What is the official website of the payment service?
https://www.grong-sparebank.no
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Where can I find the customer support contacts?
Customer support contacts are listed on the "Kontakt oss" page of Grong Sparebank's official website.
What is the hotline phone number?
74 31 28 60
Is there a toll-free support number?
There is no verified information about a toll-free support number for Grong Sparebank.
What is the email address for technical support?
No specific technical support email found; general inquiries can be sent to [email protected]
Are there separate emails for different types of inquiries?
Only [email protected] is verified, no distinct emails for other inquiry types found.
Where can I find the online chat support?
No verified information on an online chat support feature on Grong Sparebank’s website.
Does the chat support work 24/7?
N/A as no chat support was identified.
Is there support through messengers (Telegram, WhatsApp)?
No evidence of messenger support like Telegram or WhatsApp.
What are the support working hours?
Phone customer support staffed Mon-Fri 09:00 - 15:00, plus Eika customer center supports Mon-Fri 07:00-09:00 & 15:00-21:00, Sat-Sun 09:00-21:00.
Does support work on weekends and holidays?
Yes, Eika customer center support works weekends 09:00 - 21:00.
Are there regional offices for in-person visits?
Yes, Grong Sparebank has regional branches available for in-person visits by appointment.
Where are the physical offices located?
Sundspetvegen 2, 7870 Grong; Søren R. Thornes vei 4, 7800 Namsos; Marøyvegen 6, 7900 Rørvik (branches).
Can I schedule a personal meeting?
Yes, meetings can be scheduled via website booking or by calling customer service.
Are there representatives in different countries?
No information available about international representatives.
In which languages is support available?
Norwegian is the primary support language; no other languages verified.
How quickly does support respond to requests?
No specific response time data; industry standard is typically within business hours.
Is there a priority system for VIP clients?
No verified VIP customer priority system information.
Can I request a callback?
No verified information on callback services.
When was the payment service founded?
Grong Sparebank was founded in 1862 as a regional savings bank.
Who is the founder and owner of the service?
Originally founded locally; today it is an independent savings bank owned by local stakeholders.
In which country is the company registered?
Norway
What is the development history of the payment service?
Started as a local savings bank; evolved with services including loans, deposits, digital banking, and member of Eika Gruppen consortium.
Have there been major updates or rebranding?
No major rebranding reported; continuous technical and service updates implied.
Who sits on the company's board of directors?
Board information is not detailed publicly; typically includes local business professionals and bank executives.
Are there investors or partners in the service?
Member of Eika Gruppen, a Norwegian banking alliance, indicating partnership ties.
Does the company participate in stock trading?
Yes, Grong Sparebank is publicly traded on the Oslo Stock Exchange under ticker GRONG.
What is the company's market capitalization?
Market cap data varies; recent assets reported approximately 10.93 billion NOK in 2024.
Are there subsidiary companies or branches?
Multiple regional branch offices; no major subsidiaries detailed.
What licenses does the payment service have?
Licensed under Financial Supervisory Authority of Norway (Finanstilsynet).
In which jurisdictions does the service operate officially?
Norway, primarily Trøndelag and Nordland regions.
Are there licenses for cryptocurrency operations?
No verified cryptocurrency-specific licenses.
Does the service comply with AML/KYC requirements?
Yes, complies with Norwegian AML and KYC regulations.
Are there security certificates (PCI DSS, etc.)?
Standard banking security compliances apply; explicit PCI DSS not confirmed.
Has the service undergone security audits?
Regular security audits are industry standard; no specific audit reports found.
Is there insurance for client funds?
Yes, deposits are protected up to 2 million NOK via the Norwegian Banks' Guarantee Fund.
Which international standards does it comply with?
Complies with Norwegian and EU banking regulations and standards.
Have there been any regulatory fines or violations?
No public record of regulatory fines or violations.
Where can I find real reviews about the service?
User reviews are rare; SpareBank 1 reviews on sites like Trustpilot reflect regional bank customer sentiment.
What are the main user complaints?
Common complaints for similar banks include customer service delays and account opening issues.
What do users most often praise the service for?
Local community focus, personal service, and reliable banking products.
Are there issues with fund withdrawals?
No widespread reports of withdrawal issues.
Is the interface convenient according to users?
No direct user interface ratings; Norwegian banks generally offer stable digital platforms.
Are clients satisfied with transaction speed?
Transaction speed is generally reliable per Nordic banking norms.
Do users recommend this service?
Local recommendations are common based on community trust.
How do experts assess the service's reliability?
Experts see Grong Sparebank as a stable regional bank with prudent risk management.
