product support blue-green deployment?
Employs blue-green deployment strategies to reduce downtime.
Is there rollback capability in case of issues with this product?
Supports rollback to stable system versions when needed.
Which performance monitoring systems are integrated with this product?
Real-time monitoring dashboards track system performance metrics.
Does this product support distributed tracing?
Utilizes distributed tracing for debugging across microservices.
Are there built-in profiling tools in this product?
Uses profiling tools to identify bottlenecks and optimize performance.
Does this product support hot-swapping of components?
Supports hot-swapping of components without system downtime.
What are the hardware requirements for deploying this product?
Supports cloud infrastructure minimizing specific hardware needs.
Does this product support multi-tenancy?
Enables multi-tenancy allowing multiple operator instances from a single infrastructure.
What is the maximum number of concurrent users this product can handle?
Designed to support tens of thousands of concurrent users scalable via cloud.
Does this product support horizontal scaling?
Supports horizontal scaling by adding servers to increase capacity.
What are the latency characteristics of this product?
Optimized for low latency crucial for live dealer and sportsbook experiences.
Does this product support geographic distribution?
Supported through global cloud infrastructure and CDN for user proximity.
Are there disaster recovery capabilities in this product?
Disaster recovery plans and backups ensure data integrity and service continuity.
Does this product support provably fair algorithms?
Supports certified RNGs and provably fair algorithms to ensure transparency.
Is there ability to create custom games in this product?
Operators can integrate or create custom games through aggregation partners.
Does this product support white-label solutions for games?
Offers White Label casino and game solutions powered by SoftSwiss technology.
Are there tools for creating promotional campaigns in games within this product?
Provides tools for promotional campaigns, bonuses, and player incentives.
Does this product support seasonal content?
Seasonal and thematic content supported to boost player engagement.
Is there ability to update games without downtime in this product?
Supports zero-downtime updates using modern deployment techniques.
Does this product support different RTP settings?
Operators can configure RTP settings to comply with regulations or strategy.
Is there a volatility system for slots in this product?
Supports management of slot volatility profiles for game risk control.
Does this product support cross-platform gaming (desktop, mobile, tablet)?
Full cross-platform support covering desktop, mobile, and tablet.
Is there optimization for different screen sizes in this product?
Games and interfaces optimized for multiple screen sizes and device types.
Does this product support offline mode for some games?
Offline mode is not supported due to online gameplay requirements.
Is there integration with game engines like Unity/Unreal in this product?
Integration with Unity or Unreal engines possible via partners; platform itself is web-based.
Does this product support HTML5 for all games?
All games and platform components are HTML5 compliant for wide compatibility.
What third-party integrations does this product support?
Supports third-party services for payments, KYC/AML, marketing, and game studios.
Does this product integrate with existing casino management systems?
Integrates with casino management systems for operational control.
Are there payment gateway integrations available in this product?
Integrates multiple global payment gateways including fiat and crypto.
Does this product support CRM system integrations?
CRM systems supported to enhance player relationship management.
What marketing tools does this product integrate with?
Integrated marketing automation and campaign management tools.
Does this product support affiliate system integrations?
Supports affiliate platforms with dashboards and commission tracking.
Are there business intelligence tool integrations in this product?
Compatible with business intelligence systems for advanced analytics.
Does this product support compliance and regulatory reporting integrations?
Provides modules to assist regulatory compliance and reporting.
What user registration methods does this product support?
Supports email, social login, and standard registration methods.
Does this product support two-factor authentication?
Includes two-factor authentication for enhanced security.
Is there an identity verification system (KYC) in this product?
Embedded KYC systems streamline identity verification processes.
Does this product support automated document verification?
Supports automated document verification through third-party providers.
Is there integration with age verification systems in this product?
Integrates age verification systems to prevent underage gambling.
Does this product support geolocation verification?
Includes geolocation services to enforce regional restrictions.
Is there a player self-exclusion system in this product?
Provides self-exclusion tools supporting responsible gambling policies.
Does this product support deposit and betting limits?
Allows configuring deposit and bet limits to promote responsible gaming.
Are there cooling-off periods supported in this product?
Supports temporary player cooling-off periods for gambling breaks.
Does this product support gaming behavior monitoring?
Implements behavioral analytics to identify problematic play patterns.
Are there alerts for suspicious activity in this product?
Issues real-time alerts to operators regarding suspicious activities.
Does this product support VIP programs?
Supports VIP loyalty programs to reward and retain high-value players.
Are there personal managers for VIP players in this product?
Enables personal managers to oversee VIP players via CRM tools.
Does this product support player segmentation?
Advanced segmentation capabilities for targeted marketing and offerings.
Is there a loyalty system with point accumulation in this product?
Loyalty systems with point accumulation and redemption.
Does this product support personalized bonuses?
Supports personalized bonuses powered by analytics and segmentation.
Is there a referral system in this product?
Provides referral system tools facilitating player acquisition.
Does this product support affiliate programs?
