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Short description

Greentube’s Promotions System is a comprehensive bonus and promotion management solution designed for online and land-based casino operators. It enables seamless creation, deployment, and tracking of promotional campaigns to enhance player engagement and retention across multiple channels.

What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

Promotion and bonus management platform integrated within a casino software and game provider environment.

What is the primary purpose and target market of this product?

The system’s primary purpose is to empower operators with flexible tools to manage bonuses, free spins, tournaments, loyalty programs, and tailored promotional campaigns aimed at player acquisition, engagement, and retention.

Which specific gambling verticals does this product serve?

Supports online casino gaming, land-based casino integration, social casino platforms, and video lottery terminals (VLTs).

Is this product designed for B2B or B2C operations?

Operates on a B2B model, licensing the promotions system and related gaming content to casino operators globally.

What makes this product unique in the market?

Features include multi-channel campaign management, single wallet integration, real-time player segmentation, customizable bonus rules, automated campaign triggers, deep analytics, and seamless integration with Greentube’s game portfolio and third-party content.

What is the name of the company that developed this product?

Greentube GmbH

In what year was the company founded?

Founded in 1998 as the digital gaming division of NOVOMATIC.

In which countries is the company registered?

Registered primarily in Austria and Germany; licensed in multiple regulated jurisdictions including the UK.

Where is the main office located and are there regional offices?

Main offices in Austria and Germany with presence in regulated markets around Europe and other international regions.

How many years has this product been on the market?

Over 25 years in digital gaming and promotions system market.

How many employees work on this product's development?

Several hundred employees including game developers, platform engineers, and marketing technology specialists.

What languages is this product's interface available in?

Supports multiple interface languages to cover international operator and player bases.

Does this product support localization for different regions?

Provides localization for language, currency, regulatory compliance, RTP, and cultural differences in promotions.

What is the company's mission and philosophy?

To deliver innovative, secure, and engaging gaming and promotional solutions that drive operator growth and player satisfaction.

Is the company publicly traded or privately held?

Privately held subsidiary of the NOVOMATIC Group.

What awards and certifications has this product received?

Holds multiple industry awards and certifications for gaming quality, fairness, and regulatory compliance.

Does the company participate in professional gambling industry associations?

Member of major gambling industry associations like EGBA and actively involved in compliance initiatives.

What are the main milestones in this product's development history?

Launch of the Plurius and Mynt tech platforms, integration of remote game server technology, and advanced bonus management tools.

Are there plans for IPO or investment attraction for the company?

No current public plans for IPO or external investment.

Does the company offer partner programs for integrators?

Offers partner programs including SDK integration support for operators and third parties.

What is the company's corporate social responsibility approach?

Commits to responsible gambling, player protection, and compliance with regulations.

Does the company support responsible gambling initiatives?

Integrates features such as deposit limits, self-exclusion, and behavior monitoring.

What environmental standards does the company follow?

Adheres to NOVOMATIC group’s environmental policies promoting sustainability.

Does the company offer training and certification programs for users of this product?

Provides training and certification for operators to use the platform efficiently.

What is the product development strategy for the next 5 years?

Focus on enhancing omni-channel promotional capabilities, AI-driven personalization, gamification, and geographic expansion.

Are there plans to expand this product to new geographical markets?

Plans include broader licensed market entry, notably in North America and emerging regulated markets.

Does the company have research and development departments?

Dedicated R&D for platform innovation, marketing technology, and regulatory adaptation.

Does the company support startups and innovative projects?

No explicit startup support but open to third-party integrations and partnerships.

What is this product's market share in its segment?

Significant share in European online casino promotions, expanding internationally.

Who are the main competitors of this product?

Competes with IGT, Playtech, NetEnt, and other casino platform providers offering bonus systems.

What is this product's competitive advantage?

Combines legacy land-based gaming expertise with advanced digital multi-channel promotion capabilities and a strong game library.

Which geographical regions does this product currently serve?

Active in Europe, Latin America, North America, with plans for expansion.

What is the target customer profile for this product?

Licensed online and land-based casino operators.

Does this product offer white-label solutions?

