How to contact the casino support service?
You can contact Buck Casino support primarily through live chat available 24/7 on their website or by sending an email to their support email address.
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What contact methods are available for customers?
Live chat, email support, and a contact form on the website.
Casino website
https://casinobuck.com
Casino launch date
Buck Casino launched in 2020.
Gaming license
Buck Casino holds a gaming license issued by the Malta Gaming Authority, license number MGA/B2C/394/2017.
Casino headquarters location
The casino is operated by N1 Interactive Ltd., registered at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat available 24/7 with typically prompt response times.
Is there a contact form on the website?
Yes, a contact form is available on the website for customer inquiries.
Technical support email
VIP support email
No specific VIP support email found; general support is provided via the main support email.
Complaints email
No dedicated complaints email found; complaints can be directed to the main support email.
Finance department email
No specific finance department email published; use the main support email for financial inquiries.
Security service email
No direct security service email identified; contact support for security-related issues.
Support hotline phone number
No public phone number for support is provided.
VIP line for premium customers
Not available.
Separate complaint line
Not available.
Technical support
Available 24/7 via live chat and email.
Financial department
Contact through general support email for financial matters.
Security service
Contact customer support for security concerns.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
No official Facebook page found.
Instagram page
No official Instagram account found.
Twitter/X page
No official Twitter/X account found.
LinkedIn page
No official LinkedIn page found.
YouTube channel
No official YouTube channel found.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
Support is primarily through live chat and email; no formal ticket system publicly noted.
Is there a mobile app with support chat?
No dedicated mobile app; the website is mobile-optimized with live chat functionality.
Are push notifications supported?
No information on push notification support.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or communities found.
Is there a mobile app for contacting support?
No dedicated app for support access.
Are Zoom/Teams consultations possible?
No video consultation platforms are supported.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 support via live chat and email.
Supported languages
English, German, Norwegian.
Service regions
Players from countries where online gambling is legal; excludes USA, UK, France, and certain others.
Can I contact support without registration?
Yes, customers can contact support without registration via live chat or email.
Can I send documents through chat?
The platform supports document uploads via live chat for verification or support purposes.
Privacy policy link
https://casinobuck.com/privacy-policy
Terms of service link
https://casinobuck.com/terms-and-conditions
What to do if I forgot my account password?
Use the website’s password recovery feature by clicking "Forgot Password" on the login page to receive a reset link via email.
How to restore access to a blocked account?
Contact customer support via email or live chat to verify and resolve account blocking issues.
Why is my account blocked?
Common reasons include suspected fraud, bonus abuse, violating terms of service, or regulatory compliance checks.
How to change profile information?
After logging in, users can update their profile details in account settings or by contacting support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to report the breach and follow their instructions to secure your account.
How to set up two-factor authentication?
Use the security settings in your account dashboard to enable 2FA if supported; otherwise, request help from support.
Why am I not receiving SMS confirmation codes?
Causes can include carrier issues, incorrect phone number, or server delays; contact support for help.
How to delete my casino account?
Request account deletion by contacting customer support with a formal request.
What to do if I can't log into my account?
Verify credentials, reset password if needed, clear browser cache or try a different browser, then contact support.
How to check account login history?
Login history may be found in account security settings or requested through customer support.
Why is document verification required?
To comply with regulatory KYC and anti-money laundering laws for player protection and fraud prevention.
What documents are needed for verification?
Valid government-issued ID, proof of address (utility bill or bank statement), and sometimes proof of payment method.
How long does document verification take?
Verification typically takes 1 to 3 business days depending on document clarity and workload.
What to do if documents are rejected?
Review the rejection reason, provide clear and valid documents, and resubmit via the designated upload method.
How to upload documents for verification?
Upload documents through the secure account verification section or send them via live chat/email if supported.
Why does my account require additional verification?
Additional checks may be triggered by suspicious activities, large transactions, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are usually prohibited to prevent abuse; check terms for casino-specific policy.
How to report suspicious activity?
Contact customer support immediately via live chat or email with details of the activity.
What to do if I lose access to my email?
Contact support with identity proof to update email details or regain account access.
How to change phone number in my account?
Update phone number in account settings or contact support for assistance.
Why are my account functions limited?
Account restrictions may arise from verification issues, self-exclusion, or suspected policy violations.
How to set deposit limits?
Deposit limits can be set via account responsible gaming features or by requesting support to assist.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access to the casino for a defined period; activated via account settings or support.
How to temporarily freeze my account?
Request account freeze by contacting customer support to suspend account activity temporarily.
What to do if I suspect fraud?
Immediately report suspicions to the casino’s support team for investigation.