Full affiliate program integration for marketing expansion.
Is there CRM system integration in this product?
CRM integration for enhanced player management and communication.
Does this product support email marketing?
Embedded email marketing automation to engage players.
Are SMS notifications available in this product?
Supports SMS notifications for player communication.
Does this product support push notifications?
Supports push notifications on mobile and desktop platforms.
Is there a complaints and support system in this product?
Includes complaint management tools ensuring player support and compliance.
Does this product support live chat with customer support?
Integrated live chat for real-time player assistance.
Is there a multi-level support system in this product?
Multi-tiered support systems for efficient issue resolution.
Does this product support customer service in multiple languages?
Support in multiple languages for both operators and players.
Is there a knowledge base for self-service in this product?
Offers knowledge base resources for self-service and troubleshooting.
Does this product support video verification?
No confirmed video verification service; industry trend growing but limited adoption.
Is there an account blocking system in this product?
Account blocking features to comply with regulations and security policies.
Does this product support temporary account freezing?
Enables temporary freezing of accounts for security or responsible gaming reasons.
Is there a password recovery system in this product?
Secure password recovery mechanisms implemented.
Does this product comply with GDPR for user data?
Fully compliant with GDPR to protect user data and privacy.
Is there a right to data deletion in this product?
Users can exercise data deletion rights as per privacy laws.
Does this product support user data export?
Supports user data export in compliance with data portability requirements.
Which payment systems are integrated with this product?
Integrates diverse payment systems including credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
Does this product support bank transfers?
Supports traditional bank transfer deposits and withdrawals depending on operator configuration.
Is there cryptocurrency payment support in this product?
Full support for cryptocurrency payments and wallet integrations.
Does this product support e-wallets?
Supports popular e-wallet providers for seamless player transactions.
Is there mobile payment support in this product?
Mobile payment methods including Apple Pay and Google Pay integration possible.
Does this product support prepaid cards?
Supports prepaid card payments depending on payment provider agreements.
Is there an instant deposit system in this product?
Supports instant deposits to ensure prompt player account crediting.
Does this product support scheduled deposits?
Scheduled deposit support is typically handled via payment providers; not standard.
Is there a fast withdrawal system in this product?
Enables fast withdrawal processing compliant with regulatory standards.
Does this product support automated withdrawal processing?
Automates withdrawal processing to increase operational efficiency.
Are there limits on deposits and withdrawals in this product?
Operators can configure limits on deposits and withdrawals as needed.
Does this product support multi-currency operations?
Full support for multiple fiat and cryptocurrencies for player convenience.
Is there automatic currency conversion in this product?
Real-time automatic currency conversion is supported for smooth transactions.
Does this product support both fiat and cryptocurrencies simultaneously?
Simultaneous acceptance of fiat and cryptocurrencies is supported in the same environment.
Is there integration with DeFi protocols in this product?
No verified integration of DeFi protocols at this time.
Does this product support cryptocurrency staking?
No confirmed crypto staking features presently.
Is there an escrow system for large transactions in this product?
No publicly available information on escrow systems in offerings.
Does this product support multi-signature for crypto payments?
Multi-signature wallet support for crypto payments is not publicly documented.
Is there an anti-money laundering (AML) system in this product?
Includes automated AML systems combining KYC, transaction monitoring, and screening.
Does this product support automatic transaction screening?
Automatic transaction screening is integrated to detect suspicious payments.
Is there integration with sanctions lists in this product?
Includes sanctions list integration to comply with legal restrictions.
Does this product support suspicious activity reporting?
Generates suspicious activity reports for regulatory compliance.
Is there a tax accounting system in this product?
Supports tax accounting functionalities tailored to operator requirements.
Does this product support automatic report generation?
Supports automated report scheduling and generation.
Is there integration with tax systems in this product?
Compatible with external tax systems depending on market needs.
Does this product support transaction fee accounting?
Supports transaction fee accounting for accurate financial tracking.
Is there a payment reconciliation system in this product?
Includes systems to reconcile payments and financial records.
Does this product support chargeback handling?
Tools to effectively manage chargebacks and disputed transactions.
Is there a fraud detection system for payments in this product?
Advanced fraud detection systems safeguard payment transactions.
Does this product support 3D Secure authentication?
Supports 3D Secure for enhanced card payment authentication.
Is there a credit risk assessment system in this product?
May integrate credit risk assessment to monitor deposit and betting risks.
Does this product support installment payments?
No verified support for installment payment options.
Is there integration with buy-now-pay-later services in this product?
Buy-Now-Pay-Later service integration not confirmed.
Does this product support corporate banking for B2B clients?
Supports corporate banking features as part of B2B financial operations.
Is there an automatic refund system in this product?
Automated refund processing systems exist to handle player disputes efficiently.
What security certificates does this product have?
Holds relevant security certificates including SSL/TLS.
Does this product support ISO 27001 compliance?
ISO 27001 compliance is generally pursued among leading providers but not publicly confirmed.
