Party Casino customers can contact support primarily through 24/7 live chat on their website for quick assistance, email for detailed inquiries, and a dedicated phone line for direct communication, especially in New Jersey operations. Social media like Twitter also offers customer support.
Live chat, email, telephone hotline, and social media channels including Twitter for customer support.
https://www.partycasino.com
Party Casino was launched by ElectraWorks Limited and related entities around 2006 as part of bwin.party, though exact establishment details vary; Party Casino, UAB was founded in August 2021 (an associated entity).
Party Casino holds gaming licenses issued by the Government of Gibraltar (license numbers 050 and 051), and regulatory bodies in New Jersey (New Jersey Division of Gaming Enforcement), and the UK Gambling Commission.
ElectraWorks Limited, the operator of Party Casino, is headquartered in Gibraltar. Party Casino, UAB is located in Vilnius, Lithuania at Oršos g. 4-101, LT-09300.
Gibraltar, United Kingdom, and U.S. state of New Jersey.
Yes, Party Casino offers live chat on the website available 24/7 with typically immediate response times for instant assistance.
Yes, Party Casino provides a contact form typically found in the support or contact us section for customer inquiries.
No verified specific VIP support email publicly available; VIP customers usually receive dedicated contact through account invitations.
[email protected] is used for complaints, especially for New Jersey customers.
No specific publicly listed finance email; financial inquiries are generally handled via customer support email channels.
No direct security service email publicly available; security issues should be reported via customer support.
00-800-72789110 is a known Party Casino support phone number, with an alternate NJ number 1-877-448-5831 for New Jersey customers.
No separate publicly listed VIP phone line.
No publicly available dedicated complaint hotline; complaints handled through general support channels and email.
Technical support is available 24/7 via live chat and email. Players can submit issues related to games or platform technicalities through these channels.
Financial inquiries are handled primarily via the main support emails and live chat service.
Security concerns should be reported through the general customer support email or live chat.
No official Telegram support account found.
No official WhatsApp support number or account documented.
No official Viber support account documented.
No official WeChat support account documented.
Party Casino’s official Facebook page URL is not specifically listed, but it can be searched via their brand name on Facebook.
https://www.instagram.com/partycasino.ua/
https://x.com/partycasino
No official LinkedIn company page publicly listed for Party Casino.
No verified official YouTube channel publicly known.
No official Telegram channel for Party Casino found.
No official Discord server for Party Casino noted.
Video call support is not a commonly provided feature by Party Casino.
Yes, Party Casino operates a helpdesk/ticket system accessible via their website for structured support.
Yes, Party Casino has mobile apps for iOS and Android featuring support chat functionalities.
Yes, push notifications are supported in the mobile apps for customer communications.
SMS support is typically not offered as a direct support channel.
Callback service availability is not explicitly confirmed; customer support interaction primarily via chat, email, and phone.
No official forums, but external community discussion forums about Party Casino exist independently.
Yes, the Party Casino mobile app includes features to contact support.
Video consultation platforms such as Zoom or Teams are not supported.
Support is available 24/7 including weekends and holidays.
Support operates 24 hours a day, 7 days a week.
Customer service supports multiple languages, typically including English and potentially others relevant to operating regions.
Support serves customers mainly in Gibraltar, the UK, New Jersey (USA), and other regulated markets where Party Casino operates.
Support generally requires account registration for personalized help but FAQ and contact forms may be accessible without registration.
Yes, document uploading is typically supported through live chat or secure upload portals for verification.
https://www.partycasino.com/en/privacy
https://www.partycasino.com/en/terms-and-conditions
Use the password recovery option on the login page to receive a reset link via registered email.
Contact customer support with identity verification documents to verify and restore account access.
Common reasons include suspicious activity, verification failures, regulatory restrictions, or breach of terms.
Profile updates can be done through the account settings or by contacting support for assistance.
Immediately contact support, change login credentials, and enable two-factor authentication.
If supported, enable 2FA via account security settings using an authenticator app or SMS codes.
Possible reasons include phone network issues, incorrect number, or account restrictions; contact support for help.
Request account deletion through customer support channels following identity verification.
Use password reset, ensure correct credentials, clear browser cache or contact support for help.
