How to contact the casino support service?
You can contact Sweeptastic Casino support primarily through email at [email protected], which operates 24/7 for assistance with account setup, game access, and redemption requests.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Email support, FAQ section, Facebook direct messages; no live chat, phone, or messaging app support available.
Casino website
https://sweeptastic.com/
Casino launch date
2023
Gaming license
Sweeptastic operates under a legitimate gaming license issued to Heuston Gaming Limited, adhering to US sweepstakes laws and subject to regulatory audits.
Casino headquarters location
Dublin, Ireland (15 Oxford Lane, Ranelagh, Dublin, D06 W5K2)
License jurisdiction
Licensed to operate under US sweepstakes gaming regulations, legal in 47 US states excluding Washington, Idaho, Nevada, Michigan, and Montana.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is no live chat available on the website.
Is there a contact form on the website?
No functional contact form is available; communication is through email and FAQ.
Technical support email
VIP support email
Not specifically available; all inquiries go through general support email.
Complaints email
Not specifically available; complaints handled via general support email.
Finance department email
Not publicly specified; use general support email for financial inquiries.
Security service email
Not publicly specified; use general support email for security issues.
Support hotline phone number
None available.
VIP line for premium customers
None available.
Separate complaint line
None available.
Technical support
Available 24/7 via email at [email protected]; no phone or live chat support.
Financial department
Contact through general email [email protected].
Security service
Reachable via general support email.
Telegram support account
None available.
WhatsApp support account
None available.
Viber support account
None available.
WeChat support account
None available.
Facebook page
https://www.facebook.com/SweeptasticCasino
Instagram page
Not publicly available.
Twitter/X page
Not specifically identified.
LinkedIn page
https://www.linkedin.com/company/heuston-gaming
YouTube channel
https://www.youtube.com/@sweeptasticcasino
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No formal ticket system; support handled through emails.
Is there a mobile app with support chat?
No dedicated mobile app and no support chat in mobile browser available.
Are push notifications supported?
Not publicly specified.
Is SMS support available?
Not available.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums; community interaction mainly through social media.
Are Zoom/Teams consultations possible?
No such video consultation platforms are supported.
Is support available on weekends and holidays?
Support email operates 24/7, covering weekends and holidays.
What are the support service operating hours?
Support via email operates 24/7, but response times can vary; replies usually within 24 hours.
Supported languages
English only.
Service regions
United States (legal in 47 states except Washington, Idaho, Nevada, Michigan, Montana).
Can I contact support without registration?
Yes, support can be contacted via email without account registration.
Can I send documents through chat?
No live chat available to send documents.
Privacy policy link
https://sweeptastic.com/privacy-policy
Terms of service link
https://sweeptastic.com/terms-and-conditions
What to do if I forgot my account password?
Use the website's password recovery feature, typically via "Forgot password" link, to reset through your registered email.
How to restore access to a blocked account?
Contact [email protected] with your account details to verify identity and request account reinstatement.
Why is my account blocked?
Common reasons include suspected fraud, violation of terms, or undergoing KYC verification issues.
How to change profile information?
Profile updates can usually be done by logging into your account and editing personal details in account settings.
What to do if I suspect my account has been hacked?
Immediately contact [email protected] to report the issue and secure your account.
How to set up two-factor authentication?
Not specifically detailed; if available, it would be in account security settings—otherwise contact support for help.
Why am I not receiving SMS confirmation codes?
Possible causes include network issues or incorrect phone number; contact support to verify your information.
How to delete my casino account?
Submit a request to [email protected] to initiate account deletion following verification.
What to do if I can't log into my account?
Verify login details, reset password if needed, clear browser cache, or contact support for assistance.
How to check account login history?
Usually found in account security or settings section; if unavailable, request via support.
Why is document verification required?
Verification (KYC) is required to confirm identity for security, compliance with regulations, and fraud prevention.
What documents are needed for verification?
Typically includes government-issued ID, proof of address, and sometimes payment method verification.
How long does document verification take?
Usually processed within 24 to 72 hours depending on the volume and document clarity.
What to do if documents are rejected?
Resubmit clear, unaltered, and valid documents as per support instructions.
How to upload documents for verification?
Upload documents through your account verification section or submit them to support email if no upload is available.
Why does my account require additional verification?
Enhanced verification is triggered by unusual activity, large transactions, or regulatory checks.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent fraud and abuse.
How to report suspicious activity?
Immediately contact [email protected] with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with alternative ID to verify identity and update your account email.
How to change phone number in my account?
Update phone number in account settings or contact support to assist with the change.
Why are my account functions limited?
Functionality may be limited during verification, suspicious activity investigations, or account restrictions.
