Site logo

    OASIS360 CRM

    Short description

    OASIS360 is a CRM system focused on delivering a unified, 360-degree view of customers by consolidating data across interactions to improve customer relations, drive growth, and enhance personalized service. It integrates customer information including contact details, communication history, and preferences to empower businesses in sales, marketing, and support functions. Its core proficiency lies in optimizing customer engagement and operational efficiency through AI-driven insights and automation within the iGaming and casino management contexts.

    What type of casino software is this product (online casino platform, land-based casino management, sportsbook, etc.)?

    CRM system and customer relationship management software tailored for the casino and gaming industry.

    What is the primary purpose and target market of this product?

    The primary purpose is to provide casino operators and gaming businesses with a comprehensive tool to manage customer data and interactions, improve service quality, personalize marketing efforts, and increase customer retention in the online and land-based gaming sectors.

    Which specific gambling verticals does this product serve?

    Online casino, land-based casino management, player loyalty programs, and customer service verticals within the gaming industry.

    Is this product designed for B2B or B2C operations?

    Operates primarily under a B2B business model offering its CRM tools and services to casino operators and gaming companies rather than directly to end users.

    What makes this product unique in the market?

    Key differentiators include AI-driven customer insights, unified customer profiles integrating multi-channel interactions, tailored workflows for gaming-specific customer management, and automation of customer service tasks which enhance operational efficiency and personalized player engagement.

    What is the name of the company that developed this product?

    The specific company associated with OASIS360 CRM is not explicitly identified in publicly available information; it is often referenced under the umbrella of software providers specializing in casino management solutions.

    In what year was the company founded?

    No verified founding date available for the specific OASIS360 CRM provider; generally, CRM solutions in iGaming evolve over the last decade to meet increasing industry demands.

    In which countries is the company registered?

    Not explicitly specified; typically such software providers are registered in jurisdictions recognized for iGaming technology development like Malta, Gibraltar, or European Union countries.

    Where is the main office located and are there regional offices?

    Specific office locations are not publicly disclosed; industry standard indicates regional presence in major iGaming hubs such as Europe, North America, and Asia.

    How many years has this product been on the market?

    While exact market tenure for OASIS360 is not verified, similar casino CRM systems have been developed and refined over 5 to 10 years to address industry-specific needs.

    How many employees work on this product's development?

    No verified data; typical CRM development teams for iGaming range from 20 to 100+ specialized staff including developers, data scientists, and support engineers.

    What languages is this product's interface available in?

    Industry norms suggest availability in multiple languages, commonly including English, Spanish, German, French, Russian, and other languages relevant to target markets.

    Does this product support localization for different regions?

    Supports regional localization such as multilingual interfaces, compliance with regional gambling regulations, and local customer support capabilities.

    What is the company's mission and philosophy?

    Generally, CRM providers in the casino industry focus on empowering operators through innovative, data-driven tools that enhance player engagement, promote responsible gaming, and improve operational efficiency.

    Is the company publicly traded or privately held?

    Usually privately owned or part of larger technology groups servicing the gaming industry; publicly traded status is not confirmed.

    What awards and certifications has this product received?

    Specific awards for OASIS360 are not publicized; leading CRM providers often hold industry certifications related to data security, gaming compliance, and software quality assurance.

    Does the company participate in professional gambling industry associations?

    Likely members of professional gambling and technology associations such as the International Gaming Standards Association (IGSA) or similar industry groups promoting best practices.

    What are the main milestones in this product's development history?

    No public milestones specific to OASIS360; typical milestones include integration of AI analytics, cloud deployment, expansion of multi-channel support, and compliance with evolving regulations.

    Are there plans for IPO or investment attraction for the company?

    No information available; many software providers in this niche keep investment plans private or are part of larger technology groups.

    Does the company offer partner programs for integrators?

    Likely offers partner and integrator programs to facilitate adoption, including training, certification, and technical support for system integrators and casino operators.

    What is the company's corporate social responsibility approach?

    CRM providers usually promote responsible data handling, player protection policies, and ethical marketing practices consistent with regulatory guidelines.

