You can contact 32Red Casino support primarily via live chat, email, and phone call. Live chat is recommended for the fastest response and is available 24/7. Email support is also available though response times may be longer, and phone support exists with limited hours, especially for UK customers.
Live chat, email, phone, postal mail, and fax.
https://www.32red.com
Licensed under 32Red Limited with licenses from Gibraltar regulatory authorities and formerly the UK Gambling Commission until March 2025.
401 World Trade Centre, Gibraltar, GX11 1AA, Gibraltar.
Gibraltar
Yes, live chat is available 24/7 and usually provides instant responses once accessed through the Help Centre.
No dedicated contact form, but the Help Centre is the main hub for support access including live chat initiation.
No specific VIP support email publicly listed.
No specific finance department email publicly listed; general support addresses should be used.
No specific security service email publicly disclosed.
0808 180 3232 (UK toll-free)
Not publicly listed.
Not publicly listed.
Available 24/7 via live chat and email; phone support limited.
Contact through general support channels; no separate email or phone listed publicly.
Contact through general support or complaints emails.
Not available.
Not available.
Not available.
Not available.
https://www.facebook.com/32RedCasino
https://www.instagram.com/32redcasino/
https://x.com/32red
Not publicly listed.
Not publicly listed.
Not publicly listed.
Not publicly listed.
No video call support available.
No explicit ticket system publicly mentioned; support is primarily live chat and email-based.
Yes, 32Red has a mobile app which includes support chat functionality.
Yes, push notifications are supported via the mobile app for communications.
Not standard; no official confirmation of SMS support.
No publicly available callback service.
No official forums; players may use third-party forums.
Yes, support chat is available through the mobile app.
No indication that Zoom or Teams video consultations are provided.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week, 365 days a year.
Primarily English; other languages may be supported depending on staff availability.
UK, Gibraltar, and other internationally licensed regions.
Yes, but certain support channels like live chat may require account details.
No, documents are typically sent via email for verification.
https://www.32red.com/privacy-policy
https://www.32red.com/terms-and-conditions
Use the "Forgot Password" link on the login page or contact support to initiate password recovery.
Contact customer support with account verification documents to review and restore access.
Common reasons include suspected fraud, verification failures, or breaches of terms.
Update profile details via account settings or contact support for assistance.
Immediately contact support to secure your account and change password.
Follow instructions in account security settings if offered; otherwise contact support.
Check network issues and ensure correct phone number; contact support if issues persist.
Contact support with your request to delete your account, following verification.
Verify credentials, reset password, or contact support for help.
Usually available in account security or history section; if not, contact support.
To comply with legal KYC regulations and ensure player identity and security.
Passport, ID card or driving license plus recent utility bill or bank statement.
Usually 24 to 72 hours depending on workload and document clarity.
Resubmit clear, valid documents or contact support for guidance.
Upload via the secure portal on the website or email to support if instructed.
Due to security flags, large transactions, or regulatory requirements.
No, multiple accounts per player are prohibited according to terms.
Contact support immediately with details of suspicious activity.
Contact support to update your email after identity verification.
Update in account settings or contact support to assist.
Due to pending verification, suspected fraud, or terms breaches.
Via responsible gambling settings in your account or contact support.
A tool to block your account temporarily or permanently; activate via account or support.
Request temporary suspension through customer support.
Report immediately to support and security teams.
Possible issues include payment method errors, limits, or verification blocks.
Typically up to 24 hours but can vary by method.
Usually no fees on deposits/withdrawals, but check your payment provider’s terms.
Possible reasons include incomplete verification or suspicious activity.
Credit/debit cards, e-wallets, bank transfer, prepaid cards.
Vary by payment method, generally minimum £10.
Depends on payment method, commonly up to £10,000 or higher.
Contact support immediately if you wish to cancel a withdrawal before processing.
Verification delays, banking issues or increased security checks.
Typically no; withdrawals must go to the verified deposit method.
Contact support with transaction details for investigation.
Through your account transaction history or by contacting support.
Pending verification, suspicious activity, or regulatory hold.
Proof of identity, address, and source of funds documentation.
Yes, set by the casino and payment provider; varies by account.
Contact support to request a refund; processed on a case-by-case basis.
Contact support and your payment provider to resolve issues.
Generally no, withdrawals must go to the original deposit method.
To comply with anti-money laundering regulations.
Request via support or download from your account history.
Contact support with payment details to investigate.
GBP, EUR, USD among others depending on region.
Yes, currency conversion is available at current rates.
Not publicly offered as a standard payment option.
Contact both support and your payment provider.
Contact support immediately to arrange return.
Check internet connection, clear cache, or try a different browser/device.
Reload the game or contact support if issue persists.
Contact support with detailed description and screenshots if possible.
Contact support immediately for investigation and resolution.
Check device sound settings and game audio options.
Clear cache, close other apps, or try a different device.
Confirm bet acceptance and sufficient funds; contact support if doubt.
Game history within the casino platform or ask support.
Refresh the page or contact support if problem remains.
Geographic restrictions, licensing, or technical issues.
Clear browser/app cache or reinstall app.
Check compatibility, update app/browser, or contact support.
Contact support with bonus details for correction.
Available in bonus terms or ask support.
May require wagering or be delayed; contact support.
Register and follow promotion terms on the website.
Check validity and terms; contact support if issues persist.
Technical issues or regional restrictions; contact support.
Check connection and browser; contact support if unresolved.
Contact support with details and screenshots.
Check connection, clear cache, try different browser/device.
Use recommended browsers like Chrome or Firefox; update apps regularly.
Most games use HTML5; update browser instead.
Clear cache, limit background apps, and check internet speed.
Via live chat or email support.