Are there industry awards and recognitions?
No major industry awards reported.
Does the service participate in payment system rankings?
No specific rankings found.
Are there recommendations from financial regulators?
Regulated and supervised by Finanstilsynet.
What reputation does the service have among partners?
Positive reputation as a member of Eika Gruppen with solid partner relations.
How do they evaluate solution innovation?
Innovation is moderate; integration with Google Pay and Apple Pay shows adoption of digital payment solutions.
Are there quality service certificates?
Compliance with Norwegian financial authority standards implicitly confirms quality.
Does the company participate in industry conferences?
No public information on conference participation.
How does the service position itself in the market?
Positioned as a local regional savings bank with personalized services.
Which fiat currencies does the service support?
Norwegian Krone (NOK).
Are cryptocurrencies supported? Which ones specifically?
No cryptocurrency support confirmed.
Can currencies be converted within the service?
Currency conversion likely available for international transfers in NOK equivalent.
What exchange rates are used for conversion?
Standard interbank rates plus bank margin likely used.
How often are exchange rates updated?
Continuous updates aligned with market rates.
Are stablecoins supported?
No stablecoin support.
Can exotic currencies be handled?
Typically supports major currencies only through international transfers.
Are there currency restrictions in different countries?
Restrictions follow Norwegian foreign exchange laws.
What types of transfers does the service support?
Domestic bank transfers, international SWIFT payments, card payments.
Can transfers be made between service users?
Yes, internal transfers between customers are supported.
Are transfers to bank cards supported?
Card payment and transfers supported.
Can money be transferred to bank accounts?
Yes, transfers to bank accounts are standard.
Is bill payment available?
Yes, including AvtaleGiro and eFaktura services.
Are recurring payments supported?
Yes, recurring payments through AvtaleGiro.
Can automatic transfers be set up?
Automatic payment scheduling is supported.
Is payment scheduling available?
Yes, customers can schedule payments.
Are group payments supported?
No specific information on group payments.
Can payment links be created?
No verified payment link creation feature.
What are the minimum transaction amounts in the service?
No specific minimum transaction amounts published.
What are the maximum amounts that can be transferred?
Limits are likely set per customer profile and regulatory requirements.
Are there daily limits on operations?
Daily operational limits exist as per banking regulations.
What monthly and annual limits are in effect?
Monthly and annual transaction limits apply following AML regulations.
Can limits be increased? How?
Customers can request limit increases through verification and bank approval.
Do limits differ for verified users?
Yes, verified customers generally have higher limits.
Are there restrictions for new accounts?
New accounts have initial limits until verification is complete.
Do special limits apply in different countries?
Limits comply with Norwegian rules; country-specific limitations apply for cross-border transfers.
Can operations be temporarily blocked?
Yes, accounts can be frozen due to suspicious activity or regulatory reasons.
Are there limits on the number of daily operations?
Limits on number of daily transactions follow bank policy.
What are the minimum amounts for account funding?
No specific minimum funding amounts mentioned.
What methods of funding are supported?
Bank transfers, card payments, and cash deposits at branches.
Are there fees for funding?
Generally, no fees for standard deposits; card deposits may incur fees.
What are the minimum funding amounts?
No stated minimum for funding.
How quickly are funds credited when funding?
Card and bank transfer funding times vary, typically instant to a few hours.
How can money be withdrawn from the system?
Withdrawals via ATM, bank transfers, and card payments.
Are there fees for fund withdrawal?
Some fees may apply for international withdrawals.
How long does withdrawal take?
Withdrawals may take from instant (ATM) to 1-3 business days (bank transfers).
What withdrawal limits are set?
Withdrawal limits vary by card type and customer verification.
How quickly are funds credited when funding with a card?
Typically instant or within minutes.
How long does a bank transfer take?
Domestic transfers usually same day; international SWIFT transfers take 1-3 business days.
How quickly do cryptocurrency transfers arrive?
Not applicable, no cryptocurrency services.
Are transfers between users instant?
Usually instant within the bank.
Are there delays when funding on weekends?
Funding via bank transfers may delay during weekends.
Do holidays affect funding speed?
Yes, bank holidays can delay processing.
Can crediting be accelerated for a fee?
No information on express funding services.
What determines the speed of funding processing?
Method of deposit, banking hours, and verification status.
Are there notifications about funding status?
Usually notifications sent by email or app alerts.
What to do if funding takes too long?
Contact customer support for investigation.
How quickly are withdrawal requests processed?
Withdrawal requests generally processed within 1-2 business days.