Some casinos provide login history in account security settings; otherwise, request via support.
Verification (KYC) is mandated by licensing authorities to prevent fraud and ensure player identity.
Typically, government-issued ID, proof of address, and sometimes proof of payment method.
Verification usually takes 24-72 hours depending on document clarity and support workload.
Submit clearer or alternate valid documents as guided by support.
Upload documents via secure links in account settings or send via support live chat/email.
Extra checks occur with large transactions or suspicious account activity.
Most casinos prohibit multiple accounts to prevent abuse; check Party Casino terms for specifics.
Contact support immediately with details of the suspicious activity for investigation.
Contact support with verified identity to update your email address on file.
Update phone number via account settings or contact support for assistance.
Limitations may result from verification issues, responsible gaming controls, or account holds.
Deposit limits can be set in account responsible gaming settings or by contacting support.
Self-exclusion is a responsible gaming tool to block access temporarily; activated via account settings or support.
Request account freeze through customer service or use self-exclusion tools if available.
Report immediately to support with evidence; security team investigates and takes action.
Check payment method, account status, and bank restrictions; contact support for detailed help.
Withdrawals usually process within 1-3 business days depending on method.
Most casinos do not charge fees, but third-party fees may apply depending on payment method.
Reasons include incomplete verification, account issues, or regulatory restrictions.
Common methods include credit/debit cards, e-wallets, bank transfers, and prepaid cards.
Limits vary by payment method and jurisdiction but generally range from $10 minimum upward.
Typically $10 or equivalent in local currency.
Varies widely, often several thousand dollars per transaction or day.
Contact support immediately as withdrawals in process may not be canceled.
Delays may be due to verification, payment provider processing times, or compliance reviews.
Generally no; withdrawals are processed to the original deposit method for security.
Report to support immediately with transaction details for tracing.
Use account transaction history or contact support for detailed status.
Could be due to verification holds, suspicious activity, or regulatory compliance.
Additional proof of source of funds, ID, and address verification are often required.
Yes, withdrawal limits exist and vary by account VIP status and jurisdiction.
Refunds follow the original payment method and may take several business days to process.
Retry payment or contact support for assistance and alternative payment methods.
Usually not after withdrawal initiation; changes must be requested before processing.
To comply with anti-money laundering regulations and verify lawful source of funds.
Request via account support or download from account transaction history if available.
Contact support with payment reference to resolve issue promptly.
Typically accepts major currencies such as USD, EUR, GBP, CAD, and others depending on market.
Yes, currency conversion is available but may involve exchange fees.
If offered, crypto deposits and withdrawals are processed through integrated wallet services and verified for compliance.
Report errors to support; troubleshooting and alternative methods will be provided.
Contact support immediately to reverse accidental deposits before betting.
Clear browser cache, update software, check internet; contact support if issue persists.
Report crash via support; game progress and winnings may be restored per casino policy.
Use customer support channels to report detailed issue including screenshots if possible.
Support can investigate; winnings may be reinstated if system error occurred.
Check device settings, browser volume, update drivers or app, restart game.
Reduce background apps, check internet, update app/browser, restart device.
Might be due to connection issues or game lag; report to support for correction.
Usually displayed in game history or session logs; contact support for details.
Refresh browser/app or contact support if issue continues.
Restricted by region, license, or technical issues; support can confirm.
Clear browser cache/settings or app cache from device settings.
Update app, clear cache, restart device, or use alternative browser.
Contact support with game and bonus details for investigation.
Available in bonus terms on website or in account bonus section.
Could be due to wagering conditions or account status; check with support.
Register on promotions page, meet entry criteria, and follow rules.
Check validity, terms, and expiry; contact support for assistance.
Could be regional restrictions or technical issues; verify status with support.
Check internet, browser/app updates, and report persistent issues to support.
Use live chat or email support with detailed description and screenshots if possible.
Check internet, clear cache, try different browsers, or contact support.
Use updated browsers like Chrome, Firefox, Edge; disable conflicting extensions.
Flash is largely obsolete; keep browsers updated for best compatibility.
Check internet speed, clear cache, disable VPN, and try again.
Contact via live chat or email for help with game-specific issues.