Is there PCI DSS certification for this product?
Complies with PCI DSS standards for secure card transactions.
Does this product support GDPR compliance?
Full GDPR compliance including technical and organizational security measures.
Is there certification from gambling commissions for this product?
Licensed by multiple gambling commissions including MGA with compliance adherence.
Does this product support eCOGRA certification?
No direct eCOGRA certification publicly disclosed; partners may have independent certification.
Is there GLI testing for games in this product?
Games and RNGs undergo GLI testing for compliance and fairness.
Does this product support iTech Labs certification?
Utilizes iTech Labs certification to assure RNG and game fairness.
Are there regular security audits for this product?
Regular internal and external security audits are performed.
Does this product support penetration testing?
Penetration testing is conducted periodically for vulnerability assessment.
Are there bug bounty programs for this product?
No public details on a dedicated bug bounty program.
Does this product support data encryption at rest?
Implements encryption of data at rest to secure stored information.
Is there data encryption in transit in this product?
Uses TLS/SSL protocols to encrypt data in transit.
Does this product support end-to-end encryption?
Supports end-to-end encryption especially for sensitive player data.
Is there a key management system in this product?
Employs secure key management practices for cryptographic keys.
Does this product support hardware security modules (HSM)?
Use of Hardware Security Modules (HSM) is industry best practice though not explicitly documented.
Is there an intrusion detection system in this product?
Intrusion detection systems monitor and alert on unauthorized access.
Does this product support DDoS protection?
DDoS mitigation strategies are applied to maintain availability.
Are there firewall and WAF protection in this product?
Employs firewall and Web Application Firewall (WAF) protections.
Does this product support rate limiting?
Implements rate limiting to prevent abuse and DoS attacks.
Is there a security monitoring system in this product?
Continuous security monitoring for threats and breaches.
Does this product support SIEM integration?
Integrates with SIEM solutions for centralized security management.
Are there automatic alerts for incidents in this product?
Automated alerts for security incidents are enabled.
Does this product support incident response procedures?
Established incident response procedures to handle breaches.
Is there a backup and disaster recovery system in this product?
Comprehensive backup and disaster recovery systems ensure uptime and data safety.
Does this product support geographic redundancy?
Uses geographic redundancy via multiple data centers for resilience.
Are there RTO/RPO guarantees for this product?
Meets recovery time and point objectives to ensure operational continuity.
Does this product support business continuity planning?
Business continuity planning is in place to minimize disruption risks.
Is there an access control system in this product?
Implements access control mechanisms for secure system use.
Does this product support role-based access control?
Role-based access control restricts user permissions by job role.
Is there an audit trail for all actions in this product?
Maintains full audit trails for compliance and security monitoring.
What built-in analytical tools are available in this product?
Provides built-in analytics tools for operational and marketing insights.
Does this product support real-time analytics?
Supports real-time analytics for immediate business intelligence.
Are there operator dashboards in this product?
Operator dashboards display KPIs and player data for management.
Does this product support custom reports?
Enables creation of custom reports for diverse business needs.
Is there automatic report generation in this product?
Supports automated report scheduling and generation.
Does this product support scheduled reporting?
Facilitates scheduled data reporting to stakeholders and regulators.
Is there data export in various formats from this product?
Supports exporting data in formats like CSV, PDF, XLSX, and JSON.
Does this product support data mining functionality?
Data mining tools help derive insights from player and operational data.
Is there predictive analytics in this product?
Uses predictive analytics to forecast player behavior and revenue.
Does this product support machine learning for analytics?
Applies machine learning for personalization, marketing, and risk management.
Is there player behavior analytics in this product?
Analyzes player actions to detect trends and risks.
Does this product support cohort analysis?
Provides cohort analysis for player retention and lifetime assessment.
Are there LTV (lifetime value) calculations in this product?
Calculates lifetime value metrics for player profitability forecasting.
Does this product support churn prediction?
Uses models to predict player churn enabling timely intervention.
Are there revenue optimization tools in this product?
Tools assist in optimizing revenue through dynamic offers and segmentation.
What technical support channels are available for this product?
Provides technical support via email, phone, live chat, and ticketing.
Does this product offer 24/7 technical support?
Offers 24/7 technical support to ensure platform availability.
Is there a multi-level support system for this product?
Multi-tiered support resolves issues from basic to complex.
Does this product support remote diagnostics?
Uses remote diagnostics tools to troubleshoot issues.
Is there on-site support available for this product?
Offers on-site support for critical deployments or high-value clients.
Does this product support a ticketing system?
Implements ticketing systems for structured issue management.
Are there SLA guarantees for support of this product?
Service Level Agreements define expected uptime and support quality.
Does this product offer priority support for critical clients?
Priority support is available for strategic clients.
Are there dedicated support managers for this product?
Dedicated support managers assist in operational success.
Does the company offer migration assistance for this product?
Provides assistance migrating from other platforms to SoftSwiss solutions.