How to contact the casino support service?
You can contact Ricky Casino support primarily via live chat available on the website for instant assistance, or by email for less urgent inquiries.
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What contact methods are available for customers?
Live chat, email support, and phone support are available for customers to contact Ricky Casino.
Casino website
https://rickycasino.com
Casino launch date
Ricky Casino was established in 2021.
Gaming license
Licensed by the Curaçao eGaming Authority.
Casino headquarters location
The physical headquarters is located in Curaçao.
License jurisdiction
Curaçao jurisdiction.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website available 24/7, with response times typically immediate or within minutes.
Is there a contact form on the website?
There is no specific contact form, but customers can contact support via live chat or email.
Technical support email
VIP support email
No publicly available separate VIP support email is provided; VIP support is accessed through the main support channels.
Complaints email
No separate complaints email publicly listed; complaints are handled via general support.
Finance department email
No specific finance department email publicly available; financial inquiries should go through [email protected].
Security service email
No distinct security email is provided; security-related issues are directed through general support.
Support hotline phone number
No official customer support phone number is publicly listed.
VIP line for premium customers
No dedicated VIP phone line is confirmed.
Separate complaint line
No separate complaint phone line is available.
Technical support
Available 24/7 via live chat and email. Users can receive help on technical problems promptly.
Financial department
Contact through the main support email or live chat for financial concerns and transactions.
Security service
Security issues are addressed through the customer support team via live chat or email.
Telegram support account
No official Telegram support account publicly available.
WhatsApp support account
No official WhatsApp support number publicly listed.
Viber support account
No official Viber support account publicly available.
WeChat support account
No official WeChat support account publicly available.
Facebook page
https://www.facebook.com/rickycasino
Instagram page
https://www.instagram.com/ric_casino/
Twitter/X page
No official Twitter/X page publicly confirmed.
LinkedIn page
No official LinkedIn company page publicly available.
YouTube channel
No official YouTube channel publicly listed.
Telegram channel
No official Telegram channel available.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
Communication is primarily via live chat and email; a formal ticket system is not explicitly mentioned.
Is there a mobile app with support chat?
Ricky Casino has a mobile-optimized website with live chat support, but no specific mobile app with a chat feature is confirmed.
Are push notifications supported?
Push notifications through app or browser are generally not confirmed for Ricky Casino.
Is SMS support available?
SMS support is not available for customer service.
Can I request a callback?
No callback service is indicated.
Are there forums or communities related to this casino?
No official forums or community platforms are publicly linked.
Is there a mobile app for contacting support?
No dedicated mobile app for contacting support is specified.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom or Teams are not supported.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English is the primary supported language; other languages may be supported depending on the agent availability.
Service regions
Services are mainly focused on Australian players, but the site operates globally.
Can I contact support without registration?
Yes, live chat and email support can typically be accessed without prior registration.
Can I send documents through chat?
The live chat may support sending screenshots or documents for verification or troubleshooting.
Privacy policy link
https://rickycasino.com/privacy-policy
Terms of service link
https://rickycasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a password reset email.
How to restore access to a blocked account?
Contact support via live chat or email with your account details to request restoration and verification.
Why is my account blocked?
Accounts may be blocked due to suspicious activity, verification issues, or breach of terms and conditions.
How to change profile information?
Profile information can be updated in account settings; some changes may require contacting support.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure the account and change passwords; enable additional security.
How to set up two-factor authentication?
2FA setup is usually done via account security settings; if not available, consult support for alternatives.
Why am I not receiving SMS confirmation codes?
Check mobile network issues, number correctness, or contact support for assistance.
How to delete my casino account?
Request account deletion via customer support; follow verification procedures.
What to do if I can't log into my account?
Verify username and password, reset password if needed, or contact support for help.
How to check account login history?
Login history may be available in account settings or by request to support.
Why is document verification required?
To comply with KYC regulations, verify identity to prevent fraud and ensure legal compliance.
What documents are needed for verification?
Typically government-issued ID, proof of address, and payment method proof.
How long does document verification take?
Usually between 24 to 72 hours depending on submission and workload.
What to do if documents are rejected?
Resubmit clear, valid documents as per guidelines or contact support for clarification.
How to upload documents for verification?
Upload documents via account verification section or send via support email if required.
Why does my account require additional verification?
Triggered by unusual activity, large transactions, or risk compliance checks.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino terms and can lead to account closure.
How to report suspicious activity?
Report immediately to support via chat or email detailing the suspicious behavior.
What to do if I lose access to my email?
Contact support with alternate ID verification to update email information.
How to change phone number in my account?
Change phone number in account settings or request support assistance.