Provides white-label casino and promotion platform solutions.

What is the pricing model for this product?

License-based with flexible revenue share and integration fee arrangements.

Does this product offer flexible licensing options?

Offers game licenses, platform licenses including bonus management and third-party content delivery.

What is the go-to-market strategy for this product?

Engages via operator partnerships, innovative product launches, and pre-configured promo campaigns.

Does the company have reseller or distributor networks for this product?

Uses a global network of B2B operators, resellers, and platform integrators.

How many games are included in this product's basic package?

Over 250 games included in basic offering.

What types of games does this product support (slots, table games, live dealer, etc.)?

Slots, table games, bingo, video lottery terminals.

Does this product support live-dealer functionality?

No confirmed live dealer integration in the promotions system.

Is there support for VR/AR games in this product?

No VR/AR offerings publicly documented.

Does this product support tournaments and competitions?

Supports integrated tournaments and player competitions.

Is there a progressive jackpot system in this product?

Includes local and networked progressive jackpot support.

Does this product support multiplayer gaming?

Primarily single-player focus.

Are there social features in this product's games?

Features social engagement elements such as leaderboards and community rewards.

Does this product support player chat functionality?

No native player chat function.

Is there ability to create private tables in this product?

Not applicable.

Does this product support side-bets in card games?

Supported variably depending on game type.

Is there an achievement and rewards system in this product?

Achievements and rewards integrated into promotions.

Does this product support gamification (levels, experience, badges)?

Includes levels, badges, experience points for player retention.

Is there ability to personalize gaming interface in this product?

Operator-configurable interface personalization options.

Does this product support different game speeds?

Supports multiple game speed settings.

Is there auto-play functionality for slots in this product?

Auto-play available for slot games.

Does this product support game history for players?

Full compliance-based game history tracking.

Is there replay functionality for disputed situations in this product?

Replay features supported to resolve disputes.

Does this product support multiple currencies in games?

Multiple currency support integrated.

Is there real-time currency conversion in this product?

Real-time currency conversion available.

Does this product support cryptocurrency gaming?

Limited public data; not a primary feature.

Is there blockchain technology integration in this product?

No current blockchain integration.

What technological platforms is this product based on?

Built on Plurius and Mynt platforms with cloud, microservices architectures.

Which operating systems does this product support?

Supports Windows, iOS, Android, and browser-based play.

Does this product support cloud deployment?

Cloud-enabled with VMware and Kubernetes compatibility.

Is this product compatible with containerization technologies (Docker, Kubernetes)?

Supports Docker and Kubernetes deployment frameworks.

Which databases does this product support?

Relational and NoSQL databases supported.

Does this product support microservices architecture?

Implements microservices architecture for scalability.

What APIs does this product provide for integration?

Provides extensive APIs for seamless integration.

Does this product support RESTful API?

RESTful APIs offered.

Is there GraphQL support in this product?

No confirmed GraphQL support.

What data formats does this product support for exchange (JSON, XML, etc.)?

Supports JSON and XML data formats.

Does this product support real-time updates?

Real-time updates for promotions and game events.

Which communication protocols does this product use?

Uses HTTP, HTTPS, and WebSocket protocols.

Does this product support WebSocket for online games?

WebSocket supported.

What are the network bandwidth requirements for this product?

Optimized for broadband and mobile network conditions.

Does this product support data caching?

Data caching used for performance optimization.

Which CDNs does this product support for content delivery?

Uses CDN for global content delivery.

Does this product support load balancing?

Implements load balancing for high availability.

Does this product support automatic scaling?

Supports automatic scaling in cloud environments.

Which monitoring systems are integrated with this product?

Integrated system health and performance monitoring.

Does this product support centralized logging?

Enables centralized logging for auditing.

Which analytics systems are built into this product?

Built-in analytics for player behavior and campaign impact.

Does this product support A/B testing?

Supports A/B testing for promotions and features.

Is there ability to create sandbox environments in this product?

Provides sandbox environments for testing.

Does this product support API versioning?

API versioning practices implemented.

What development tools does this product provide?

Offers developer SDKs and integration tools.

Does this product offer SDK for various programming languages?

