How to contact the casino support service?
Scores Casino support can be contacted primarily through live chat, email, and phone. Their support team is available 24/7 to assist customers with any inquiries.
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What contact methods are available for customers?
Customers can contact Scores Casino via live chat, email, and telephone 24/7.
Casino website
https://www.scorescasino.com
Casino launch date
Scores Casino was launched in 2020.
Gaming license
Verified licensed casino information is not explicitly available; however, licensed online casinos typically hold licenses from recognized authorities such as the UK Gambling Commission or New Jersey Division of Gaming Enforcement.
Casino headquarters location
Specific headquarters information for Scores Casino is not verified; industry-standard practice is to have physical offices in the license jurisdiction.
License jurisdiction
Not explicitly verified for Scores Casino; typically online casinos are licensed in jurisdictions like the UK, Malta, or New Jersey for regulated markets.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Scores Casino offers live chat support available 24/7 with prompt response times, usually within minutes.
Is there a contact form on the website?
No verified contact form is found; customers are mainly directed to use live chat, email, or phone.
Technical support email
No specific technical support email publicly available; general support email for inquiries is likely [email protected] or similar.
VIP support email
No verified VIP support email publicly available.
Complaints email
No dedicated complaints email verified.
Finance department email
No specific financial inquiries email publicly available.
Security service email
No security-specific email publicly available.
Support hotline phone number
Scores Casino offers phone support, but the specific phone number is not publicly verified.
VIP line for premium customers
No separate VIP phone line verified.
Separate complaint line
No dedicated complaint phone line verified.
Technical support
Technical support is available 24/7 primarily through live chat and email.
Financial department
Financial inquiries are handled via the general customer support channels.
Security service
Security issues are generally handled through customer support; no specific contact publicly listed.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Scores Casino Facebook page URL is publicly available.
Instagram page
No verified official Instagram page URL for Scores Casino is publicly available.
Twitter/X page
No official Twitter/X account verified.
LinkedIn page
No official LinkedIn company page publicly verified.
YouTube channel
No official YouTube channel publicly listed.
Telegram channel
No official Telegram channel identified.
Discord server
No official Discord server publicly known.
Are there video calls with consultants?
Scores Casino does not offer video call support with consultants.
Is there a ticket system (helpdesk)?
No explicit ticketing system confirmed; inquiries handled mainly through live chat and email.
Is there a mobile app with support chat?
Scores Casino had a mobile app but has been removed; however, the website is mobile-optimized and support chat is available via the mobile site.
Are push notifications supported?
No verified information on push notifications for customer communications.
Is SMS support available?
SMS support is generally not offered for customer service in Scores Casino.
Can I request a callback?
Callback service availability is not confirmed.
Are there forums or communities related to this casino?
No official forums or community platforms related to Scores Casino are publicly known.
Is there a mobile app for contacting support?
No dedicated mobile app solely for contacting support is available.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom or Teams are not supported.
Is support available on weekends and holidays?
Yes, support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Scores Casino customer support operates 24 hours a day, 7 days a week.
Supported languages
Support is available primarily in English.
Service regions
Scores Casino serves players in the UK and New Jersey markets.
Can I contact support without registration?
Generally, support requires account registration to assist effectively, but basic inquiries might be possible without registration.
Can I send documents through chat?
Document upload through chat is typically supported in licensed online casinos for verification and security purposes, but specific confirmation for Scores Casino is unavailable.
Privacy policy link
https://www.scorescasino.com/privacy-policy
Terms of service link
https://www.scorescasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to reset access by email verification.
How to restore access to a blocked account?
Contact customer support with identification documents to verify and restore account access following casino policies.
Why is my account blocked?
Common reasons include fraud suspicion, multiple accounts, verification failures, or breaches of terms of service.
How to change profile information?
Profile details can usually be updated in the account settings section on the casino website after logging in.
What to do if I suspect my account has been hacked?
Contact support immediately, change passwords, enable two-factor authentication, and monitor activity.
How to set up two-factor authentication?
Usually found in account security settings; enable via mobile authenticator apps or SMS codes.
Why am I not receiving SMS confirmation codes?
Troubleshoot by verifying phone number correctness, network signal, and contacting support if issues persist.
How to delete my casino account?
Account deletion requests typically require contacting customer support as per casino procedures.
What to do if I can't log into my account?
Verify credentials, reset password, clear browser cache, or contact support for assistance.
How to check account login history?
Login history access is available via the account security or settings section in some casinos.
Why is document verification required?
Verification is required to comply with KYC (Know Your Customer) regulations and ensure player safety and legality.
What documents are needed for verification?
Common documents include government-issued ID, proof of address, and sometimes payment method proofs.
How long does document verification take?
Verification processing usually takes 24-72 hours depending on workload.
What to do if documents are rejected?
Resubmit clearer, valid documents and contact support for guidance.
How to upload documents for verification?