Why are my account functions limited?
Functions may be limited due to incomplete verification or responsible gaming limits.
How to set deposit limits?
Set deposit limits in responsible gaming or account settings to control spending.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block play temporarily; activate via account settings or support.
How to temporarily freeze my account?
Request account freeze by contacting support for a specified time period.
What to do if I suspect fraud?
Report immediately to support with details and cease using the account.
Why is my deposit not going through?
Causes include incorrect payment details, bank refusals, or technical issues; verify and retry.
How long does withdrawal processing take?
Withdrawals typically process within 24 to 72 hours, depending on method and verification.
What fees are charged for transactions?
Usually, no casino fees are charged; payment provider fees may apply.
Why was my withdrawal request declined?
Reasons include failed verification, account restrictions, or suspicious activity.
What deposit methods are available?
Includes credit/debit cards, e-wallets like Skrill, Neteller, ecoPayz, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Varies by method; typically minimum is around $10, maximum depends on payment type.
Minimum deposit amount
Generally $10.
Maximum deposit amount
Varies by payment method and user limits.
How to cancel a withdrawal request?
Contact support immediately to request cancellation before processing.
Why is my withdrawal taking so long to process?
Delays caused by enhanced security checks, verification, or payment provider issues.
Can I withdraw to a different card?
Withdrawals generally must be made to the same payment method used for deposit.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
May be due to verification issues, account restrictions, or suspected fraud.
What documents are needed for large withdrawals?
Identity proof, proof of address, and source of funds documentation.
Are there withdrawal limits?
Yes, daily, weekly, or monthly withdrawal limits apply as per casino policy.
How do refunds work?
Refunds are processed by support based on request validity and casino policies.
What to do with failed payments?
Verify payment details, retry, or contact support for assistance.
Can I change the withdrawal method?
Usually no; withdrawals must go to the original deposit method.
Why is proof of funds source required?
To comply with AML regulations and ensure funds are legitimate.
How to get a financial transaction statement?
Request via support or download from account transaction section if available.
What to do if a payment is stuck?
Contact support with transaction details for investigation and resolution.
What currencies does the casino accept?
Accepts multiple currencies including AUD, USD, EUR, and cryptocurrency options.
Is there currency conversion?
Currency conversion available; rates depend on payment providers.
How do cryptocurrency payments work?
Deposit and withdraw cryptocurrencies supported by the casino’s payment gateway.
What to do with payment system errors?
Contact support immediately to resolve payment processing issues.
Can I return an erroneous deposit?
Contact support promptly to arrange return of mistaken deposit.
Why won't the game load?
Check internet connection, browser updates, or clear cache; contact support if unresolved.
What to do when there's a game crash?
Reload the game; report persistent issues to support with details.
How to report a game error?
Use live chat or email to notify support including screenshots if possible.
Why did my winnings disappear after a crash?
Contact support immediately for investigation and potential recovery.
Game sound not working - what to do?
Check device volume and browser settings; reload game or contact support.
Game lagging or freezing - how to fix?
Clear cache, update browser, check connection, or use a different device.
Why isn't my bet being counted?
Possible software error or connection issue; report to support for review.
How to check game round results?
Available in game history or request information from support.
What to do if the game is not responding?
Refresh the browser or app; contact support if issue persists.
Why are some games unavailable?
Geographic restrictions or technical issues may limit game availability.
How to clear cache for better game performance?
Use browser settings to clear cache and cookies regularly.
Problems with game display on mobile device?
Ensure device compatibility, update app or browser; contact support if needed.
What to do if bonus didn't activate?
Contact support with bonus details for manual activation or clarification.
How to check bonus wagering requirements?
Found in bonus terms and conditions on the website.
Why aren't bonus points being credited?
May require minimum play or specific conditions; consult support for details.
How to participate in tournaments and promotions?
Register and follow the rules on the casino promotions page.
What to do if promo code doesn't work?
Verify code validity and expiry; contact support for help.
Why is Live Casino unavailable?
May be due to technical issues, maintenance, or jurisdiction restrictions.
Problems with video streaming in live games?
Check internet speed, update browser; contact support if persistent.
How to report a technical glitch?
Report immediately via live chat or email with detailed description.
What to do if the website won't load?
Clear cache, try a different browser/device; contact support if unresolved.
Browser compatibility issues?
Use recommended browsers and keep them updated for optimal performance.
How to update Flash Player or other plugins?
Modern casinos use HTML5; ensure browser is updated instead.
What to do with slow website loading?
Check internet speed, clear cache, disable extensions; contact support if ongoing.
How to get technical support for games?
Contact support via live chat or email describing the game issue for assistance.