21Nova Casino customer support can be contacted primarily through 24/7 live chat on their website and via email at 24/[email protected]. There is also telephone support available with UK Freephone and international numbers.
Live chat, email, UK Freephone and international phone numbers, fax, VIP email contact.
www.21nova.com
2006 (rebranded from earlier versions since 1999)
Licensed by the Gibraltar Gambling Commission and the United Kingdom Gambling Commission (UKGC).
Connaught House, 15-17 Upper George Street, Luton, Bedfordshire, United Kingdom, LU1 2RD.
Gibraltar Gambling Commission and United Kingdom Gambling Commission (UKGC).
Live chat is available 24/7; however, some player reviews mention slow response times and occasional unavailability.
No specific information on a contact form was found; primary contacts are via live chat, email, and phone.
No dedicated complaints email publicly listed; complaints likely handled via main support or VIP email channels.
Not specifically listed; financial inquiries likely routed through main support email.
No specific security email publicly available.
UK Freephone 0808-1203-500 / International +632-756-7891
No separate VIP phone line publicly listed.
No dedicated complaints phone line publicly available.
Available via 24/7 live chat and email.
Contactable through general support email and phone lines.
No separate contact details public; security issues usually handled through main support.
Not available.
Not available.
Not available.
Not available.
Not specifically listed.
Not specifically listed.
Not specifically listed.
Not specifically listed.
Not specifically listed.
Not available.
Not available.
No public information indicating availability of video call support.
No explicit mention of a ticket system; support primarily via live chat and email.
The casino has a downloadable client version and is responsive on mobile devices, but there is no confirmed separate mobile app with support chat.
Not specified.
Not specified.
No information about callback service.
No official forums or communities found.
No separate dedicated mobile app for support.
No such video consultation platforms supported.
Support is available 24/7, so includes weekends and holidays.
Support operates 24 hours a day, 7 days a week.
Support is available in multiple languages including English, German, Finnish, Spanish, French, Japanese, Polish, Portuguese, Russian, Swedish, Italian, Czech, Hungarian, Romanian, Greek, Turkish, Arabic, and Ukrainian.
Supports multiple geographic regions but excludes players from certain restricted countries, including the US.
Generally, support for account issues requires registration, but initial inquiries may be possible without account login.
Usually, document uploads for verification are done through secure account portals, not typical via chat.
No direct URL found; typically available via the casino's main website footer.
No direct URL found; usually accessible on the casino website.
Use the “Forgot Password” feature on the website login page to recover access by email.
Contact customer support via email or live chat to resolve account blocks, providing requested identification.
Common reasons include suspicious activity, verification failures, violation of terms, or self-exclusion requests.
Log into the account and update profile details in account settings; some changes may require support confirmation.
Immediately contact customer support, change passwords, and enable additional security measures if available.
Not explicitly confirmed for this casino; generally setup via account security settings if offered.
Check phone number accuracy, network issues, or contact support if problems persist.
Contact customer support to request account closure per casino policy.
Use password recovery or contact support for assistance with login issues.
Usually available in account settings or security section if the casino provides this feature.
To comply with KYC (Know Your Customer) and anti-money laundering regulations.
Typically includes government-issued ID, proof of address, and payment method verification.
Usually between 24 to 72 hours depending on workload.
Resubmit clearer or additional documentation as requested by support.
Through secure upload areas in the user account portal.
Triggered by large transactions, unusual activity, or regulatory compliance checks.
Most casinos prohibit multiple accounts under one user to prevent fraud.
Contact customer support immediately with details of the suspicious behavior.
Contact support with alternative identification proof to update account email.
Update via account settings or contact customer support.
Often due to pending verification, regulatory compliance, or suspicious activity.
Usually available in account responsible gaming settings.
A responsible gaming tool to block access; activated via account settings or by contacting support.
Contact customer support to request a temporary freeze or cooling-off period.
Immediately report to support detailing all suspicious activities.
May be due to payment method issues, insufficient funds, or restrictions; contact support for help.
Typically 2 to 5 days depending on method, with some pending periods reported up to 96 hours.
Most casinos do not charge fees but check terms; third-party fees possible.
Common reasons include failed verification, suspicious activity, or exceeding limits.
Visa, Mastercard, Skrill, Neteller, PayPal, bank transfers, ecoPayz, and others, depending on region.
Minimum deposits often start from £10.
Varies by payment method and VIP level; can be up to several thousand pounds.
Contact support immediately before processing; cancellation depends on status.
Due to verification, banking hours, or internal processing delays.
Usually withdrawals must go to the deposited funding source; others require verification.
Contact support with transaction details for investigation.
Via account transaction history or support inquiry.
Due to verification issues, suspected fraud, or regulatory holds.
Proof of identity, source of funds, and address verification.
Yes, limits depend on account status, verification, and casino policy.
Refunds are processed back to original payment method, subject to casino rules.
Retry or contact support for alternative methods.
Usually no once withdrawal is requested; change before request requires support.
To comply with anti-money laundering regulations.
Request via account or support.
Report to support with transaction details.
AUD, CAD, DKK, EUR, GBP, NOK, SEK, USD among others.
Yes, conversions occur based on account currency and payment method.
Not supported by 21Nova Casino.
Contact support with error details.
Contact support immediately to request reversal.
Could be browser, flash, or internet connection issues; try refresh or different device.
Refresh the game, clear cache, or contact support if issue persists.
Via support email or live chat with game details.
Report to support for investigation; may be due to unresolved session errors.
Check device volume and browser settings; try another browser.
Close other apps, check connection speed, clear cache.
Ensure game rules compliance; report to support if issue persists.
Available in game history or support on request.
Refresh or restart device; contact support if unresolved.
Due to regional restrictions or technical issues.
Clear browser cache/settings.
Update app/browser, clear cache, or switch device.
Contact support with bonus code and deposit details.
Usually listed in bonus terms or account promotions section.
May depend on wagering activity; contact support if issue persists.
Register via promotions page; follow specific terms.
Verify code validity and terms; contact support if issues continue.
Could be due to maintenance, region blocks, or technical issues.
Check internet speed and browser compatibility; reload game.
Contact support with detailed description.
Clear cache, try different browser, check internet connection.
Use recommended browsers like Chrome, Firefox, Edge.
Flash Player is deprecated; no longer required for gaming.
Clear cache, close unused tabs/apps, check internet speed.
Contact support via live chat or email with game details.