How long does card withdrawal take?
Card-related withdrawals are mostly instant via ATMs.
How quickly do bank transfers arrive?
Domestic transfers same day, international 1-3 days.
Are cryptocurrency withdrawals instant?
Not applicable.
Are there withdrawal delays on weekends?
Yes, mainly for bank transfers.
Do holidays affect withdrawal speed?
Yes, holidays delay withdrawal processing.
Can withdrawal be accelerated for an additional fee?
No data on expedited withdrawal.
What determines withdrawal processing time?
Method, verification, bank processing times.
Are there notifications about withdrawal status?
Yes, customers often receive updates.
Can a withdrawal request be canceled?
Usually possible only before processing starts.
How to register with the payment service?
Register online or visit branch with ID for account setup.
What data is needed to create an account?
Valid ID, proof of address, and personal details.
Can registration be done without email?
Email is typically required for communication.
Is phone confirmation required during registration?
Phone confirmation may be required.
Are there age restrictions for registration?
Minimum age 18 years.
Can a corporate account be created?
Yes, business accounts available.
Is it required to provide real data?
Yes, real personal and corporate data required per KYC.
Are there country restrictions for registration?
Primarily for residents of Norway; foreigners can apply with documentation.
How long does account activation take?
Account activation takes about one month after document submission.
What verification levels exist?
Basic and full verification per Norwegian banking regulations.
What documents are required for basic verification?
Valid passport or national ID card.
Are documents needed for full verification?
Yes, including proof of address and income.
Are digital copies of documents accepted?
Yes, digital document submission possible.
How long does the verification procedure take?
Usually days to a few weeks.
Can the service be used without verification?
Limited functions available without full verification.
What restrictions apply to unverified users?
Lower transaction limits and restricted access.
Is address confirmation required?
Yes, address verification is part of KYC.
Is a selfie with documents required?
Possibly required for identity verification.
How often do documents need to be updated?
Documents may need updating every few years or on request.
What encryption technologies does the service use?
Uses standard bank-grade encryption protocols such as TLS.
Is two-factor authentication supported?
Yes, supports 2FA via BankID or app-based methods.
Are there SMS confirmations for operations?
Common for transaction verification.
Is biometric authentication supported?
Biometric login supported via BankID app.
Is blockchain technology used?
No evidence of blockchain use.
Is there a multi-level security system?
Yes, layered security including encryption, 2FA, monitoring.
How is user personal data protected?
Complies with GDPR and Norwegian data protection laws.
Is cold storage used for cryptocurrencies?
Not applicable.
Is there DDoS attack protection?
Standard anti-DDoS protections in place.
Are regular security audits conducted?
Regular audits as per banking regulations.
What anti-phishing protection measures are provided?
Multi-factor authentication and user education.
Is there a suspicious activity detection system?
Yes, fraud monitoring and AML controls.
How does the service combat money laundering?
Implements customer due diligence, transaction monitoring.
Is there blocking of suspicious accounts?
Yes, suspicious accounts are frozen pending investigation.
What to do when fraud is detected?
Contact bank immediately; investigations initiated.
How to report suspicious activity?
Via customer support channels.
Is there compensation for damage from fraudsters?
Fraud protection insurance is standard in banking.
What user rights exist for disputed transactions?
Right to dispute transactions with investigation by bank.
How to dispute account blocking?
Contact bank with supporting documents for review.
Is there insurance against cyber attacks?
Likely covered under bank’s cyber risk insurance.
What fees does the service charge for transfers?
Standard fees for international and some domestic transfers.
Are there fees for account funding?
Generally no fees for deposits.
Are fees charged for fund withdrawal?
Some withdrawals, especially international, may incur fees.
Are there fees for currency conversion?
Yes, fees apply depending on currency and transaction.
Are there fees for account inactivity?
No standard inactivity fees reported.
Are there account maintenance fees?
Maintenance fees not commonly charged on basic accounts.
Are fees charged for operation cancellation?
No typical fees for cancellations.
Are there fees for expedited operations?
No verified data on premium fees.
Are there hidden fees?
Transparent fee disclosure is standard; no known hidden fees.
How are fees calculated for large amounts?
Large transactions may incur percentage-based fees.
Are there different tariff plans in the service?
Likely tiered pricing depending on account type.
What advantages does VIP status provide?
No specific VIP program reported.
How to get preferential conditions?
Likely through business account upgrades.
Are there free operations per month?
Basic free transactions typical in banking.
Are there discounts for active users?
No verified discount programs.
Are there corporate tariffs?
Business accounts have specific fee structures.
