You can contact Buran Casino support primarily through live chat for quick responses and via email for more detailed inquiries. Live chat is available 24/7, and email support is available at [email protected].
Live chat 24/7, email support at [email protected], and telephone support during business hours.
https://www.burancasino.com
Buran Casino was launched in 2017.
Licensed and authorized under e-gaming license number 8048/JAZ by Antillephone N.V., Curacao.
Registered address is E-commerce Park, Vredenberg, Curacao; also mentioned as Nicosia for registration in some sources.
Curacao jurisdiction.
Yes, there is live chat support on the website which operates 24/7. Response time is generally fast, although some users have reported occasional slow or unresponsive experiences.
There is no specific mention of a contact form; typically, contact is made via live chat or email.
No specific VIP support email is publicly listed; VIP support is generally handled through the main support channels.
No dedicated complaints email publicly listed; complaints can be submitted via main email or live chat.
Not separately listed; financial inquiries typically handled through general support email.
Not publicly provided; security-related concerns should be raised via live chat or general support email.
+356 277 80669 (available weekdays only from 10:00 – 20:00 GMT).
No dedicated VIP phone line publicly available.
No separate complaints phone line available.
Available via live chat 24/7 and email support for technical issues; no dedicated ticket system mentioned.
Contacted through main support email or phone during business hours; no separate email listed.
Contact via general support channels; no separate contact details disclosed.
No official Telegram support account publicly listed.
No official WhatsApp support account publicly listed.
No official Viber support account publicly listed.
No official WeChat support account publicly listed.
No direct official Facebook URL found; the casino may have branded social media presence but not explicitly verified.
No official Instagram account URL publicly available.
No official Twitter/X account URL publicly available.
No official LinkedIn company page publicly available.
No official YouTube channel URL publicly available.
No official Telegram channel URL publicly listed.
No official Discord server information publicly available.
Video call support is not mentioned as a service provided.
No mention of a formal ticket system; support mainly through live chat and email.
Buran Casino does not have a dedicated mobile app but offers a mobile-optimized website with live chat support.
No information available about push notification support.
SMS support is not indicated as an available contact method.
Callback service is not advertised as available.
No official forums or community platforms dedicated to Buran Casino are publicly listed.
No dedicated mobile app exists for contacting support; mobile website is used instead.
No video consultation platforms like Zoom or Teams are supported.
Live chat support is available 24/7, including weekends and holidays.
Live chat support operates 24/7; phone support is available weekdays 10:00–20:00 GMT.
Support is available in English, Russian, Finnish, German, Italian, Polish, French, Spanish, Portuguese, Greek, and Norwegian.
Buran Casino serves an international audience, excluding certain restricted countries such as the UK, US, Israel, and a few others.
Yes, live chat support can be accessed without being a registered user.
Document submission is generally done via email rather than chat.
https://www.burancasino.com/privacy-policy
https://www.burancasino.com/terms-and-conditions
Use the "Forgot Password" feature on the website to receive a password reset link via your registered email.
Contact customer support through live chat or email to initiate account restoration after verification.
Common reasons include suspicion of fraudulent activity, violation of terms of service, or failure to complete verification.
Profile information can be updated in your account settings or by contacting support if changes require verification.
Immediately contact support to secure the account, change passwords, and review recent activity.
No specific information on 2FA setup; generally, casinos provide instructions in account security settings if supported.
This could be due to network issues, incorrect phone number, or SMS service restrictions; verify your phone details and contact support.
Contact customer support to request account deletion; identity verification may be required before processing.
Verify credentials, try password reset, check for account restrictions, and contact support if issues persist.
Typically accessible in account security settings; if not, request login history from support.
To comply with regulatory KYC (Know Your Customer) requirements for security, fraud prevention, and responsible gaming.
Commonly required are government-issued ID, proof of address (utility bill, bank statement), and payment method verification.
Usually between a few hours to up to 72 hours, depending on the volume of requests and document quality.
Review rejection reasons, provide clearer, valid documents, and resubmit them following support guidance.
Upload via the secure section in your account or send documents by email as instructed by support.
Triggered by large transactions, suspicious activity, or regulatory compliance checks.
Most online casinos prohibit multiple accounts per player to prevent abuse; confirm policy with support.
