How to contact the casino support service?
You can contact PlayStar New Jersey Casino support via live chat on their website, email at [email protected], or by phone at (973) 756-3773 during their support hours.
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What contact methods are available for customers?
Live chat, email, telephone support, and FAQs on the website.
Casino website
https://playstar.com
Casino launch date
PlayStar Casino began operations in New Jersey in 2022.
Gaming license
Licensed and regulated by the New Jersey Division of Gaming Enforcement (NJDGE).
Casino headquarters location
111 Town Square Place, Newport Office Center, Suite 1110, Jersey City, NJ 07310, United States.
License jurisdiction
New Jersey, United States.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available on the website daily from 9:00 a.m. to 1:30 a.m. Eastern Time. Live chat offers prompt response times and is the fastest way to reach support.
Is there a contact form on the website?
The website does not prominently feature a direct contact form but provides live chat and email as primary contact methods.
Technical support email
VIP support email
No publicly available dedicated VIP support email; VIP customers typically use general support channels or may have personalized contacts.
Complaints email
Complaints can be directed to [email protected]; the casino does not list a separate complaints email.
Finance department email
Financial inquiries are handled through the general support email [email protected].
Security service email
No dedicated public security service email is listed; security concerns should be sent to [email protected].
Support hotline phone number
(973) 756-3773
VIP line for premium customers
No specific VIP phone line publicly available.
Separate complaint line
No dedicated complaint phone line publicly available.
Technical support
Available via live chat, email, and phone support during the operating hours.
Financial department
Contactable through the main support phone line and support email during support hours.
Security service
Managed through general support channels; no separate contact information provided.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL publicly listed.
Instagram page
No verified official Instagram account URL publicly listed.
Twitter/X page
https://x.com/PlayStar
LinkedIn page
https://www.linkedin.com/company/playstargaming
YouTube channel
No official YouTube channel URL publicly listed.
Telegram channel
No official Telegram channel URL publicly listed.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
No information indicating video call support availability.
Is there a ticket system (helpdesk)?
No explicit mention of a ticketing/helpdesk system; support is mainly managed through live chat, email, and phone.
Is there a mobile app with support chat?
Yes, the PlayStar Casino mobile app includes support chat functionality.
Are push notifications supported?
The mobile app supports push notifications for customer communications.
Is SMS support available?
SMS support is not listed as an available contact method.
Can I request a callback?
No publicly stated callback service availability.
Are there forums or communities related to this casino?
No official forums or community platforms specifically for PlayStar Casino found.
Is there a mobile app for contacting support?
Yes, customer support is accessible via the PlayStar Casino mobile app.
Are Zoom/Teams consultations possible?
No indication that Zoom or Microsoft Teams consultations are offered.
Is support available on weekends and holidays?
Support is available daily from 9:00 a.m. to 1:30 a.m., covering weekends and holidays within those hours.
What are the support service operating hours?
Daily from 9:00 a.m. to 1:30 a.m. Eastern Time.
Supported languages
Customer support is available in English.
Service regions
Support is provided primarily for players located in New Jersey, United States.
Can I contact support without registration?
Usually, contacting support requires an account, but live chat may often assist guests with general queries.
Can I send documents through chat?
Document upload capability through chat is not explicitly mentioned, but may be supported during account verification processes.
Privacy policy link
https://playstar.com/privacy
Terms of service link
https://playstar.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to receive a password reset link via the registered email.
How to restore access to a blocked account?
Contact customer support with identification for account verification to initiate restoration.
Why is my account blocked?
Common reasons include suspected fraud, violation of terms, verification failures, or self-exclusion.
How to change profile information?
Log into your account dashboard and access profile settings to update personal information; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure the account and change your login credentials.
How to set up two-factor authentication?
No explicit instructions available; industry best practice is to enable 2FA via account security settings if offered.
Why am I not receiving SMS confirmation codes?
Possible issues include incorrect phone number, network problems, or carrier filtering; verify contact details and retry.
How to delete my casino account?
Contact customer support to request account closure and deletion in compliance with regulatory guidelines.
What to do if I can't log into my account?
Verify username and password, reset password if needed, and contact support if problems persist.
How to check account login history?
Access login or security section in your account settings, or request from customer support.
Why is document verification required?
Verification (KYC) is required to comply with legal regulations and ensure security and fraud prevention.
What documents are needed for verification?
Typically includes government-issued ID (passport, driver’s license), proof of address (utility bills), and payment method verification.
How long does document verification take?
Verification is usually processed within 24 to 72 hours.
What to do if documents are rejected?
Resubmit clear, valid documents as per instructions provided by support.
How to upload documents for verification?
Upload documents via the secure section in your account or as directed by customer support.
Why does my account require additional verification?
Additional checks may be triggered by large transactions, suspicious activity, or regulatory compliance.
Can I have multiple accounts?
Most licensed casinos prohibit multiple accounts per player to prevent fraud and abuse.
How to report suspicious activity?
Contact customer support immediately with detailed information about the suspicious behavior.
