How to contact the casino support service?
BoVegas Casino support can be contacted 24/7 via live chat, email, or toll-free phone calls for immediate assistance and detailed inquiries.
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What contact methods are available for customers?
Live chat, email [email protected], toll-free phone calls (US, UK, France, Australia).
Casino website
https://bovegas.com
Gaming license
Licensed and regulated by the government of Curaçao.
Casino headquarters location
Not explicitly disclosed, typically headquartered under Curaçao license jurisdiction.
License jurisdiction
Curaçao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with typical response times between 1 to 3 minutes.
Is there a contact form on the website?
No specific contact form reported; primary contact is via live chat, email, and phone.
Technical support email
VIP support email
No separate VIP support email publicly available; general support email is used.
Complaints email
No dedicated complaints email disclosed; use [email protected] for complaints.
Finance department email
Not specifically listed; use general support email [email protected] for financial inquiries.
Security service email
Not publicly provided; security issues should be directed to [email protected].
Support hotline phone number
US toll-free +1 347 778 0761, UK +44 203 432 3540, France +33 186 650 356, Australia +61 2 8310 8119
VIP line for premium customers
No separate VIP phone line publicly disclosed.
Separate complaint line
No dedicated complaint phone line known.
Technical support
Available 24/7 by live chat, email, and phone.
Financial department
Contactable via general support email and phone numbers; no separate contact specified.
Security service
Handled through general support channels; no dedicated contact.
Telegram support account
Not publicly listed.
WhatsApp support account
Not publicly listed.
Viber support account
Not publicly listed.
WeChat support account
Not publicly listed.
Facebook page
Not specifically identified.
Instagram page
Not specifically identified.
Twitter/X page
Not specifically identified.
LinkedIn page
Not specifically identified.
YouTube channel
Not specifically identified.
Telegram channel
Not publicly listed.
Discord server
Not publicly listed.
Are there video calls with consultants?
No information on video call support.
Is there a ticket system (helpdesk)?
Not specifically mentioned; support is handled via live chat, email, and phone.
Is there a mobile app with support chat?
No dedicated BoVegas mobile app; the website is mobile optimized with live chat support.
Are push notifications supported?
No information available on push notifications.
Is SMS support available?
Not publicly stated.
Can I request a callback?
No indication of callback service.
Are there forums or communities related to this casino?
No official forums or communities publicly noted.
Is there a mobile app for contacting support?
No dedicated mobile app for support.
Are Zoom/Teams consultations possible?
Not supported.
Is support available on weekends and holidays?
Yes, support is 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English and French.
Service regions
Primarily serves US, UK, France, Australia, EU regions; excludes certain countries like Israel, Poland, Belarus, Ukraine.
Can I contact support without registration?
Yes, general contact methods like email and live chat are available without registration.
Can I send documents through chat?
No specific information; documents should be submitted via email after consulting support.
Privacy policy link
https://bovegas.com/en/privacy/
Terms of service link
Not explicitly identified; typically accessible on the main site.
What to do if I forgot my account password?
Use “Forgot Password” on the website to get a security code via email, then reset the password.
How to restore access to a blocked account?
Contact customer support via email or live chat for verification and restoration procedures.
Why is my account blocked?
Common reasons include verification issues, suspected fraud, and violation of terms.
How to change profile information?
Update via account settings or contact support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support for account security measures and investigation.
How to set up two-factor authentication?
Not specifically mentioned by BoVegas; generally available through account security settings if supported.
Why am I not receiving SMS confirmation codes?
Could be due to mobile carrier issues or incorrect phone setup; contact support for help.
How to delete my casino account?
Contact support to request account deletion; follow verification steps.
What to do if I can't log into my account?
Check username/password, clear browser cache, check spam for email links; contact support if issues persist.
How to check account login history?
Usually available in account settings on casino platforms; confirm with support if unclear.
Why is document verification required?
Verification ensures compliance with KYC regulations and prevents fraud.
What documents are needed for verification?
Government-issued ID (passport, driver’s license), proof of address (utility bill, bank statement), and payment method proof.
How long does document verification take?
Typically takes from a few hours up to 48 hours depending on volume.
What to do if documents are rejected?
Submit clearer or alternate valid documents and contact support for guidance.
How to upload documents for verification?
Send documents via the dedicated email [email protected] after consulting support.
Why does my account require additional verification?
For large transactions, suspicious activity, or compliance with regulatory standards.
Can I have multiple accounts?
Most casinos prohibit multiple accounts; check terms, but usually only one account per user is allowed.
How to report suspicious activity?
Contact support immediately via email or live chat with details of the suspicious activity.
What to do if I lose access to my email?
Notify support with identity verification to update email associated with your account.
