You can contact Aussie Play Casino support via live chat on their website, by email at [email protected], or by phone (+1 855 201 1872 or +61 1300 849 147). Live chat is recommended for the fastest response, while the email response time is usually within 48 hours.
Live chat, email, phone hotline (+1 855 201 1872), international line (+61 1300 849 147), and FAQ section.
https://aussieplay.com
Aussie Play Casino was launched in 2020.
Aussie Play Casino operates under a license issued by the Curacao Gaming Authority.
The company’s headquarters is located in Riga, Latvia.
The casino is licensed and regulated under Curacao jurisdiction.
Yes, live chat is available 24/7; typical response time is under five minutes.
Yes, you can submit queries via a contact form accessible in the “Contact Us” section of their website.
For VIP inquiries, contact through live chat or phone is advised; no separate public VIP email available.
Not specified; general finance issues should be sent to [email protected].
Not specified; security or fraud concerns can be reported via [email protected].
+1 855 201 1872 and +61 1300 849 147.
No dedicated public VIP phone line; premium assistance is available through general support channels or assigned VIP hosts.
No separate complaint phone line; complaints handled via general email or hotline.
24/7 technical support is available through live chat, phone, and email; typical industry standard aims for timely technical issue resolution.
Financial inquiries resolved via general support channels, typically through email or live chat; expect prompt attention for transaction issues.
Report security concerns via standard support channels; customer support staff escalate security-related cases as needed.
No official Telegram support account is available.
No WhatsApp support number is listed.
No Viber support account provided.
No official WeChat account for support.
No official Facebook page confirmed; typical casinos maintain social channels for updates, but direct support is rare.
No official Instagram account found.
No official Twitter/X account found.
No official LinkedIn company page available.
No official YouTube channel listed.
No Telegram channel provided.
No official Discord server for community or support.
Video call support is not available at Aussie Play Casino; online casinos typically rely on chat and email for privacy and security.
No ticketing helpdesk is indicated; queries are managed via live chat, email, or phone.
There is no dedicated mobile app, but the website supports chat via mobile browser.
Push notifications are not mentioned; many casinos provide email alerts instead.
SMS support is not available; communication is usually via chat, email, or phone.
Aussie Play Casino does not offer a callback service; contact should be initiated by players.
No official forums or player communities offered.
There is no dedicated app for support; mobile-rich chat is available on the website.
No Zoom or Teams consultations are available.
Yes, customer support is available 24/7, including weekends and holidays.
24 hours a day, 7 days a week, including holidays.
Customer support is provided in English; service in other languages is not indicated.
Support is focused on Australia but available internationally, except for restricted countries (e.g., UK, parts of Europe, parts of Asia).
Yes, support channels are accessible without registration, especially for general inquiries.
Yes, documents required for verification can be sent via live chat or by email.
https://aussieplay.com/en/privacy-policy/
https://aussieplay.com/en/terms-conditions/
Use the “Forgot Password?” link on the login page to receive password reset instructions by email.
Contact support via live chat or email; verification may be required to reactivate accounts.
Accounts may be blocked due to suspicious activity, failed verification, responsible gaming measures, or violation of terms.
Update profile info in the account settings or contact support for changes that can’t be made directly.
Reset your password immediately and notify support; provide evidence of suspicious activity for investigation.
Aussie Play Casino does not offer built-in 2FA; industry best practice is for players to use strong unique passwords.
Ensure your phone number is correct, check network coverage, and confirm that Aussie Play supports SMS codes (not typically used).
Contact customer support via email or live chat to request account deletion in accordance with privacy rights.
Reset password, clear browser cache and cookies, check email for block notifications, or contact support.
Login history may be accessible in your account dashboard; otherwise, request activity details from support.
Document verification is required to comply with KYC regulations, prevent fraud, and ensure security of customer accounts.
Typically, a government-issued ID, proof of address, and, in some cases, copies of payment method (card, e-wallet) are required.
Verification generally takes between 24-72 hours, depending on volume and document clarity.
Review rejection notes, provide clearer or alternative documents, and contact support for guidance if clarification is needed.
Upload documents via live chat, email, or designated secure portal in the account section.
Additional reviews happen for large withdrawals, changes to personal info, or suspicious activity.
Multiple accounts are not allowed; casinos enforce one account per person, household, or IP.
Report to support by live chat, email, or phone with details of the suspicious event; team will investigate.