SDKs available in JavaScript, C#, and common languages.

Does this product support automated testing?

Automated testing used extensively.

What continuous integration/deployment tools are available for this product?

Uses CI/CD pipelines for development.

Does this product support blue-green deployment?

Supports blue-green deployment methods.

Is there rollback capability in case of issues with this product?

Rollback supported for safe updates.

Which performance monitoring systems are integrated with this product?

In-built performance monitoring tools.

Does this product support distributed tracing?

Distributed tracing enabled for diagnostics.

Are there built-in profiling tools in this product?

Profiling tools used in development.

Does this product support hot-swapping of components?

Supports hot-swapping for some system components.

What are the hardware requirements for deploying this product?

Enterprise-grade cloud infrastructure or on-premises servers.

Does this product support multi-tenancy?

Supports multi-tenancy to serve multiple operators.

What is the maximum number of concurrent users this product can handle?

Scales to thousands of concurrent users.

Does this product support horizontal scaling?

Horizontal scaling enabled via cloud infrastructure.

What are the latency characteristics of this product?

Low-latency design for smooth gameplay.

Does this product support geographic distribution?

Multi-region cloud deployment for resilience.

Are there disaster recovery capabilities in this product?

Comprehensive disaster recovery and backup solutions.

Does this product support provably fair algorithms?

Uses certified RNGs; no blockchain provably fair features.

Is there ability to create custom games in this product?

Custom game creation available in partnership with operators.

Does this product support white-label solutions for games?

Available white-label solutions for platforms and games.

Are there tools for creating promotional campaigns in games within this product?

Comprehensive promo tools include campaign builder, multi-criteria triggers, player segmentation, and analytics dashboards.

Does this product support seasonal content?

Supports dynamic seasonal and event-based marketing campaigns.

Is there ability to update games without downtime in this product?

Enables zero-downtime updates for continuous service.

Does this product support different RTP settings?

RTP is configurable per jurisdictional requirements.

Is there a volatility system for slots in this product?

Multiple volatility levels offered per game.

Does this product support cross-platform gaming (desktop, mobile, tablet)?

Cross-platform optimized for desktop, mobile, and tablet.

Is there optimization for different screen sizes in this product?

Fully optimized for all screen sizes.

Does this product support offline mode for some games?

Offline play not supported due to real-time online gaming nature.

Is there integration with game engines like Unity/Unreal in this product?

Integrates with engines like Unity.

Does this product support HTML5 for all games?

Full HTML5 compliance for wide device support.

What third-party integrations does this product support?

Supports integration with third-party games and services.

Does this product integrate with existing casino management systems?

Compatible with casino management systems.

Are there payment gateway integrations available in this product?

Payment gateway integrations supported through operators.

Does this product support CRM system integrations?

CRM system integration for player management.

What marketing tools does this product integrate with?

Integrated marketing tools for campaign control.

Does this product support affiliate system integrations?

Supports affiliate marketing program integration.

Are there business intelligence tool integrations in this product?

Built-in business intelligence analytics.

Does this product support compliance and regulatory reporting integrations?

Enables regulatory and compliance reporting.

What user registration methods does this product support?

Standard online registration with KYC.

Does this product support two-factor authentication?

Offers two-factor authentication for players.

Is there an identity verification system (KYC) in this product?

Identity verification system integrated.

Does this product support automated document verification?

Automated document verification available.

Is there integration with age verification systems in this product?

Age verification included to comply with laws.

Does this product support geolocation verification?

Geolocation checks to enforce licensing restrictions.

Is there a player self-exclusion system in this product?

Player self-exclusion options available.

Does this product support deposit and betting limits?

Configurable deposit and betting limits.

Are there cooling-off periods supported in this product?

Supports cooling-off periods for player protection.

Does this product support gaming behavior monitoring?

Monitors player behavior for risk detection.

Are there alerts for suspicious activity in this product?

Alerts for suspicious activity are generated.

Does this product support VIP programs?

Supports VIP loyalty and reward programs.

Are there personal managers for VIP players in this product?

Provides personal managers for VIP clients.

Does this product support player segmentation?

