You can contact 1xBet Casino support via live chat on their website, email, or phone. Live chat is available 24/7 for instant assistance. Alternatively, you can send an email to specific support departments or call their main support number.
Live chat, email, phone, Telegram, Signal, Imo, social media channels.
https://singa.1xbet.com/en/casino
Specific launch date not publicly disclosed; 1xBet brand has been operating since 2007.
Licensed by the Curacao eGaming Authority.
Headquarters in Cyprus (typical for 1xBet operations).
Curacao.
Yes, there is a live chat on the website. It operates 24/7 with multilingual support, and typical response times are within minutes.
Yes, a contact form is available on the “Contacts” page of the website for submitting inquiries.
[email protected] (general technical queries often routed through this or [email protected]).
Not publicly specified separately; VIP customers usually have dedicated support via live chat or personal account managers.
complaints can be submitted via [email protected] or through the formal complaints procedure via email as outlined by the casino.
+44 127 325-69-87 (international, not toll-free in all countries)
Not separately listed; VIP support typically handled through personalized services or dedicated contact within live chat.
Not publicly available; complaints managed through email or support channels.
Available 24/7 via live chat, email, and phone.
Contactable via [email protected].
Contactable via [email protected] for security-related concerns.
@bot1xbetBot
Not specifically listed.
Not specifically listed.
Not specifically listed.
https://www.facebook.com/1xBetOfficial/
https://www.instagram.com/1xbet_com/
https://twitter.com/1xbet
Not publicly listed.
Not specifically verified as official.
Official Telegram channels are available but specific public links vary; @bot1xbetBot is used for support.
Not publicly listed.
Not standard; customer support primarily via chat and email.
The casino uses a form/contact and email support but does not explicitly advertise a formal ticket system.
Yes, the 1xBet mobile app includes live chat support functionality.
Yes, push notifications are supported for updates and communication.
SMS used for account verification; direct SMS support service not standard.
Yes, through the phone icon on the site, users can request a callback.
No official forums, but community discussions occur on social media platforms.
Support chat is integrated within the mobile app.
Not offered.
Yes, support is 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
Multiple languages including English, Russian, and others, covering a wide international user base.
Global, focusing on countries where 1xBet services are legally offered.
Yes, initial support contact via chat or email does not always require login.
Typically not; document uploads required for verification happen through regulated upload portals, not chat.
https://singa.1xbet.com/en/information/privacy-policy
https://singa.1xbet.com/en/information/terms
Use the “Forgot Password” link on the login page to reset via email or SMS.
Contact support via email or live chat providing identity verification documents as required.
Common reasons include violation of terms, multi-accounting, suspicious activity, or verification failures.
Login to your account and access the profile settings to update information; some changes may require identity verification.
Immediately contact [email protected] and support via live chat to secure the account and change login credentials.
Instructions are available under account security settings; typically involves linking phone number or authentication apps.
Confirm correct phone number, check network, and ensure no SMS blocking. Contact support if issues persist.
Request account deletion via support email or live chat following verification; formal deletion complies with data protection rules.
Use password recovery, check credentials, disable VPN, or contact support for assistance.
Access security or account activity section in your profile if available; otherwise, request records via support.
To comply with legal regulations and prevent fraud, ensure player identity, and meet KYC requirements.
Government-issued ID (passport, ID card), proof of address (utility bill or bank statement), and sometimes payment method verification.
Usually from a few hours up to 48 hours depending on workload and document clarity.
Review reasons from support, provide clearer or alternative documents, and resubmit as instructed.
Via the user account dashboard in the verification section, following guidelines for supported file formats.
Triggered by large transactions, account security concerns, or unusual activity.
No, multiple accounts are generally prohibited and may lead to account suspension.
Contact [email protected] immediately with details of suspicious activity.
Contact support with alternative ID verification; update email in account settings if possible.
Request phone number update through account settings or support with verification.
Due to pending verification, suspicious actions, or regulatory compliance measures.
Available through responsible gaming settings in your user account to manage betting limits.
A responsible gaming tool to temporarily or permanently block your account from playing; activated via account settings or support.
Request freeze through support or self-exclusion options in responsible gaming.
Report immediately to security and support teams with evidence.
Check payment method status, account limits, or contact support for issues.
Typically 0 to 48 hours depending on verification and payment method.
Most deposits and withdrawals have no fees, but third-party payment providers may charge fees.
Reasons include incomplete verification, suspicious activity, or policy breaches.
Credit/debit cards, e-wallets, bank transfers, cryptocurrencies, and prepaid vouchers.
Varies by payment method and jurisdiction; usually from $1 to several thousand dollars.
Generally from $1 to $5 depending on method.
Can be up to $5,000 or more, varying by payment method and user verification level.
Usually possible only before processing starts; contact support immediately.
Pending additional verification, high volume, or payment provider delays.
Withdrawals must be made to the source of deposit as per anti-fraud rules.
Contact support with transaction details and proof of payment.
Through your account transaction history or by contacting support.
Pending verification, suspicious activity, or policy issues.
Additional proof of income/source of funds and enhanced identity verification.
Yes, daily, weekly, and monthly limits apply based on verification level.
Refunds are processed according to payment provider rules; support can assist with disputes.
Check account and payment details; retry or contact support for assistance.
Typically not after request; verify before submitting withdrawal.
To comply with anti-money laundering regulations and verify lawful origin of funds.
Request from support or download from account transaction history.
Contact support with payment details for investigation.
Multiple including USD, EUR, RUB, and various local currencies.
Yes, automatic currency conversion at market rates where applicable.
Supported cryptocurrencies can be deposited and withdrawn; transactions processed via blockchain.
Retry payment, check details, or contact support for resolution.
Request support assistance to reverse accidental deposits.
Clear cache, check internet connection, or try different browser/device.
Refresh game, clear cache, or report issue to support.
Contact support with game details and error description.
Contact support promptly with relevant details for investigation.
Check device volume, browser settings, and game audio options.
Close other apps, check internet speed, and clear cache.
Verify bet submission confirmation and game rules; contact support if needed.
Usually accessible within game interface or account history.
Refresh or restart the game; contact support if persists.
Restricted based on jurisdiction, licensing, or maintenance.
Clear browser cache via settings or app cache via device settings.
Update app/browser and check device compatibility.
Check terms and contact support with details.
Accessible in bonus section or terms and conditions.
Check eligibility and wagering status; contact support.
Follow rules on promotion pages and register as required.
Verify code validity and conditions; contact support if issues persist.
May be due to licensing restrictions or technical issues.
Check internet speed, update app/browser; contact support.
Provide detailed report to support via chat or email.
Check internet, clear cache, or try another device/browser.
Use recommended browsers and keep them updated.
Flash is largely deprecated; update browser for best performance.
Clear cache, reduce background usage, or check network speed.
Contact support via live chat or email providing game details.