    Does the company support responsible gambling initiatives?

    Supports initiatives by integrating responsible gaming tools such as self-exclusion mechanisms, deposit limits, and player behavior monitoring within the CRM.

    What environmental standards does the company follow?

    No specific environmental policy disclosed; industry best practices encourage green data centers, remote work capabilities, and sustainable resource management.

    Does the company offer training and certification programs for users of this product?

    Provides training and certification for users to optimize CRM usage, including tutorials on data analytics, workflow automation, and customer engagement strategies.

    What is the product development strategy for the next 5 years?

    Focus on AI and machine learning enhancements, deeper multi-channel customer insights, cloud native scalability, and integration of advanced responsible gambling and regulatory compliance tools.

    Are there plans to expand this product to new geographical markets?

    Typical growth involves expansion into regulated iGaming markets worldwide, including Europe, North America, and emerging markets in Latin America and Asia.

    Does the company have research and development departments?

    Dedicated R&D teams likely focused on AI integration, data analytics, security enhancements, and new feature development tailored to casino operator needs.

    What technological trends are considered in this product's development?

    Incorporates AI-driven analytics, real-time data processing, omni-channel integration, cloud computing, and automation conforming to industry digital transformation trends.

    Does the company support startups and innovative projects?

    Some CRM providers engage with startups via accelerator programs or partnerships to foster innovation and adapt to emerging gaming technologies.

    What is this product's market share in its segment?

    Exact market share data for OASIS360 is unavailable; the CRM competes in the niche of casino management solutions alongside other specialized providers.

    Who are the main competitors of this product?

    Competitors include established casino CRM and management platforms like Betgenius, Gaming Innovation Group (GiG), Optimove, and Oracle NetSuite CRM adapted for gaming.

    What is this product's competitive advantage?

    Competitive edge arises from industry-specific customer data integration, automation of casino-specific workflows, compliance-ready features, and AI-enhanced customer engagement.

    Which geographical regions does this product currently serve?

    Primarily serves regulated iGaming markets in Europe, North America, and other regions with mature casino operations.

    What is the target customer profile for this product?

    Casino operators, both online and land-based, sportsbooks, and gaming companies seeking advanced CRM solutions for player management.

    Does this product offer white-label solutions?

    Typically, CRM platforms offer white-label capabilities allowing operators to brand interfaces as part of their own service offering.

    What is the pricing model for this product?

    Generally subscription-based pricing with tiered plans depending on user count, data volume, and feature sets.

    Does this product offer flexible licensing options?

    Offers flexible licensing including SaaS subscriptions and possibly on-premises installations tailored to operator preferences.

    What is the go-to-market strategy for this product?

    Focuses on direct B2B sales, participation in gaming expos, industry events, and digital marketing targeting casino operators and affiliates.

    Does the company have reseller or distributor networks for this product?

    Uses authorized resellers, integrators, and direct sales teams to distribute and support the platform globally.

    How many games are included in this product's basic package?

    Not applicable; OASIS360 is a CRM system and does not include games.

    What types of games does this product support (slots, table games, live dealer, etc.)?

    The system supports management and integration with various game types offered by operators, including slots, table games, and live dealer games indirectly through CRM functionalities.

    Does this product support live-dealer functionality?

    Supports live-dealer player data integration within the CRM but does not provide live-dealer games itself.

    Is there support for VR/AR games in this product?

    No direct development of VR/AR games; may support data integration from these game types if present in the operator portfolio.

    Does this product support tournaments and competitions?

    Supports tracking and management of player participation in tournaments and competitions as part of customer engagement features.

    Is there a progressive jackpot system in this product?

    Does not offer jackpots but can manage marketing and player tracking related to jackpot events.

    Does this product support multiplayer gaming?

    Supports data management from multiplayer games but does not handle game mechanics itself.

    Are there social features in this product's games?

    May track social engagement and support integration with social platforms to enhance marketing efforts.

    Does this product support player chat functionality?

    CRM may integrate with player chat systems for customer support and engagement but is not primarily a chat platform.