How to set deposit limits?
Set deposit limits through your account responsible gaming settings if available or request support assistance.
What is self-exclusion and how to activate it?
A responsible gaming option to block access for a set period; activate through account settings or support.
How to temporarily freeze my account?
Contact support to request temporary account freeze for a specified duration.
What to do if I suspect fraud?
Report immediately to support with all relevant information for investigation.
Why is my deposit not going through?
Could be due to payment method issues, verification problems, or technical faults—contact support for help.
How long does withdrawal processing take?
Usually processed within 1-3 business days depending on method and verification status.
What fees are charged for transactions?
Generally, Sweeptastic does not charge fees for deposits or withdrawals but check individual payment provider terms.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, or insufficient funds.
What deposit methods are available?
Bank transfer, Visa, Mastercard, AMEX, Discover Card, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Specific limits can vary; typical minimum deposit is around $1, with maximum limits subject to casino policy.
Maximum deposit amount
Not publicly specified; depends on method and account verification.
How to cancel a withdrawal request?
Withdrawal cancellation depends on processing status; contact support immediately to request cancellation.
Why is my withdrawal taking so long to process?
Delays can be due to additional verification, payment provider processing time, or weekends/holidays.
Can I withdraw to a different card?
Withdrawals typically must go to the same payment method used for deposits; contact support for exceptions.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve the issue.
How to check the status of a financial transaction?
Check transaction history in your account or contact support for an update.
Why are financial operations blocked?
Blocks can result from verification failures, suspicious activity, or regulatory compliance checks.
What documents are needed for large withdrawals?
Typically enhanced KYC documents including proof of identity, address, and source of funds.
Are there withdrawal limits?
Yes, subject to casino policy and regulatory guidelines.
How do refunds work?
Refunds are processed after review if applicable; contact support for specific refund requests.
What to do with failed payments?
Contact support with payment details to resolve or retry the transaction.
Can I change the withdrawal method?
Usually not allowed after withdrawal request; contact support if a change is necessary before processing.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legitimacy of funds.
How to get a financial transaction statement?
Request transaction history or statements through your account or by contacting support.
What to do if a payment is stuck?
Report to support with payment details for investigation and resolution.
What currencies does the casino accept?
Primarily USD.
Is there currency conversion?
Currency conversion is generally not supported as the casino mainly operates in USD.
How do cryptocurrency payments work?
Cryptocurrency deposits and withdrawals are supported; transactions processed per cryptocurrency network rules.
What to do with payment system errors?
Contact support with error details for assistance.
Can I return an erroneous deposit?
Contact support immediately for help with returning mistaken deposits.
Why won't the game load?
Game loading issues can result from browser problems, internet connectivity, or server issues; clear cache or try another device.
What to do when there's a game crash?
Reload the game and contact support if issues persist.
How to report a game error?
Use support email or FAQ page contacts to report errors with detailed descriptions.
Why did my winnings disappear after a crash?
Contact support immediately with game details to investigate and potentially restore winnings.
Game sound not working - what to do?
Check device volume and browser settings; reload game or contact support.
Game lagging or freezing - how to fix?
Clear browser cache, close background apps, or switch devices to improve performance.
Why isn't my bet being counted?
May be due to connection issues or game glitches; contact support with game and bet information.
How to check game round results?
Use game history feature where available or contact support for detailed results.
What to do if the game is not responding?
Refresh the page or restart your device; contact support if problem continues.
Why are some games unavailable?
Game availability can be restricted by location, licensing, or technical updates.
How to clear cache for better game performance?
Clear your browser cache through settings or app cache on mobile devices.
Problems with game display on mobile device?
Try switching browsers, update the app if available, or contact support for help.
What to do if bonus didn't activate?
Check terms and contact support with bonus details to resolve the issue.
How to check bonus wagering requirements?
Review bonus terms in your account or FAQ section.
Why aren't bonus points being credited?
May be due to unmet conditions or delays; contact support for assistance.
How to participate in tournaments and promotions?
Follow website announcements and comply with entry requirements listed in promotions.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Live casino games are not offered on Sweeptastic.
Problems with video streaming in live games?
Not applicable; Sweeptastic does not offer live dealer games.
How to report a technical glitch?
Contact support with detailed description and screenshots if possible.
What to do if the website won't load?
Check internet connection, try different browser or device, and clear cache.
Browser compatibility issues?
Use recommended or updated browsers such as Chrome, Firefox, or Safari.
How to update Flash Player or other plugins?
Modern casinos use HTML5; update your browser to the latest version instead.
What to do with slow website loading?
Clear cache, reduce browser tabs, or check internet connection speed.
How to get technical support for games?
Contact support via email detailing the technical issue.