Can individual conditions be obtained?
Custom agreements available for corporate clients.
Do promotional codes work for fee reduction?
No evidence of promo codes.
Are there cashback programs?
No cashback programs identified.
Are there discounts for transaction volumes?
Volume-based fees may apply for business clients.
Is there an official mobile application?
Yes, Grong Sparebank offers a mobile banking app.
On which platforms is the application available?
Available on iOS and Android.
What functions are available in the mobile application?
Account management, payments, transfers, loan overview, card control.
Does functionality differ from the web version?
Mobile app focuses on core features; web version may offer more detailed services.
Is Touch ID/Face ID supported?
Yes, biometric login supported in mobile app.
Can the application work offline?
Limited offline access; requires internet for transactions.
Are there push notifications about operations?
Push notifications for transactions and alerts available.
Is dark theme supported?
No confirmed information about dark mode.
How often is the mobile application updated?
Regular updates as per app store release cycles.
Are there beta versions of the application?
No public beta programs identified.
Is the web interface of the service convenient?
Norwegian banks generally offer user-friendly web interfaces.
Is responsive design supported?
Yes, responsive web design is standard.
In which languages is the interface available?
Norwegian language primarily; English options may be limited.
Is there a night mode for the website?
No confirmed night mode on the website.
Are hotkeys supported?
No specific hotkey support reported.
Can data be exported?
Bank statements and transaction data export usually supported.
Is there an API for developers?
No public API for third-party developers identified.
Is integration with other services supported?
Integration with accounting software like Aritma is available.
How often is the web interface updated?
Periodic updates as needed.
Are there virtual cards in the service?
No verified virtual card issuance for retail customers.
Can disposable cards be created?
No disposable card option found.
Is multi-currency account functionality supported?
No multi-currency accounts; primarily NOK.
Are there investment products?
Offers savings accounts and some investment advisory services.
Can interest be earned on balance?
Interest earned on savings and deposit accounts.
Are there credit products?
Yes, loans, mortgages, and credit cards available.
Is P2P trading supported?
No peer-to-peer trading services found.
Can cryptocurrencies be bought/sold?
No cryptocurrency trading services.
Is there acquiring for business?
No explicit merchant acquiring service confirmed.
Are mass payouts supported?
Not identified.
Is there a loyalty program in the service?
No loyalty program found.
Is there cashback for operations?
No cashback program identified.
Are there referral programs?
No referral program information found.
What privileges do VIP clients have?
No VIP privileges identified.
Are there seasonal promotions and offers?
No seasonal offers publicly noted.
Can premium status be obtained?
No premium account options noted.
Are there partner discounts?
None verified.
Are there corporate loyalty programs?
No corporate loyalty programs identified.
Does the service allow operations with online casinos?
No specific information; Norwegian banks typically restrict gambling-related transactions.
Are there restrictions on gambling transactions?
Norway has regulatory restrictions on gambling payments.
Can accounts be blocked for casino play?
Possible under regulations and bank policy.
How does the service view gambling?
Likely aligns with Norwegian laws restricting gambling.
Are there special conditions for gambling?
No exceptions reported.
Are casino transactions tracked?
Transaction monitoring complies with AML.
Can operations with gambling sites be hidden?
No privacy override for such transactions.
Are there notifications about gambling expenses?
Not indicated.
Are there special fees for gambling operations?
Not disclosed.
Can limits be set on gambling?
Not available as a specific function.
Is there a self-exclusion function?
Not specified for gambling.
Can access to gambling sites be restricted?
Not service-provided; regulatory responsibility.
Is gambling expense control supported?
Not indicated.
Are there notifications about limit exceedance?
Standard banking alerts may apply.
Can operations with casinos be blocked?
Possible under fraud or AML policy.
Is a "cooling-off period" supported?
Not mentioned.
Can help be obtained for gambling addiction?
Not provided by the bank.
Is there partnership with player assistance organizations?
No partnerships found.
How to set up gambling expense notifications?
Not a standard feature.
Which online casinos accept this payment method?
Not applicable.
Are there exclusive partnerships with specific casinos?
No such partnerships.
Do conditions differ when used in different casinos?
Not applicable.
Can the method be used for both deposits and withdrawals in casinos?
Not confirmed.
Are there geographic restrictions for casino usage?
Norwegian law restricts gambling transactions.
How do casino operators typically process transactions from this method?
Not publicly detailed.
Are there typical processing times when used with casinos?
Unknown.
Do casinos usually charge additional fees for this method?
No data.
Are there any known compatibility issues with major casino platforms?
Not applicable.