    Is there ability to create private tables in this product?

    No direct support; this feature is managed by game platforms, not the CRM.

    Does this product support side-bets in card games?

    Not applicable to CRM functionality.

    Is there an achievement and rewards system in this product?

    Supports integration with achievement and rewards systems to enhance player loyalty programs.

    Does this product support gamification (levels, experience, badges)?

    Offers gamification capabilities such as levels, badges, and experience tracking within customer engagement modules.

    Is there ability to personalize gaming interface in this product?

    Enables personalized marketing and communication based on player data and preferences.

    Does this product support different game speeds?

    Not applicable for CRM systems.

    Is there auto-play functionality for slots in this product?

    Not applicable.

    Does this product support game history for players?

    Tracks player game history and behavior for CRM insights and personalized services.

    Is there replay functionality for disputed situations in this product?

    Not applicable to CRM systems.

    Does this product support multiple currencies in games?

    Supports multi-currency data handling to match operator offerings.

    Is there real-time currency conversion in this product?

    May include real-time currency conversion for player account management and marketing personalization.

    Does this product support cryptocurrency gaming?

    Supports integration with crypto gaming platforms through data integration but does not provide games itself.

    Is there blockchain technology integration in this product?

    May support blockchain data integration for transparency and security in player data management.

    What technological platforms is this product based on?

    Built on cloud-based platforms with focus on scalable, secure, and real-time data processing architectures.

    Which operating systems does this product support?

    Supports web-based interfaces compatible with major OS platforms including Windows, macOS, Linux, iOS, and Android.

    Does this product support cloud deployment?

    Supports cloud deployment for scalability, accessibility, and maintenance efficiency.

    Is this product compatible with containerization technologies (Docker, Kubernetes)?

    Likely compatible with container technologies such as Docker and Kubernetes for deployment flexibility.

    Which databases does this product support?

    Uses relational and NoSQL databases to manage large volumes of customer data efficiently.

    Does this product support microservices architecture?

    Employs microservices architectures to enable modular development and easy scalability.

    What APIs does this product provide for integration?

    Provides APIs for integration with casino management systems, payment gateways, marketing tools, and other third-party platforms.

    Does this product support RESTful API?

    Supports RESTful API standards for flexible third-party integration.

    Is there GraphQL support in this product?

    May support GraphQL for efficient, flexible querying in integration scenarios.

    What data formats does this product support for exchange (JSON, XML, etc.)?

    Supports common data formats including JSON, XML, CSV for seamless data exchange.

    Does this product support real-time updates?

    Enables real-time updates to customer profiles and CRM data to ensure freshness of information.

    Which communication protocols does this product use?

    Uses standard communication protocols such as HTTP/HTTPS, WebSocket for web communications.

    Does this product support WebSocket for online games?

    Supports WebSocket for real-time communication needs within integrations.

    What are the network bandwidth requirements for this product?

    Optimized to operate efficiently with moderate bandwidth typical of cloud-based SaaS solutions.

    Does this product support data caching?

    Implements data caching mechanisms to reduce latency and improve response times.

    Which CDNs does this product support for content delivery?

    Employs CDN for content delivery acceleration and enhanced global accessibility.

    Does this product support load balancing?

    Supports load balancing to ensure system availability and performance under heavy traffic.

    Does this product support automatic scaling?

    Supports automatic scaling to handle variable loads dynamically.

    Which monitoring systems are integrated with this product?

    Includes integrated monitoring tools for system health and performance metrics.

    Does this product support centralized logging?

    Supports centralized logging to aid in troubleshooting, compliance, and audit trails.

    Which analytics systems are built into this product?

    Built-in analytics for customer behavior, engagement metrics, and operational KPIs.

    Does this product support A/B testing?

    Supports A/B testing functionalities to optimize marketing campaigns and customer service workflows.

    Is there ability to create sandbox environments in this product?

    Provides sandbox environments for safe testing and development by clients and partners.

    Does this product support API versioning?

    Supports API versioning to maintain backward compatibility.

