To contact DraftKings Casino support, customers primarily use the chat feature accessible via the DraftKings app or website. Alternatively, support can be reached through their Twitter account @DK_Assist or by mail at their US office (222 Berkeley St, Boston, MA). Callback requests can be made via the chatbot for US and Ontario customers.
Live chat, Twitter support (@DK_Assist), email, callback via chatbot, and postal mail contact.
https://www.draftkings.com
DraftKings was founded in 2012.
DraftKings operates under various state licenses in the US; specifics depend on the jurisdiction, with regulatory bodies such as the New Jersey Division of Gaming Enforcement and others.
Boston, Massachusetts, United States.
Multiple US states including New Jersey, Pennsylvania, Michigan, and Ontario, Canada for Canadian operations.
Yes, live chat is available via the app and website. Support operates 24/7. Response times generally are quick, but delays can occur during peak times.
Yes, a contact form is available on the DraftKings customer support/help center pages for submitting inquiries.
No publicly listed dedicated technical support email; general support email is [email protected].
No specific public VIP support email found; VIP customers generally receive dedicated support via personalized channels.
No dedicated complaints email publicly listed; complaints are handled through general support channels.
No specific public financial department email; financial inquiries typically managed through main support.
No separate public email for security issues; security concerns are reported through customer support.
No direct customer service phone number publicly available.
No publicly available VIP phone line.
No dedicated complaint phone line known.
24/7 support via chat and email; technical problems are handled through these channels.
Contacted through main customer support, available 24/7 via chat or email.
Security issues addressed through customer support, which is accessible around the clock via chat.
Not available.
Not available.
Not available.
Not available.
https://www.facebook.com/DraftKings
https://www.instagram.com/draftkings
https://twitter.com/DraftKings
https://www.linkedin.com/company/draftkings-inc-
https://www.youtube.com/user/DraftKingsSports
Not available.
Not publicly available.
Not available.
Yes, DraftKings uses a ticket system accessible through their help center.
Yes, the DraftKings app features integrated support chat functionality.
Yes, push notifications are supported for user communication via the app.
No specific SMS support channel publicly noted.
Yes, callback requests are available via the chatbot for eligible users in certain jurisdictions.
No official forums; community discussions occur on social media and third-party platforms.
Support chat is integrated in the main DraftKings mobile app.
Not available.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English primarily; some regional supports may include additional languages depending on jurisdiction.
Serving US states where licensed, including New Jersey, Pennsylvania, Michigan, among others, plus Ontario, Canada.
Typically, an account is needed for most support functions to verify user identity.
Yes, document upload is supported through chat for verification purposes.
https://www.draftkings.com/privacy-policy
https://www.draftkings.com/terms-of-service
Use the “Forgot Password” link on the login page to reset via email.
Contact customer support with verification documents to resolve account blocks.
Common reasons include suspicious activity, failed verification, or violation of terms.
Profile info can be updated in account settings or by contacting support for sensitive changes.
Contact support immediately to secure the account and change passwords.
Enable 2FA in security settings within the account profile.
Troubleshoot by checking phone number correctness and network connectivity; contact support if issue persists.
Submit a request to customer support to close and delete your account.
Reset password or contact support with account details to troubleshoot login issues.
This feature may be available in account security settings; otherwise, request info from support.
Verification is mandated for regulatory compliance and to prevent fraud and underage gambling.
Typically includes government-issued ID, proof of address, and payment method proof.
Verification usually completes within 24-72 hours depending on document clarity and volume.
Resubmit clear, unedited documents and contact support for guidance.
Upload via the account verification section or customer support chat.
Due to high deposit/withdrawal amounts or suspicion of unusual activity.
Players are generally restricted to one account per user to prevent abuse.
Report immediately to customer support through chat or email.
Contact support with identity verification to update your email.
Update phone number in account settings or contact support if locked out.
Limitations may be due to pending verification or account restrictions.
Deposit limits can be set under responsible gaming settings in your account.
Self-exclusion is a voluntary ban from playing; activation is available in responsible gaming settings or via support.
Request an account freeze through customer support or responsible gaming tools.
Report suspected fraud immediately to support for investigation.
Deposits may fail due to incorrect payment info or bank restrictions; verify details or try another method.
Withdrawals generally process within 24-72 hours, varying by method and verification status.
DraftKings typically does not charge fees; however, payment provider fees may apply.
Common reasons include incomplete verification or exceeding withdrawal limits.
Credit/debit cards, bank transfers, e-wallets, and prepaid cards depending on location.
Varies by payment method and jurisdiction.
Generally $10 for most methods.
Varies widely by method and user verification level.
Contact support immediately to request cancellation; success depends on processing status.
Delays can be caused by pending verification or banking processing times.
Generally withdrawals must be returned to the original deposit method; alternative methods may require approval.
Contact support with transaction details to resolve discrepancies.
Check account transaction history or contact support.
May occur due to verification issues or suspected fraud.
Enhanced verification documents such as source of funds may be required.
Yes, limits apply based on jurisdiction and user verification.
Refunds are processed through the original payment method and may take several business days.
Retry deposit or contact support to resolve payment issues.
Withdrawal methods generally cannot be changed after request submission.
To comply with anti-money laundering regulations.
Request via support or download from account history if available.
Contact support with transaction details for assistance.
USD primarily; other currencies depend on the jurisdiction.
Currency conversion is handled at transaction level, often by payment providers.
Not widely supported by DraftKings at present.
Contact support; re-attempt transaction or try alternative methods.
Contact support immediately to request a return.
Check internet connection, browser/app updates, or clear cache.
Restart game/app; report persistent issues to support.
Submit details via support channels.
Contact support with game and transaction details for investigation.
Check device sound settings and app permissions.
Close background apps, update browser/app, or switch devices.
Verify bet placement confirmation; contact support if unresolved.
Results are displayed in-game or via account history.
Refresh or restart; contact support if issue persists.
Game availability varies by jurisdiction and licensing restrictions.
Clear browser or app cache from device settings.
Update app, check compatibility, or reinstall.
Contact support with bonus code and account details.
Available in bonus terms or via support.
Points may be delayed; contact support if issue persists.
Follow site instructions and promo terms.
Verify code validity and contact support if needed.
May be due to jurisdictional restrictions or server issues.
Check internet speed and device compatibility.
Contact technical support with detailed description.
Check internet, clear cache, or try different browser.
Use supported browsers; update to latest versions.
Modern casinos use HTML5; Flash is generally not required.
Clear cache, check connection, or contact support.
Use live chat or help center to report game issues.