Why is my deposit not going through?
Possible reasons include payment method issues, restrictions, insufficient funds, or technical errors.
How long does withdrawal processing take?
Withdrawals are processed within 1 hour to a few business days depending on the payment method.
What fees are charged for transactions?
Most casinos do not charge fees, but payment providers may apply their own fees.
Why was my withdrawal request declined?
Withdrawals may be declined due to verification pending, bonus conditions, or insufficient balance.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposits usually start from around €20; maximum amounts vary by payment method and casino policy.
Minimum deposit amount
Approximately €20
Maximum deposit amount
Varies but commonly up to €5,000 or more per transaction depending on method.
How to cancel a withdrawal request?
Contact support immediately if cancellation is allowed before processing completion.
Why is my withdrawal taking so long to process?
Delays may be due to verification, high request volumes, or payment provider delays.
Can I withdraw to a different card?
Usually withdrawals must go to the same payment method used for deposit; exceptions require support approval.
What to do if money was debited but not credited?
Contact support with transaction details for fast resolution.
How to check the status of a financial transaction?
Check account transaction history or ask support for status updates.
Why are financial operations blocked?
Blocks occur due to verification issues, legal compliance, or suspicious activities.
What documents are needed for large withdrawals?
Additional proof of identity, source of funds, and sometimes bank statements.
Are there withdrawal limits?
Yes, daily, weekly, and monthly limits are typically enforced.
How do refunds work?
Refunds are processed via the original payment method after support confirmation.
What to do with failed payments?
Retry payment, use different method, or contact support for help.
Can I change the withdrawal method?
Changes usually are restricted to prevent fraud; contact support for exceptions.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legal fund origins.
How to get a financial transaction statement?
Request a statement via support or download it from the account transaction history.
What to do if a payment is stuck?
Contact support with payment details to investigate and resolve.
What currencies does the casino accept?
Major currencies such as EUR, USD, CAD, GBP, with expansions planned.
Is there currency conversion?
Currency conversion is supported, typically at competitive rates; check casino terms.
How do cryptocurrency payments work?
Cryptocurrencies can be deposited/withdrawn via supported wallets; transactions processed according to blockchain confirmations.
What to do with payment system errors?
Review payment details, retry or try alternative method; contact support if persistent.
Can I return an erroneous deposit?
Contact support immediately to report and request reversal.
Why won't the game load?
Check internet connection, browser compatibility or try clearing cache; update browser if needed.
What to do when there's a game crash?
Reload the game, check for updates or report the crash to support.
How to report a game error?
Use live chat or support email to report errors with detailed description.
Why did my winnings disappear after a crash?
Contact support to investigate as winnings may still be in account balance or pending.
Game sound not working - what to do?
Check device volume, game settings, and browser permissions.
Game lagging or freezing - how to fix?
Use a stable internet connection, close other apps, and clear browser cache.
Why isn't my bet being counted?
Verify bet rules, minimum bet amounts, and game status; contact support if unresolved.
How to check game round results?
Results are generally displayed on screen; use game history or support for details.
What to do if the game is not responding?
Refresh the game, try another browser or device; contact support if persistent.
Why are some games unavailable?
Restrictions due to geographic location or regulatory limits.
How to clear cache for better game performance?
Clear browser cache and cookies from settings or use browser's privacy options.
Problems with game display on mobile device?
Update browser, clear cache, or switch to desktop mode; contact support if issues continue.
What to do if bonus didn't activate?
Contact support with bonus details and transaction info for review.
How to check bonus wagering requirements?
Review bonus terms and conditions or account bonus section.
Why aren't bonus points being credited?
Check eligibility and wagering fulfillment; contact support if missing.
How to participate in tournaments and promotions?
Register on the casino platform and follow promo rules and timelines.
What to do if promo code doesn't work?
Verify code validity and expiry date; contact support for assistance.
Why is Live Casino unavailable?
May be due to maintenance, geographic restrictions, or connectivity issues.
Problems with video streaming in live games?
Check internet speed, device compatibility, or report the problem to support.
How to report a technical glitch?
Use live chat or support email with detailed description and screenshots if possible.
What to do if the website won't load?
Check internet connection, clear browser cache, try different browser, and contact support.
Browser compatibility issues?
Use updated browsers like Chrome, Firefox, or Edge; enable JavaScript and clear cache.
How to update Flash Player or other plugins?
Most modern casinos use HTML5; update browser or install necessary plugins if required.
What to do with slow website loading?
Clear cache, close other tabs/programs, and use a stable internet connection.
How to get technical support for games?
Use the live chat or email support channels for game-specific assistance.