Upload through the account verification section or via secure support channels.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited and can lead to account blocking.
How to report suspicious activity?
Report immediately to customer support with details and any evidence.
What to do if I lose access to my email?
Contact support to update your email after verifying identity.
How to change phone number in my account?
Update phone number through account settings or customer support.
Why are my account functions limited?
Limitations can result from incomplete verification, regulatory restrictions, or security holds.
How to set deposit limits?
Deposit limits are often set via account settings under responsible gaming tools.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary suspension from gaming accessible through responsible gaming settings or support.
How to temporarily freeze my account?
Contact customer support to request temporary account freeze or cooling-off period.
What to do if I suspect fraud?
Report fraud suspicion immediately to support and monitor account activity.
Why is my deposit not going through?
Common causes include payment method issues, insufficient funds, or technical errors.
How long does withdrawal processing take?
Withdrawals generally take 48-96 hours pending, then 4-21 days depending on method.
What fees are charged for transactions?
Many casinos do not charge fees; however, some payment providers may have fees.
Why was my withdrawal request declined?
Possible reasons include unverified accounts, suspicious activity, or exceeding withdrawal limits.
What deposit methods are available?
Common methods include credit/debit cards, e-wallets, bank transfers, and sometimes cryptocurrency.
What are the minimum and maximum deposit amounts?
Minimum deposits often start at $10-$20; maximum limits vary by method and casino policy.
Minimum deposit amount
Typically $10 for most methods.
Maximum deposit amount
Varies widely; often thousands per transaction or per day/month depending on policy.
How to cancel a withdrawal request?
Contact support immediately; cancellations depend on processing stage.
Why is my withdrawal taking so long to process?
Delays can be due to security checks, payment provider delays, or high demand.
Can I withdraw to a different card?
Withdrawals typically must go to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
Operations may be blocked due to verification issues, suspicious activity, or regulatory reasons.
What documents are needed for large withdrawals?
Enhanced KYC documents including proof of source of funds might be required.
Are there withdrawal limits?
Casinos usually impose daily, weekly, or monthly withdrawal limits.
How do refunds work?
Refunds policy varies; generally processed back to the original payment method.
What to do with failed payments?
Contact support, check payment method, and retry or use alternative methods.
Can I change the withdrawal method?
Usually not, for security reasons withdrawals must go to the original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimacy of funds.
How to get a financial transaction statement?
Request via customer support or download from account transaction history.
What to do if a payment is stuck?
Contact support for investigation and resolution.
What currencies does the casino accept?
Common accepted currencies include USD, GBP, EUR, and sometimes cryptocurrency.
Is there currency conversion?
Currency conversion may be available with fees depending on payment provider.
How do cryptocurrency payments work?
Some casinos accept crypto deposits and withdrawals handled via wallets with blockchain confirmations.
What to do with payment system errors?
Contact support with error details and try alternative payment methods.
Can I return an erroneous deposit?
Contact support immediately to correct or refund erroneous deposits.
Why won't the game load?
Check internet, clear cache, update browser, or try a different device.
What to do when there's a game crash?
Refresh the game, clear cache; contact support if issues persist.
How to report a game error?
Use live chat or support email to describe error with screenshots if possible.
Why did my winnings disappear after a crash?
Contact support immediately to investigate and resolve.
Game sound not working - what to do?
Check device volume settings, refresh browser or app.
Game lagging or freezing - how to fix?
Improve internet speed, close other apps, clear cache.
Why isn't my bet being counted?
Possibly due to connection loss or game error; contact support.
How to check game round results?
Results are usually displayed on the game interface or transaction history.
What to do if the game is not responding?
Refresh or restart game; contact support for persistent issues.
Why are some games unavailable?
Game availability may be restricted by region or licensing.
How to clear cache for better game performance?
Use browser/device settings to clear cache and cookies.
Problems with game display on mobile device?
Update app/browser, clear cache, or try another device.
What to do if bonus didn't activate?
Contact support promptly with bonus details to resolve.
How to check bonus wagering requirements?
Available in bonus terms or via support.
Why aren't bonus points being credited?
Contact support; points may require meeting certain conditions.
How to participate in tournaments and promotions?
Register via casino promotions page or marketing emails.
What to do if promo code doesn't work?
Check terms and expiry; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to regional restrictions or server issues.
Problems with video streaming in live games?
Check internet speed or device compatibility; contact support if problem persists.
How to report a technical glitch?
Use live chat or email support with full details.
What to do if the website won't load?
Check internet, clear cache, try different browser or device.
Browser compatibility issues?
Use recommended browsers and keep them updated for best performance.
How to update Flash Player or other plugins?
Modern casinos use HTML5; if needed, update plugins via official sites.
What to do with slow website loading?
Clear cache, check connection, or try during off-peak hours.
How to get technical support for games?
Via live chat, email, or support sections on the casino website.