How to contact the casino support service?
WagerWeb Casino support can be contacted primarily via live chat available on their website, 24/7 email support at [email protected], and several toll-free phone numbers for different service areas.
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What contact methods are available for customers?
Live chat, email, multiple toll-free phone numbers, and fax for customer support inquiries.
Casino website
https://www.wagerweb.ag
Casino launch date
WagerWeb Casino was established in 1994.
Gaming license
WagerWeb Casino holds an international business gaming license issued by the government of Costa Rica.
Casino headquarters location
The casino's headquarters are located in San Jose, Costa Rica.
License jurisdiction
Licensed under Costa Rican jurisdiction.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available on the website. It operates 24/7, providing immediate or very quick responses to customer inquiries.
Is there a contact form on the website?
There is a contact form available on the website, typically located in the "Contact Us" section at the bottom of the homepage.
Technical support email
The general support email also covers technical issues and is [email protected].
VIP support email
No specific VIP support email is publicly listed, so VIP customers likely use the main support channels for assistance.
Complaints email
Complaints can be directed to the main support email [email protected].
Finance department email
Financial inquiries are typically handled through the same support contacts, [email protected] or by designated phone numbers for financial departments.
Security service email
There is no separate publicly available security service email; issues may be addressed via the main support email.
Support hotline phone number
The main customer support phone number is 1-800-326-6088.
VIP line for premium customers
No dedicated VIP phone line is publicly listed.
Separate complaint line
No separate complaint phone line is advertised; complaints are handled via main support contacts.
Technical support
Support for technical issues is available via email and phone during operating hours; live chat also provides immediate assistance.
Financial department
Financial department queries can be addressed through assigned phone lines such as 1-800-397-4319 and 1-888-464-2387 and via email.
Security service
Security concerns should be sent through the main support channels; no specific contact is available.
Telegram support account
No official Telegram support account identified.
WhatsApp support account
No official WhatsApp support number disclosed.
Viber support account
No official Viber support account disclosed.
WeChat support account
No official WeChat support account disclosed.
Facebook page
Not publicly listed as official; no verified URL found.
Instagram page
Not publicly listed as official; no verified URL found.
Twitter/X page
No official Twitter or X account verified for WagerWeb Casino.
LinkedIn page
No official LinkedIn company page publicly available.
YouTube channel
No official YouTube channel identified.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information available.
Are there video calls with consultants?
Video call support with consultants is not offered.
Is there a ticket system (helpdesk)?
There is a basic helpdesk system, allowing email communication and problem tracking.
Is there a mobile app with support chat?
No dedicated mobile app with integrated support chat identified.
Are push notifications supported?
Push notifications for customer communications are not mentioned.
Is SMS support available?
SMS support is not listed as a service option.
Can I request a callback?
Callback services are not mentioned as part of customer support offerings.
Are there forums or communities related to this casino?
No official forums or community platforms operated by the casino are known.
Is there a mobile app for contacting support?
No separate mobile app specifically for contacting support is available.
Are Zoom/Teams consultations possible?
Video consultations via Zoom, Teams, or similar platforms are not offered.
Is support available on weekends and holidays?
Support is available 7 days a week, including weekends and holidays.
What are the support service operating hours?
Phone and email support operate daily from 9 am to 9 pm EST.
Supported languages
Customer service is available in English and Spanish.
Service regions
Primarily serves players in the United States, Canada, the UK, and other English and Spanish-speaking regions.
Can I contact support without registration?
Yes, customers can contact support without requiring registration.
Can I send documents through chat?
Document uploading via chat is not specified; typically verification documents are sent through secure email or upload portals.
Privacy policy link
https://www.wagerweb.ag/privacy
Terms of service link
https://www.wagerweb.ag/terms
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to reset credentials through email verification.
How to restore access to a blocked account?
Contact customer support via email or phone to verify identity and resolve block issues.
Why is my account blocked?
Common reasons include suspicious activity, failure to verify identity, or violating terms of service.
How to change profile information?
Update personal details via account settings on the website or contact support to assist.
What to do if I suspect my account has been hacked?
Immediately change passwords, contact support to secure the account, and enable additional security measures.
How to set up two-factor authentication?
If available, enable 2FA in account security settings or request support guidance; many casinos support 2FA apps or SMS codes.
Why am I not receiving SMS confirmation codes?
Check mobile network issues, correct phone number, or contact support to troubleshoot SMS delivery problems.
How to delete my casino account?
Submit a request to customer support to delete your account according to the casino’s data retention policy.
What to do if I can't log into my account?
Use password recovery, check for service interruptions, or contact support for login assistance.
How to check account login history?
Login history access may be available under account security settings or by requesting support assistance.
Why is document verification required?
Verification is needed to comply with KYC regulations, prevent fraud, and secure financial transactions.
What documents are needed for verification?
Typically a government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Usually between 24 to 72 hours, depending on volume and document clarity.
What to do if documents are rejected?
Resubmit clear, valid documents and contact support for clarification on rejection reasons.
How to upload documents for verification?
Upload via secure account portal or send via official support email as instructed.
Why does my account require additional verification?
Additional checks occur for large transactions, suspicious activity, or regulatory compliance.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per user to prevent abuse; review terms for details.
How to report suspicious activity?
Report via official support channels immediately, providing detailed information.
What to do if I lose access to my email?
Contact support to update your account’s email after verifying identity.
How to change phone number in my account?