Contact support immediately through live chat or email with details of the suspicious activity.
Contact support for identity verification and update your email address on file.
Update phone number via account settings or by contacting support with verification.
Account limitations may be due to pending verification, suspected fraud, regulatory requirements, or self-exclusion.
Deposit limit settings are usually available in responsible gaming or account settings section of the website.
Self-exclusion is a tool to prevent gambling for a set time; activate via account settings or by contacting support.
Request account freeze by contacting customer service; verification and terms apply.
Report immediately to customer support, change passwords, and review recent account activity for unauthorized transactions.
Possible causes include payment method issues, bank restrictions, or technical problems; contact support for help.
Withdrawals typically take 1 to 3 business days depending on the method and verification status.
Some withdrawal methods may incur fees; exact fees depend on payment provider and casino policy.
Reasons include verification issues, account limits, suspicious activity, or errors in withdrawal details.
Mastercard, Visa, Maestro, Visa Electron, Yandex Money, Skrill, Neteller, bank transfer, PaySafeCard, Klarna, Boleto, and cryptocurrencies like Bitcoin, Litecoin, Ethereum, Ripple.
Minimum deposit is generally €10; maximum varies by payment type and VIP status.
Depends on payment method and VIP level; typically ranges from €3,000 daily limits.
Contact support promptly to request cancellation before processing begins.
Delays can be due to verification, payment provider processing, or internal review procedures.
Withdrawals generally must be made to the original deposit method; alternative options require support approval.
Contact support immediately with transaction details to investigate and resolve.
Use the casino account transaction history or contact support for updates.
Blocks may occur due to account verification issues, suspected fraud, or regulatory restrictions.
Additional ID, proof of address, and source of funds documentation may be required.
Yes, daily, weekly, and monthly withdrawal limits apply based on VIP status.
Refunds are processed through the original payment method; timelines depend on provider policies.
Check payment details, try an alternative method, or contact support for assistance.
Usually fixed to deposit method; changes require contacting customer support.
To comply with anti-money laundering regulations and verify legitimacy of funds.
Request from customer support or download from account transaction history if available.
Contact support with payment details to trace and resolve the issue.
Euro (EUR), Polish zloty (PLN), Russian rubles (RUB), Norwegian krone (NOK), Hungarian forint (HUF), Canadian dollar (CAD), Indian rupee (INR), New Zealand dollar (NZD).
Yes, currency conversion is available with rates determined by payment providers.
Deposit cryptocurrencies via wallet; withdrawals similarly require a crypto wallet; ensure wallet compatibility.
Confirm details, retry method or use alternative payment method; contact support if error persists.
Contact support immediately to request reversal of mistaken deposits.
Troubleshoot internet connection, browser compatibility, clear cache, or try different device.
Refresh the game, clear cache, or report problem to support for assistance and possible compensation.
Contact support with details, screenshots if possible, for investigation.
Report to support promptly to investigate payout issues or technical glitches.
Check device sound settings, browser permissions, and game sound controls; refresh if needed.
Ensure stable internet, close other apps, clear browser cache, or switch devices.
May be due to game malfunction, delayed server response, or rule violation; contact support.
Results are available on game interface or account history section.
Reload game, clear cache, try different browser or device, and contact support if persistent.
Due to regional restrictions, licensing compliance, or maintenance.
Clear browser cache/history through browser settings or use private/incognito mode.
Update browser, try desktop mode, clear cache, or switch device.
Check bonus terms, ensure eligibility, contact support to resolve activation issues.
Available in bonus terms or player account section; contact support for clarification.
May be due to non-qualifying bet types or delayed processing; check terms or contact support.
Register and opt-in via promotions page; meet eligibility criteria.
Verify code validity, expiry, and terms; contact support for assistance.
Could be regional restrictions, maintenance, or high traffic; check announcements or support.
Check internet speed, browser updates, and device compatibility; restart stream or device.
Contact support immediately with detailed description and screenshots if possible.
Check internet connection, browser compatibility, clear cache, disable VPN if used.
Use recommended browsers like Chrome, Firefox, or Edge; keep browser updated.
Flash is largely deprecated; ensure HTML5-compatible browsers; update browser regularly.
Clear browser cache, check connection, disable extensions or VPN.
Contact customer support via live chat or email with game-specific issues.