Advanced player segmentation for targeted marketing.

Is there a loyalty system with point accumulation in this product?

Loyalty points and reward systems included.

Does this product support personalized bonuses?

Personalized bonus delivery based on player data.

Is there a referral system in this product?

Referral program features supported.

Does this product support affiliate programs?

Supports comprehensive affiliate programs.

Is there CRM system integration in this product?

Full integration with CRM platforms.

Does this product support email marketing?

Email marketing functionalities integrated.

Are SMS notifications available in this product?

SMS notifications for player engagement.

Does this product support push notifications?

Push notifications are supported.

Is there a complaints and support system in this product?

Complaint management system implemented.

Does this product support live chat with customer support?

Live chat support depends on operator backend.

Is there a multi-level support system in this product?

Multi-level support tiers available.

Does this product support customer service in multiple languages?

Supports multiple languages.

Is there a knowledge base for self-service in this product?

Provides knowledge base for self-service.

Does this product support video verification?

No specific video verification publicly disclosed.

Does this product support temporary account freezing?

Supports temporary account freezing.

Is there a password recovery system in this product?

Password recovery protocols are included.

Does this product comply with GDPR for user data?

Fully GDPR compliant.

Is there a right to data deletion in this product?

Users have rights to delete personal data.

Does this product support user data export?

User data export functionalities available.

Which payment systems are integrated with this product?

Supports major payment systems including cards and e-wallets.

Does this product support bank transfers?

Bank transfers supported.

Is there cryptocurrency payment support in this product?

Limited or no crypto payment support publicly documented.

Does this product support e-wallets?

Supports popular e-wallets.

Is there mobile payment support in this product?

Compatible with mobile payment methods.

Does this product support prepaid cards?

Supports prepaid cards.

Is there an instant deposit system in this product?

Instant deposits supported.

Does this product support scheduled deposits?

Scheduled deposits occasionally supported.

Is there a fast withdrawal system in this product?

Fast withdrawal support provided.

Does this product support automated withdrawal processing?

Automated withdrawal processing available.

Are there limits on deposits and withdrawals in this product?

Supports configurable limits.

Does this product support multi-currency operations?

Multi-currency support enabled.

Is there automatic currency conversion in this product?

Provides automatic currency conversion.

Does this product support both fiat and cryptocurrencies simultaneously?

No verified simultaneous fiat and crypto support.

Is there integration with DeFi protocols in this product?

No known DeFi protocol integration.

Does this product support cryptocurrency staking?

No reported crypto staking features.

Is there an escrow system for large transactions in this product?

No public details on escrow systems.

Does this product support multi-signature for crypto payments?

No confirmed multi-signature crypto support.

Is there an anti-money laundering (AML) system in this product?

Anti-money laundering systems actively implemented.

Does this product support automatic transaction screening?

Automatic transaction screening is deployed.

Is there integration with sanctions lists in this product?

Integrates sanctions and watch lists.

Does this product support suspicious activity reporting?

Suspicious activity reporting is operational.

Is there a tax accounting system in this product?

Tax accounting features supported.

Does this product support automatic report generation?

Auto report generation features included.

Is there integration with tax systems in this product?

Tax system integration available.

Does this product support transaction fee accounting?

Handles transaction and service fee accounting.

Is there a payment reconciliation system in this product?

Provides payment reconciliation capabilities.

Does this product support chargeback handling?

Supports chargeback processes.

Is there a fraud detection system for payments in this product?

Advanced fraud detection for payments.

Does this product support 3D Secure authentication?

3D Secure authentication implemented.

Is there a credit risk assessment system in this product?

Credit risk assessments used.

Does this product support installment payments?

Installment payment services generally not offered.

Is there integration with buy-now-pay-later services in this product?

No buy-now-pay-later integrations reported.

Does this product support corporate banking for B2B clients?

Supports corporate banking for B2B clients.

Is there an automatic refund system in this product?

Automated refund handling implemented.

What security certificates does this product have?

Holds ISO 27001, PCI DSS, and relevant regulatory certifications.

Does this product support ISO 27001 compliance?

Certified ISO 27001 compliant.

