CanPlay Casino support can be contacted primarily via live chat, which provides immediate assistance. Additionally, customers can reach out by email for further inquiries. Some reviews also note phone support availability during certain hours.
Live chat, email support, and phone support during limited hours.
https://www.canplaycasino.com
CanPlay Casino has been licensed since 2018.
CanPlay Casino is licensed and regulated by the Kahnawake Gaming Commission in Canada.
The casino is operated under a company based in Canada, consistent with its Canadian licensing and market focus.
Kahnawake, Canada.
Yes, there is a live chat on the website which operates 24/7, providing immediate responses to customer queries.
The website features a support portal where users can submit inquiries, effectively serving as a contact form.
No specific VIP support email publicly listed; VIP support is generally integrated into the general support channels with enhanced priority.
No dedicated complaints email publicly provided; complaints typically handled through main support channels.
Not explicitly listed separately; financial inquiries are handled via main support email or through account support channels.
No specific security email published; security concerns addressed through main support or designated security contact upon request.
Phone support is limited and not prominently listed; some sources mention availability during business hours, but no direct main phone number is widely published.
No dedicated VIP phone line publicly available.
No independent complaint phone line available.
Technical support is available 24/7 primarily via live chat and email; no separate hotline.
Financial support queries are handled via email and live chat support; no separate financial department contact listed.
Security concerns are managed through support channels; no direct public contact details.
No official Telegram support account publicly listed.
No official WhatsApp support account publicly listed.
No official Viber support account publicly listed.
No official WeChat support account publicly listed.
https://www.facebook.com/CanPlayCasino
https://www.instagram.com/canplaycasino
https://twitter.com/CanPlayCasino
No official LinkedIn company page publicly listed.
No official YouTube channel publicly listed.
No official Telegram channel publicly listed.
No official Discord server publicly listed.
Video call support with consultants is not offered.
Yes, the support portal functions as a helpdesk where tickets can be submitted.
Yes, the mobile app includes integrated support chat functionality.
Push notifications are supported for account-related updates and promotions via the mobile app.
SMS support is generally not available for customer service.
Callback services are not commonly offered.
No official forums; community discussions about the casino are usually found on third-party gambling forums.
Support is integrated within the official mobile app.
Video consultation platforms like Zoom or Teams are not supported.
Support is available 24/7 including weekends and holidays via live chat.
The support service operates 24/7 through live chat; email support response times may vary.
English is the primary supported language for customer service.
Support is primarily for Canadian residents, as the casino only accepts players from Canada.
Yes, support can be contacted via live chat without need for account registration by providing name and email.
Document uploads are not typically supported through live chat; document submission is usually via secure upload portals.
https://www.canplaycasino.com/privacy
https://www.canplaycasino.com/terms
Use the password recovery link on the login page; follow email instructions to reset the password securely.
Contact customer support via live chat or email to verify identity and request account reinstatement.
Accounts may be blocked due to verification issues, suspected fraud, or violation of terms and conditions.
Profile updates can be made in account settings or by contacting support for assistance with sensitive information changes.
Immediately contact support, change your password, and enable two-factor authentication if available.
If offered, 2FA setup is accessible in the account security settings; follow the instructions to link with an authentication app.
Check phone number accuracy, network status, or contact support if SMS delivery issues persist.
Submit a request to customer support to permanently close and delete your account.
Verify credentials, reset your password if needed, and contact support for further help.
Login history is usually accessible in security or account settings.
Verification ensures compliance with anti-money laundering and responsible gambling laws.
Valid government-issued ID, proof of address, and sometimes proof of payment method.
Verification typically takes 24 to 72 hours.
Review rejection reason, resubmit clearer or updated documents as requested by support.
Use the secure upload feature in your account or send documents via a verified support channel.
Additional checks occur for large transactions or unusual account activity.
No, most casinos prohibit multiple accounts and may block duplicates.
Contact customer support immediately with details of the suspicious activity.
Update your email through support verification or regain email access through your provider.
Update phone number in account settings or request assistance from support.
Limitations occur due to incomplete verification or compliance investigations.
Set limits in responsible gaming or account settings sections.
Self-exclusion is a responsible gaming option to block access; activate via account settings or request support.
Contact support to request a temporary account freeze or cooling-off period.
Report immediately to support with detailed information.
Check payment method, sufficient funds, account status, or contact support.
Withdrawals take 24 to 48 hours to process after approval.
Most transactions are free, but some payment methods may incur fees.
Common reasons include incomplete verification or wagering requirements not met.
Debit/credit cards, Interac e-Transfer, iDebit, Instadebit, Neosurf prepaid cards.
Generally, minimums start at CA$10; maximums vary by method.
Varies, often up to CA$5,000 per transaction depending on method.
Contact support immediately; cancellation depends on processing status.
Additional verification or banking delays may extend processing times.
Withdrawals must be made to the original deposit method or approved bank accounts.
Contact support with transaction details to resolve.
View transaction history in your account or contact support.
Blocks may result from verification issues or suspicious activity.
Additional identity and source of funds documents may be required.
Yes, withdrawal limits apply per transaction and per day/week.
Refunds are processed through the original payment method subject to terms.
Verify payment details and retry or contact support for assistance.
Withdrawal methods cannot usually be changed post request initiation.
To comply with anti-money laundering regulations.
Request via account settings or customer support.
Contact support to investigate and resolve the issue.
Primarily Canadian dollars (CAD).
No currency conversion is generally provided as CAD is standard.
Cryptocurrency is not typically supported.
Contact support, verify details, and retry payment.
Contact support promptly to rectify erroneous deposits.
Check your internet, clear cache, and update your browser or app.
Restart the game or app; report persistent issues to support.
Use live chat or support email to report game bugs or errors.
Contact support with details; winnings are usually restored after verification.
Check device sound settings and browser/app permissions.
Ensure good internet connection, close other apps, and clear cache.
This may result from connection issues or server errors; report to support.
Results are displayed in the game interface; support can assist with disputes.
Refresh or restart; contact support if issue persists.
Game availability may vary by region, licensing, or maintenance.
Clear browser or app cache via device settings.
Update app/browser and clear cache; contact support if unresolved.
Check promotion terms and contact support for assistance.
Wagering details are available in promotions or account sections.
Points crediting may delay; contact support if issue persists.
Register for events as directed in promotions; follow terms strictly.
Verify code validity and terms; contact support for help.
Live casino may be unavailable due to maintenance or licensing restrictions.
Check connection speed; restart app or browser.
Use live chat or contact email to report technical issues.
Check internet connection, clear cache, or try a different browser.
Use updated supported browsers like Chrome, Firefox, or Edge.
Flash player is usually not required; update browser instead.
Clear cache, check connection, or use a different device.
Contact 24/7 live chat or email support for game issues.