How to change phone number in my account?
Update via profile settings or request support assistance.
Why are my account functions limited?
Due to incomplete verification, self-exclusion, or investigation of suspicious activities.
How to set deposit limits?
Set limits through account responsible gaming settings or contact support to set limits.
What is self-exclusion and how to activate it?
Self-exclusion allows a player to block themselves temporarily or permanently; activated through support request or account settings.
How to temporarily freeze my account?
Request account freeze via customer support, usually part of responsible gambling tools.
What to do if I suspect fraud?
Contact support immediately and provide detailed information to initiate investigation.
Why is my deposit not going through?
Possible reasons include payment method issues, incomplete verification, or technical problems.
How long does withdrawal processing take?
Withdrawals usually processed within 3 to 7 business days depending on method.
What fees are charged for transactions?
BoVegas does not charge fees, but third-party payment providers may apply fees.
Why was my withdrawal request declined?
Commonly due to incomplete verification, exceeding withdrawal limits, or suspicious activity.
What deposit methods are available?
Visa, MasterCard, American Express, Bitcoin, Bank Wire, Neteller, Skrill, Paysafecard (where available).
What are the minimum and maximum deposit amounts?
Minimum deposit generally $25; withdrawal limits typically $200 minimum with max $2,000 per week.
Minimum deposit amount
$25 or equivalent.
Maximum deposit amount
Not explicitly stated; withdrawal max is about $2,000 weekly.
How to cancel a withdrawal request?
Contact support immediately; withdrawal cancellations depend on processing status.
Why is my withdrawal taking so long to process?
Processing delays can be due to verification, payment provider or bank delays, or compliance reviews.
Can I withdraw to a different card?
Usually withdrawals must go to the original payment method; check with support for exceptions.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Contact support or check account transaction history on the casino website.
Why are financial operations blocked?
May be due to account verification pending, security checks or payment provider restrictions.
What documents are needed for large withdrawals?
ID, proof of address, and possibly proof of funds source.
Are there withdrawal limits?
Yes, about $2,000 per week across all methods.
How do refunds work?
Generally processed through the support team after issue verification.
What to do with failed payments?
Contact support with details to resolve payment issues.
Can I change the withdrawal method?
Usually not allowed after withdrawal request; check with support.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support email.
What to do if a payment is stuck?
Contact support for assistance and investigation.
What currencies does the casino accept?
USD, EUR, AUD, GBP, Bitcoin.
Is there currency conversion?
Currency conversion possible depending on payment method; fees depend on provider.
How do cryptocurrency payments work?
Bitcoin deposits and withdrawals available; processed like regular transactions with standard verification.
What to do with payment system errors?
Contact support, provide error details for help.
Can I return an erroneous deposit?
Contact support immediately to arrange refund.
Why won't the game load?
Could be browser or connection issues; try clearing cache, updating browser or switching devices.
What to do when there's a game crash?
Reload game or browser, contact support if issue persists.
How to report a game error?
Contact support with detailed description of the problem.
Why did my winnings disappear after a crash?
Contact support; winnings frozen during investigation or technical error.
Game sound not working - what to do?
Check device sound settings and browser permissions; reload game.
Game lagging or freezing - how to fix?
Clear cache, use a faster connection, or restart device.
Why isn't my bet being counted?
Could be connectivity issues or game glitches; contact support.
How to check game round results?
Check game history or contact support.
What to do if the game is not responding?
Reload or switch browser; report persistent issues to support.
Why are some games unavailable?
Regional restrictions or maintenance.
How to clear cache for better game performance?
Clear browser cache in settings or restart app/device.
Problems with game display on mobile device?
Update browser, clear cache or switch to a supported device.
What to do if bonus didn't activate?
Contact support with bonus details.
How to check bonus wagering requirements?
Review bonus terms and conditions on the site or ask support.
Why aren't bonus points being credited?
Could be due to wagering requirements or technical issues; contact support.
How to participate in tournaments and promotions?
Follow casino announcements and qualify per promotion rules.
What to do if promo code doesn't work?
Check expiry and terms; contact support for help.
Why is Live Casino unavailable?
Could be technical or regional restrictions; contact support.
Problems with video streaming in live games?
Check connection, browser compatibility or report to support.
How to report a technical glitch?
Contact support with detailed information.
What to do if the website won't load?
Try different browser, clear cache, check internet connection.
Browser compatibility issues?
Use recommended browsers like Chrome or Firefox, update regularly.
How to update Flash Player or other plugins?
Modern casino games use HTML5; Flash is not required.
What to do with slow website loading?
Clear cache, close background apps, or switch connection.
How to get technical support for games?
Contact support via live chat or email.