Is there PCI DSS certification for this product?

PCI DSS certified.

Does this product support GDPR compliance?

Implements GDPR-compliant security controls.

Is there certification from gambling commissions for this product?

Licensed by multiple gambling commissions, including the UKGC.

Does this product support eCOGRA certification?

eCOGRA certification commonly available via operators.

Is there GLI testing for games in this product?

GLI certified games.

Does this product support iTech Labs certification?

iTech Labs certification sourced.

Are there regular security audits for this product?

Undergoes regular internal and external security audits.

Does this product support penetration testing?

Regular penetration testing conducted.

Are there bug bounty programs for this product?

No publicly known bug bounty programs; extensive internal testing.

Does this product support data encryption at rest?

Data encrypted at rest to industry standards.

Is there data encryption in transit in this product?

Data encrypted in transit via SSL/TLS.

Does this product support end-to-end encryption?

Uses end-to-end encryption where applicable.

Is there a key management system in this product?

Employs strict cryptographic key management.

Does this product support hardware security modules (HSM)?

Utilizes Hardware Security Modules.

Is there an intrusion detection system in this product?

Monitors with intrusion detection systems.

Does this product support DDoS protection?

Employs DDoS protection mechanisms.

Are there firewall and WAF protection in this product?

Firewalls and WAF deployed for security.

Does this product support rate limiting?

Applies rate limiting on APIs and services.

Is there a security monitoring system in this product?

Continuous security monitoring in place.

Does this product support SIEM integration?

SIEM tools integrated for security event management.

Are there automatic alerts for incidents in this product?

Automatic alerts for security incidents.

Does this product support incident response procedures?

Detailed incident response procedures maintained.

Is there a backup and disaster recovery system in this product?

Comprehensive backup and disaster recovery solutions.

Does this product support geographic redundancy?

Geographic redundancy for resilience.

Are there RTO/RPO guarantees for this product?

Meets industry-standard RTO/RPO guarantees.

Does this product support business continuity planning?

Business continuity planning implemented.

Is there an access control system in this product?

Multi-layer access control systems enforced.

Does this product support role-based access control?

Role-based access control applied.

Is there an audit trail for all actions in this product?

Full audit trails maintained for compliance.

What built-in analytical tools are available in this product?

Built-in analytics provide actionable insights.

Does this product support real-time analytics?

Real-time analytics enable rapid reaction.

Are there operator dashboards in this product?

Operator dashboards deliver comprehensive oversight.

Does this product support custom reports?

Supports creation of custom reports.

Is there automatic report generation in this product?

Auto report generation features included.

Does this product support scheduled reporting?

Supports scheduled report delivery.

Is there data export in various formats from this product?

Data export in CSV, JSON, XML formats.

Does this product support data mining functionality?

Implements data mining for business intelligence.

Is there predictive analytics in this product?

Incorporates predictive analytics for marketing optimization.

Does this product support machine learning for analytics?

Leverages machine learning to enhance analytics.

Is there player behavior analytics in this product?

Detailed player behavior analytics available.

Does this product support cohort analysis?

Supports cohort analysis for player segmentation.

Are there LTV (lifetime value) calculations in this product?

Provides lifetime value calculations for marketing.

Does this product support churn prediction?

Churn prediction tools used to retain players.

Are there revenue optimization tools in this product?

Combines analytics with promo tools to optimize revenue.

What technical support channels are available for this product?

Support available via email, phone, and ticketing.

Does this product offer 24/7 technical support?

24/7 support offered to critical clients.

Is there a multi-level support system for this product?

Multi-tier support system in place.

Does this product support remote diagnostics?

Remote diagnostics capabilities offered.

Is there on-site support available for this product?

Onsite support available for large clients.

Does this product support a ticketing system?

Ticketing system used for issue tracking.

Are there SLA guarantees for support of this product?

SLA guarantees standard in contracts.

Does this product offer priority support for critical clients?

Priority support available for VIP clients.

Are there dedicated support managers for this product?

Dedicated account and support managers assigned.

Does the company offer migration assistance for this product?

Migration assistance provided during platform onboarding.