Update to a new email by contacting support with alternative identity verification.
Update in account settings or contact support with a request; verification is usually required.
Account functions may be limited due to incomplete verification, responsible gaming measures, or suspicious activity flags.
Set limits via account settings or request limit adjustments through customer support.
Self-exclusion restricts access to gambling services; request activation from support for a set period or permanently.
Contact support to request temporary account suspension; industry standard is to honor requests for up to six months.
Report suspected fraud immediately to support with all relevant information; casino investigates and takes appropriate action.
Check payment method validity, account balance, verification status, and contact support if not resolved.
Withdrawals typically take 1-5 business days depending on method and verification status; processing times vary.
Aussie Play Casino does not charge banking fees; standard industry fees from banks or payment processors may apply.
Requests may be declined due to incorrect details, failed verification, insufficient funds, or violation of terms.
Credit/debit cards, e-wallets, cryptocurrencies (such as Bitcoin), and bank transfer options are supported.
Minimum and maximum deposit amounts vary by payment method; exact values are visible in the account cashier section.
Minimum deposit is typically AU$10; check cashier for method-specific limits.
Maximum deposit is generally AU$1000 per transaction or more; check with support for higher values.
Withdrawals can be canceled if not yet processed; do this in account cashier or contact support promptly.
Delays can result from pending verification, weekends, or high transaction volume.
Withdrawal to an original payment method is standard; contact support if you need to use a different method, and provide explanation.
Provide transaction proof to support via live chat or email; investigation is conducted to resolve issue.
Visit account transaction history or contact support for status updates.
Blocks may arise due to failed KYC, suspicious activity, or security checks.
Large withdrawals may require government ID, proof of address, and proof of payment method.
Yes, withdrawal limits exist and are set per method and per period; contact support for your applicable values.
Refunds are processed by support upon investigation; provide proof of transaction and reason for refund.
Failed payments should be reported to support; provide details to help review and resolve the issue.
Withdrawal method changes may require verification and support approval; request change in advance.
Regulatory compliance necessitates proof of funds to prevent money laundering or fraud.
Request statements from support; documents may be sent in PDF or email format.
Notify support with transaction details; investigation and resolution are conducted.
AUD, USD, EUR, and cryptocurrencies like Bitcoin are accepted.
Currency conversion is supported for accepted fiat and crypto, using daily financial market rates.
Select cryptocurrency, transfer funds to provided wallet address, and verify deposit in account; withdrawals require wallet address.
Report errors to support with screenshots and details; technical team reviews and resolves as needed.
Contact support urgently to request a reversal; proof of erroneous transaction may be required.
Clear browser cache, check internet connection, try another device or browser; contact support if unresolved.
Refresh the game, clear browser cache, check for updates; contact support if issues persist.
Report via live chat, email, or fill out the online form; include screenshots and game details.
Contact support with game details; winnings are typically restored after verification of the game round.
Check device volume, browser audio settings, and reload the game; report persistent issues to support.
Clear cache, close background apps, check device compatibility, and contact support for further troubleshooting.
Contact support with game name, bet details, and screenshot; technical review is conducted.
Game results are shown in history or account section; support can verify disputed results.
Refresh the browser, try a new device or clear cache; engage customer support for help if persistent.
Game restrictions may depend on country, software provider, or licensing agreements.
Access browser settings, clear cache and cookies, then reload the casino site.
Try a different browser or device, update software, and contact support for device-specific guidance.
Review terms, verify wager requirement eligibility, and contact support for bonus activation.
Check the promotions or bonus section in your account; contact support for clarification.
Delay may arise from incomplete requirements or system error; review terms and alert support.
Opt in via the promotions tab or follow instructions on the event page; contact support with participation questions.
Verify code accuracy, expiry date, eligibility, and request support assistance if needed.
Live Casino availability may be limited by jurisdiction, licensing, or technical outages.
Check internet speed, browser settings, device compatibility; consult support for persistent streaming issues.
Use live chat, email, or the contact form; provide details and documentation for resolution.
Clear browser data, try different networks, and check for updates; contact support if ongoing.
Use supported browsers (Chrome, Firefox, Safari); update to latest versions or contact support for guidance.
Plugins are rarely required now; update via official browser stores if needed.
Check internet connection, clear cache, close unnecessary tabs; contact support if speed issues persist.
Reach out via live chat or email detailing the game and problem; expect prompt investigation and resolution.