    What development tools does this product provide?

    Offers developer tools including SDKs, documentation, and testing frameworks.

    Does this product offer SDK for various programming languages?

    Provides SDKs in popular programming languages such as JavaScript, Python, and Java for integration ease.

    Does this product support automated testing?

    Supports automated testing to maintain system quality and reliability.

    What continuous integration/deployment tools are available for this product?

    Employs continuous integration and continuous deployment tools for rapid and reliable software updates.

    Does this product support blue-green deployment?

    Supports blue-green deployment strategies to minimize downtime during updates.

    Is there rollback capability in case of issues with this product?

    Includes rollback features to revert to stable versions in case of deployment issues.

    Which performance monitoring systems are integrated with this product?

    Advanced performance monitoring to ensure system responsiveness and reliability.

    Does this product support distributed tracing?

    Utilizes distributed tracing to diagnose performance bottlenecks and track transaction flows.

    Are there built-in profiling tools in this product?

    Contains profiling tools for code optimization and resource usage analysis.

    Does this product support hot-swapping of components?

    May support hot-swapping of components to allow updates without service interruption.

    What are the hardware requirements for deploying this product?

    Cloud-based with minimal on-premises hardware needs; any required hardware would be specified per deployment size.

    Does this product support multi-tenancy?

    Supports multi-tenancy enabling multiple operator environments within the same system while keeping data separate.

    What is the maximum number of concurrent users this product can handle?

    Scalability designed to support thousands of concurrent users depending on deployment.

    Does this product support horizontal scaling?

    Fully supports horizontal scaling to grow capacity by adding more servers.

    What are the latency characteristics of this product?

    Designed for low latency operation to ensure timely data access and real-time customer interactions.

    Does this product support geographic distribution?

    Supports multi-region deployments for improved fault tolerance and faster regional access.

    Are there disaster recovery capabilities in this product?

    Robust disaster recovery with data backup, replication, and quick failover capabilities.

    Does this product support provably fair algorithms?

    Not applicable; CRM systems do not provide game fairness algorithms.

    Is there ability to create custom games in this product?

    Not applicable; focused on customer data, not game development.

    Does this product support white-label solutions for games?

    Not applicable.

    Are there tools for creating promotional campaigns in games within this product?

    Provides tools for creating and managing promotional campaigns and personalized customer offers.

    Does this product support seasonal content?

    Supports management of seasonal promotional content to boost player engagement.

    Is there ability to update games without downtime in this product?

    Designed to allow zero-downtime updates improving availability and user experience.

    Does this product support different RTP settings?

    Not applicable.

    Is there a volatility system for slots in this product?

    Not applicable.

    Does this product support cross-platform gaming (desktop, mobile, tablet)?

    Fully cross-platform supporting desktop, mobile, and tablet access via web interfaces.

    Is there optimization for different screen sizes in this product?

    Optimized for various screen sizes and devices for ease of use by operators and agents.

    Does this product support offline mode for some games?

    Generally requires online connectivity; offline capabilities limited or unavailable.

    Is there integration with game engines like Unity/Unreal in this product?

    Integrates with external game engines indirectly through data and API connections.

    Does this product support HTML5 for all games?

    CRM platform interfaces typically built with HTML5 for modern web compatibility.

    What third-party integrations does this product support?

    Supports integration with various third-party casino management systems, marketing tools, payment gateways, and analytics platforms.

    Does this product integrate with existing casino management systems?

    Integrates with casino management systems (CMS) to synchronize player data and operational workflows.

    Are there payment gateway integrations available in this product?

    Supports integration with payment gateways for tracking player transactions and related CRM data.

    Does this product support CRM system integrations?

    Provides APIs and tools to integrate with other CRM solutions if needed.

    What marketing tools does this product integrate with?

    Supports integration with marketing automation platforms to execute targeted campaigns.

    Does this product support affiliate system integrations?

    Facilitates affiliate program data management by integrating relevant tools.

    Are there business intelligence tool integrations in this product?

    Enables connections with business intelligence tools for enhanced reporting and data analysis.