What to do if I lose access to my email?
Contact support for account recovery after verifying your identity with alternative details.
How to change phone number in my account?
Update phone number in profile settings or contact support for assistance if not permitted online.
Why are my account functions limited?
Limitations may result from incomplete verification, regulatory restrictions, or account suspensions.
How to set deposit limits?
Deposit limits can be set in responsible gaming tools on the site or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming feature to block your access temporarily or permanently; activate via support or account settings.
How to temporarily freeze my account?
Contact customer support to request a temporary account freeze or cooling-off period.
What to do if I suspect fraud?
Report immediately to customer support and follow their instructions to secure your account.
Why is my deposit not going through?
Causes include payment method issues, account restrictions, or technical problems; check details and contact support.
How long does withdrawal processing take?
Withdrawals typically take between 1 to 5 business days; large amounts may require up to 10 business days.
What fees are charged for transactions?
PlayStar does not charge fees on deposits or withdrawals, though third-party payment providers may.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, account restrictions, or incorrect banking info.
What deposit methods are available?
Credit/debit cards, Apple Pay, Global Payments, Sightline, and in-person at Ocean Casino Resort in Atlantic City.
What are the minimum and maximum deposit amounts?
Minimum deposits start at $20; maximum amounts depend on the payment method and internal limits.
Maximum deposit amount
Not publicly specified; subject to payment method and regulatory limits.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation; success depends on processing status.
Why is my withdrawal taking so long to process?
Delays may be due to verification, large withdrawal amounts, payment method processing times, or review procedures.
Can I withdraw to a different card?
Withdrawals must usually be made to the original payment source for compliance reasons; alternative methods may be available.
What to do if money was debited but not credited?
Contact support with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Check your account transaction history online or contact support for updates.
Why are financial operations blocked?
Blocks may be due to account review, suspicious activity, or incomplete verification.
What documents are needed for large withdrawals?
Additional proof of identity, address, and source of funds documentation may be requested.
Are there withdrawal limits?
Yes, withdrawal limits apply based on verification status and regulatory requirements.
How do refunds work?
Refunds are processed by support and subject to terms; typically credited back to the original payment method.
What to do with failed payments?
Verify payment details, try another method, or contact support to resolve the issue.
Can I change the withdrawal method?
Withdrawal method changes require contacting support and may be restricted for security reasons.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure transaction legitimacy.
How to get a financial transaction statement?
Request through customer support or download from your account transaction history.
What to do if a payment is stuck?
Contact support with transaction details for investigation.
What currencies does the casino accept?
US Dollars (USD).
Is there currency conversion?
No, PlayStar operates primarily in USD without currency conversion.
How do cryptocurrency payments work?
Cryptocurrency payments are not currently supported.
What to do with payment system errors?
Contact support immediately to resolve payment system issues.
Can I return an erroneous deposit?
Contact support promptly to report and request a return of erroneous deposits.
Why won't the game load?
Common reasons include browser issues, internet instability, or outdated app version; try cache clearing or reloading.
What to do when there's a game crash?
Refresh the game, reload the page/app, or restart device; contact support if problems persist.
How to report a game error?
Report game errors through live chat or email support detailing the issue.
Why did my winnings disappear after a crash?
Notify support immediately to investigate and potentially restore missing winnings.
Game sound not working - what to do?
Check device volume settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Close other apps, clear cache, update software, or switch to a stronger internet connection.
Why isn't my bet being counted?
Could be due to technical issues or bet conditions not met; contact support for details.
How to check game round results?
Results are usually viewable in game history or detailed statements in your account.
What to do if the game is not responding?
Reload game or device; contact support if issue continues.
Why are some games unavailable?
Geographic restrictions, licensing issues, or game provider interruptions.
How to clear cache for better game performance?
Clear browser or app cache via device settings or browser preferences.
Problems with game display on mobile device?
Ensure app/browser is updated and compatible; clear cache; restart device.
What to do if bonus didn't activate?
Contact support with account and bonus details for resolution.
How to check bonus wagering requirements?
View bonus terms on the website or in your account's bonus section.
Why aren't bonus points being credited?
Possibly due to wagering requirements not met or system delay; contact support if needed.
How to participate in tournaments and promotions?
Register via the promotions page or through notifications; follow terms to join.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support for help.
Why is Live Casino unavailable?
May be due to technical issues, geographic restrictions, or maintenance periods.
Problems with video streaming in live games?
Check internet connection, update device/app, and contact support if persistent.
How to report a technical glitch?
Use live chat or email to report detailed issue descriptions.
What to do if the website won't load?
Clear browser cache, check internet, try a different device or browser.
Browser compatibility issues?
Use recommended browsers (Chrome, Firefox, Safari); update to latest versions for best performance.
How to update Flash Player or other plugins?
Modern sites use HTML5; no Flash required. Ensure browser is up to date.
What to do with slow website loading?
Clear cache, restart browser, check connection speed, or try a different device.
How to get technical support for games?
Contact support via live chat, email, or phone during operating hours for assistance.