Request phone number changes through account settings or customer support with verification.
Why are my account functions limited?
Account limitations could be due to regulatory reasons, pending verifications, or suspicious activity.
How to set deposit limits?
Deposit limits are typically adjustable in responsible gambling settings or via customer support.
What is self-exclusion and how to activate it?
Self-exclusion allows players to restrict access temporarily or permanently; activate via account settings or support request.
How to temporarily freeze my account?
Request a temporary freeze through customer service or use responsible gambling tools on the site.
What to do if I suspect fraud?
Report all suspected fraudulent activity immediately to the casino’s security department or customer support.
Why is my deposit not going through?
Causes can include payment method issues, insufficient funds, or technical errors; contact support to resolve.
How long does withdrawal processing take?
Withdrawals typically take 3-7 days for bank transfers, 10-15 days for checks, and faster for Bitcoin.
What fees are charged for transactions?
Fees vary by withdrawal method; Bitcoin withdrawals are often free, while checks and bank wires may have fees.
Why was my withdrawal request declined?
Declines can be due to verification issues, policy breaches, or insufficient account balance.
What deposit methods are available?
Credit cards, Bitcoin, bank wire, cashier’s check, and person-to-person transfers.
What are the minimum and maximum deposit amounts?
Minimum and maximum amounts vary by method; e.g., Bitcoin deposits have low minimums, credit cards around $500 max.
Minimum deposit amount
Bitcoin deposits minimum approximately $10.
Maximum deposit amount
Credit card deposits max around $500; Bitcoin deposits up to $10,000.
How to cancel a withdrawal request?
Contact customer support promptly to request cancellation; subject to processing status.
Why is my withdrawal taking so long to process?
Delays may result from verification checks, banking processing times, or high transaction volumes.
Can I withdraw to a different card?
Withdrawals generally must be to the same method used for deposits; contact support for alternative options.
What to do if money was debited but not credited?
Contact support immediately with payment details for resolution and tracing.
How to check the status of a financial transaction?
Monitor account transaction history or contact customer support for status updates.
Why are financial operations blocked?
Could be due to account verification issues, suspicious activity, or regulatory restrictions.
What documents are needed for large withdrawals?
Enhanced verification with government ID, proof of address, and source of funds documentation.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on method and casino policies.
How do refunds work?
Refunds are processed through the same payment method, subject to casino terms and conditions.
What to do with failed payments?
Retry transaction or contact support to investigate and resolve payment failures.
Can I change the withdrawal method?
Generally no; withdrawals must match the deposit method to prevent fraud.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legitimate funding of accounts.
How to get a financial transaction statement?
Request statements via customer support or download from account transaction history if available.
What to do if a payment is stuck?
Contact support with transaction details for assistance in unblocking or completing the payment.
What currencies does the casino accept?
Commonly accepted currencies include USD, Bitcoin, and other major cryptocurrencies and fiat currencies.
Is there currency conversion?
Currency conversion may be available but subject to exchange rates and fees by payment processors.
How do cryptocurrency payments work?
Users deposit and withdraw using Bitcoin with fast processing and minimal fees; wallet address required.
What to do with payment system errors?
Report to support immediately for troubleshooting and resolution.
Can I return an erroneous deposit?
Contact support promptly to request reversal of mistaken deposits.
Why won't the game load?
Game loading issues often relate to browser compatibility, cache, or internet connection; clear cache or try different browser.
What to do when there's a game crash?
Refresh the game, clear browser cache, or contact support if the problem persists.
How to report a game error?
Report via live chat, email, or support ticket including details of the error.
Why did my winnings disappear after a crash?
Contact support immediately for account and game round investigation.
Game sound not working - what to do?
Check device sound settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Clear cache, close background apps, check internet connection, or restart device.
Why isn't my bet being counted?
Verify bet placement confirmation; contact support if bet confirmation is missing.
How to check game round results?
Results are usually available in game history or recent activity sections.
What to do if the game is not responding?
Refresh the page, try another browser, or contact support.
Why are some games unavailable?
Game restrictions may be due to licensing, geo-blocking, or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings or app cache management.
Problems with game display on mobile device?
Update app/browser, clear cache, or switch to a supported device.
What to do if bonus didn't activate?
Contact support with bonus code and account details to verify and resolve.
How to check bonus wagering requirements?
Wagering information is available in the bonus terms and conditions section.
Why aren't bonus points being credited?
Points may be delayed or conditions unmet; contact support for clarification.
How to participate in tournaments and promotions?
Follow promotion rules and register as required, often detailed on the promotions page.
What to do if promo code doesn't work?
Verify code validity, terms, and expiration; contact support if issues persist.
Why is Live Casino unavailable?
Live casino may be unavailable due to maintenance, geo-restrictions, or connectivity issues.
Problems with video streaming in live games?
Check internet speed, switch browser, or contact support for persistent issues.
How to report a technical glitch?
Use live chat or support email to report technical problems promptly.
What to do if the website won't load?
Check internet connection, clear cache, try different browser, or contact support.
Browser compatibility issues?
Use updated, supported browsers such as Chrome, Firefox, or Edge for best performance.
How to update Flash Player or other plugins?
Follow browser/plugin vendor instructions as Flash is largely deprecated.
What to do with slow website loading?
Clear cache, reduce open tabs, and check internet speed.
How to get technical support for games?
Contact support via live chat, email, or phone for game-specific assistance.