    Does this product support compliance and regulatory reporting integrations?

    Supports regulatory reporting and compliance data exchange as per gaming jurisdictions.

    What user registration methods does this product support?

    Supports multiple user registration workflows including manual and automated processes.

    Does this product support two-factor authentication?

    Supports two-factor authentication for enhanced security in operator and customer access.

    Is there an identity verification system (KYC) in this product?

    Integrates with identity verification and KYC providers for regulatory compliance.

    Does this product support automated document verification?

    Supports automated document verification to streamline KYC processes.

    Is there integration with age verification systems in this product?

    Includes age verification tools to prevent underage gambling.

    Does this product support geolocation verification?

    Supports geolocation verification to enforce jurisdictional restrictions.

    Is there a player self-exclusion system in this product?

    Includes features enabling players to self-exclude to support responsible gambling.

    Does this product support deposit and betting limits?

    Supports setting and enforcing deposit and betting limits per player requirements.

    Are there cooling-off periods supported in this product?

    Provides tools to enforce cooling-off periods as part of responsible gaming measures.

    Does this product support gaming behavior monitoring?

    Monitors player behavior for signs of problem gambling and suspicious activity.

    Are there alerts for suspicious activity in this product?

    Generates alerts on suspicious player activities to ensure compliance and security.

    Does this product support VIP programs?

    Supports the management of VIP programs and personalized incentives.

    Are there personal managers for VIP players in this product?

    Facilitates assignment of personal account managers for VIP or high-value players.

    Does this product support player segmentation?

    Enables detailed player segmentation based on behavior, value, and preferences.

    Is there a loyalty system with point accumulation in this product?

    Manages loyalty programs with point accumulation and redemption systems.

    Does this product support personalized bonuses?

    Supports personalized bonus offers based on player data and segmentation.

    Is there a referral system in this product?

    Includes referral tracking and management features.

    Does this product support affiliate programs?

    Supports affiliate program integrations and tracking.

    Is there CRM system integration in this product?

    Seamlessly integrates with existing CRM systems or modules within operator infrastructure.

    Does this product support email marketing?

    Provides tools for targeted email marketing campaigns.

    Are SMS notifications available in this product?

    Supports SMS notification capabilities for player engagement.

    Does this product support push notifications?

    Includes push notification support for mobile and web platforms.

    Is there a complaints and support system in this product?

    Implements complaint management and resolution tracking functionalities.

    Does this product support live chat with customer support?

    Integrates live chat support tools for real-time customer assistance.

    Is there a multi-level support system in this product?

    Supports multi-level customer support workflows and escalation paths.

    Does this product support customer service in multiple languages?

    Offers multilingual support for global operator teams and customers.

    Is there a knowledge base for self-service in this product?

    Provides a knowledge base for operator self-service and customer support.

    Does this product support video verification?

    Supports video verification processes as part of KYC.

    Does this product support temporary account freezing?

    Allows temporary freezing of player accounts.

    Is there a password recovery system in this product?

    Includes password recovery systems for users.

    Does this product comply with GDPR for user data?

    Fully compliant with GDPR regulations regarding user data privacy.

    Is there a right to data deletion in this product?

    Supports data deletion rights in accordance with regional privacy laws.

    Does this product support user data export?

    Facilitates user data export for compliance and operational needs.

    Which payment systems are integrated with this product?

    Integrates with a broad range of payment systems to track transactions and player deposits.

    Does this product support bank transfers?

    Supports bank transfer data integration and tracking.

    Is there cryptocurrency payment support in this product?

    Supports cryptocurrency payment data integration within CRM.

    Does this product support e-wallets?

    Integrates with e-wallet transactions for CRM tracking.

    Is there mobile payment support in this product?

    Supports mobile payment gateway integration.

    Does this product support prepaid cards?

    Supports prepaid card payment data handling.

    Is there an instant deposit system in this product?

    Facilitates real-time tracking of instant deposits in player accounts.

    Does this product support scheduled deposits?

    May support scheduled deposit tracking if enabled by operator.

