Vegas Gems Casino support can be contacted primarily via live chat available on their website and by email at [email protected]. Support is responsive and aims to resolve issues promptly, including technical and account-related matters.
Live chat, email ([email protected]), and social media via Twitter and Instagram.
https://vegasgems.com
Vegas Gems Casino was launched in 2023.
Vegas Gems operates under US sweepstakes laws with necessary licenses ensuring fairness and user safety. The owning company is registered in Ireland.
The casino is owned by JSP Media Holdings LLC, based in Ireland.
The casino is licensed under sweepstakes regulations applicable in several US states and operates internationally with compliance to local laws.
Yes, there is a live chat feature on the website which operates 24/7. Response times are typically under one hour, often much faster.
There is no detailed mention of a contact form, but customers can reach out via live chat and email; some FAQs are available on the site.
No specific VIP support email is publicly listed.
No dedicated complaints email is publicly listed; customers can use the general support email.
No specific finance department email is publicly available; general queries should go to [email protected].
No dedicated security email is publicly available.
There is no publicly available customer support phone number.
No dedicated VIP support phone line has been published.
No separate complaints phone line is available.
Technical support is accessible via live chat and email 24/7, addressing game, account, and payment issues.
Contact for financial inquiries is usually through the general support email ([email protected]), as no dedicated finance contact is listed.
Security issues are handled through the main support email.
No official Telegram support account has been identified.
No official WhatsApp support account has been identified.
No official Viber support account has been identified.
No official WeChat support account has been identified.
Vegas Gems does not have a prominently active official Facebook page; social presence is mainly on Twitter and Instagram.
https://www.instagram.com/vegasgems
https://twitter.com/VegasGemsdotCom
No official LinkedIn company page has been identified.
No official YouTube channel is publicly known.
No official Telegram channel is identified.
No official Discord server is available.
Video call support is not offered.
There is no publicly detailed ticket system; support is handled via email and live chat.
Vegas Gems has a mobile-optimized site, but no dedicated mobile app with support chat is confirmed.
No specific information about push notifications for customer communications is available.
SMS support is not available.
Callback service is not offered.
No official forums or community platforms are associated with Vegas Gems.
There is no dedicated mobile app solely for contacting support.
Video consultation platforms such as Zoom or Teams are not supported.
Support is available 24/7, including weekends and holidays.
The support team operates 24 hours a day, 7 days a week.
Customer service is provided in English.
Vegas Gems serves most US states except for some where sweepstakes gaming is restricted (e.g., Michigan, Idaho, Nevada, Washington).
Support is accessible without account registration via live chat and email.
Document upload capability through chat is not confirmed.
https://vegasgems.com/privacy-policy
https://vegasgems.com/terms-of-service
Users can recover their passwords through the website’s password reset feature by providing their registered email.
Users should contact support via live chat or email to resolve account blocks, typically requiring identity verification.
Common reasons include suspected fraud, violation of terms, or failed verification processes.
Profile updates are usually managed within the user account settings; assistance is available through support if needed.
Immediately contact support to secure the account and change passwords; additional verification may be required.
No verified information about 2FA setup is provided, but industry best practice recommends enabling it if available in account settings.
SMS issues may be due to network problems or incorrect phone details; verify phone number or contact support.
Account deletion requests should be submitted via support email or live chat, subject to verification.
Use password recovery options or contact support for assistance.
No direct user access to login history is confirmed; request details from support.
Verification (KYC) is required to prevent fraud, comply with legal regulations, and secure financial transactions.
Common documents include government-issued ID, proof of address, and payment method verification.
Verification processing typically takes 24 to 72 hours depending on volume and document clarity.
Resubmit clearer or more appropriate documents as per support instructions.
Documents can usually be uploaded via the account verification section or sent to support email if instructed.
Additional verification may be required for large withdrawals, suspicious activity, or regulatory compliance.
Multiple accounts are generally prohibited under terms of service.
Report any suspicious activity immediately to support through available contact channels.
Contact support with identity verification to update your email address.
Update phone number through account settings or via support assistance.
Limitations may be due to incomplete verification or security concerns.
Deposit limits can be set in account responsible gaming settings or by requesting support assistance.
Self-exclusion allows players to block access for a set period; activated via responsible gaming features or support.
Account freeze options can be requested through support or responsible gaming tools.
Report fraud immediately to support for investigation and account protection.
Deposits may fail due to payment method issues, restrictions, or technical errors; contact support for resolution.
Withdrawals usually process within 24-48 hours, with possible delays for large amounts requiring manual verification.
Transaction fees are generally not charged by the casino but may vary by payment provider.
Common reasons include incomplete verification, exceeding limits, or irregular account activity.
Payment methods include online banking and cryptocurrency.
Deposits start at $4.99; maximum deposit limits vary by payment method.
Up to $999.99 depending on the package chosen.
Withdrawal cancellation requests should be directed to support as soon as possible.
Delays may result from manual verification, payment processor issues, or high volume.
Withdrawals typically must be to verified payment methods linked to the account.
Contact support immediately to investigate and resolve.
Transaction statuses can be checked by contacting support or in account transaction history if available.
Operations may be blocked due to security checks, verification issues, or suspicious activity.
Additional identification and proof of funds may be required.
Yes, daily withdrawal limits apply, such as a maximum redemption of $2,500 per day.
Refunds are processed case-by-case through support intervention.
Report to support for troubleshooting and alternative payment arrangements.
Changes require support approval and verification.
To comply with anti-money laundering laws and verify legitimate sources of funds.
Request statements via support email or account dashboard if available.
Contact support to expedite the resolution.
Primarily USD and cryptocurrencies.
Currency conversion details are not specified; users should inquire with support.
Users can deposit using cryptocurrencies; transactions are usually instant and secure.
Report errors to support for prompt resolution.
Erroneous deposits can be addressed by contacting support.
Loading issues may be due to connectivity or browser problems; clear cache or try different devices.
Restart the game or contact support if issues persist.
Report errors through live chat or support email.
Winnings are typically restored after verification; contact support to investigate.
Check device volume, browser settings, or restart the game.
Clear cache, check internet connection, or try another device.
Bets may not count due to game errors or account restrictions; report to support.
Game results are usually displayed after each round; for disputes, contact support.
Refresh or restart the game and contact support if needed.
Certain games may be restricted by jurisdiction or maintenance.
Clear browser cache through settings or use app restart.
Ensure device compatibility, update browser, or use desktop.
Contact support with proof for bonus credit.
Wagering info is detailed in bonus terms on the site.
Points may delay due to processing; report if long delay occurs.
Register and enter promotions via website or app notifications.
Verify code validity and expiration; contact support if issues persist.
Live casino might be restricted or not offered on this platform.
Check internet speed and browser compatibility.
Use live chat or email support immediately.
Check internet connection, browser compatibility, or try another device.
Use recommended browsers and keep them updated.
Flash is typically deprecated; use HTML5-supported browsers.
Clear cache, check connection, and reduce open tabs.
Contact support via live chat or email for game-related issues.