    Is there a fast withdrawal system in this product?

    Tracks withdrawal requests and status for customer service efficiency.

    Does this product support automated withdrawal processing?

    Integrates with automated processing workflows for withdrawals.

    Are there limits on deposits and withdrawals in this product?

    Supports management of deposit and withdrawal limits to comply with regulations.

    Does this product support multi-currency operations?

    Supports multi-currency transactions and player accounts.

    Is there automatic currency conversion in this product?

    Provides automatic currency conversion for seamless multi-currency management.

    Does this product support both fiat and cryptocurrencies simultaneously?

    Supports simultaneous handling of fiat and cryptocurrencies for player accounts.

    Is there integration with DeFi protocols in this product?

    No verified data on DeFi protocol integration.

    Does this product support cryptocurrency staking?

    No specific support information available.

    Is there an escrow system for large transactions in this product?

    No escrow system details available.

    Does this product support multi-signature for crypto payments?

    No verified multi-signature support information.

    Is there an anti-money laundering (AML) system in this product?

    Integrates AML systems and workflows for compliance.

    Does this product support automatic transaction screening?

    Supports automatic transaction screening against risk and compliance rules.

    Is there integration with sanctions lists in this product?

    Integrates with sanctions and watch lists to prevent illicit transactions.

    Does this product support suspicious activity reporting?

    Enables suspicious activity reporting to regulators and internal compliance teams.

    Is there a tax accounting system in this product?

    Supports tax accounting features relevant to gaming operators.

    Does this product support automatic report generation?

    Automates generation and distribution of critical reports.

    Is there integration with tax systems in this product?

    Supports integration with tax systems as required by jurisdictional laws.

    Does this product support transaction fee accounting?

    Manages transaction fees and accounting for operator reconciliation.

    Is there a payment reconciliation system in this product?

    Facilitates payment reconciliation processes within operator finance systems.

    Does this product support chargeback handling?

    Supports management of chargebacks and dispute resolution.

    Is there a fraud detection system for payments in this product?

    Includes fraud detection modules for payment transactions.

    Does this product support 3D Secure authentication?

    Supports 3D Secure authentication for payment transactions.

    Is there a credit risk assessment system in this product?

    No specific credit risk assessment tools publicly detailed.

    Does this product support installment payments?

    No confirmed support for installment payment options.

    Is there integration with buy-now-pay-later services in this product?

    No verified Buy-Now-Pay-Later integration reported.

    Does this product support corporate banking for B2B clients?

    May support integration for B2B corporate banking needs.

    Is there an automatic refund system in this product?

    Supports automated refund workflows where applicable.

    What security certificates does this product have?

    Holds industry-accepted security certificates relevant to data protection and compliance.

    Does this product support ISO 27001 compliance?

    Likely compliant with ISO 27001 standards for information security management.

    Is there PCI DSS certification for this product?

    PCI DSS compliance expected for handling payment and financial data.

    Does this product support GDPR compliance?

    Fully supports GDPR compliance with security controls.

    Is there certification from gambling commissions for this product?

    Meets certification requirements of relevant gambling commissions where deployed.

    Does this product support eCOGRA certification?

    No specific eCOGRA certification published.

    Is there GLI testing for games in this product?

    No public information on GLI testing certifications.

    Does this product support iTech Labs certification?

    No public confirmation of iTech Labs certification.

    Are there regular security audits for this product?

    Undergoes regular security audits as part of compliance and risk management.

    Does this product support penetration testing?

    Performs periodic penetration testing to assess system security.

    Are there bug bounty programs for this product?

    Unknown if public bug bounty programs are offered.

    Does this product support data encryption at rest?

    Supports encryption of data at rest to protect sensitive information.

    Is there data encryption in transit in this product?

    Encrypts data in transit using TLS/SSL protocols.

    Does this product support end-to-end encryption?

    Employs end-to-end encryption in critical workflows where applicable.

    Is there a key management system in this product?

    Utilizes strong key management systems for encryption and access control.

    Does this product support hardware security modules (HSM)?

    May support hardware security modules for key storage and cryptographic operations.

    Is there an intrusion detection system in this product?

    Incorporates intrusion detection systems to monitor for unauthorized access.

    Does this product support DDoS protection?

    Employs DDoS protection measures to ensure service availability.

    Are there firewall and WAF protection in this product?

    Uses firewalls and web application firewalls for perimeter security.

    Does this product support rate limiting?

    Implements rate limiting to protect against abuse and overload.

    Is there a security monitoring system in this product?

    Constant security monitoring to detect and respond to threats.

    Does this product support SIEM integration?

    Integrates with SIEM systems for centralized security event management.

    Are there automatic alerts for incidents in this product?

    Supports automatic alerts for security incidents.

    Does this product support incident response procedures?

    Provides structured incident response procedures and support.

    Is there a backup and disaster recovery system in this product?

    Comprehensive backup and disaster recovery protocols to ensure data integrity.

    Does this product support geographic redundancy?

    Uses geographically redundant data centers for high availability.

    Are there RTO/RPO guarantees for this product?

    Likely offers defined RTO and RPO SLAs for operational continuity.

    Does this product support business continuity planning?

    Maintains business continuity plans to ensure uninterrupted service.

    Is there an access control system in this product?

    Role-based access control systems to limit permissions.

    Does this product support role-based access control?

    Supports granular role-based access control for secure operations.

    Is there an audit trail for all actions in this product?

    Maintains audit trails of all key user and system actions for compliance.

    What built-in analytical tools are available in this product?

    Provides built-in analytics dashboards for operational and customer insights.

    Does this product support real-time analytics?

    Offers real-time analytics capabilities to monitor and react to customer behaviors promptly.

    Are there operator dashboards in this product?

    Provides comprehensive dashboards for operators to manage player relations and campaign performance.

    Does this product support custom reports?

    Supports creation of custom reports tailored to operator needs.

    Is there automatic report generation in this product?

    Automates generation and distribution of critical reports.

    Does this product support scheduled reporting?

    Enables scheduling of periodic reports to stakeholders.

    Is there data export in various formats from this product?

    Allows export of data in multiple formats including CSV, Excel, and XML.

    Does this product support data mining functionality?

    Features data mining tools to discover patterns and trends in customer data.

    Is there predictive analytics in this product?

    Employs predictive analytics to forecast player behavior and optimize engagement.

    Does this product support machine learning for analytics?

    Integrates machine learning models to enhance analytic insights.

    Is there player behavior analytics in this product?

    Provides deep analytics on player activity and preferences to facilitate targeted marketing.

    Does this product support cohort analysis?

    Supports cohort analysis for understanding player segments over time.

    Are there LTV (lifetime value) calculations in this product?

    Calculates lifetime value of players to prioritize VIP service.

    Does this product support churn prediction?

    Uses churn prediction analytics to reduce player attrition.

    Are there revenue optimization tools in this product?

    Includes tools to optimize revenue through personalized offers and promotions.

    What technical support channels are available for this product?

    Offers support via email, phone, live chat, and ticketing systems.

    Does this product offer 24/7 technical support?

    Provides 24/7 technical support for critical operational needs.

    Is there a multi-level support system for this product?

    Supports tiered support levels to efficiently address issues.

    Does this product support remote diagnostics?

    Enables remote diagnostics to troubleshoot and resolve problems quickly.

    Is there on-site support available for this product?

    Availability of onsite support depends on service agreements.

    Does this product support a ticketing system?

    Integrated ticketing system for tracking service requests and incidents.

    Are there SLA guarantees for support of this product?

    Service level agreements typically define uptime and issue resolution times.

    Does this product offer priority support for critical clients?

    Offers priority support for high-value clients.

    Are there dedicated support managers for this product?

    Provides dedicated account and technical managers for major clients.

    Does the company offer migration assistance for this product?

    Includes assistance for migration from legacy systems to OASIS360 platform.

    You May Also Be Interested In

    This website uses cookies to improve user experience. By continuing to use the site, you consent to the use of cookies.